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Shie AJ, Wu WF, Yang M, Wan X, Li H. Design and process optimization of combined medical and elderly care services: An integrated service blueprint-TRIZ model. Front Public Health 2022; 10:965443. [PMID: 36311585 PMCID: PMC9606744 DOI: 10.3389/fpubh.2022.965443] [Citation(s) in RCA: 5] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/09/2022] [Accepted: 09/21/2022] [Indexed: 01/24/2023] Open
Abstract
China's increasingly aging population is resulting in an imbalance between supply and demand for elderly care resources. The theory of "combined medical and elderly care" (CMEC) has introduced a new perspective in the conception of China's elderly care problems. This study employed the service blueprint, fuzzy failure mode and effects analysis (Fuzzy-FMEA), and the theory of inventive problem solving (TIPS or the Russian acronym TRIZ) for the process optimization of CMEC services in three phases. In the first phase (service process analysis), potential service failure points in the service process were analyzed using the service blueprint technique. In the second phase (service failure diagnosis), Fuzzy-FMEA was applied to diagnose the service failure modes and explore the possible causes and effects. The service failure modes were then prioritized based on fuzzy numbers and the cumulative fuzzy risk priority number (Fuzzy-RPN). Finally, in the third phase (generation of service optimization solutions), the TRIZ parameters, inventive principles, and contradiction matrix were first employed to select TRIZ inventive principles. The selected TRIZ inventive principles were then used to inspire inventive solutions for new service processes. Finally, a case study was conducted on the service processes of elderly care institutions to demonstrate the applicability of the optimization solutions.
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Affiliation(s)
- An-Jin Shie
- College of Business Administration, Huaqiao University, Quanzhou, China,School of Economics and Management, Huaiyin Normal University, Huai'an, China,International College, Krirk University, Bangkok, Thailand
| | - Wei-Feng Wu
- School of Economics and Management, Huaiyin Normal University, Huai'an, China,School of Management Engineering and E-Commerce, Zhejiang Gongshang University, Hangzhou, China
| | - Ming Yang
- International College, Krirk University, Bangkok, Thailand,*Correspondence: Ming Yang
| | - Xiaoji Wan
- College of Business Administration, Huaqiao University, Quanzhou, China
| | - Hailin Li
- College of Business Administration, Huaqiao University, Quanzhou, China
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Cognitively Inspired Multi-attribute Decision-making Methods Under Uncertainty: a State-of-the-art Survey. Cognit Comput 2022. [DOI: 10.1007/s12559-021-09916-8] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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Farhadinia B, Chiclana F. A decision‐making methodology based on the weighted correlation coefficient in weighted extended hesitant fuzzy environments. INT J INTELL SYST 2021. [DOI: 10.1002/int.22341] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/06/2022]
Affiliation(s)
- B. Farhadinia
- Department of Mathematics Quchan University of Technology Quchan Iran
| | - F. Chiclana
- Institute of Artificial Intelligence (IAI) Faculty of Computing, Engineering and Media, De Montfort University Leicester UK
- Andalusian Research Institute on Data Science and Computational Intelligence (DaSCI) University of Granada Granada Spain
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Deng X, Wang J, Wei G. Multiple Attribute Decision Making Based on Power Muirhead Mean Operators Under 2-Tuple Linguistic Pythagorean Fuzzy Environment. Cognit Comput 2020. [DOI: 10.1007/s12559-020-09756-y] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
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Shao S, Zhang X. Generalized Shapley probability neutrosophic hesitant fuzzy Choquet aggregation operators and their applications. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS 2020. [DOI: 10.3233/jifs-190493] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Affiliation(s)
- Songtao Shao
- College of Information Engineering, Shanghai Maritime University, Shanghai, China
| | - Xiaohong Zhang
- Department of Mathematics, School of Arts and Sciences, Shaanxi University of Science & Technology, Xi’an, China
- College of Arts and Sciences, Shanghai Maritime University, Shanghai, China
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Farhadinia B. A Cognitively Inspired Knowledge-Based Decision-Making Methodology Employing Intuitionistic Fuzzy Sets. Cognit Comput 2019. [DOI: 10.1007/s12559-019-09702-7] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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Overview of Hesitant Linguistic Preference Relations for Representing Cognitive Complex Information: Where We Stand and What Is Next. Cognit Comput 2019. [DOI: 10.1007/s12559-019-09681-9] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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Ling CR. Methods for evaluating the government administrative power under the whole area tourism with hesitant fuzzy linguistic information. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS 2019. [DOI: 10.3233/jifs-179264] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
