Examining the critical success factors of cloud computing adoption in the MSMEs by using ISM model

Analysis of factors inhibiting the customer engagement of eHealth in India: Modeling the barriers using ISM-Fuzzy MICMAC analysis

INTRODUCTION

The current study aims to evaluate and measure the relationship between the customer engagement barriers influencing the adoption of eHealth in India. Previous studies have shown that low levels of engagement can lead to worse health outcomes, so this study is an expanded version of those findings to highlight those challenges.

METHODOLOGY

For this, the study followed three phases of research: factor identification through a review of the literature; expert opinion for selecting key and pertinent factors for the study; and application of interpretive structural modelling approach to capture the proper association between various factors. Using fuzzy-MICMAC analysis, the factors were divided into independent, dependent, autonomous and linkage categories.

RESULTS

A model is created in this study that shows the relationship between different barriers that aid the Indian healthcare industry in better implementation and also Indian citizens in better adoption of eHealth services. According to the research and derived model, some of the biggest obstacles in the eHealth are need of product portfolio, Lack of Customer support and Low first call resolution rate.

CONCLUSION

This study contributes to the body of knowledge by offering novel perspective into the types of hierarchical relationships that exist among barriers. These insights will be valuable to academicians and practitioners interested in India's healthcare market and its strategic expansion.

Explaining the effect of artificial intelligence on the technology acceptance model in media: a cloud computing approach

Purpose

The purpose of this paper is to explain the effect of the technology acceptance model in the media environment by using the mediating role of artificial intelligence and the cloud computing approach.

Design/methodology/approach

After reviewing the theoretical foundations, a conceptual model framework and research hypotheses were formed. The statistical population of the study included managers, deputies and experts from the National Iranian Oil Company, and a statistical sample of 368 people was selected by simple random sampling.

Findings

The results of structural equation modelling with PLS 2.0 software show a positive and significant effect on the artificial intelligence variable in the technology acceptance model with the cloud approach. Artificial intelligence has opened a new space in the digital world, especially in the media, so that its profound impact is quite evident and has affected people’s lives.

Originality/value

The acceleration of various technologies has severely challenged the approach of organizations, especially the media. The media environment with word of the technologies of the Industry 4.0, especially cloud computing technology, has changed the ways of accessing and using products and services.

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Purpose

This study aims to identify how ICT appeared as an emergent business strategy and to investigate the impact of ICT adoption factors on the perceived benefits of micro, small and medium enterprises (MSMEs).

Design/methodology/approach

A total of 393 responses from Indian small and mid-size enterprises (SMEs) were collected for the final analysis. The study presents the partial least-squares structural equation modeling with the Chi-square test and descriptive analysis as a methodology based on numerous independent variables and one dependent variable.

Findings

The findings indicate that ICT adoption during and following the COVID-19 pandemic is constant in nature of the enterprise. Moreover, the results indicate that different adoption of ICT factors influence on perceived benefits of organizational performance of Indian MSMEs that lent good support except for the regulatory framework.

Research limitations/implications

The implications of the current research help Indian MSMEs to take investment decisions in various technologies that help the organization. Furthermore, managers and practitioners help the organization in deciding which technology adoption factors are more critical to the betterment of the organization.

Originality/value

The study found certain ICT adoption factors that have a significant role in organizational performance in Indian MSMEs. Moreover, during COVID-19, investigate ICTs' role as a business strategy.

Factors Influencing Cloud Computing Adoption Among SMEs: The Jordanian Context

Cloud computing technology has proved to be an important technological solution, especially for small and medium- sized businesses (SMEs), by providing many opportunities for companies to enhance their operations, reduce cost, improve scalability and flexibility, and make more efficient use of technology. Despite its benefits, most SMEs are still hesitant about adopting cloud computing. The purpose of this study is to assess the factors that influence cloud computing adoption among SMEs in Jordan. This study does so by developing a research model based on the Technology Organization Environment (TOE) and Diffusion of Innovation (DOI) .These theories overlap in terms of the characteristics that strengthen the explanation of adoption. An online questionnaire was used to collect data from 244 SMEs registered in Jordan. A multiple regression test was implemented to examine the proposed model. The results indicate that seven factors significantly affect cloud computing adoption among SMEs. Among these factors, cost reduction was found to be the strongest predictor, while the weakest predictor was firm size. However, the firm’s scope insignificantly influenced cloud computing adoption among SMEs in Jordan. This finding could provide insights for SMEs decision- makers when it comes to adopting cloud computing. In addition, it provides insights for practitioners in terms of recognizing the important factors that encourage or prevent SMEs from adopting cloud computing.

