1
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Measuring the effect of political alignment, platforms, and fake news consumption on voter concern for election processes. GOVERNMENT INFORMATION QUARTERLY 2023. [DOI: 10.1016/j.giq.2023.101810] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 03/10/2023]
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2
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The mechanisms that make social media effective in building citizens’ trust on local government. DIGITAL POLICY, REGULATION AND GOVERNANCE 2023. [DOI: 10.1108/dprg-06-2022-0069] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/05/2023]
Abstract
Purpose
Focusing on municipalities, this study aims to examine whether citizens’ engagement with local public administration activities on Facebook can have a positive effect on citizens’ trust.
Design/methodology/approach
Using data from 333 citizens and resorting to structural equation modelling, a conceptual model is tested.
Findings
The results show that communicating directly with citizens through social media can enhance the citizens’ involvement in social issues and their identification with their city council. The effect of citizen engagement on trust propensity is mediated by citizens’ identification with the city council and by citizens’ involvement in social issues.
Practical implications
The study provides a conceptual model that can be used by practitioners to improve practices that enhance citizen engagement and build trust in the local government. City councils should promote activities on social media that encourage identification and citizens’ involvement. Furthermore, the findings suggest that municipalities can increase trust by involving citizens in social issues.
Originality/value
This study contributes to a better understanding of the government social media phenomenon, highlighting and empirically testing the effect of citizen engagement on institutional trust. In doing so, a process to build citizens’ trust in their city council through social media is unpacked. The findings show that communicating directly with citizens through social media can enhance the citizens’ involvement in social issues and their identification with the city council. The important role of identification to build institutional trust is emphasized.
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3
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An L, Shen Y, Tao Y, Li G, Yu C. User profiling and role evaluation of government microbloggers in the context of public emergencies. ONLINE INFORMATION REVIEW 2022. [DOI: 10.1108/oir-10-2021-0509] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/15/2022]
Abstract
PurposeThis study aims to profile the government microbloggers and evaluate their roles. The results can help improve the governments' response capability to public emergencies.Design/methodology/approachThis study proposes the user profiling and role evaluation model of government microbloggers in the context of public emergencies. The indicators are designed from the four dimensions of time, content, scale and influence, and the feature labels are identified. Three different public emergencies were investigated, including the West Africa Ebola outbreak, the Middle East respiratory syndrome outbreak and the Shandong vaccine case in China.FindingsThe results found that most government microbloggers were follower responders, short-term participants, originators, occasional participants and low influencers. The role distribution of government microbloggers was highly concentrated. However, in terms of individual profiles, the role of a government microblogger varied with events.Social implicationsThe findings can provide a reference for the performance assessment of the government microbloggers in the context of public emergencies and help them improve their ability to communicate with the public and respond to public emergencies.Originality/valueBy analyzing the performance of government microbloggers from the four dimensions of time, content, scale and influence, this paper fills the gap in existing literature on designing the user profiling and role evaluation model of government microbloggers in the context of public emergencies.
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4
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Hujran O, Al-Debei MM, Al-Adwan AS, Alarabiat A, Altarawneh N. Examining the antecedents and outcomes of smart government usage: An integrated model. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2022.101783] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 12/02/2022]
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5
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Yuan YP, Dwivedi YK, Tan GWH, Cham TH, Ooi KB, Aw ECX, Currie W. Government Digital Transformation: Understanding the Role of Government Social Media. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2022.101775] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/04/2022]
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6
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Ramzy M, Ibrahim B. The evolution of e-government research over two decades: applying bibliometrics and science mapping analysis. LIBRARY HI TECH 2022. [DOI: 10.1108/lht-02-2022-0100] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThis study uses a bibliometric approach to analyze the overall status of e-government research by revealing patterns and trends that would help gain a broad understanding of global developments in the field and future directions.Design/methodology/approachAll documents related to e-government published from 2000 to 2019 were extracted from the Scopus and the Digital Government Reference Library databases. Bibexcel, Biblioshiny, and VOSviewer were used to perform the analyses and visualize the science mapping.FindingsThe results showed that 21,320 documents related to e-government research were published and cited 263,179 times. The annual growth rate of e-government research has reached 21.50%. The regression analysis showed that the growth rate is expected to increase gradually over the coming years. Despite the significant role that conference papers play in the e-government literature, the impact of articles far exceeds conference papers. The University of Albany (SUNY) has played an important role in e-government research in terms of production and impact. Furthermore, the study revealed some countries that are expected to play a prominent role in e-government research, as well as several topics that may attract more attention soon.Originality/valueThe results presented in this study and the comprehensive picture obtained about the e-government field make it an effective supplement to the expert evaluation. Thus, researchers, research managers, policymakers, institutions, funding agencies, and governments can rely on it.
