Quality initiatives: Key performance indicators for measuring and improving radiology department performance

Quality initiatives: Quality improvement in radiology: basic principles and tools required to achieve success

All imaging departments are expected to establish and maintain effective quality, safety, and performance improvement programs. Essential components of such programs include adherence to the basic principles of quality management and appropriate utilization of quality tools. The initial step is the gathering of relevant information, followed by the collection and analysis of quality and performance data; analysis and ranking of causes that likely contributed to a process failure, error, or adverse event; and prioritization and local implementation of solutions, with careful monitoring of newly implemented processes and wider dissemination of the tools when a process proves to be successful. Quality improvement requires a careful, dedicated, and continuously planned effort by a number of skilled and committed team members, with the goal being to do the right thing in a timely fashion in every case. This process can be sustained by offering rewards and celebrating successes, with all lessons learned disseminated throughout the department or organization.

Facing the future: the effects of the impending financial drought on NHS finances and how UK radiology services can contribute to expected efficiency savings

The recent turmoil within the banking sector has led to the development of the most significant recession since the "great depression" of the 1930s. Although the coalition government has promised to "guarantee that health spending increases in real terms in each year of Parliament", this may still not be enough to meet future needs over the coming years due to increasing demand and cost pressures. The expected mismatch between actual National Health Service (NHS) funding post-2011 and that required to satisfy increasing demand has been estimated by the Department of Health to require efficiency savings representing up to one-fifth of the overall NHS budget. This paper explains the reasons behind the anticipated slowdown in the growth of real NHS funding, and how, as a discipline, radiology can increase the efficiency of the services it provides in anticipation of future financial austerity within the NHS.

Informatics in radiology: Efficiency metrics for imaging device productivity

Acute awareness of the costs associated with medical imaging equipment is an ever-present aspect of the current healthcare debate. However, the monitoring of productivity associated with expensive imaging devices is likely to be labor intensive, relies on summary statistics, and lacks accepted and standardized benchmarks of efficiency. In the context of the general Six Sigma DMAIC (design, measure, analyze, improve, and control) process, a World Wide Web-based productivity tool called the Imaging Exam Time Monitor was developed to accurately and remotely monitor imaging efficiency with use of Digital Imaging and Communications in Medicine (DICOM) combined with a picture archiving and communication system. Five device efficiency metrics-examination duration, table utilization, interpatient time, appointment interval time, and interseries time-were derived from DICOM values. These metrics allow the standardized measurement of productivity, to facilitate the comparative evaluation of imaging equipment use and ongoing efforts to improve efficiency. A relational database was constructed to store patient imaging data, along with device- and examination-related data. The database provides full access to ad hoc queries and can automatically generate detailed reports for administrative and business use, thereby allowing staff to monitor data for trends and to better identify possible changes that could lead to improved productivity and reduced costs in association with imaging services. © RSNA, 2011.

A resource allocation metric for thyroid biopsies

PURPOSE

The aim of this study was to assess the adequacy of departmental resource allocation to ultrasound-guided biopsies of the thyroid gland.

METHODS

The numbers of image-guided breast, prostate, and thyroid biopsies performed in the authors' radiology department over a 12-month period in 2009 were determined. The predicted deaths in Canada from breast, prostate, and thyroid cancer over the same period were obtained from the Canadian Cancer Society. The number of biopsies performed on each organ was divided by the expected mortality from the respective cancer.

RESULTS

Approximately 2,400 breast biopsies, 910 prostate biopsies, and 610 thyroid biopsies were performed. Using mortality as a measure of cancer burden, the biopsy/cancer burden ratio for thyroid cancer was 7 times that for breast cancer and 15 times that for prostate cancer.

CONCLUSION

The skewed ratio in favor of thyroid biopsies supports concerns that current trends in the investigation of thyroid nodules may represent an overconsumption of health resources.