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Weinert C, Maier C, Laumer S, Weitzel T. Repeated IT Interruption: Habituation and Sensitization of User Responses. J MANAGE INFORM SYST 2022. [DOI: 10.1080/07421222.2021.2023411] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Christoph Weinert
- Information Systems and Services, University of Bamberg, Bamberg, Germany
| | - Christian Maier
- Information Systems and Services, University of Bamberg, Bamberg, Germany
| | - Sven Laumer
- Digitalization in Business and Society, Friedrich-Alexander-Universität Erlangen-Nürnberg, Nürnberg, Germany
| | - Tim Weitzel
- Information Systems and Services, University of Bamberg, Bamberg, Germany
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Negative effects of enterprise social networks (ESNs) and technostress: empirical evidence from R&D centres operating in India. ASLIB J INFORM MANAG 2022. [DOI: 10.1108/ajim-08-2021-0228] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeNowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.Design/methodology/approachThe authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).FindingsThe findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.Research limitations/implicationsThis research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.Practical implicationsThe empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.Originality/valueThis study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.
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Weinert C, Maier C, Laumer S, Weitzel T. IS Reappraisal and Technology Adaptation Behaviors. DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS 2020. [DOI: 10.1145/3433148.3433151] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
Abstract
Employees have to adapt to newly implemented information systems (IS) because they are often perceived as radical changes or disruptions. To understand such adaptation behavior, IS research suggests that employees first appraise the new IS and second perform technology adaptive behaviors. However, while the psychology literature indicates that adaptation is a continuous process unfolding over time, previous IS literature treats adaptation towards IS implementation as a rather singular, noniterative process. As firms continue to implement IS, an understanding of reappraisal and the influence of technology adaptation behavior is vital to ensure successful implementations. Therefore, the present paper investigates reappraisal and the influences of four different technology adaptation behaviors. We conducted a longitudinal study and used hierarchical linear modeling (HLM) to validate our research model. The findings reveal that employees reappraise the newly implemented IS over time regarding perceived opportunity, threat, and controllability and demonstrate that technology adaption behaviors influence such reappraisal. One specific finding is that employees might get into positive or negative reappraisal loops. We thereby contribute to research by extending the adaptation behavior literature and add a new piece of the puzzle to understand how employees adapt towards newly implemented IS over time.
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Affiliation(s)
| | | | - Sven Laumer
- Friedrich-Alexander Universität Erlangen-Nürnberg, Nürnberg, Germany
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Maier C. Overcoming pathological IT use: How and why IT addicts terminate their use of games and social media. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2020. [DOI: 10.1016/j.ijinfomgt.2019.102053] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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Jaakonmäki R, Simons A, Müller O, vom Brocke J. ECM implementations in practice: objectives, processes, and technologies. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT 2018. [DOI: 10.1108/jeim-11-2016-0187] [Citation(s) in RCA: 8] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Enterprise content management (ECM) is an important topic in information management, but researchers have long had difficulty developing a consistent definition. The purpose of this paper is to analyze ECM case reports from practice to identify ECM’s objectives, processes and technologies and to provide a foundation on which ECM can be conceptualized and defined.
Design/methodology/approach
This paper assembles more than 1,200 case reports on industrial ECM implementations in order to characterize the ECM concept from a practitioner’s viewpoint. The paper provides a descriptive overview and historical examination of ECM implementations over time and across countries and industries, grounded in a structured content analysis.
Findings
Even though the case reports share some commonalities, their ECM projects differ considerably in terms of their objectives, processes and technologies, and vary widely across countries and industries. In addition, ECM implementations are much broader today than they once were, so the scope and boundaries of the ECM concept are increasingly blurred in practice.
Originality/value
While several researchers have characterized the ECM concept based on literature reviews, only a few have approached the definition problem from a practical viewpoint. This paper provides a foundation from which to evaluate how well researchers’ conceptualizations of ECM match current business practice.
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Information quality, user satisfaction, and the manifestation of workarounds: a qualitative and quantitative study of enterprise content management system users. EUR J INFORM SYST 2017. [DOI: 10.1057/s41303-016-0029-7] [Citation(s) in RCA: 56] [Impact Index Per Article: 8.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
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A system architecture based on open source enterprise content management systems for supporting educational institutions. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2016. [DOI: 10.1016/j.ijinfomgt.2015.11.003] [Citation(s) in RCA: 19] [Impact Index Per Article: 2.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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