Towards Convergence of AI and IoT for Smart Policing

With the fast growth of IoT and AI techniques, AIoT’s potential in creating and capturing business value is being increasingly acknowledged. AIoT is the practice of combining AI with IoT-based hardware to proactively predict what might happen and what action needs to be taken. However, research on this issue has been limited and what the key mechanisms for designing AIoT based context-aware services are in the real field is still underexplored. In this article, we bridge this gap by studying a case study of AIoT based context-aware system in law enforcement in terms of information system artifacts to extend our understating of the AIoT based system’s mechanisms for business applications. Our case study reveals a conceptual model that can ensure AIoT empowered context-aware services in a police field unit. The implications, limitations, and future applications of the development of AIoT empowered context-aware services are discussed.

Watchers, Watched, and Watching in the Digital Age: Reconceptualization of Information Technology Monitoring as Complex Action Nets

Despite increasing studies of information technology (IT) monitoring, our understanding of how IT-mediates relations between the watcher and watched remains limited in two areas. First, either traditional actor-centric frameworks assuming predefined watcher-watched relationships (e.g., panopticon or synopticon) are adopted or monitoring actors are removed to focus on data flows (e.g., dataveillance, assemblages, panspectron). Second, IT monitoring research predominantly assumes IT artifacts to be stable, bounded, designed objects, with prescribed uses which provides an oversimplified view of actor relationships. To redress these limitations, a conceptual framework of veillance applicable to a variety of possible IT or non-IT-mediated relationships between watcher and watched is developed. Using the framework, we conduct a conceptual review of the literature, identifying IT-enabled monitoring and transformations of actors, goals, mechanisms and foci and develop an action net model of IT veillance where IT artifacts are theorized as equivocal, distributable and open for diverse use, open to edits and contributions by unbounded sets of heterogenous actors characterized by diverse goals and capabilities. The action net of IT veillance is defined as a flexible decentralized interconnected web shaped by multidirectional watcher-watched relationships, enabling multiple dynamic goals and foci. Cumulative contributions by heterogenous participants organize and manipulate the net, having an impact through influencing dispositions, visibilities and the inclusion/exclusion of self and others. The model makes three important theoretical contributions to our understanding of IT monitoring of watchers and watched and their relationships. We discuss implications and avenues for future studies on IT veillance.

An insight on B2B Firms in the Age of Digitalization and Paperless Processes

In recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.

How Does Digital Transformation Improve Organizational Resilience?—Findings from PLS-SEM and fsQCA

Digital transformation has become a critical path for enterprises to improve organizational resilience, and has been widely considered by both academia and business practice. However, the extant literature focuses on the concepts and antecedents of digital transformation and the outcomes of digital transformation, lacking of exploring the effect mechanism of digital transformation of enterprises on organizational resilience. Based on the perspective of dynamic capacity and the theoretical path of “digital transformation—ambidextrous innovation—organizational resilience”, this study constructs a theoretical model to explore a path where digital transformation affects both exploitative innovation and exploratory innovation, and further affects the organizational resilience of enterprises. By performing a questionnaire investigation with 339 Chinese enterprises, this study adopted both a fuzzy-set qualitative comparative analysis (fsQCA) and structural equation modeling (SEM) to explore the relationships among digital transformation, ambidextrous innovation, and organizational resilience. The results show that the digital transformation of enterprises helps to improve organizational resilience. Additionally, digital transformation has a positive impact on the organizational resilience of enterprises mediated by both exploitative innovation and exploratory innovation. Finally, both exploitative innovation and exploratory innovation of enterprises have a positive impact on organizational resilience, and there is a complementary relationship between exploitative innovation and exploratory innovation. Further qualitative comparative analysis also shows that there are three types of configurations for achieving organizational resilience: digital transformation and exploitative innovation, digital transformation and exploratory innovation, and exploitative innovation and exploratory innovation. The paper is concluded by highlighting the importance of the practical significance for enterprises to effectively carry out digital transformation and further achieve organizational resilience.

