"Not Another Meeting!" Are Meeting Time Demands Related to Employee Well-Being?

Manager-Led Group Meetings

Employee engagement is a positive, fulfilling, work-related state of mind characterized by vigor, dedication, and absorption. Using Kahn’s theory of engagement, we look at an organizational context where employee engagement may be promoted—the workgroup meeting. Two time-separated Internet-based surveys were used to query a sample of working adults ( N = 319). The findings provide support that the psychological conditions for engagement mediate the relationship between manager usage/facilitation of meetings and overall employee engagement. Specifically, as managers make their workgroup meetings relevant, allow for employee voice in their meetings where possible, and manage the meeting from a time perspective, employees appear poised to fully engage themselves in their work in general. The results suggest that managers can use a common workplace activity, workgroup meetings, to engage their employees when they use/facilitate meetings in an effective manner.

In their own time and space

In today’s globalized business environment, managers regularly interact with employees from different cultures. Since meetings are endemic to all business organizations, better understanding of the way meetings are conducted in diverse cross-cultural settings may increase organizational effectiveness. This study investigated business meetings in the United Arab Emirates, a country where ethnic diversity across the workforce is prevalent. The Gulf Arab region offers an eclectic mix of different cross-cultural interactions, when business meetings are being conducted. Using qualitative methods of inquiry, we collected data about meetings held in three large organizations, each with a diverse cross-cultural workforce. This study uses the conceptual framework of ‘organizational rituals’ to explore the nature of meeting behaviour. Findings suggest that behaviours in organizational meetings in the Gulf Arab states have many differences when compared with the norms of traditional ‘western-style’ meetings. Specifically, it was found that meeting times were treated rather flexibly in this cultural setting, with lateness, interruptions and a lack of time boundaries. Similarly, meeting space was fluid in this environment, with regular disruptions, open doors, and haphazard seating. Another observation is that the ethnic origin of the chairperson of the meeting determines many of the participant behaviours at these meetings. The main contribution of this research study is in identifying ritualistic behaviours that are very different to those of typical meetings held in western countries and reflect an eclectic mix of different cross-cultural interactions.

Developing Students As Global Learners

This case study investigates the use of online blogs as a teaching tool. A collaborative blog was implemented in parallel classes on group processes in the United States and Germany. Our goal was to connect American and German graduate students by helping them to talk about group communication and meeting behaviors. Collected data included transcripts of the messages, as well as students’ evaluations of the blog (collected at the end of the project). Quantitative analyses assessed students’ participation rates and the content of their postings. Qualitative analysis examined the use of the blog as a teaching and learning tool. The results showed that students interacted more on the blog than was required by the instructor. Students valued blogging as a new learning experience. We discuss the pedagogical implications of blog usage for teaching about groups and provide recommendations for instructors interested in using blogs in their own courses.

Predicting post‐meeting work activity in software development projects

Purpose

This study seeks to determine factors that encourage post‐meeting work activity in a software development group by assessing attendee diversity (functional, staffing and tenure), meeting size, and meeting history.

Design/methodology/approach

One year's worth of meeting data from a software development group in a US‐based financial services company were collected and analyzed. A binary logistic regression analysis was utilized to determine the impact of diversity, meeting size, and meeting history on the likelihood of post‐meeting work activity.

Findings

Tenure diversity and meeting history for each meeting event significantly contribute to the likelihood of post‐meeting work activity.

Research limitations/implications

A lack of variance in the data does not allow for the examination of staffing diversity. Further, generalizability of findings is limited since data come entirely from one organization. Findings suggest that meeting characteristics, specifically tenure diversity and meeting history, can improve the likelihood of post‐meeting work activity occurring.

Practical implications

Findings illustrate that management can leverage tenure diversity and meeting history within a software development group to encourage post‐meeting work activity.

Originality/value

All organizations employ meetings, and research that clarifies how to extract maximum value from meeting events is critical. This study provides a first step in uncovering specific meeting characteristics which are most likely to impact post‐meeting work activity.

Meetings Matter

This study follows the idea that the key to understanding team meeting effectiveness lies in uncovering the microlevel interaction processes throughout the meeting. Ninety-two regular team meetings were videotaped. Interaction data were coded and evaluated with the act4teams coding scheme and INTERACT software. Team and organizational success variables were gathered via questionnaires and telephone interviews. The results support the central function of interaction processes as posited in the traditional input-process-output model. Teams that showed more functional interaction, such as problem-solving interaction and action planning, were significantly more satisfied with their meetings. Better meetings were associated with higher team productivity. Moreover, constructive meeting interaction processes were related to organizational success 2.5 years after the meeting. Dysfunctional communication, such as criticizing others or complaining, showed significant negative relationships with these outcomes. These negative effects were even more pronounced than the positive effects of functional team meeting interaction. The results suggest that team meeting processes shape both team and organizational outcomes. The critical meeting behaviors identified here provide hints for group researchers and practitioners alike who aim to improve meeting success.