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Triangular Fuzzy Neutrosophic Preference Relations and Their Application in Enterprise Resource Planning Software Selection. Cognit Comput 2019. [DOI: 10.1007/s12559-019-09640-4] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
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Farhadinia B, Xu Z. A novel distance-based multiple attribute decision-making with hesitant fuzzy sets. Soft comput 2019. [DOI: 10.1007/s00500-019-04250-6] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
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Zhang L, He Y. Extensions of Intuitionistic Fuzzy Geometric Interaction Operators and Their Application to Cognitive Microcredit Origination. Cognit Comput 2019. [DOI: 10.1007/s12559-019-09659-7] [Citation(s) in RCA: 11] [Impact Index Per Article: 2.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
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12
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Group Decision-Making with Linguistic Cognition from a Reliability Perspective. Cognit Comput 2019. [DOI: 10.1007/s12559-019-9622-0] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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13
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Si G, Liao H, Yu D, Llopis-Albert C. Interval-valued 2-tuple hesitant fuzzy linguistic term set and its application in multiple attribute decision making. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS 2018. [DOI: 10.3233/jifs-171967] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Affiliation(s)
- Guangsen Si
- Business School, Sichuan University, Chengdu, China
| | - Huchang Liao
- Business School, Sichuan University, Chengdu, China
| | - Dejian Yu
- School of Information, Zhejiang University of Finance and Economics, Hangzhou, Zhejiang, China
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On Intuitionistic Fuzzy Copula Aggregation Operators in Multiple- Attribute Decision Making. Cognit Comput 2018. [DOI: 10.1007/s12559-018-9545-1] [Citation(s) in RCA: 31] [Impact Index Per Article: 5.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Li X, Chen X. D-Intuitionistic Hesitant Fuzzy Sets and their Application in Multiple Attribute Decision Making. Cognit Comput 2018. [DOI: 10.1007/s12559-018-9544-2] [Citation(s) in RCA: 48] [Impact Index Per Article: 8.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/28/2022]
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Ye J. Multiple Attribute Decision-Making Methods Based on the Expected Value and the Similarity Measure of Hesitant Neutrosophic Linguistic Numbers. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9535-8] [Citation(s) in RCA: 27] [Impact Index Per Article: 3.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/08/2023]
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Liu P, Zhang X. A Novel Picture Fuzzy Linguistic Aggregation Operator and Its Application to Group Decision-making. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9523-z] [Citation(s) in RCA: 38] [Impact Index Per Article: 5.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Singh PK. Similar Vague Concepts Selection Using Their Euclidean Distance at Different Granulation. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9527-8] [Citation(s) in RCA: 16] [Impact Index Per Article: 2.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Wang JQ, Cao YX, Zhang HY. Multi-Criteria Decision-Making Method Based on Distance Measure and Choquet Integral for Linguistic Z-Numbers. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9493-1] [Citation(s) in RCA: 112] [Impact Index Per Article: 16.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
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A Multiple Criteria Decision Making Model with Entropy Weight in an Interval-Transformed Hesitant Fuzzy Environment. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9480-6] [Citation(s) in RCA: 22] [Impact Index Per Article: 3.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
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22
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Interval-Valued Intuitionistic Fuzzy Power Bonferroni Aggregation Operators and Their Application to Group Decision Making. Cognit Comput 2017. [DOI: 10.1007/s12559-017-9453-9] [Citation(s) in RCA: 69] [Impact Index Per Article: 9.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
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Multi-criteria Group Decision-Making Based on Interval Neutrosophic Uncertain Linguistic Variables and Choquet Integral. Cognit Comput 2016. [DOI: 10.1007/s12559-016-9428-2] [Citation(s) in RCA: 60] [Impact Index Per Article: 7.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
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An Extended Outranking Approach to Rough Stochastic Multi-criteria Decision-Making Problems. Cognit Comput 2016. [DOI: 10.1007/s12559-016-9417-5] [Citation(s) in RCA: 25] [Impact Index Per Article: 3.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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A Likelihood-Based Qualitative Flexible Approach with Hesitant Fuzzy Linguistic Information. Cognit Comput 2016. [DOI: 10.1007/s12559-016-9400-1] [Citation(s) in RCA: 47] [Impact Index Per Article: 5.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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