Making sense of continuous development of digital infrastructures

Continuous development extends the agile approach and focuses on bringing valuable services to users with the aim of achieving a continuous flow of learning and development in short cycles. The objective of this work is to theorize the idea of continuous development in the context of digital infrastructure evolution and explore the organizational interactions underlying continuous development. By drawing on literature on digital infrastructure theory and continuous development as it has emerged as an idea from the DevOps thinking expanded from agile, we outline main characteristics of continuous development and propose a theoretical definition of continuous development in organizational contexts. Then, in answering our research question “which patterns of interactions can be identified in the continuous development of digital infrastructures?”, we conducted a longitudinal case study at a Norwegian grid company and explored how a specific digital infrastructure evolved through continuous development. We identified generic interaction patterns with two cycles of sense-giving and sense-making between organizational actors, enabling the continuous development of the digital infrastructure. Our findings and model of interaction patterns offer a nuanced perspective on both digital infrastructure evolution and established views of sense-making and sense-giving mechanisms, as well as new ways to think about digitalization in incumbent firms.

Kritische Erfolgsfaktoren für die Auswahl eines IT-Serviceproviders am Beispiel der gesetzlichen Unfallversicherungen

Seit der Einführung des E‑Government Gesetzes ist das Thema in deutschen Verwaltungen omnipräsent. Die durch das Onlinezugangsgesetz (OZG) verpflichtende Bereitstellung von Online-Services erhöht den Druck auf die Verwaltungen zusätzlich. Ganzheitliche Veränderungen der Organisation sind nötig, um sich an den Bedarf der veränderten Umwelt anzupassen. Die Bürger*innen erwarten von den Verwaltungen Komfort in der Kommunikation und digitale Verarbeitung aller Anliegen wie im privaten oder beruflichen Umfeld. Eine Unterstützung bei der Umsetzung der Anforderungen des OZG bzw. des E-Governments können IT-Serviceprovider darstellen. Diese sind in der Lage, zentralisierte, skalierbare Soft- und Hardwarelösungen bereitzustellen und Defizite im vorhandenen Know-How sowie Ressourcenengpässe im öffentlichen Sektor zu kompensieren. Entscheidend dafür ist die rechtskonforme und zukunftssichere Auswahl eines IT-Serviceproviders. Dieser Forschungsbeitrag identifiziert und analysiert die für die Auswahl eines IT-Serviceproviders maßgeblichen kritischen Erfolgsfaktoren im Umfeld der gesetzlichen Unfallversicherungen Deutschlands. Aus Sicht der Wissenschaft trägt dieser Artikel somit zu einer breiteren Diskussion im Bereich Strategien zu e‑Government bzw. E‑Governance sowie Umsetzung des OZG bei. Für die Praxis wird aufgezeigt, wie ein strategischer Mehrwert aus der Neuausrichtung der gesetzlichen Unfallversicherungen hin zu einer modernen Verwaltung entstehen kann, um zukünftigen Entscheidungsträger*innen weitsichtige Entscheidungen zu ermöglichen und den Bürger*innen optimierte Services anbieten zu können.

Online Black-Markets: An Investigation of a Digital Infrastructure in the Dark

This paper investigates the functioning of Online Black-Markets (OBMs), i.e. a digital infrastructure operating in the Dark Net that enables the exchange of illegal goods such as drugs, weapons and fake digital identities. OBMs exist notwithstanding adverse conditions such as police interventions, scams and market breakdowns. Relying on a longitudinal case study, we focus on the dynamics of interactions among actors and marketplace technologies and we identify three mechanisms explaining OBMs operations. In particular, we show that OBMs infrastructure is the result of commoditization, platformization and resilience processes. Our contribution relies on the identification of community-based mechanisms that generate the OBMs infrastructure, extending the current understanding of e-commerce and social commerce.