Evaluating Factors for Successful Technological Implementation in Indian Banking Industry using DEMATEL

The banking system is a crucial constituent of the financial ecosystem. Over the last two decades, there is a continuous movement in the banking industry from physical banking towards digital banking. The banks have started recognising that adopting new technologies is essential to remain competitive. Yet, the process of digital transformation is slow. The paper aims to identify and analyse the factors for successful technological implementation in the Indian Banking Industry. Further, this research seeks to establish a cause-effect relationship among them using the DEMATEL approach. For the purpose of the study, twelve factors were identified that are contributing towards successful implementation of technology using literature reviews and opinion of an expert. The study highlighted the crucial component for the successful technological implementation in the Indian Banking Sector are: regulations, government support, bank size, top management support.

Prioritising Organisational Factors Impacting Cloud ERP Adoption and the Critical Issues Related to Security, Usability, and Vendors: A Systematic Literature Review

Cloud ERP is a type of enterprise resource planning (ERP) system that runs on the vendor’s cloud platform instead of an on-premises network, enabling companies to connect through the Internet. The goal of this study was to rank and prioritise the factors driving cloud ERP adoption by organisations and to identify the critical issues in terms of security, usability, and vendors that impact adoption of cloud ERP systems. The assessment of critical success factors (CSFs) in on-premises ERP adoption and implementation has been well documented; however, no previous research has been carried out on CSFs in cloud ERP adoption. Therefore, the contribution of this research is to provide research and practice with the identification and analysis of 16 CSFs through a systematic literature review, where 73 publications on cloud ERP adoption were assessed from a range of different conferences and journals, using inclusion and exclusion criteria. Drawing from the literature, we found security, usability, and vendors were the top three most widely cited critical issues for the adoption of cloud-based ERP; hence, the second contribution of this study was an integrative model constructed with 12 drivers based on the security, usability, and vendor characteristics that may have greater influence as the top critical issues in the adoption of cloud ERP systems. We also identified critical gaps in current research, such as the inconclusiveness of findings related to security critical issues, usability critical issues, and vendor critical issues, by highlighting the most important drivers influencing those issues in cloud ERP adoption and the lack of discussion on the nature of the criticality of those CSFs. This research will aid in the development of new strategies or the revision of existing strategies and polices aimed at effectively integrating cloud ERP into cloud computing infrastructure. It will also allow cloud ERP suppliers to determine organisations’ and business owners’ expectations and implement appropriate tactics. A better understanding of the CSFs will narrow the field of failure and assist practitioners and managers in increasing their chances of success.

SmartISM: Implementation and Assessment of Interpretive Structural Modeling

Interpretive Structural Modeling (ISM) is a technique to establish the interrelationships between elements of interest in a specific domain through experts’ knowledge of the context of the elements. This technique has been applied in numerous domains and the list continues to grow due to its simplistic concept, while sustainability has taken the lead. The partially automated or manual application of this technique has been prone to errors as witnessed in the literature due to a series of mathematical steps of higher-order computing complexity. Therefore, this work proposes to develop an end-to-end graphical software, SmartISM, to implement ISM technique and MICMAC (Matrice d’Impacts Croisés Multiplication Appliquée á un Classement (cross-impact matrix multiplication applied to classification)), generally applied along with ISM to classify variables. Further, a scoping review has been conducted to study the applications of ISM in the previous studies using Denyer and Tranfield’s (2009) framework and newly developed SmartISM. For the development of SmartISM, Microsoft Excel software has been used, and relevant algorithms and VBA (Visual Basic for Applications) functions have been illustrated. For the transitivity calculation the Warshall algorithm has been used and a new algorithm reduced conical matrix has been introduced to remove edges while retaining the reachability of variables and structure of digraph in the final model. The scoping review results demonstrate 21 different domains such as sustainability, supply chain and logistics, information technology, energy, human resource, marketing, and operations among others; numerous types of constructs such as enablers, barriers, critical success factors, strategies, practices, among others, and their numbers varied from 5 to 32; number of decision makers ranged between 2 to 120 with a median value of 11, and belong to academia, industry, and/or government; and usage of multiple techniques of discourse and survey for decision making and data collection. Furthermore, the SmartISM reproduced results show that only 29 out of 77 studies selected have a correct application of ISM after discounting the generalized transitivity incorporation. The outcome of this work will help in more informed applications of this technique in newer domains and utilization of SmartISM to efficiently model the interrelationships among variables.