Team Meeting Attitudes

Although most work teams use meetings as a tool for accomplishing their objectives, there is little research examining meeting-related variables in teams. In this article, we propose a new construct, team meeting attitudes (TMA), that involves individuals’ thoughts, feelings, and evaluations of team meetings. We constructed a scale that measures individuals’ TMA, and we report on the scale’s psychometric properties, including test-retest reliabilities, over four measurement occasions. Using a sample of engineering project design teams, intraclass correlations of repeated measurements suggested that TMA appeared to emerge over time. Moreover, our TMA scale, aggregated to the team level using the mean, had direct effects on time spent in team meetings, perceptions of team meeting effectiveness, and team potency. Mean TMA were also indirectly related to team task performance through team potency. These findings were interpreted as supportive of activity regulation and action theories because teams with high means on TMA may have members who view team meetings as conducive to goal accomplishment and not as interruptive.

Leading Group Meetings

This study focuses on a common-yet-understudied group process: supervisor-led group meetings at work. Specifically, the study explores the relationships among employees’ perceptions and reported behaviors with regard to such meetings. Respondents are 291 adults working in different organizations. Structural equation modeling of the data largely supports the hypothesized model. Employee perceptions of relationship quality with their supervisors (leader–member exchange) fully mediates the relationship between perceptions of supervisors’ fairness (interactional justice) in group meetings and perceived organizational support. Leader–member exchange also fully mediates the relationship between interactional justice perceptions and meeting citizenship behaviors—a new construct describing extra-role behaviors that support meeting processes—and between good meeting practices by the supervisors and meeting citizenship behaviors. Leader–member exchange partially mediates the relationship between good meeting practices and perceived organizational support. These findings highlight the importance both of supervisors’ behaviors within meetings that they lead and of the supervisor-led group meeting itself as a phenomenon worthy of future exploration.

After-action reviews: a venue for the promotion of safety climate

This study investigated the role of after-action reviews on perceptions of safety climate at the group and organizational levels. Moderated and mediated regression analyses of data from 67 firefighting crews suggest that after-action review frequency positively influenced both levels of safety climate. Safety-oriented group norms fully mediated the relationship between after-action review frequency and group-level safety climate. Fire-station busyness moderated the relationship between after-action review frequency and organizational-level safety climate, such that the relationship was non-existent for highly busy stations. These findings suggest that after-action reviews constitute a specific venue through which managers can promote safety climate in high-risk environments.

Sensible organizations: technology and methodology for automatically measuring organizational behavior

We present the design, implementation, and deployment of a wearable computing platform for measuring and analyzing human behavior in organizational settings. We propose the use of wearable electronic badges capable of automatically measuring the amount of face-to-face interaction, conversational time, physical proximity to other people, and physical activity levels in order to capture individual and collective patterns of behavior. Our goal is to be able to understand how patterns of behavior shape individuals and organizations. By using on-body sensors in large groups of people for extended periods of time in naturalistic settings, we have been able to identify, measure, and quantify social interactions, group behavior, and organizational dynamics. We deployed this wearable computing platform in a group of 22 employees working in a real organization over a period of one month. Using these automatic measurements, we were able to predict employees' self-assessments of job satisfaction and their own perceptions of group interaction quality by combining data collected with our platform and e-mail communication data. In particular, the total amount of communication was predictive of both of these assessments, and betweenness in the social network exhibited a high negative correlation with group interaction satisfaction. We also found that physical proximity and e-mail exchange had a negative correlation of r = -0.55 (p 0.01), which has far-reaching implications for past and future research on social networks.

Individual-Level Predictors of Task-Related Teamwork Processes

This study investigates expertise (i.e., high level of individual task performance) and self-efficacy as predictors of an individual's contribution to teamwork processes (problem analysis, goal specification) during team meetings. Multilevel, multisource data from a longitudinal field study in 22 professional software design teams reveal large within-team variability in individual contributions to teamwork processes. Expertise positively predicted a team member's contribution to meeting processes 1 year later, also when controlling for the initial level of contribution. Contrary to the hypothesis, self-efficacy was negatively related to problem analysis during team meetings.

Perceiving Strategic Meeting Interaction

This study investigates how individuals perceive the message strategies of other team members and then explores how these perceptions are influenced by message function. Using a mixed-methods data collection, team interaction was coded using Bales's Interaction Process Analysis (IPA). Following the meetings, retrospective interviews were conducted to capture perceptions of team member contributions to weekly team meetings. To assess perceptual similarities and differences, team member perceptions were then compared to the IPA codes of meeting interactions. Findings advance knowledge of communication in team meetings, specifically, how and why team members interpret the same interaction in different ways. Study results have implications for improving member communication in task-focused team meetings.

Scale Coarseness as a Methodological Artifact

Scale coarseness is a pervasive yet ignored methodological artifact that attenuates observed correlation coefficients in relation to population coefficients. The authors describe how to disattenuate correlations that are biased by scale coarseness in primary-level as well as meta-analytic studies and derive the sampling error variance for the corrected correlation. Results of two Monte Carlo simulations reveal that the correction procedure is accurate and show the extent to which coarseness biases the correlation coefficient under various conditions (i.e., value of the population correlation, number of item scale points, and number of scale items). The authors also offer a Web-based computer program that disattenuates correlations at the primary-study level and computes the sampling error variance as well as confidence intervals for the corrected correlation. Using this program, which implements the correction in primary-level studies, and incorporating the suggested correction in meta-analytic reviews will lead to more accurate estimates of construct-level correlation coefficients.