Connected Hearing Devices and Audiologists: The User-Centered Development of Digital Service Innovations

Today, medical technology manufacturers enter the service market through the development of digital service innovations. In the field of audiology, these developments increasingly shift the service capacities from audiologists to manufacturers and technical systems. However, the technology-driven developments of manufacturers lack acceptance of hearing device users and undermine the important role of audiologists within the service provision. By following a user-centered design approach in order to deal with the technological and social challenges of disruptive services, we aim to develop service innovations on an integrated service platform in the field of tele-audiology. To ensure the acceptance of technology-driven service innovations among hearing device users and audiologists, we systematically integrated these actors in a participatory innovation process. With qualitative and quantitative data we identified several requirements and preferences for different service innovations in the field of tele-audiology. According to the preferences of the different actors, we proposed a service platform approach based on a connected hearing device in three pillars of application: 1) one-to-one (1:1) service innovations based on a remote fitting concept directly improve the availability of services offered by audiologists without being physically present. Based on this, 2) one-to-many (1:N) service innovations allow the use of the connected hearing device as an indirect data source for training a machine learning algorithm that empowers users through the automation of service processes. A centralized server system collects the data and performs the training of this algorithm. The optimized algorithm is provided to the connected hearing devices to perform automatic acoustic scene classification. This in turn allows optimization of the hearing devices within each acoustic scene. After the user-centered development of the different service innovations which are designed to converge on an integrated service platform, we experimentally evaluated the functionality and applicability of the system as well as the associated role models between the technical system, the hearing device users and audiologists. As a future outlook, we show potentials to use the connected hearing device for 3) cross-industry (N:M) service innovations in contexts outside the healthcare domain and give practical implications for the market launch of successful service innovations in the field of tele-audiology.

Mechanisms of constraint: a clinical inquiry of digital infrastructuring in municipalities

Purpose

The purpose of this study is to contribute to research concerning the role of digital infrastructure in digital government. This is done by answering the research question: how does digital infrastructuring constrain ambidexterity in public sector organizations?

Design/methodology/approach

The research is designed as a clinical inquiry in a large Swedish municipality, involving data collection in the form of interviews and internal documents. The method of analysis involves both exploring generative mechanisms in digital infrastructuring and theorizing on the findings based on previous literature.

Findings

The findings identify four generative mechanisms through which stability and change in digital infrastructuring constrain ambidexterity in terms of both efficiency (exploitation) and innovation (exploration).

Research limitations/implications

This study’s limitations are related to international and intersectoral transferability and risks associated with its approach to clinical inquiry. The main implications are its contribution to the literature on how stability counteracts not only innovation but also efficiency and how change counteracts not only efficiency but also innovation.

Practical implications

This study identifies clear generative mechanisms that should be avoided by managers striving for digital government, and it offers clear recommendations for said managers regarding how to avoid them.

Social implications

This study offers implications for national-level digital infrastructure policy and contributes to efforts to increase the capabilities of digital government.

Originality/value

As two of the four identified generative mechanisms are novel contributions, this study offers a concrete addition to existing research. This study has resulted in factual change in the studied organization as well as at the national level through successful dissemination of the findings for both policy and practice in other public sector organizations.

Making Digital Innovation Happen: A Chief Information Officer Issue Selling Perspective

We encourage chief information officers (CIOs) to play more active roles in organizational level strategy making in the digital era and examine how CIOs could lead their organizations’ digital innovation initiatives. We propose that it is the CIO’s effectiveness in issue selling (i.e., the acts that are directed toward affecting top management teams’ (TMT) attention to and understanding of strategic issues), rather than his or her structural position, that directly influences the level of organizational digital innovation success. Nevertheless, CIO structural power should not be overlooked because it could amplify (i.e., positively moderate) the impact of CIO issue selling to digital innovation outcomes. In addition, we identify four enabling forces of CIO issue selling effectiveness: (1) CIO strategic decision-making authority, (2) CIO/TMT partnership, (3) CIO information technologies (IT)–related strategic knowledge, and (4) CIO political savvy. Matched-pair survey data collected from senior business and IT executives of 179 organizations largely support the research hypotheses.

Adaptive capacity configurations for the digital transformation: a fuzzy-set analysis of Chinese manufacturing firms

Purpose

Emerging in recent years, digital transformation has become an effective approach for firms to remain competitive in the digital economy. Although this trend has received increasing interest in the business world, there remains a lack of empirical research on the organizational capacities that facilitate digital transformation. To fill this research gap, we investigate the relationship between adaptive capacity configuration and the performance of digital transformation.

