Rapport-Building During Witness and Suspect Interviews: A Survey of Law Enforcement

Using rapport building to improve information yield when interviewing adolescents: A systematic review and call for research

BACKGROUND

Adolescents frequently experience and witness violence and crime, yet very little research has been conducted to determine how best to question these witnesses to elicit complete and accurate disclosures.

OBJECTIVE

This systematic review integrated scientific research on rapport building with child and adult witnesses with theory and research on adolescent development in order to identify rapport building techniques likely to be effective with suspected adolescent victims and witnesses.

METHOD

Four databases were searched to identify investigations of rapport building in forensic interviewing of adolescents.

RESULTS

Despite decades of research of studies including child and adult participants, only one study since 1990 experimentally tested techniques to build rapport with adolescents. Most rapport strategies used with children and adults have yet to be tested with adolescents. Tests of these strategies, along with modifications based on developmental science of adolescence, would provide a roadmap to determining which approaches are most beneficial when questioning adolescent victims and witnesses.

CONCLUSIONS

There is a clear need for research that tests what strategies are best to use with adolescents. They may be reluctant to disclose information about stressful or traumatic experiences to adults due to both normative developmental processes and the types of events about which they are questioned in legal settings. Rapport building approaches tailored to address adolescents' motivational needs may be effective in increasing adolescents' reporting, and additional research testing such approaches will provide much-needed insight to inform the development of evidence-based practices for questioning these youth.

Rapport building with adolescents to enhance reporting and disclosure

Adolescents comprise a vulnerable population that is exposed to crime and also may be reluctant to disclose full details of their experiences. Little research has addressed effective ways of increasing their willingness to disclose and provide complete reports. Strategies that improve honesty and report completeness in other age groups have not been evaluated to determine whether they are similarly effective at increasing adolescents' reporting. In the current study, we tested whether rapport building techniques, modified from those commonly used with children and adults to address reasons why adolescents are likely reluctant, enhance the amount of detail adolescents provide about prior experiences. The participants, 14- to 19-year-olds (N = 125), completed an online questionnaire regarding significant events (e.g., big argument with family member) they experienced during the last 12 months. After a delay, they completed a remote interview asking them to recount details of one of the events. The interview began with either standard rapport building composed of largely yes/no questions about the adolescents' background or one of two expanded rapport building phases: open-ended (questions about the adolescents' backgrounds that required narrative answers) or enhanced (open-ended questions paired with the interviewer also sharing personal information). Although only adolescents in the standard condition showed age-related increases in information disclosed, overall adolescents in the enhanced condition provided significantly longer and more detailed narratives than adolescents in the other conditions. This effect was largest for the youngest adolescents, suggesting that mutual self-disclosure may be especially beneficial for eliciting honest complete reports from adolescents about salient prior experiences.

A critical analysis of gender-based violence reporting and evidence building applications (GBVxTech) for capturing memory reports

Introduction

Gender-based violence (GBV) is under-reported to the authorities owing to the stigma, shame, and fear of reprisal that surrounds these crimes. To address this, there has been an influx of technologies, including mobile phone and online applications that allow victim-survivors (hereafter, victims) to document and report GBV (hereafter referred to as GBVxTech). We critically analysed the extent to which GBVxTech applications align with the scientific knowledge base on gathering accounts of crimes from victims and witnesses.

Methods

We identified 41 reporting and evidence building applications from around the world but found many (n = 19) were no longer accessible. A total of 13 applications met the study criteria and were available for download. We evaluated each application on how well its design and features align with established minimum best practice standards for gathering complete and accurate accounts from witnesses and victims, such as the pre-interview instructions (e.g., setting ground rules), questioning approach (e.g., using open-ended questions), and the adequacy of security features (e.g., password protection).

Results and Discussion

We found most applications employ open questions, encourage victims to report information in an independent voice, and seek to elicit information pertinent to a criminal investigation. None of the applications use leading questions. However, most applications do not establish ground rules, and many use forced-choice questions, do not time stamp the information gathered, or document when users change their answers. Many applications have limited security features, potentially compromising users' safety. Further, some applications do not provide information about how to use the app, an informed consent procedure, or data usage information. We discuss the findings and offer recommendations for future GBVxTech development.

Motivational Interview Techniques and the Effectiveness of Intervention Programs With Perpetrators of Intimate Partner Violence: A Systematic Review

Intimate Partner Violence (IPV) is widely recognized as a severe public health issue. Perpetrators' Intervention Programs (PIPs) have been essential to prevent recidivism, and the incorporation of Motivational Interview Techniques (MIT) has shown to be an added value in this area. Objective: The present systematic review aims to analyze the incorporation of MIT (i.e., pre-treatment, isolated treatment, and conjoined with PIPs) in interventions with IPV perpetrators and its potential impact on their behavior and attitudes regarding motivation for change and treatment compliance. Method: The following research equation was used: "Intimate Partner Violence" AND ("Perpetrator" OR "Batterer" OR "Offender") AND ("Motivation" OR "Motivational Interview") AND ("Intervention" OR "Intervention Program" OR "Batterer Intervention Program") AND ("Effectiveness OR "Program Effectiveness"); in four separate databases: PubMed, PsycINFO, Science Direct, and EBSCO. Studies in English, Portuguese, and Spanish were included, and 15 were identified according to the defined inclusion criteria. Results: Studies demonstrated that MIT increases attendance rates, treatment adherence, motivation for change, and behavioral and attitudinal outcomes. More specifically, MIT showed greater effectiveness among participants with low readiness to change and in the early stages of change. Conclusion: This systematic review corroborates the importance of incorporating MIT in PIPs to improve intervention efficacy.

