|
1
|
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs. Inf Process Manag 2023. [DOI: 10.1016/j.ipm.2022.103257] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/27/2022]
|
|
2
|
Sirén‐Heikel S, Kjellman M, Lindén C. At the crossroads of logics: Automating newswork with artificial intelligence
—
(Re)defining journalistic logics from the perspective of technologists. J Assoc Inf Sci Technol 2022. [DOI: 10.1002/asi.24656] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/12/2022]
Affiliation(s)
- Stefanie Sirén‐Heikel
- Media and Communication Studies, Faculty of Social Sciences University of Helsinki Helsinki Finland
| | - Martin Kjellman
- Media and Communication Studies, Faculty of Social Sciences University of Helsinki Helsinki Finland
| | - Carl‐Gustav Lindén
- Department of Information Science and Media Studies University of Bergen Bergen Norway
| |
Collapse
|
|
3
|
Adopting AI in the Context of Knowledge Work: Empirical Insights from German Organizations. INFORMATION 2022. [DOI: 10.3390/info13040199] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022] Open
Abstract
Artificial Intelligence (AI) is increasingly adopted by organizations. In general, scholars agree that the adoption of AI will be associated with substantial changes in the workplace. Empirical evidence on the phenomenon remains scarce, however. In this article, we explore the adoption of AI in the context of knowledge work. Drawing on case study research in eight German organizations that have either implemented AI or are in the process of developing AI systems, we identify three pervasive changes that knowledge workers perceive: a shift from manual labor and repetitive tasks to tasks that involve reasoning and empathy, an emergence of new tasks and roles, and an emergence of new skill requirements. In addition, we identify three factors that are conducive to the development of AI systems in the context of knowledge work: leadership support, participative change management, and effective integration of domain knowledge. Theoretical and managerial implications are discussed.
Collapse
|
|
4
|
Slota SC, Fleischmann KR, Greenberg S, Verma N, Cummings B, Li L, Shenefiel C. Locating the work of artificial intelligence ethics. J Assoc Inf Sci Technol 2022. [DOI: 10.1002/asi.24638] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/07/2022]
Affiliation(s)
- Stephen C. Slota
- School of Information University of Texas at Austin Austin Texas USA
| | | | - Sherri Greenberg
- LBJ School of Public Affairs University of Texas at Austin Austin Texas USA
| | - Nitin Verma
- School of Information University of Texas at Austin Austin Texas USA
| | - Brenna Cummings
- LBJ School of Public Affairs University of Texas at Austin Austin Texas USA
| | - Lan Li
- School of Information University of Texas at Austin Austin Texas USA
| | | |
Collapse
|
|
5
|
Wei Y, Lu W, Cheng Q, Jiang T, Liu S. How humans obtain information from AI: Categorizing user messages in human-AI collaborative conversations. Inf Process Manag 2022. [DOI: 10.1016/j.ipm.2021.102838] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/18/2022]
|
|
6
|
You S, Robert LP. Subgroup formation in h
uman
–
robot
teams: A m
ulti‐study
mixed‐method approach with implications for theory and practice. J Assoc Inf Sci Technol 2022. [DOI: 10.1002/asi.24626] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/05/2023]
Affiliation(s)
- Sangseok You
- School of Business Sungkyunkwan University Seoul South Korea
| | - Lionel P. Robert
- School of Information Robotics Institute at University of Michigan Ann Arbor Michigan USA
| |
Collapse
|
|
7
|
Wang X, Lin X, Shao B. Artificial intelligence changes the way we work: A close look at innovating with chatbots. J Assoc Inf Sci Technol 2022. [DOI: 10.1002/asi.24621] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/22/2022]
Affiliation(s)
- Xuequn Wang
- School of Business and Law Edith Cowan University Joondalup Western Australia Australia
| | - Xiaolin Lin
- Department of Computer Information and Decision Management, Paul and Virginia Engler College of Business West Texas A&M University Canyon Texas USA
| | - Bin Shao
- Department of Computer Information and Decision Management, Paul and Virginia Engler College of Business West Texas A&M University Canyon Texas USA
| |
Collapse
|
|
8
|
Jaiswal A, Arun CJ, Varma A. Rebooting employees: upskilling for artificial intelligence in multinational corporations. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 2021. [DOI: 10.1080/09585192.2021.1891114] [Citation(s) in RCA: 9] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/09/2023]
Affiliation(s)
| | - C. Joe Arun
- Loyola Institute of Business Administration, Chennai, India
| | - Arup Varma
- Quinlan School of Business, Loyola University Chicago, Chicago, IL, USA
| |
Collapse
|