Design/methodology/approach

We use fuzzy-set qualitative comparative analysis (fsQCA) to identify the impact of adaptive capacity on the digital transformation performance of 38 firms in the household appliance manufacturing, light manufacturing and clothing manufacturing industries (HAMI, LMI, CMI).

Findings

Our analysis reveals a Technology-driven transformation configuration for the HAMI, a Market-driven transformation configuration for the LMI and a Market and Management-driven transformation configuration for the CMI, as well as identifies environment scanning capacity as a common basic adaptive capacity. The first configuration is rooted in the innovation mechanism, and the last two configurations are rooted in the integration mechanism.

Practical implications

Enterprises in different industries with unique technology levels require distinctive capacity configurations to implement digital transformation. Each dimension of adaptive capacity plays a particular role in each industry. Environmental scanning capacity requires firms to be agile in their interactions with the digital world and to collect information about the environment.

Originality/value

This study enriches and expands the dimensions of adaptive capacity, and we provide a perspective for researching the digital transformation of manufacturing enterprises through adaptive capability configuration.

The anatomy of ‘fake news’: Studying false messages as digital objects

Public concern about ‘fake news’ skyrocketed following the 2016 US presidential election and the Brexit referendum, and has only intensified since then. A burgeoning body of research on the topic is emerging, and conceptual clarity is vital for this research to converge into a cumulative body of knowledge; the purpose of this article is to underline and address some of the conceptual clutter and ambiguities around the concept of fake news and situate it within its social context. To do so, we first discuss the problems with current terminology and conceptualisation, and then draw on recent developments on the ontology of digital objects and their attributes to shift the focus from fake news to false messages, a type of syntactic digital objects comprised of content and structure and characterised by attributes of editability, openness, interactivity, and distributedness. Then we expand this concept further by placing it within a network of actors and digital objects. Our analysis uncovers several areas of research that have been overlooked in the study of fake news.

Eight Building Blocks for Managing Digital Transformation

Organizations across all sectors and industries are facing the need for structural change towards a digital future. Rapid developments in digital technologies and their easy accessibility are changing organizations’ competitive environment and require the design and implementation of a sustainable digital transformation. To master this organizational task in a targeted manner and align it strategically, organizations must carry out a comprehensive analysis of the digital transformation fields of action. The developed integrated framework for digital transformation is structured into eight building blocks and associated action items, and includes a systematic literature analysis. It serves as a valuable framework and guideline on digital change for organizations.

Emerging trends in digital transformation: a bibliometric analysis

Purpose

Ubiquitous digital technologies are driving organisations to embrace non-traditional digitally transformed business models incessantly. Heterogeneous literature contributions have resulted in a spur in the research related to business transformation driven by digital technologies in recent years; consequently, the research under the digital transformation (DT), even though becoming a hotspot, remains very fragmented. The authors endeavour to holistically present the literature's intellectual structure under DT as a concept, its evolving journey and the emerging research streams in the business and management domains using the techniques of bibliometric analysis.

Design/methodology/approach

By performing bibliometric analysis on 234 research articles published over the last 20 years in the DT domain, retrieved from Thompson Reuters Web of Science TM, this study culls out thorough insights from the citation, co-citation and keyword analysis. Further emerging research streams were evaluated using VOSviewer software.

Findings

The study depicts an overall incremental trend of year-on-year publications, authors' performance, publication journals, associated institutions and research driving countries, along with key insights from co-citation network analysis. Furthermore, the study evaluates four research areas – organisational impacts, applied applications and insights, operational processes and social aspects, comprising eighteen research streams that comprehensively cover-up research under the DT domain.

Research limitations/implications

The study contributes to the literature of DT by amalgamating the status of the present research, but more importantly, by deriving the research areas and research streams, which can be further expanded by researchers as future research streams.

Practical implications

For the practitioners, the study aims to act as a ready reckoner repository with practice-oriented literature references to facilitate them building knowledge and taking effective strategic decisions to harness the benefits of DT more proficiently.

Originality/value

This study illustrates the bibliometric structure of the DT literature and presents insights from the growth of the literature year-on-year.

Digital transformation of legionella-safe cooling towers: an ecosystem design approach

Purpose

Legionnaires’ disease is a major threat to public health. Solutions to deal with this problem are usually siloed and not entirely effective. This paper aims to model the information requirements of legionella-safe cooling towers in the era of Industry 4.0.

