Can I Feel Your Pain? The Biological and Socio-Cognitive Factors Shaping People’s Empathy with Social Robots

The Use of Robots in the Workplace: Conclusions from a Health Promoting Intervention Using Social Robots

Workplace wellness programs constitute a preventive measure to help avoid healthcare costs for companies, with additional benefits for employee productivity and other organizational outcomes. Interventions using social robots may have some advantages over other conventional telemedicine applications, since they can deliver personalized feedback and counseling. This investigation focused on a health-promoting intervention within work environments, and compared the efficacy of the intervention on two distinct groups, one guided by a human agent and the other by a robot agent. Participants (n = 56) were recruited from two Portuguese organizations and led through eight sessions by the social agent, the goal being to encourage health behavior change and adoption of a healthier lifestyle. The results indicate that the group led by the robot agent revealed better post-intervention scores than the group led by the human agent, specifically with regard to productivity despite presenteeism and regard of their level of mental well-being. No effects were found concerning the work engagement level of participants in either group. By demonstrating the potential of using social robots to establish therapeutic and worth relationships with employees in their workplaces, this study provides interesting new findings that contribute to the literature on health behavior change and human-robot interaction.

Applying Service-Dominant Logic and Conversation Management Principles to Social Robotics for Autism Spectrum Disorder

Anthropomorphism in social robots amplifies the big five human personality traits (extraversion, conscientiousness, neuroticism, openness to experience, and agreeableness), consequently aiding with the social motivation needs of consumers (especially, individuals with Autism Spectrum Disorder or ASD). According to the social motivation theory of autism, consumers with ASD show deficits in orienting toward social stimuli, engaging with humans, and maintaining social relations. Robotic anthropomorphism has been found to be positively related to the big five human personality types and robot likeability in human-robot interaction (HRI) situations. This research focuses on the conversational approach of social robotics using service dominant approach. Conversational-based perspectives have been studied extensively in organizational and management literature, however, these perspectives have not been utilized in the context of social robots, HRI, and autism.

User Experience in Social Robots

Social robots are increasingly penetrating our daily lives. They are used in various domains, such as healthcare, education, business, industry, and culture. However, introducing this technology for use in conventional environments is not trivial. For users to accept social robots, a positive user experience is vital, and it should be considered as a critical part of the robots' development process. This may potentially lead to excessive use of social robots and strengthen their diffusion in society. The goal of this study is to summarize the extant literature that is focused on user experience in social robots, and to identify the challenges and benefits of UX evaluation in social robots. To achieve this goal, the authors carried out a systematic literature review that relies on PRISMA guidelines. Our findings revealed that the most common methods to evaluate UX in social robots are questionnaires and interviews. UX evaluations were found out to be beneficial in providing early feedback and consequently in handling errors at an early stage. However, despite the importance of UX in social robots, robot developers often neglect to set UX goals due to lack of knowledge or lack of time. This study emphasizes the need for robot developers to acquire the required theoretical and practical knowledge on how to perform a successful UX evaluation.

What Does It Mean to Empathise with a Robot?

Given that empathy allows people to form and maintain satisfying social relationships with other subjects, it is no surprise that this is one of the most studied phenomena in the area of human–robot interaction (HRI). But the fact that the term ‘empathy’ has strong social connotations raises a question: can it be applied to robots? Can we actually use social terms and explanations in relation to these inanimate machines? In this article, I analyse the range of uses of the term empathy in the field of HRI studies and social robotics, and consider the substantial, functional and relational positions on this issue. I focus on the relational (cooperational) perspective presented by Luisa Damiano and Paul Dumouchel, who interpret emotions (together with empathy) as being the result of affective coordination. I also reflect on the criteria that should be used to determine when, in such relations, we are dealing with actual empathy.