Making the most of information technology & systems usage: A literature review, framework and future research agenda

A Protection-Motivation Perspective to Explain Intention to Use and Continue to Use Mobile Warning Systems

Mobile emergency warning apps are essential for effective emergency communication – of course, provided the population intends to use them. Drawing on protection motivation theory, the study validated a psychometric model to explain what motivates individuals to install a warning app for the first time and to keep using it over time. Multi-group covariance-based structural equation modeling was used to model the answers to a survey that measured the drivers of intention to begin using or intention to continue using a warning app. The model shows that, for both non-users and users, trust, social influence, and response efficacy positively and maladaptive rewards negatively affect intention to use and intention to continue use warning apps. However, perceived vulnerability influences only intention to use, whereas response cost and self-efficacy affect continued use intention. Hence, this study enhances the theoretical understanding of technology-enabled protection behaviors and provides practitioners with a list of factors to consider for pushing the adoption and continued use of emergency warning applications.

Perceived benefits and post-adoption usage of education management information system

Purpose

The purpose of this research is to explore and explain education management information system (EMIS) post-adoption in the context of mandatory settings, focusing on perceived benefits and individual and institutional post-adoption usage.

Design/methodology/approach

To fulfill the research objectives, the study proposes a conceptual model grounded in the technology acceptance model (TAM) and the technology-organization-environment (TOE) framework. Data for model validation were obtained via a questionnaire and were collected from 144 teachers in public primary schools in the Republic of North Macedonia. For statistical analysis, PLS-SEM was used.

Findings

Based on the conducted statistical analysis, it is found that in mandatory environments, perceived ease of use, perceived usefulness, compatibility, complexity and governmental support are the factors that have indirect effects on the post-adoption usage, and only the factors, technological knowledge and external information and communication technology (ICT) support, have direct effects on the post-adoption usage. The individual post-adoption usage in mandatory settings depends on whether benefits are perceived in the course of EMIS usage; they become a central factor due to the accumulated knowledge and experience.

Originality/value

The main contribution of this study is to theoretically and empirically discover the most important factors that influence EMIS post-adoption usage. Perceived benefits are considered as external factors to the TOE framework and mediate the effect of TAM-TOE factors on individual post-adoption usage.

Examining an Integrative Cognitive Model of Predicting Health App Use: Longitudinal Observational Study

BACKGROUND

Specifying the determinants of using health apps has been an important research topic for health scholars as health apps have proliferated during the past decade. Socioeconomic status (SES) has been revealed as a significant determinant of using health apps, but the cognitive mechanisms underlying the relationship between SES and health app use are unknown.

OBJECTIVE

This study aims to examine the cognitive mechanisms underlying the relationships between SES and use of health apps, applying the integrative model of behavioral prediction (IM). The model hypothesizes the indirect influences of SES on intentions to use health apps, which in turn predict actual use of health apps. The relationships between SES and intentions to use health apps were assumed to be mediated by proximal variables (attitudes, perceived behavioral control [PBC], injunctive norms, and descriptive norms).

METHODS

We conducted path analyses using data from a two-wave opt-in panel survey of Korean adults who knew about health apps. The number of respondents was 605 at baseline and 440 at follow-up. We compared our model with two alternative theoretical models based on modified IM to further clarify the roles of determinants of health app use.

RESULTS

Attitudes (β=.220, P<.001), PBC (β=.461, P<.001), and injunctive norms (β=.186, P<.001) were positively associated with intentions to use health apps, which, in turn, were positively related to actual use of health apps (β=.106, P=.03). Income was positively associated with intentions to use health apps, and this relationship was mediated by attitudes (B=0.012, 95% CI 0.001-0.023) and PBC (B=0.026, 95% CI 0.004-0.048). Education was positively associated with descriptive norms (β=.078, P=.03), but descriptive norms were not significantly related to intentions to use health apps. We also found that PBC interacted with attitudes (B=0.043, SE 0.022, P=.046) and jointly influenced intentions to use health apps, whereas the results did not support direct influences of education, income, and PBC on health app use.

CONCLUSIONS

We found that PBC over using health apps may be the most important factor in predicting health app use. This suggests the necessity of designing and promoting health apps in a user-friendly way. Our findings also imply that socioeconomic inequalities in using health apps may be reduced by increasing positive attitudes toward, and boosting PBC over, health app use among individuals with low income.

