Individualism and Collectivism at Work in an Era of Deindustrialization: Work Narratives of Food Delivery Couriers in the Platform Economy

Flexibility and freedom suit me better: food delivery couriers' preferred employment status

This research examines food delivery couriers' preferred employment status and factors explaining their opinions. Previous studies have used qualitative research methods and are unable to explain couriers' general views on employment status. In this research, a survey of 1,539 Wolt couriers was carried out in Finland with logistic regression, cross-tabulation, and content analysis as analysis methods. The results show that 56% of the couriers wanted to work as self-employed and 25% as employed. The opinion was most strongly explained by valuing work-related freedom and flexibility, which were associated with the right to refuse delivery tasks offered and to choose the amount of work, working hours and delivery vehicle. The preference for self-employment was also increased by the duration of courier work, one's own choice to work as a courier, and age. Freedom and flexibility are dependent on the sufficient availability of delivery tasks, posing challenges when the demand is low.

Platform workers and digital agency: Making out on three types of labor platforms

Much of the research on platform workers has focused on individuals involved in low-skilled and highly standardized tasks. However, platform workers are not a homogeneous group. Utilizing a classification system that makes a distinction between different layers of platform control and grouping platforms according to how they divide decision rights between platforms and workers, we examine how and for what purposes platform workers operating in three types of control contexts have practiced and developed their digital agency for making out. The study, based on an analysis of platform webpages and 32 semi-structured interviews of food couriers, freelancers, and interim managers, shows that workers can exercise their digital agency on all three types of platforms, but different platforms create different conditions for this depending on their special forms of control. In addition, the forms of control also affect to what extent workers are motivated to direct their agency for making out. Instead of regarding platform work as just another layer of a periphery segment in the labor market, our analysis suggests that platforms exercising algorithmic control are new types of arenas for work, which seem to reproduce, or even amplify, the inequalities found in the offline world of work in the digital world.

Workers' Health under Algorithmic Management: Emerging Findings and Urgent Research Questions

Algorithms are increasingly used instead of humans to perform core management functions, yet public health research on the implications of this phenomenon for worker health and well-being has not kept pace with these changing work arrangements. Algorithmic management has the potential to influence several dimensions of job quality with known links to worker health, including workload, income security, task significance, schedule stability, socioemotional rewards, interpersonal relations, decision authority, and organizational trust. To describe the ways algorithmic management may influence workers' health, this review summarizes available literature from public health, sociology, management science, and human-computer interaction studies, highlighting the dimensions of job quality associated with work stress and occupational safety. We focus on the example of work for platform-based food and grocery delivery companies; these businesses are growing rapidly worldwide and their effects on workers and policies to address those effects have received significant attention. We conclude with a discussion of research challenges and needs, with the goal of understanding and addressing the effects of this increasingly used technology on worker health and health equity.

HRM models of online labor platforms: Strategies of market and corporate logics

Studies on online labor platforms (OLPs) have revealed that OLPs can have extensive managerial control over independent workers, which affects their autonomy and precariousness. The permeability of the management makes some OLPs' roles as neutral intermediaries in labor exchanges questionable. While there are several platform work studies on the effects of human resource management (HRM) activities, earlier studies have focused more on certain types of OLP companies. Earlier OLP classifications did not make systematic distinctions between HRM activities either. This paper offers a classification to view how HRM activities manifest in OLPs. The study utilizes terms of service and webpage data from 46 multinational and Finland-based OLPs. Based on these data, OLPs have been classified into six models with five governance principles and institutional logic. The study uses the idea of institutional complexity and claims that OLPs balance their operations between the complexity of two institutional logics, market, and corporation, by using varying strategies with their HRM activities. Differently managed OLPs are also often marketed to different worker groups. This indicates that workers' levels and quality of autonomy differ between OLPs. Hence, could be expected that platform workers' expectations toward OLPs, perceptions of fairness, and experiences of wellbeing may be influenced by the HRM activities in which they engage. The results contribute to the ongoing discussions of power asymmetries between OLPs and platform workers, and thus OLPs' roles as either marketplaces or hierarchical corporations. Formed models can be utilized to enrich studies on key issues of platform workers' autonomy, precariousness, and experiences in different types of OLPs.

Gig Economy Riders on Social Media in Thailand: Contested Identities and Emergent Civil Society Organisations

The emergence of the gig economy has generated a new class of workers who are categorised as independent "partners" instead of employees with rights to labour protection. Triggered by observations of a protest movement by platform-based delivery riders in Thailand, we engaged in seven months of digital ethnographic research of riders' interactions online to understand the emergence of informal groups facilitating mutual aid and collective action. Civil society research has neglected to analyse such groups within the gig economy. The study finds that social media is a site for the development and contestation of identity narratives. We observed a "Hero" narrative that glorifies delivery riders' independent status and a "Worker" narrative that challenges riders' conditions. We argue that these collective identity narratives crucially facilitate or inhibit the emergence of labour-oriented civil society organisations, thus contributing to third sector research that examines civil society in the Global South.

COVID-19 pandemic and work precarity at digital food platforms: A delivery worker's perspective

This study tries to establish a conceptual and empirical understanding of the precarity of work in the platform economy using food aggregators as illustrations and in the context of the COVID-19 pandemic. Internet access and smartphone facilitated the creation of platform aggregators, which emerged as a new workspace for young workers in India. However, food aggregators term these workers as 'delivery partners'; this changes the employer-employee relations and allows companies to avoid liabilities and reduce costs. This has led to systematic exploitation and dismal working conditions for food delivery workers. Further, Workers at platforms suffer from low wages (and benefit), absence (or lack) of welfare measures, and discriminatory practices. The COVID-19 pandemic and resultant lockdown have further aggravated the precarity of on-demand work and workers. Pandemic has shown that with loss of livelihood and income, the notion of autonomy and flexibility at work is meant for the privileged few. This precarious situation of food delivery workers calls for affirmative action in terms of regulations, social security, and protection.