Exploring the Factors Affecting Mobile Learning for Sustainability in Higher Education

Mobile learning (M-learning) has become an important instructional technology component in higher education. The goal of this research is to determine how Malaysian university students use M-learning in higher education. The technology acceptance model (TAM) concept was used to construct a theoretical model of M-learning acceptability. In theory, five independent criteria were discovered as contributing to the actual usage of M-learning for educational sustainability by influencing students’ attitudes towards M-learning and their intention to use it. A questionnaire survey based on the technology acceptance model (TAM) was used as the primary data collection technique, with 200 students from UTHM University of Malaysia participating. The data were analyzed using SPSS and Structural Equation Modeling (SEM-Amos). The results of the students’ attitudes towards using M-learning and their behavioral intentions to use M-learning show a beneficial impact on the actual use of M-learning as well as the long-term sustainability of M-learning in higher education. In addition, both male and female students were satisfied with perceived usefulness, perceived ease of use, perceived enjoyment, attitude towards use, task-technology fit, behavioral intention to use, perceived resources and actual use of mobile learning for educational sustainability. This study contributes to the validation of the extended TAM for M-learning by demonstrating that the predicted model predicts students’ attitudes towards using M-learning and their behavioral intentions in Malaysian higher education.

Evaluation of enablers of cloud technology to boost industry 4.0 adoption in the manufacturing micro, small and medium enterprises

Purpose

Cloud technology is extremely critical for the continuing progress of Industry 4.0 and it helps in pooling centralized information for the business. Further, it offers a platform for collaboration for improving the performance of the industry. This paper aims to investigate the factors affecting the implementation of cloud technology for boosting Industry 4.0 adoption in micro, small and medium enterprises (MSMEs) of the manufacturing sector.

Design/methodology/approach

A total of 14 enablers were considered for the case study which were obtained from the literature survey and shortlisted by the experts of the domain (academia and industries). The interpretive structural modelling (ISM) approach has been used as a methodology for exploring the relationships between the enablers. Matrices impact croises multiplication applique and classment (MICMAC) analysis has been carried out for the validation of the developed structural model. MICMAC analysis helps to identify driving power and dependency potential of all considered enablers.

Findings

The results of the investigation indicate that three factors, namely, system integration, project management and competitive pressure, were significant. These factors drive all other considered factors in the implementation process.

Research limitations/implications

The opinions of the experts from the industry and academia were analyzed for the development of the hierarchical model and these inputs could be biased. This investigation intends to help the decision makers in the effective adoption of the cloud and Industry 4.0 technologies and for the formulation of the efficient implementation policies.

Originality/value

The present study aims to focus on cloud technology as well as Industry 4.0 in the context of manufacturing MSMEs and none of the previous investigations analyzed the enablers that influence the adoption of cloud technology for boosting Industry 4.0, especially using the ISM approach.

