Mainframe and microcomputer-based business graphics: What satisfies users?

The Effect of Education on Information Systems Success

Research into the relationship between education and information systems (IS) success (use, satisfaction, and impact) has produced mixed results. Such results seem counterintuitive, given the many benefits that education brings to the workplace. However, workplace research from Human Resources (HR) has similarly found that education has little direct effect on job performance. Instead, education has indirect effects on job performance through job expertise, which is what drives behavior and job performance. The present research integrated the Delone & McLean IS Success Model with the Job Performance Model, and found similar results: in a survey of 465 professionals working in business analytics (BA), user education level had no direct effect on IS success (BA tool use, satisfaction, and impact). Instead, education level had a positive effect on expertise with the BA tool, which in turn positively affected BA tool use. These results build upon those from HR, and suggest that education has an indirect effect on IS success, rather than a direct effect.

The sustainability of corporate wikis

While existing theoretical frameworks describe collective technology adoption patterns, they provide little insight regarding the expected patterns of wiki activity within projects. Another impediment to the study of wiki sustainability is the absence of time-series analysis methods that are suitable for the unique patterns of wiki activity logs. The primary goals of this study are to: (i) develop a novel method for analyzing wiki edit activity logs, (ii) reveal the temporal patterns of corporate wiki edit activity, and (iii) study the factors impacting wikis' sustainability. A validation of our proposed method demonstrates that it is superior to the baseline algorithm in the face of noisy data. Our empirical study combines wiki system edit activity logs with a survey of users' perceptions, and explores 33277 distinct wiki applications within one global organization over the first 5 years of wiki operation. Our results reveal six different prototypical wiki activity patterns, and show that most corporate wikis become inactive after a relatively short period. Findings from the user survey show that users of sustainable wikis are more satisfied with the wiki system and its contents, and feel that the wiki provides them with a sense of community and productivity enhancements.