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7
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Alderete MV, Díaz LA, Álvarez N. Gobierno electrónico mediante diferentes plataformas digitales en un grupo de ciudadanos de una ciudad Argentina. REVISTA DE INVESTIGACIÓN, DESARROLLO E INNOVACIÓN 2022. [DOI: 10.19053/20278306.v12.n2.2022.15255] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/25/2023]
Abstract
Este trabajo analiza los determinantes socio-demográficos de la adopción del gobierno electrónico de ciudadanos mediante diferentes plataformas digitales. Se realiza un análisis exploratorio descriptivo con datos de una encuesta online realizada entre octubre y noviembre del 2020 a un grupo de ciudadanos de Bahía Blanca, Argentina. Se estimaron tres modelos según la definición de gobierno electrónico (GE): GE amplio (web y redes sociales), GE tradicional (web) y GE por redes sociales. Entre los resultados, se destaca que los ciudadanos utilizan la web más que las redes sociales para contactar al gobierno local. Cuanto mayor es la edad del ciudadano, o mayor es su nivel educativo, mayor es la propensión al GE, salvo en el último modelo. Asimismo, el género femenino explica positivamente la propensión a realizar GE en todos los modelos. En el modelo tradicional, tanto la experiencia en GE como la influencia social y ocupación, ejercen un efecto positivo.
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8
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DePaula N. Political ideology and information technology in government online communication. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2022.101747] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
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9
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Challenge stressors from using social media for work and change-oriented organizational citizenship behavior: Effects of public service motivation and job involvement. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2022.101741] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
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10
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van der Giessen M, Bayerl PS. Designing for successful online engagement: Understanding technological frames of citizen and police users of community policing platforms. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2022.101711] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/04/2022]
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11
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Zhang D, Pee L, Pan SL, Cui L. Big data analytics, resource orchestration, and digital sustainability: A case study of smart city development. GOVERNMENT INFORMATION QUARTERLY 2022. [DOI: 10.1016/j.giq.2021.101626] [Citation(s) in RCA: 6] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/04/2022]
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12
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Zhu R, Song Y, He S, Hu X, Hu W, Liu B. Toward dialogue through a holistic measuring framework – the impact of social media on risk communication in the COVID-19. INFORMATION TECHNOLOGY & PEOPLE 2021. [DOI: 10.1108/itp-05-2021-0363] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeDespite the huge potential of social media, its functionality and impact for enhanced risk communication remain unclear. Drawing on dialogic theory by integrating both “speak from power” and “speak to power” measurements, the article aims to propose a systematic framework to address this issue.Design/methodology/approachThe impact of social media on risk communication is measured by the correlation between “speak from power” and “speak to power” levels, where the former primarily spoke to two facets of the risk communication process – rapidness and attentiveness, and the latter was benchmarked against popularity and commitment. The framework was empirically validated with data relating to coronavirus disease (COVID-19) risk communication in 25,024 selected posts on 17 official provincial Weibo accounts in China.FindingsThe analysis results suggest the relationship between the “speak from power” and “speak to power” is mixed rather than causality, which confirms that neither the outcome-centric nor the process-centric method alone can render a full picture of government–public interconnectivity. Besides, the proposed interconnectivity matrix reveals that two provinces have evidenced the formation of government–public mutuality, which provides empirical evidence that dialogic relationships could exist in social media during risk communication.Originality/valueThe authors' study proposed a prototype framework that underlines the need that the impact of social media on risk communication should and must be assessed through a combination of process and outcome or interconnectivity. The authors further divide the impact of social media on risk communication into dialogue enabler, “speak from power” booster, “speak to power” channel and mass media alternative.
