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For: Martin D, O’neill J, Randall D, Rouncefield M. How Can I Help You? Call Centres, Classification Work and Coordination. Comput Support Coop Work 2007. [DOI: 10.1007/s10606-007-9045-4] [Citation(s) in RCA: 19] [Impact Index Per Article: 1.1] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
Number Cited by Other Article(s)
1
Boulus-Rødje N. In Search for the Perfect Pathway: Supporting Knowledge Work of Welfare Workers. Comput Support Coop Work 2018. [DOI: 10.1007/s10606-018-9318-0] [Citation(s) in RCA: 15] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
2
Farshchian BA, Vilarinho T, Mikalsen M. From Episodes to Continuity of Care: a Study of a Call Center for Supporting Independent Living. Comput Support Coop Work 2017. [DOI: 10.1007/s10606-017-9262-4] [Citation(s) in RCA: 9] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
3
Information and Expertise Sharing in Inter-Organizational Crisis Management. Comput Support Coop Work 2014. [DOI: 10.1007/s10606-014-9205-2] [Citation(s) in RCA: 36] [Impact Index Per Article: 3.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
4
Schmidt K, Bannon L. Constructing CSCW: The First Quarter Century. Comput Support Coop Work 2013. [DOI: 10.1007/s10606-013-9193-7] [Citation(s) in RCA: 36] [Impact Index Per Article: 3.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
5
Reflections on 25 Years of Ethnography in CSCW. Comput Support Coop Work 2013. [DOI: 10.1007/s10606-012-9183-1] [Citation(s) in RCA: 57] [Impact Index Per Article: 5.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
6
Layers in Sorting Practices: Sorting out Patients with Potential Cancer. Comput Support Coop Work 2011. [DOI: 10.1007/s10606-011-9133-3] [Citation(s) in RCA: 32] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
7
Dovigo F, Redaelli I. Knowledge Management in Locating the Patient in an Emergency Medical Service in Italy. Comput Support Coop Work 2010. [DOI: 10.1007/s10606-010-9118-7] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/24/2022]
8
Paoletti I. Communication and Diagnostic Work in Medical Emergency Calls in Italy. Comput Support Coop Work 2009. [DOI: 10.1007/s10606-009-9091-1] [Citation(s) in RCA: 17] [Impact Index Per Article: 1.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
9
“You Are Well Clear of Friendlies”: Diagnostic Error and Cooperative Work in an Iraq War Friendly Fire Incident. Comput Support Coop Work 2009. [DOI: 10.1007/s10606-008-9089-0] [Citation(s) in RCA: 12] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
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