Design/methodology/approach

A year-long design science research was conducted in a cooling tower producer for heavy industries. The project started with a bibliometric analysis and literature review of legionella in cooling towers. Goal modeling techniques are then used to identify the requirements for digital transformation.

Findings

The improvement of legionella prevention, detection and outbreak response in digitally enabled cooling tower should involve different stakeholders. Digital twins and blockchain are disruptive technologies that can transform the cooling tower industry.

Originality/value

For theory, this study revises the most recent advances in legionella protection. Legionella-safe systems must be prepared to anticipate, monitor and immediate alert in case of an outbreak. For practice, this paper presents a distributed and digital architecture for cooling tower safety. However, technology is only a part of outbreak management solutions, requiring trustworthy conditions and real-time communication among stakeholders.

Distributed IT championing: A process theory

Championing is key to the success of an IT implementation. Recently, changes in the nature of technologies used in organizational contexts and changing organizational structures call for a renewed focus on IT championing to explain its distributed nature. Following an analytic induction approach and drawing from semi-structured interviews with 37 practitioners (physicians, residents, nurses, IT staff, and administrators) in three healthcare-related settings, the study conceptualizes distributed IT championing as a process constituted of multiple individuals’ behaviors, unfolding over time, that proactively go beyond formal job requirements in support of an IT implementation. While multiple individuals may enact similar championing behaviors, the data indicate that multiple individuals may also enact distinct, yet complementary, championing behaviors over the course of the IT implementation. Overall, distributed IT championing evolves through cycles of distinct stages of bridging-in, bonding, and bridging-out, with each stage being shaped by different dimensions of social capital. Also, IT artifacts that are particularly generative appear more conducive to distributed IT championing than closed ones. This article contributes to extant literature on IT championing by developing a process model of distributed IT championing in the context of an IT implementation.

The Future of Sleep Measurements: A Review and Perspective

This article provides an overview of the current use, limitations, and future directions of the variety of subjective and objective sleep assessments available. This article argues for various ways and sources of collecting, combining, and using data to enlighten clinical practice and the sleep research of the future. It highlights the prospects of digital management platforms to store and present the data, and the importance of codesign when developing such platforms and other new instruments. It also discusses the abundance of opportunities that data science and machine learning open for the analysis of data.

The Five Diamond Method for Explorative Business Process Management

Explorative business process management (BPM) is attracting increasing interest in the literature and professional practice. Organizations have recognized that a focus on operational efficiency is no longer sufficient when disruptive forces can make the value proposition of entire processes obsolete. So far, however, research on how to create entirely new processes has remained largely conceptual, leaving it open how explorative BPM can be put into practice. Following the design science research paradigm and situational method engineering, we address this research gap by proposing a method called the Five Diamond Method. This method guides explorative BPM activities by supporting organizations in identifying opportunities from business and technology trends and integrating them into business processes with novel value propositions. The method is evaluated against literature-backed design objectives and competing artifacts, qualitative data gathered from BPM practitioners, as well as a pilot study and two real-world applications. This research provides two contributions. First, the Five Diamond Method broadens the scope of BPM by integrating prescriptive knowledge from innovation management. Second, the method supports capturing emerging opportunities arising from changing customer needs and digital technologies.

A Data-Enabled Business Model for a Smart Healthcare Information Service Platform in the Era of Digital Transformation

Digital technology has promoted service innovation and provided effective technical support for public service innovation in recent years. Smart healthcare, a key element of smart city development, has gradually become an important issue in government administration. Digital technology is deeply embedded in healthcare services and reshapes value creation through digital transformation. This study combines data-enabled platform business models and value cocreation and adopts a case study approach to develop a business model for a medical information service platform that allows stakeholders to cocreate value through service exchange and resource integration in smart healthcare ecosystems, promotes efficient and coordinated applications of information, and realizes innovative development in the medical industry.