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13
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Villodre J, Criado JI, Meijer A, Liarte I. Organizational models for social media institutionalization: An exploratory analysis of Dutch local governments. INFORMATION POLITY 2021. [DOI: 10.3233/ip-210316] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
Social media institutionalization in public administrations has been conceptualized as the final stage of the adoption process. However, an understanding of organizational models for social media institutionalization in public administration is lacking. This exploratory study of Dutch local governments contributes to the literature by identifying how governments organize social media institutionalization. Drawing on an original questionnaire on social media adoption, two advanced cases were selected based on their high level of social media institutionalization: Utrecht and Eindhoven. For each case, in-depth semi structured interviews were carried out aiming at detecting institutionalization patterns. Our study highlights that, in contrast with the literature on stages of technological maturity, social media institutionalization shows two different organizational models: a centralized model, based on trust, with highly structured and formalized policy guides, low experimentation, formal training and evaluation supported by standardized reports; and a distributed model, based on control, with simple guiding principles, higher levels of experimentation, training build on a “learn by doing” basis, and individual evaluation mechanisms. These results enrich current academic understanding of social media institutionalization and may guide public officials involved in social media institutionalization practices.
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Affiliation(s)
- Julián Villodre
- Department of Political Science and International Relations, Universidad Autónoma de Madrid, Madrid, Spain
| | - J. Ignacio Criado
- Department of Political Science and International Relations, Universidad Autónoma de Madrid, Madrid, Spain
| | - Albert Meijer
- Utrecht School of Governance, Utrecht University, Utrecht, The Netherlands
| | - Irene Liarte
- Department of Political Science and International Relations, Universidad Autónoma de Madrid, Madrid, Spain
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14
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Criado JI, Villodre J. Revisiting social media institutionalization in government. An empirical analysis of barriers. GOVERNMENT INFORMATION QUARTERLY 2021. [DOI: 10.1016/j.giq.2021.101643] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
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15
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Homburg V, Moody R. Weibo to the Rescue? A study of social media use in citizen–government relations in China. TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY 2021. [DOI: 10.1108/tg-06-2021-0101] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation.
Design/methodology/approach
Original survey data were gathered using a vignette survey among 307 respondents living in the People’s Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens’ social media adoption for “thin” participation purposes.
Findings
Citizens’ perceived impact of “thin” participation, citizens’ skills and capabilities and citizens’ trust in institutions are significantly associated with citizens’ social media adoption. Social media anxiety was found not to be associated with Chinese citizens’ social media adoption.
Research limitations/implications
This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens’ adoption of technological and institutional innovations in citizen–government relations.
Social implications
Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable.
Originality/value
This study is one of the few systematic survey studies focusing on Chinese citizens’ adoption of social media in citizen–government relations.
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González-Galván OS. Understanding government discourses on social media: Lessons from the use of YouTube at local level1. INFORMATION POLITY 2021. [DOI: 10.3233/ip-210314] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
Local Governments around the world have taken advantage of social media during the past ten years to improve transparency and to provide public services. Challenges related to information management and citizen participation have emerged, namely at the local level where the diffusion of social media has been slower compared to initiatives launched at the national level. This paper analyzes how the use of social media can reflect a change in the discursive exchanges established between local governments in Canada and Mexico and citizens. To achieve this goal, the use of YouTube by the municipalities of Quebec and Morelia was examined by using digital methods and content analysis. The author proposes the emergence of new conditions between government and users, which are changing the discourse, identity, and communication purposes of the municipalities. However, the development of more dialogic communication processes supported by social media is still a promise, at least on YouTube.
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Henman P, Graham T, Lata LN. Building the ‘front door’ within a web ecology: Informational governance and institutional shaping of national government webportals. GOVERNMENT INFORMATION QUARTERLY 2021. [DOI: 10.1016/j.giq.2021.101575] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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18
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Lee HJ, Lee M, Lee H, Cruz RA. Mining service quality feedback from social media: A computational analytics method. GOVERNMENT INFORMATION QUARTERLY 2021. [DOI: 10.1016/j.giq.2021.101571] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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19
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Alarabiat A, Soares D, Estevez E. Determinants of citizens' intention to engage in government-led electronic participation initiatives through Facebook. GOVERNMENT INFORMATION QUARTERLY 2021. [DOI: 10.1016/j.giq.2020.101537] [Citation(s) in RCA: 11] [Impact Index Per Article: 3.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 12/20/2022]
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20
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Stone JA, Can SH. Factors influencing tweet purposes and citizen engagement with municipal Twitter accounts. ONLINE INFORMATION REVIEW 2020. [DOI: 10.1108/oir-05-2020-0175] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThe purpose of this paper is to determine the demographic, resource and internal competition factors that influence both the level of citizen engagement provided by municipal Twitter accounts as well as the primary purposes for which those accounts are used.Design/methodology/approachThis research uses a mixed-methods approach. Twitter data were content analyzed and categorized according to their specific purposes (information dissemination, community building or calls to action). Twitter engagement was measured as an index variable constructed from prior research, and multiple regression was used to determine the factors which best predict both account engagement and tweet purposes.FindingsThe results show that two factors (a multiplatform approach and fiscal health) along with the interaction of those factors predict the level of Twitter-based citizen engagement. Median citizen age was found to significantly predict the percentage of municipal tweets with purposes of information dissemination and community building.Originality/valueThis study adds to the literature on public sector social media use by examining the purposes and practices of local government Twitter use, providing a context for examining how Twitter is employed by local governments for citizen engagement.