The determinant factors for the adoption of CRM in the Palestinian SMEs: The moderating effect of firm size

CRM adoption can provide innumerable benefits to the SMEs performance, including solving customer problems in a timely manner, enhancing customer satisfaction by appointing an expert to solve issues and queries, and the like. This study aims to examine the moderating effects of the firm size in the adoption of CRM in the Palestinian SMEs. A quantitative approach was used to investigate the relationships between the variables, which are compatibility, IT infrastructure, complexity, relative advantage, security, top management support, customer pressure, and competitive pressure. A questionnaire was designed to collect data from 420 SMEs in Palestine. A total of 331 respondents completed and returned the survey. The Partial Least Square-Structural Equation Model (PLS-SEM) approach was used to assess both the measurement and structural models. The Diffusion of Innovation Theory (DOI) and Technology, Organization, and Environment Framework (TOE) framework were employed to identify the determinant factors from the technological, organizational, and environmental perspectives. The findings and conclusions of this study provide show that the moderating effect of firm size has significant effect compatibility, top management support, customer pressure, and IT infrastructure factors.

Defining SMEs’ 4.0 Readiness Indicators

Industry 4.0 revolution offers smart manufacturing; it systematically incorporates production technology and advanced operation management. Adopting these high-state strategies can increase production efficiency, reduce energy consumption, and decrease manufacturer costs. Simultaneously, small and medium-sized enterprises (SMEs) were the backbone of economic growth and development. They still lack both the knowledge and decision-making to verify this high-stage technology’s performance and implementation. Therefore, the research aims to define the readiness indicators to assess and support SMEs toward Industry 4.0. The research begins with found aspects that influence the SME 4.0 readiness by using Bibliometric techniques. The result shows the aspects which were the most occurrences such as the Industrial Internet, Cloud Manufacturing, Collaborative Robot, Business Model, and Digital Transformation. They were then grouped into five dimensions by using the visualization of similarities (VOS) techniques: (1) Organizational Resilience, (2) Infrastructure System, (3) Manufacturing System, (4) Data Transformation, and (5) Digital Technology. Cronbach’s alpha then validated the composite dimensions at a 0.926 level of reliability and a significant positive correlation. After that, the indicators were defined from the dimension and aspects approach. Finally, the indicators were pilot tested by small enterprises. It appeared that 23 indicators could support SMEs 4.0 readiness indication and decision-making in the context of Industry 4.0.

Priority Challenges of University Technology Transfer with Interpretative Structural Modeling and MICMAC Analysis

Translating university technology via the university–industry route faces an array of challenges. Subsequently, understanding the interrelationships of these challenges hopes to provide a better outlook on the complex nature of the university technology transfer (UTT) process. Such an agenda remains a gap in the domain literature. To advance this oversight, this study intends to identify the UTT challenges and determine their complex contextual relationships. The interpretative structural modeling, together with the MICMAC analysis, was sequentially adopted to derive the overarching structure of the challenges of UTT. A case study in a public university in the Philippines was conducted to carry out these objectives. Findings show that time constraints, knowledge being too theoretical, high costs of managing joint research projects, complex organizational structure, institutional bureaucracy, geographic distance, and lack of national benchmark are driving challenges that influence other challenges in impeding UTT in the representative Philippine university. These findings provide policy insights to key decision-makers and stakeholders on the success of technology transfers.

Developing a Cloud-Based Mobile Learning Adoption Model to Promote Sustainable Education

Education plays a very significant role in the context of sustainability. As the world population is growing, providing education through the traditional classroom setting is not sufficient and not feasible to extend learning in professional life. Therefore, modern technology-mediated learning paradigms such as mobile learning are becoming increasingly popular. Mobile learning is said to integrate multiple contexts, learning types, mobilities and communications. As information and communications technology (ICT) plays a vital role in the delivery of mobile learning services, it is very essential to adopt sustainable IT resources to keep it viable. Cloud computing offers a range of affordable, scalable and on-demand solutions. This paper attempts to model important critical success factors (CSFs) in the area of cloud-based mobile learning using the interpretive structural modeling (ISM) technique. ISM helps in identifying the hierarchical inter-relationships between the variables of study with the help of experts in the field. Finally, Matrice d’Impacts Croisés-Multiplication Appliquée á un Classement (MICMAC) analysis is employed to classify the variables into dependent and independent variables. Management support has been identified as most rudimentary among sixteen CSFs identified through a literature review to establish a distinguished relative advantage. Further, the paper discusses the theoretical underpinning of all the constructs. This study will help organizations to implement mobile learning in sustainable ways.