Crafting a Sustainable Next Generation Infrastructure: Evaluation of China’s New Infrastructure Construction Policies

How to boost the economy and achieve more sustainable development with enhanced quality, efficiency, and fairness by leveraging digital technology in the post-COVID-19 era has been an important agenda faced by many countries. As China’s new infrastructure initiative has the potential to open a new pathway for economic resilience, its policy characteristics and orientation have attracted more and more attention by policy makers and researchers. Taking the new infrastructure policies issued by Chinese local governments since 2020 as a data source, this paper, on the one hand, uses text mining and social network analysis to reveal the scope and coverage of the construction of new infrastructure and its orientation. On the other hand, a quantitative evaluation of 12 provincial policies grounded on a revised framework and policy modeling consistency index approach was conducted. The results show that Chinese governments adopt a bottom-up incrementalism planning mode for the policy steering of the construction of new infrastructure. This policy arrangement is a kind of goal-oriented modulation that makes planning more adaptive and participatory to enhance the infrastructure sustainability.

The Effects of Entrepreneurship on the Enterprises’ Sustainable Innovation Capability in the Digital Era: The Role of Organizational Commitment, Person–Organization Value Fit, and Perceived Organizational Support

The concept of entrepreneurship in the digital era has been developed rapidly in recent years, and it has a more significant impact on a company’s sustainable innovation capabilities. In the digital era, entrepreneurship has gradually become a spiritual trait of organization members and appears on all levels of an organization. This research examines the impact of entrepreneurship on a company’s sustainable innovation capability in the digital era from the perspective of organizational commitment. Through a questionnaire survey, 378 valid questionnaires were collected. The results show that: entrepreneurship has a positive impact on sustainable innovation capability of enterprises; affective commitment plays a positive mediating role between entrepreneurship and enterprises’ sustainable innovation capability, while continuance commitment plays a negative mediating role between entrepreneurship and enterprises’ sustainable innovation capability; and perceived organizational support and person–organization value fit play a moderating role between entrepreneurship and organizational commitment. This article emphasizes the key role of entrepreneurship on enterprises’ sustainable innovation capability and discusses the realization path of the enterprises’ sustainable innovation capability from the perspective of organizational commitment.

Digital infrastructure evolution as generative entrenchment: The formation of a core–periphery structure

This article empirically investigates the process by which a digital infrastructure evolved and took the architectural form of a digital platform as a core–periphery structure over a 20-year period. Our study pays special attention to the developmental dependencies of the components of the infrastructure’s installed base and how the interdependencies between the platform core and periphery evolve over time. We use the notion of ‘generative entrenchment’ to provide an account of the formation and unfolding of a core–periphery structure from an evolving digital infrastructure that highlights three aspects of the process. First, the process of architectural evolution that our study depicts comprises three phases showing a gradual reversal of the entrenchment relationship of the platform core and periphery: (1) entrenchment of the periphery, (2) mutual entrenchment of the core and periphery, and (3) entrenchment of the core. Second, we show how the generatively entrenched infrastructure’s installed base shaped the decisions and choices regarding the initial platform core. Third, we identify three architectural practices (creating redundancy in the core, augmenting the core with novelty, and reducing the heterogeneity of an entrenched peripheral component and later integrating it into the core) that weakened the entrenchment of the peripheral components, amplified the role of the core, and consolidated the core–periphery structure.

The Impacts of Design Heuristics on Concept Generation for a COVID-19 Brief

Design heuristics (DHS) as a tool can help boost designers’ creativity in early conceptual design phases. We have developed a set of DHS for digital innovation (DHS10). There are numerous studies on DHS impacts/outcomes in the recent years. However, little research has been conducted to identify whether DHS has lasting benefits on designers’ ideation performance. This paper explores whether DHS10 can help designers achieve more creative ideas based on different design briefs, and if DHS has lasting impacts on or benefits for students. An empirical study was conducted with two groups (i.e., 32 students who learned DHS10 five weeks ago, and 24 students who studied DHS10 instantly). They were asked to address an open-ended design brief on COVID-19 and generate as many innovative ideas as possible. The results suggest DHS has impacts on students who learned DHS just now and five weeks ago. The effect is stronger on those who just learned DHS10. We suggest that DHS10 be provided for ideation as it provides texts and visual stimuli for designers. DHS10 also has the potential to help students understand digital innovation and generate ideas accordingly.