Investigating the Determinants and Barriers of Purchase Intention of Innovative New Products

The purpose of this study was to examine the purchase intention of innovative new product (e.g., Galaxy Fold) by integrating behavioral reasoning theory (BRT) to the theory of reasoned action (TRA) and theory of planned behavior (TPB) to test the relative influence of reasons for and reasons against adoption on purchase attitude and purchase intention of Korean consumers. A quantitative research method via an online survey was conducted to test the proposed hypotheses. The sample of the study was 242 Korean consumers who participated in the online survey. Structural equation modeling was conducted by using AMOS 21.0 to test the proposed relationships. The findings showed that value for changes positively related to the reasons for adoption and negatively related to reasons against adoption. Reasons for adoption (e.g., relative advantage, compatibility, simplicity) have a significant positive effect on the purchase attitude, and reasons against adoption (e.g., price barrier, performance barrier, usage barrier) have a significant negative effect on the purchase attitude. Finally, purchase attitude has a significant positive relationship to the purchase intention of innovative new product. The findings of this study offer significant theoretical and managerial contributions in the context of sustainable innovative new product development.

The role of intrinsic and extrinsic motivations in sharing economy post-adoption

Purpose

The purpose of this paper is to examine use and sharing economy (SE) continuance intention, and the mediation effects of use between individuals' motivations and SE continuance intention. A theoretical model is developed to explain use and SE continuance intention as intrinsic and extrinsic motivated behaviour, as proposed by self-determination theory. Factors are derived from SE context and supported by published research on SE.

Design/methodology/approach

The partial least squares path modelling (PLS-PM) technique is used to test the model in a quantitative study involving 256 users of SE services.

Findings

Findings suggest that use and SE continuance can be explained by concurrent intrinsic and extrinsic motivations. Moreover, high environmental concerns may restrain the use of SE services. Findings show that continuance intention is influenced by current use of SE services. Moreover, the study emphasizes the mediation effect of use between intrinsic and extrinsic motivation and SE continuance intention.

Research limitations/implications

The analysis of use behaviour should be complemented with other measures of use and with data provided by qualitative methods of research. Further research should also consider the effect of different control variables and mediation effects.

Practical implications

Brand managers and companies providing services through digital platforms should address individuals' needs in order to stimulate voluntary engagement in persistent SE practices.

Social implications

This study informs the consumer in general so that the SE can develop its potential alongside an economy based on the ownership of private property.

Originality/value

This study extends findings on continuance intention research by offering internal motivation factors as predictors of post-adoption behaviour and emphasizes the role of use on SE continuance intention.

Technology Acceptance Model and Moodle: A systematic mapping study

Moodle is one of the most widely used learning management systems currently and has traditionally been studied through the Technology Acceptance Model. Existing literature is scattered and does not allow us to clearly conclude what characteristics this technological acceptance has as well as its main progress. The study aimed to provide an overview of the scientific literature on the application of TAM in the study of the acceptance and technological use of Moodle through a Systematic Mapping Study (SMS). Results from 24 selected studies indicate that the topic is of increasing interest and that the literature is characterized by studies that 1) use extended versions of TAM; 2) are based on university students from different programs; 3) take place in Europe or Asia; 4) are published in journals with different impact factors; and 5) have focused on testing mainly the original TAM hypotheses. Although a lot of hypotheses have been studied (271), only 16 have been accepted more times than rejected by 2 or more studies, with Perceived Ease of Use being the most commonly present construct in the hypotheses. Results imply that although TAM remains as a robust model for studying Moodle there are still important gaps to be addressed.

Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.

Factors of Usage Evaluation for a Tax Information System

The Greek taxation information system is now in the second decade of its operation. Although many weaknesses were recorded in the first decade, it has been operating sufficiently well during the last five years. One critical factor for the satisfactory performance for each information system is the acceptance by its users. The purpose of this study is to investigate the parameters affecting the positive or negative intentions in the use of information systems by tax office employees, as well as their contribution to the transactions between the public and private sectors and their effects. This article focuses on three important factors: (1) those that affect the acceptance of e-government systems by employees, (2) those that affect employees' intention to accept the e-government services, and (3) the contribution of information systems to electronic transactions their effects. In particular, research is done to identify the parameters that affect the intentions for using TAXIS platform by tax office employees of four branches in the Region of Eastern Macedonia and Thrace.