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21
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Villodre J, Criado JI. User roles for emergency management in social media: Understanding actors' behavior during the 2018 Majorca Island flash floods. GOVERNMENT INFORMATION QUARTERLY 2020; 37:101521. [PMID: 32904927 PMCID: PMC7462882 DOI: 10.1016/j.giq.2020.101521] [Citation(s) in RCA: 14] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 12/16/2019] [Revised: 07/22/2020] [Accepted: 07/28/2020] [Indexed: 11/18/2022]
Abstract
Social media assemble multiple users' interactions across singular events. Authorities need to navigate this diversity to effectively communicate and promote collaborative strategies. During emergency situations, discerning “who is there” is even more important for authorities, as this tracing process can save lives reaching the appropriate targets. This article contributes to this problem during emergency situations by proposing a user role taxonomy. We argue that focusing on functional behaviors could bypass the complexity of defining audiences during critical events. We test our framework using data from the 2018 flash floods in Sant Llorenç, Majorca island (Spain). Results show a diverse set of audience roles that emerge during crisis and post-crisis stages. We also identify the inclination of actors to represent certain roles and not others. Our findings contribute to understand crisis development models, and also crisis coordination configurations, such as the four-channel model or the network coordination perspective. Practical implications for public managers vary from improving coordination to influence audience's behavior during crises. User-role taxonomies act as a heuristic mechanism to understand audiences. Functional roles can vary depending on the crisis stage and type of actors. Information flows can depend on the preponderance of certain user-roles. Celebrities' communities can distort crisis conversational contexts in late stages. User-roles help authorities with stage transitions and actors' coordination.
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Affiliation(s)
- Julián Villodre
- Department of Political Science and International Relations, Universidad Autónoma de Madrid, Spain
| | - J Ignacio Criado
- Department of Political Science and International Relations, Universidad Autónoma de Madrid, Spain
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22
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Rodrigues JDL, Gomes SC, Borges FQ. Electronic participation via Facebook: the potential from Brazilian municipalities. TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY 2020. [DOI: 10.1108/tg-06-2019-0049] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This paper aims to measure the potential for electronic participation of Brazilian citizens via Facebook as social media, identifying latent factors that provide a favorable environment for such participation by Brazilian municipalities with more than 100,000 inhabitants. Based on these factors, the Potential Index for Electronic Participation (PIEP) of municipalities is calculated.
Design/methodology/approach
The theoretical discussion is based on the literature on electronic government and citizen participation. In the methodology, exploratory factor analysis and cluster analysis have been used to identify latent factors and to classify PIEP according to the clusters.
Findings
The results of the research point to serious regional discrepancies regarding the level of participation in social media, highlighting an urgent need for national e-government policies to be rethought from a regionalized point of view.
Originality/value
The research enhances understanding of the relation between sociodemographic indicators such as income, education, employment and those concerning the access to and effective use of social media technologies by citizens and local governments.