Towards Sustainable Digital Innovation of SMEs from the Developing Countries in the Context of the Digital Economy and Frugal Environment

This study aims to explore the direct impact of the digital orientation, Internet of Things (IoT) and digital platforms on the sustainable digital innovation in the context of the digital economy and frugal environment. This study also investigated the mediating role of the digital platforms in these relations. The study was based on the quantitative research design and data were collected from the 397 CEOs and managing directors of Small and Medium Enterprises in Pakistan. Correlation and structural equation modeling approaches were applied for the analysis and testing of the hypotheses. Results revealed that the digital orientation, IoT and digital platform are major antecedents of the sustainable digital innovation. Results also show that the digital platforms mediate between both digital orientation-sustainable digital innovation link and IoT-sustainable digital innovation link. The rapid pace of change in the technology has forced the business organizations to think out of box and align their operational mechanism accordingly. The need for the sustainable digital innovation is a major need of the current decade for meeting the increasing demands of the society in a sustainable way. Organizations, especially SMEs, should be able to deal with these challenges and rapid technological transformations through cost effective frugal business models. The frugal innovation is an important element of sustainable digital innovation enables SMEs to reduce resources usage and waste and to enhance sustainable economic activities. In this way, they can develop and gain advantages in this highly competitive digital environment. This is the first study showing the bright harmony of the digital orientation, IoT and digital platforms for achieving the sustainable digital innovation in the rapid evolving digital economy.

How to Organize Digital Innovation? The Role of Involvement, Structure, and Technology

Innovation, especially digital innovation, is indispensable for organizations that want to remain competitive. Employees play a crucial role in developing innovations, but the use of digital technologies for innovation methods that foster employee-driven innovation has rarely been researched. Using a sample of 215 participants and two innovation methods (i.e. digital, non-digital), we show that employees value a digital innovation more if they are involved in the digital innovation, the involvement follows a structured process, and the digital innovation process uses digital technologies. These results have implications for both practice and the innovation and information systems literatures.

Analyzing Continuance of Cloud Computing in Higher Education Institutions: Should We Stay, or Should We Go?

Higher Education Institutions (HEIs) consider resource optimization as an essential concern. Cloud computing (CC) in the fourth industrial revolution became the de-facto standard for delivering IT resources and services. CC is now a mainstream technology, andHEIs across the globe are rapidly transitioning to this model; hence, maintaining the retention of the customers of such technologies is challenging for cloud service providers. Current research concerning CC focused on adoption and acceptance. However, there is still a scarcity of research concerning such technology’s continued use in an organizational setting. Drawing on the prior literature in organizational-level continuance, this paper established a positivist quantitative-empirical study to bridge the research gap and assess the precursors for a continuance of cloud technology in HEIs. Subsequently, this study developed a conceptual framework by integrating the IS success model and the IS discontinuance model through the lens of the TOE framework. The data were collected from the decision-makers of Malaysian HEIs that have adopted CC services, and analyzed using Structural equation Modelling (SEM) based on Partial Least Squares (PLS). The results indicate that the continuance intention can be predicted by technology, organizational, environmental, and other contextualized factors, explaining 85.2% of the dependent variables’ variance. The paper closes with a discussion of the research limitations, contribution, and future directions.

Removing barriers for digital health through organizing ambidexterity in hospitals

Aim

Hospitals noticeably struggle with maintaining hundreds of IT systems and applications in compliance with the latest IT standards and regulations. Thus, hospitals search for efficient opportunities to discover and integrate useful digital health innovations into their existing IT landscapes. In addition, although a multitude of digital innovations from digital health startups enter the market, numerous barriers impede their successful implementation and adoption. Against this background, the aim of this study was to explore typical digital innovation barriers in hospitals, and to assess how a hospital data management platform (HDMP) architecture might help hospitals to extract such innovative capabilities.

Subject and methods

Based on the concept of organizational ambidexterity (OA), we pursued a qualitative mixed-methods approach. First, we explored and consolidated innovation barriers through a systematic literature review, interviews with 20 startup representatives, and a focus group interview with a hospital IT team and the CEO of an HDMP provider. Finally, we conducted a case-study analysis of 36 digital health startups to explore and conceptualize the potential impact of DI and apply the morphological method to synthesize our findings from a multi-level perspective.