A Systematic Literature Review on IT Outsourcing Decision and Future Research Directions

During the recent decades, some academic research on the subject of information technology outsourcing (ITO) decision has appeared in different outlets, which may impede the use of such resources and as a result, repetition of research by various researchers is very likely. The purpose of this paper is then to conduct a systematic literature review (SLR) pertaining to research on ITO decision. Then, this review intends to 1) classify ITO decision literature, 2) provide a list of factors affecting ITO decision, and 3) identify ITO strategies. To this end, 91 ITO articles published between 2000 and 2018 in 51 unique journals were reviewed. The results yielded three kinds of descriptive, relational, and comparative ITO decision studies. The determinants of ITO decisions are classified into technological, organizational, environmental and user adoption factors. Furthermore, the trend of studied ITO strategies in the reviewed literature is analyzed, and future sourcing varietals are proposed. Finally, some insights and future research directions are proposed based on the review results.

Analysis of Factors Influencing Hospitals' Implementation of a Green E-Procurement System Using a Cloud Model

Currently, the green procurement activities of private hospitals in Taiwan follow the self-built green electronic-procurement (e-procurement) system. This requires professional personnel to take the time to regularly update the green specification and software and hardware of the e-procurement system, and the information system maintenance cost is high. In the case of a green e-procurement system crash, the efficiency of green procurement activities for hospitals is affected. If the green e-procurement can be moved to a convenient and trusty cloud computing model, this will enhance the efficiency of procurement activities and reduce the information maintenance cost for private hospitals. However, implementing a cloud model is an issue of technology innovation application and the technology-organization-environment (TOE) framework has been widely applied as the theoretical framework in technology innovation application. In addition, finding the weight of factors is a multi-criteria decision-making (MCDM) issue. Therefore, the present study first collected factors influencing implementation of the cloud mode together with the TOE as the theoretical framework, by reviewing the literature. Therefore, an expert questionnaire was designed and distributed to top managers of 20 private hospitals in southern Taiwan. The fuzzy analysis hierarchical process (FAHP), which is a MCDM tool, finds the weights of the factors influencing private hospitals in southern Taiwan when they implement a cloud green e-procurement system. The research results can enable private hospitals to successfully implement a green e-procurement system through a cloud model by optimizing resource allocation according to the weight of each factor. In addition, the results of this research can help cloud service providers of green e-procurement understand users’ needs and develop relevant cloud solutions and marketing strategies.

Raut R, Narkhede BE. Analysing the 3PL service provider’s evaluation criteria through a sustainable approach

Purpose

The purpose of this paper is to identify and model the evaluation criteria for the selection of third-party logistics service provider (3PLSP) by an interpretive structural modelling (ISM) approach in the pharmaceutical sector.

Design/methodology/approach

Delphi technique was used for identifying the most significant criteria, and the ISM method was employed for developing the interrelationship among the criteria. Also, the critical criteria for having high influential power were identified by using the Matrice d’Impacts Croisés Multiplication Appliqués à un Classement analysis.

Findings

The most significant factors, namely, capability of robust supply network/distribution network, quality certification and health safety, service quality and environmental quality certifications, were found to have a high driving power, and these factors demand the maximum attention of the decision makers.

Research limitations/implications

As the ISM approach is a qualitative tool, the expert opinions were used for developing the structural model, and the judgments of the experts could be biased influencing the reliability of the model. The developed hierarchical concept is proposed to help the executives, decision and policy makers in formulating the strategies and the evaluation of sustainable 3PLSP.

Originality/value

It is an original research highlighting the association between the sustainable 3PLSP evaluation criteria by employing ISM tool in the pharmaceutical industry. This paper will guide the managers in understanding the importance of the evaluation criteria for the efficient selection of 3PLSP.

Identifying critical success factors to facilitate reusable plastic packaging towards sustainable supply chain management

The objective of this research is to identify critical success factors (CSFs) of the reusable plastic packaging (RPP) system and to establish their interrelationship in the context of manufacturing industries. Fourteen CSFs were shortlisted by reviewing the literature and considering expert team inputs. To explore the mutual influence between the identified CSFs the Interpretive Structural Modeling (ISM) approach was applied. To strengthen link interpretation, ISM methodology was supported by the Total Interpretive Structural Modeling (TISM) approach. Further, to identify the factors with high driving power the Matrice d'Impacts Croisés Multiplication Appliqués à un Classement (MICMAC) analysis was employed. It was concluded that three CSFs namely, 'top management commitment' 'lean support,' and 'optimized inventory management' were the critical ones with high influential power. This study aims to help the decision-makers in developing effective strategies for the implementation of the RPP system in the case sector for achieving sustainability.