The interrogator-suspect dynamic in custodial interrogations for high-stakes crimes in Sweden: An application of the interrogation taxonomy framework

This archival study was the first in Sweden, and the first outside of the US and the UK, to apply the (Kelly et al., Psychology, Public Policy, and Law, 9, 165-178, 2013) taxonomy of interrogation methods framework to repeated police interrogations of adult suspects in high-stakes crimes. Audio/video recordings (N = 19) were collected from the Swedish Police Authority of repeated interrogations of three suspects in three criminal cases. The interaction between interrogators and suspects were scored according to the taxonomy framework (Kelly et al., Psychology, Public Policy, and Law, 9, 165-178, 2013; Kelly et al., Law and Human Behavior, 40, 295-309, 2016). First, there was an association between the use of different domains. Rapport and relationship building was moderately and negatively associated with confrontation/competition and presentation of evidence. Moreover, confrontation/competition was moderately and positively related to emotion provocation and presentation of evidence. Second, changes were observed during the interrogations. Presentation of evidence was lower in the beginning than in the middle block. Suspect cooperation was higher in the beginning than both the middle and end blocks. Third, an ordered logistic regression showed that rapport and relationship building were associated with increased suspect cooperation, and confrontation/competition and presentation of evidence were associated with decreased cooperation. The study's results are mostly in line with other taxonomy studies on high-stakes crimes from the US and the UK. The findings are discussed in light of theoretical frameworks, empirical findings, and current police practice. We also highlight the need for further research.

The impact of rapport on intelligence yield: police source handler telephone interactions with covert human intelligence sources

Covert Human Intelligence Sources (CHIS) provide unique access to criminals and organised crime groups, and their collection of intelligence is vital to understanding England and Wales' threat picture. Rapport is essential to the establishment and maintenance of effective professional relationships between source handlers and their CHIS. Thus, rapport-based interviewing is a fundamental factor to maximising intelligence yield. The present research gained unprecedented access to 105 real-life audio recorded telephone interactions between England and Wales police source handlers and CHIS. This research quantified both the rapport component behaviours (e.g., attention, positivity, and coordination) displayed by the source handler and the intelligence yielded from the CHIS, in order to investigate the frequencies of these rapport components and their relationship to intelligence yield. Overall rapport, attention and coordination significantly correlated with intelligence yield, while positivity did not. Attention was the most frequently used component of rapport, followed by positivity, and then coordination.

Eliciting human intelligence: police source handlers' perceptions and experiences of rapport during covert human intelligence sources (CHIS) interactions

Rapport is an integral part of interviewing, viewed as fundamental to the success of intelligence elicitation. One collection capability is human intelligence (HUMINT), the discipline charged with eliciting intelligence through interactions with human sources, such as covert human intelligence sources (CHIS). To date, research has yet to explore the perceptions and experiences of intelligence operatives responsible for gathering HUMINT within England and Wales. The present study consisted of structured interviews with police source handlers (N = 24). Rapport was perceived as essential, especially for maximising the opportunity for intelligence elicitation. Participants provided a range of rapport strategies while highlighting the importance of establishing, and maintaining, rapport. The majority of participants believed rapport could be trained to some degree. Thus, rapport was not viewed exclusively as a natural skill. However, participants commonly perceived some natural attributes are required to build rapport that can be refined and developed through training and experience.

Psychological Perspectives on Interrogation

Proponents of “enhanced interrogation techniques” in the United States have claimed that such methods are necessary for obtaining information from uncooperative terrorism subjects. In the present article, we offer an informed, academic perspective on such claims. Psychological theory and research shows that harsh interrogation methods are ineffective. First, they are likely to increase resistance by the subject rather than facilitate cooperation. Second, the threatening and adversarial nature of harsh interrogation is often inimical to the goal of facilitating the retrieval of information from memory and therefore reduces the likelihood that a subject will provide reports that are extensive, detailed, and accurate. Third, harsh interrogation methods make lie detection difficult. Analyzing speech content and eliciting verifiable details are the most reliable cues to assessing credibility; however, to elicit such cues subjects must be encouraged to provide extensive narratives, something that does not occur in harsh interrogations. Evidence is accumulating for the effectiveness of rapport-based information-gathering approaches as an alternative to harsh interrogations. Such approaches promote cooperation, enhance recall of relevant and reliable information, and facilitate assessments of credibility. Given the available evidence that torture is ineffective, why might some laypersons, policymakers, and interrogation personnel support the use of torture? We conclude our review by offering a psychological perspective on this important question.