A descriptive model of success for computer-based information systems

Role of Environmental Sustainability, Psychological and Managerial Supports for Determining Bankers' Green Banking Usage Behavior: An Integrated Framework

Purpose

Green banking, an ethical banking concept, concentrates on environmental protection and encourages social and environmental sustainability, perceived cognitive efforts, and subjective norms ensuring ecologically responsive banking services. Consequently, although there have been considerable green banking attempts in Bangladesh, it is yet unknown how environmental sustainability, perceived cognitive effort, and subjective norms affect usage behavior. The present research aims to uncover this gap, extending the Theory of Reasoned Action (TRA) to examine the determinants of the bankers' green banking usage behavior during COVID-19.

Methods

Data were collected from 366 bankers in Bangladesh using a purposive sampling technique and analyzed with structural equation modeling (SEM) using SMART PLS 3 software.

Findings

The study found management support (0.291, t-statistics = 1.978, p 0.000), environmental sustainability (β = 0.278, t-statistics = 2.752, p < 0.001), perceived cognitive efforts (β = 0.401, t-statistics = 3.549, p < 0.000), and subjective norms (β = 0.309, t-statistics = 4.352, p < 0.000) influence bankers' attitudes. Whereas environmental sustainability (β = 0.503, t-statistics = 3.726, p < 0.001), perceived cognitive efforts (β = 0.103, t-statistics = 2.020, p < 0.002), subjective norms (β = 0.281, t-statistics = 4.607, p < 0.000), and attitudes (= 0.602, t-statistics = 5.523, p 0.015) influence bankers' green banking usage behavior. Finally, the mediating role of management supports, environmental sustainability, cognitive efforts and subjective norms on green banking usage behavior through attitudes was significant.

Contribution/Conclusion

The study contributed to existing literature validating the proposed holistic framework applying TRA and three contemporary dimensions explaining bankers' behavior toward green banking practice. Finally, the implementers should focus on green banking practices as green banking is one of the key strategies to protect the environment, assure social justice, and create economic success.

Boundary Spanning Role of the IS Development Team in Consultant-Partnered Projects

This research examines the effect an Information Systems (IS) development team has on end-users’ perceptions of system quality and system benefits by transferring relevant knowledge through inter- and intra-firm boundaries. The research context is the prevalent partnership in which an external consultant with relevant expertise leads a client team to undertake an IS project. A high-level research model that depicts dynamics among team competence (for knowledge transfer), consultant partnership (with the project team), knowledge transfer (through inter- and intra-firm boundaries), and project success is proposed grounded on the theory of boundary spanning. Key indicators of team competence and consultant partnership are derived from existing studies. With expected multiplicity in the conceptual dimensions of team competence and consultant partnership, they are designated as second-order constructs with first-order manifest variables. User perceptions of the post-implementation quality and benefits of an information system serve as project success variables. Relevant hypotheses propose dynamics among the studied constructs. Survey data are gathered from both system developers and end-users, and the integrity of the research model and corresponding hypotheses are empirically tested with structural equation modeling. Data analysis confirmed the importance of knowledge transfer for the post-implementation success of an IS project.

I/S attitudes: toward theoretical and definitional clarity

There has long been a recognized need to measure the "success" or efficacy of information systems and the implementation process. Various constructs related to success have been suggested such as user attitudes, use, performance, and value. The attitude construct has received a great deal of attention for both theoretical and operational reasons. This paper focuses on the need for a convincing theoretical model linking systems or policies and user attitudes on the one hand, and user attitude and performance or value on the other. Using job satisfaction research as a reference discipline for understanding the relationship between attitudes and performance, a model of I/S attitudes, beliefs, and performance is developed. This model suggests that performance is affected by the correspondence or "fit" between the task requirements and the functionality of the I/S environment. In addition a distinction between beliefs and attitudes is recommended. While satisfaction might be best determined by measuring attitudes, the correspondence between task and functionality is best determined by measuring beliefs. The implications of this model for future research are discussed.