Fagerlind H, Kettis A, Bergström I, Glimelius B, Ring L. Different perspectives on communication quality and emotional functioning during routine oncology consultations.
PATIENT EDUCATION AND COUNSELING 2012;
88:16-22. [PMID:
22261005 DOI:
10.1016/j.pec.2011.12.002]
[Citation(s) in RCA: 17] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 07/16/2011] [Revised: 12/08/2011] [Accepted: 12/10/2011] [Indexed: 05/31/2023]
Abstract
OBJECTIVE
To determine quality of communication in routine oncology consultations from patient, physician, and observer perspectives, and to determine agreement of emotional function content in consultations from these three perspectives.
METHODS
In total, 69 consultations were included. Perceived quality of communication and whether or not emotional functioning had been discussed was evaluated with patient- and physician-reported questionnaires. Observer perspective was evaluated by content analysis of audio records of the consultations. Agreement between perspectives was analyzed and means compared using linear mixed models.
RESULTS
The patients' ratings of communication quality differed significantly from those of both the physician and observer. Observer and physician scores did not differ significantly. Physicians rated emotional functioning as discussed more often than was reported from patient and observer perspectives.
CONCLUSION
The patients' view of the quality of communication differed from that of the physician and observer. Whether emotional functioning was discussed or not was also perceived differently by patients, physicians, and observer.
PRACTICE IMPLICATIONS
The underpinnings and implications of these results need to be further explored regarding how to move toward a higher degree of shared understanding, where different perspectives are more in alignment, and how to develop more valid methods for evaluating communication.
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