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23
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Studying Transformational Government: A review of the existing methodological approaches and future outlook. GOVERNMENT INFORMATION QUARTERLY 2020. [DOI: 10.1016/j.giq.2020.101458] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
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24
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Gintova M. Understanding government social media users: an analysis of interactions on Immigration, Refugees and Citizenship Canada Twitter and Facebook. GOVERNMENT INFORMATION QUARTERLY 2019. [DOI: 10.1016/j.giq.2019.06.005] [Citation(s) in RCA: 17] [Impact Index Per Article: 3.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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25
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26
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Bindu N, Sankar CP, Kumar KS. From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools. GOVERNMENT INFORMATION QUARTERLY 2019. [DOI: 10.1016/j.giq.2019.02.005] [Citation(s) in RCA: 29] [Impact Index Per Article: 5.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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27
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Stone JA, Can SH. Investigating Factors of Twitter Use among Municipal Governments. JOURNAL OF COMPUTER INFORMATION SYSTEMS 2019. [DOI: 10.1080/08874417.2019.1628673] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
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28
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Steinbach M, Sieweke J, Süß S. The diffusion of e-participation in public administrations: A systematic literature review. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2019. [DOI: 10.1080/10919392.2019.1552749] [Citation(s) in RCA: 9] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
Affiliation(s)
- Malte Steinbach
- Organization Studies and Human Resource Management, Heinrich Heine University Düsseldorf, Düsseldorf, Germany
| | - Jost Sieweke
- Department of Management & Organization, Vrije Universiteit Amsterdam, Amsterdam, The Netherlands
| | - Stefan Süß
- Organization Studies and Human Resource Management, Heinrich Heine University Düsseldorf, Düsseldorf, Germany
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Vrettos K, Gouscos D. Evaluating the Presence of Greek Tourism-Related Public Sector Entities in Online Social Networks. INTERNATIONAL JOURNAL OF PUBLIC ADMINISTRATION IN THE DIGITAL AGE 2019. [DOI: 10.4018/ijpada.2019010102] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
Social networks have become one of the most popular tools in promoting the tourism product. This applies to National Tourism Agencies, as well as tourism-related general government bodies (GGBs) and local authorities (LAs). This study examines such organizations alongside selected chief administration officials (CAOs) that are related with the tourism sector and attempts to evaluate their presence in three social networks: Facebook, Twitter and YouTube. In order to do so, this article builds upon and expands on existing social networks' metrics, incorporating them into metrics of online followership. The quantitative analysis results in a ranking of best performers, from which the authors select three good performers in order to follow with a qualitative analysis of semi-structured interviews. By merging the quantitative results with the feedback from the interviews the authors propose a basic normative social networks management toolkit for tourism-related public entities, found to be comprised of six thematic axes.
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Affiliation(s)
| | - Dimitris Gouscos
- Laboratory of New Technologies in Communication, Education and the Mass Media, Department of Communication and Media Studies, National and Kapodistrian University of Athens, Athens, Greece
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30
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Gruzd A, Lannigan J, Quigley K. Examining government cross-platform engagement in social media: Instagram vs Twitter and the big lift project. GOVERNMENT INFORMATION QUARTERLY 2018. [DOI: 10.1016/j.giq.2018.09.005] [Citation(s) in RCA: 24] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
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31
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Wang C, Medaglia R. Governments’ social media use for external collaboration. TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY 2017. [DOI: 10.1108/tg-02-2017-0009] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
As social media technologies permeate public life, the current forms of collaboration between government and non-government stakeholders are changing. The purpose of this paper is to investigate how social media use reconfigures the organizing practices around such collaboration. A case study of a collaborative e-government project showcases how emergent organizing practices through external social media differ from existing ones along the dimensions of time, task, team and transition.
Design/methodology/approach
This paper presents a case study of a collaborative e-government project on open data, organized by Shanghai Municipality, local businesses, universities and non-governmental organizations, using an external social media platform, WeChat. Adopting the theoretical lens of temporary organization, the paper identifies the key aspects of change emerged in the organizing practices of this collaboration.
Findings
The findings outline how the use of external social media reconfigures the collaboration between government and non-government stakeholders along the four dimensions of time, task, team and transition. The new form of collaboration is reconfigured along the lines of (1) an ad hoc and non-linear management of time; (2) discursive task creation, assignment and engagement among stakeholders; (3) a serendipitous engagement of team members based on expertise; and (4) a shift in formal and informal organizing practices.
Originality/value
This paper provides insights on the use of external social media for collaboration in e-government research and develops the concept of temporary organization in a sociomaterial setting. It also provides practical suggestions on how to manage new forms of public projects leveraging on the capacity of external social media.
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Alryalat MAA, Rana NP, Sahu GP, Dwivedi YK, Tajvidi M. Use of Social Media in Citizen-Centric Electronic Government Services. INTERNATIONAL JOURNAL OF ELECTRONIC GOVERNMENT RESEARCH 2017. [DOI: 10.4018/ijegr.2017070104] [Citation(s) in RCA: 29] [Impact Index Per Article: 4.1] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.
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Affiliation(s)
| | | | - Ganesh P. Sahu
- Department of Management and Systems, Motilal Nehru National Institute of Technology, Allahabad, India
| | | | - Mina Tajvidi
- School of Management, Swansea University Bay Campus, Swansea, UK
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