Assessment of Investment Attractiveness of Projects on the Basis of Environmental Factors

This article is devoted to the creation of intelligent modelling tools for decision support in the evaluation of intellectual projects submitted for financing, as based on qualitatively defined characteristics. The economic and mathematical models that form the basis of the toolkit are constructed using the mathematical apparatus of fuzzy logic, which allows for the description of poorly structured knowledge of specialists, as well as their application in solving questions about the extent of the impact of the proposed projects on the environment. The authors classify investment projects according to the degree of impact on the environment, the environmental criteria required by the investor for the evaluation of investment projects, and the formal formulation of the problem of evaluation of investment projects when taking into account the environmental factor. The toolkit was created based on the concept of intellectualization, where economic and mathematical models for the evaluation of investment projects are programmatically implemented via the tools and functions available in the MATLAB package.

Firms’ continuance intention on SaaS use – an empirical study

Purpose

Although studies have investigated reasons for software as a service (SaaS) adoption, it is unclear how firm-level SaaS use impacts future SaaS intentions. The purpose of this paper is to propose a theoretical model that integrates the technology-organization-environment framework, institutional theory, diffusion-of-innovation theory and the opportunity-risk framework to analyze the drivers of SaaS use and its continuance intention.

Design/methodology/approach

The authors evaluated the direct, moderating and mediating effects of determinants on SaaS continuance intentions using structural equation modeling and data from 301 firms.

Findings

Results found that top management support and normative pressures influenced SaaS use. Cost saving and security concerns were direct predictors of perceived opportunities and perceived risks, respectively. Perceived opportunities and risks and actual SaaS use influenced SaaS continuance. Interestingly, perceived opportunities were found to be a negative moderator on the relationship between SaaS use and SaaS continuance.

Originality/value

The results reveal insightful and controversial findings for SaaS research.

How habit affects continuous use: evidence from Jordan's national health information system

Implementing a health information system (HIS) to enhance healthcare services and patients' experience has become a growing trend in developing countries. Yet little is known about acquainted users' attitudes on continuing the use of an HIS after adoption. Healthcare professionals (physicians and nurses in particular) are reluctant to use HISs because they perceive them as an interruption of their interaction with patients, thus negatively influencing their efficiency. In this study, we extend the technology acceptance model (TAM) by integrating habit as an exogenous variable that affects HISs' perceived ease of use (PEOU) and perceived usefulness (PU) to investigate experienced healthcare professionals' attitudes in continuing to use an HIS. The setting of this study is a developing country (Jordan) that implemented a nationwide HIS named Hakeem. The findings show that in the context of healthcare, attitude is the major determinant to continue using HISs. Findings also show that habit significantly increases healthcare professionals' perception of PU and PEOU, which improves their attitudes toward continuing to use HISs. These findings have implications for both research and practice.

Understanding Continuance Usage of Natural Gas: A Theoretical Model and Empirical Evaluation

The adoption of natural gas increased notably last years, and there is some recognition that it improves the quality of life of inhabitants. While initial acceptance is an essential first step, the continued use is relevant to the long-term success of any technology. However, the literature on energy has focused on adoption and has devoted less attention to models that explain continuance usage. Accordingly, this study developed a model to explain continuance usage, grounded in Expectation-Confirmation Model (ECM). Unlike adoption models, confirmation of previous expectations and satisfaction with the experience of use have a relevant role in this phenomenon. Data was gathered through a questionnaire to 435 users of the service in a Latin American metropolis, and structural equations model was used for analysis. The results show that constructs of the ECM (perceived usefulness, disconfirmation, and satisfaction) influences on continuance intention. While the price impacts as expected, it is surprising that environmental consciousness strongly impacts the intention. These results may be useful for public agents to foster more comprehensive policies (beyond traditional: price and access), which include environmental and safety issues to consolidate the use of this energy source. Energy companies should develop strategies to manage consumer expectations and loyalty programs based on a high level of satisfaction.

Inhibitors of Physicians' Use of Mandatory Hospital Information Systems (HIS)

Physicians' use of information systems continues to be a highly relevant area of information systems research. Although numerous studies have investigated the relationship between hospital physicians and hospital information systems (HIS), a comprehensive framework for assessing the factors which inhibit the use of HIS has yet to be developed. To advance these efforts, this exploratory research takes a qualitative approach to investigate HIS use inhibitors based on interviews with 48 informants and observations from over 40 hours of workplace shadowing in two German hospitals. The findings show that focusing solely on the user does not lead to successful system deployment in hospitals. Rather, the road to success needs to take a combined approach focusing on the user, the process and the system. If these three building blocks are well aligned, correspond with the organizational context and are supported by strong leadership, medical personnel are much more satisfied with the HIS, which results in more effective use.