Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan

Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context

A novel fuzzy-based approach which combines ELECTRE III along with the Importance-Performance Analysis (IPA) is proposed in the present work to comparatively evaluate the service quality in the public healthcare context. Specifically, ELECTRE III is firstly considered to compare the service performance of examined hospitals in a noncompensatory manner. Afterwards, IPA is employed to support the service quality management to point out improvement needs and their priorities. The proposed approach also incorporates features of the Fuzzy Set Theory so as to address the possible uncertainty, subjectivity and vagueness of involved experts in evaluating the service quality. The model is applied to five major Sicilian public hospitals, and strengths and criticalities of the delivered service are finally highlighted and discussed. Although several approaches combining multi-criteria methods have already been proposed in the literature to evaluate the service performance in the healthcare field, to the best of the authors' knowledge the present work represents the first attempt at comparing service performance of alternatives in a noncompensatory manner in the investigated context.

Intermodal Transport Terminal Location Selection Using a Novel Hybrid MCDM Model

Intermodal Transport (IT) allows savings in energy, time and costs, improves the quality of services and supports sustainable development of the transport system. In order to make IT more competitive it is necessary to support the development of intermodal transport terminal (ITT), whereby it is very important to make adequate decision on its location. This paper proposes a framework for the selection of the ITT location which would be most appropriate for the various stakeholders (investors, users, administration and residents). They often have conflicting goals and interests, so it is necessary to define a large number of criteria for the evaluation. A novel hybrid MCDM model that combines fuzzy Delphi, fuzzy Delphi based fuzzy ANP (fuzzy DANP) and fuzzy Delphi based fuzzy Višekriterijumska Optimizacija i kompromisno Rešenje (fuzzy DVIKOR) methods is developed in this paper with the aim of providing support to decision makers. The model is developed in the fuzzy environment in order to overcome the ambiguity and uncertainty of the decision makers’ evaluations of the criteria, sub-criteria and alternatives. The validity and applicability of the model is demonstrated by successfully resolving the problem of selecting the location of the ITT in the City of Belgrade.

Multicriteria Personnel Selection by the Modified Fuzzy VIKOR Method

Personnel evaluation is an important process in human resource management. The multicriteria nature and the presence of both qualitative and quantitative factors make it considerably more complex. In this study, a fuzzy hybrid multicriteria decision-making (MCDM) model is proposed to personnel evaluation. This model solves personnel evaluation problem in a fuzzy environment where both criteria and weights could be fuzzy sets. The triangular fuzzy numbers are used to evaluate the suitability of personnel and the approximate reasoning of linguistic values. For evaluation, we have selected five information culture criteria. The weights of the criteria were calculated using worst-case method. After that, modified fuzzy VIKOR is proposed to rank the alternatives. The outcome of this research is ranking and selecting best alternative with the help of fuzzy VIKOR and modified fuzzy VIKOR techniques. A comparative analysis of results by fuzzy VIKOR and modified fuzzy VIKOR methods is presented. Experiments showed that the proposed modified fuzzy VIKOR method has some advantages over fuzzy VIKOR method. Firstly, from a computational complexity point of view, the presented model is effective. Secondly, compared to fuzzy VIKOR method, it has high acceptable advantage compared to fuzzy VIKOR method.