Struthers A, Chapman MA, Charles PD, Conschafter A, Cooper J, Clingham G. Utilization management and physician burnout.
THE AMERICAN JOURNAL OF MANAGED CARE 2024;
30:561-566. [PMID:
39546758 DOI:
10.37765/ajmc.2024.89626]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2024]
Abstract
OBJECTIVE
This study was designed to assess physician experiences with utilization management and burnout and investigate whether they are linked.
STUDY DESIGN
We conducted an electronic survey with items related to demographics, profession, utilization management, burnout, and potential policy solutions.
METHODS
The survey was sent to 7222 physicians working in outpatient settings who were recruited from a large, opt-in database. Outcome measures were responses to categorical and Likert-style survey items related to demographics, utilization management, burnout, and potential policy solutions.
RESULTS
Of 7222 requests sent, 501 physicians completed the survey and were included in the final data set (77% men; mean [SD] age, 57 [9.8] years; mean [SD] years in practice, 24 [8.9]). Of these, 200 were general practitioners and 301 were nonhospital specialists. Physicians indicated that utilization management procedures for prior authorization (81%), step therapy (79%), and nonmedical switching (69%) were major or significant barriers to their clinical and patient care. More than half (52%) reported spending 6 to 21 or more hours per week on paperwork related to health insurance utilization management, 67% had experienced burnout at some point in their careers, and 64% indicated that utilization management had been a contributing factor to feelings of burnout, with an additional 8% citing it as the main factor. Physicians favored streamlining prior authorization practice (77%), requiring step therapy to be based on science (73%), and ensuring that peer-to-peer reviews are done by qualified medical experts (67%).
CONCLUSION
These findings indicate that utilization management has a detrimental impact on physicians and patient care and contributes to physician burnout.
Collapse