Results

We first provide a systematic and conceptual overview of typical barriers for digital innovation in hospitals. Hereupon, we explain how an HDMP might enable hospitals to mitigate such barriers and extract value from digital innovations at both individual and organizational level.

Conclusion

Our results imply that an HDMP can help hospitals to approach organizational ambidexterity through integrating and maintaining hundreds of systems and applications, which allows for a structured and controlled integration of external digital innovations.

Adoption of Digital Innovation — Formulating Adopter Categories and Levels of Adoption in a Digital Sphere in an Emerging Economy

Digital innovations are happening all over the globe with the advent of technology. The digital platforms are not only introducing the traditional services online but are also continuously engaged in making frequent modifications to them in the form of incremental innovations. In our quest of creating a time horizon for innovation adoption, and determining levels of adopters of incremental innovations 837 participants from India were asked about their level of adoption of digital innovations. While most of the respondents did not seem affected by the digital transition, amongst the ones adopting these innovations are mostly Early Adopters and Early Majority. The study arrived at an adoption score for the respondents based on the time from the introduction of the innovation and their adoption. The time horizon suggests the increase in adoption of innovation with each new digital innovation introduced. In the case of incremental innovations, ten levels of adoption, and three categories consisting of the ten levels of adoption are formulated based on the LoA model. The users in India fall majorly on the Beginner category in which maximum is aware of the incremental innovations but are skeptical about using them. The study further suggests certain measures for the digital platform providers for each category of users to make them accustomed to the process of incremental innovations.

The Role of Entrepreneurial Agility in Digital Entrepreneurship and Creating Value in Response to Digital Disruption in the Newspaper Industry

Recently, digitization has fundamentally changed and disrupted the dynamics of the economy, society, and markets. This study integrates existing strategic entrepreneurship and business model concepts and constructs with a digital platform-related perspective by focusing on the cognitive aspects of strategic entrepreneurship decision-making and clarifying the conceptual foundation of entrepreneurial agility and its dimensions. It investigates how entrepreneurial agility can combine or integrate opportunity- and advantage-seeking behaviors for product and business model innovation to pursue digital entrepreneurship, to foster sustainable processes and practices, and to create value in response to digital disruption. It finds that entrepreneurial agility directly impacts building digital platform capabilities for product and business model innovation and that building digital platform capabilities indirectly influence creating value through business model innovation adoption. This study discusses the theoretical and managerial implications for digital entrepreneurship research in detail by identifying and testing the relationships among these constructs.

Multidexterity—A New Metaphor for Open Innovation

Open innovation will have an important role to play in recovering from the aftermath of the coronavirus and it has already made a crucial contribution. The prism of COVID-19 (“COVID” hereafter) has made more vivid both the complexity and unpredictability of managing innovation. This article considers why today’s open, intrinsically unpredictable business environments require updated theories for managing innovation. Concept formation lies at the heart of all social science progress and in this paper, we propose a new concept to accurately reflect the turbulence and complexity of managing open innovation in a post-COVID world. We argue that the innovator’s dilemma—a still influential argument that suggests exploiting current resources necessarily reduces the likelihood of successful exploration for new resources—is an increasingly problematic theoretic anchor. Furthermore, the prescription based on this line of thinking that organizational leaders should foster ambidextrous capabilities is increasingly suspect as leadership is more broadly shared and organizational processes become less easily dichotomized and controllable. We argue that the operating context for organizations is now so complex and ambiguous that it is time to revisit and revise the widely accepted concept of “ambidexterity” and we describe the updated and expanded construct as Multidexterity. “Multidexterity” is the organizational ability to simultaneously carry out multiple search and selection activities based on diverse strategic logics and levels of knowledge to generate a portfolio of innovative outcomes. We describe a number of case studies of extreme and unique collaboration to underpin our revised concept. Our paper reveals the advantages of the updated view, outlining the fresh insights it can generate. We conclude by setting out an agenda for future research and suggesting that joint empirical research by academics and practitioners is needed to further develop this approach to innovation.