Ranking the barriers of sustainable textile and apparel supply chains

Purpose

Textile and Apparel (T&A) sector significantly influences socio-economic and environmental dimensions of the sustainability. The purpose of this paper is proposed to establish the interrelationship among the critical barriers to the sustainable development of T&A supply chains by using a multi-criteria decision-making approach and to obtain a ranking of the barriers.

Design/methodology/approach

In the present investigation through literature review and from expert opinions, 14 significant challenges to the sustainable growth of T&A sector have identified. For establishing the interrelationship and for developing a structural model of the identified challenges, interpretive structural modelling (ISM) methodology is employed.

Findings

The results of the investigation revealed that lack of effective governmental policies (B8), poor infrastructure (B4), lack of effective level of integration (B6), low foreign investment (B13) and demonetization (B12) are the top most significant challenges.

Research limitations/implications

The model development based on the expert inputs from the industry and academia, these inputs could be biased influencing the accuracy of the model. Also, inclusion more factors for the analysis will improve the reliability of the model.

Originality/value

This research is intended to guide the policy and decision makers for improving overall the growth of the T&A supply chain.

To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises

Purpose

The purpose of this paper is to identify the critical factors influencing the cloud computing adoption (CCA) in the manufacturing micro, small and medium enterprises (MSMEs) by employing a decision-making trial and evaluation laboratory (DEMATEL) methodology.

Design/methodology/approach

Through literature review and expert opinions, 30 significant factors were identified, and then a DEMATEL approach was applied for exploring the cause–effect relationship between the factors.

Findings

The results of study highlighted that five factors, namely, “hardware scalability and standardisation”, “cost (subscription fees, maintenance cost and implementation cost (CS1)”, “innovation”, “installation and up gradation (CS28)”, and “quality of service” were the most significant factors influencing the CCA in the case sector.

Research limitations/implications

The DEMATEL model was developed by considering expert inputs, and these inputs could be biased which can influence the reliability of the model. This study guides the organisational managers, cloud service providers and governmental organisations in formulating the new policies/strategies or modifying the existing ones for the effective CCA in the case sector.

Originality/value

For the first time. interdependency between the critical factors influencing CCA was discussed by employing the DEMATEL approach in the Indian manufacturing MSMEs context.

Exploring the key performance indicators of green supply chain management in agro-industry

Purpose

The issue of food security is one of the critical global challenges. The Government and the industries have begun apprehending the importance of green supply chain management (GSCM) implementation in their supply chains. There are various drivers or performance indicators (PIs) of GSCM in the agro-sector. This paper aims to analyse 14 PIs using an interpretive structural modelling (ISM) approach.

Design/methodology/approach

In this study, the PIs of GSCM were identified through a literature survey and opinions of field experts. The identified 14 PIs were modelled by applying an ISM methodology for establishing the interrelationship between the PIs and to identify the PIs having high influential power.

Findings

The result of the investigation underlined that three PIs, namely, environmental management (PI 1), regulatory pressure (PI 3) and competitive pressure (PI 2) are the significant PIs having high driving power.

Research limitations/implications

The experts’ judgments were used for the development of the structural model, which could be biased influencing the reliability of the model. Also, only 14 significant PIs were considered for the analysis. This research is intended to help the policymakers, managers and supply chain designers in the food industry and in agribusiness in formulating the policies and strategies for achieving food security, conservation of the environmental resources and for improving the financial performance of the industry.

Originality/value

It is pioneering research focusing on the analysis of the PIs towards the implementation of GSCM in the Indian agro-industries context using an ISM approach. This research adds value to the existing knowledge base by identifying the crucial PIs, exploring their mutual relationship and highlighting their level of influence in the case sector.