Design recommendations for socially assistive robots for health and social care based on a large scale analysis of stakeholder positions

Recommendations for designing conversational companion robots with older adults through foundation models

Companion robots are aimed to mitigate loneliness and social isolation among older adults by providing social and emotional support in their everyday lives. However, older adults' expectations of conversational companionship might substantially differ from what current technologies can achieve, as well as from other age groups like young adults. Thus, it is crucial to involve older adults in the development of conversational companion robots to ensure that these devices align with their unique expectations and experiences. The recent advancement in foundation models, such as large language models, has taken a significant stride toward fulfilling those expectations, in contrast to the prior literature that relied on humans controlling robots (i.e., Wizard of Oz) or limited rule-based architectures that are not feasible to apply in the daily lives of older adults. Consequently, we conducted a participatory design (co-design) study with 28 older adults, demonstrating a companion robot using a large language model (LLM), and design scenarios that represent situations from everyday life. The thematic analysis of the discussions around these scenarios shows that older adults expect a conversational companion robot to engage in conversation actively in isolation and passively in social settings, remember previous conversations and personalize, protect privacy and provide control over learned data, give information and daily reminders, foster social skills and connections, and express empathy and emotions. Based on these findings, this article provides actionable recommendations for designing conversational companion robots for older adults with foundation models, such as LLMs and vision-language models, which can also be applied to conversational robots in other domains.

Assimilation of socially assistive robots' by older adults: an interplay of uses, constraints and outcomes

By supporting autonomy, aging in place, and wellbeing in later life, Socially Assistive Robots are expected to help humanity face the challenges posed by the rapid aging of the world's population. For the successful acceptance and assimilation of SARs by older adults, it is necessary to understand the factors affecting their Quality Evaluations Previous studies examining Human-Robot Interaction in later life indicated that three aspects shape older adults' overall QEs of robots: uses, constraints, and outcomes. However, studies were usually limited in duration, focused on acceptance rather than assimilation, and typically explored only one aspect of the interaction. In the present study, we examined uses, constraints, and outcomes simultaneously and over a long period. Nineteen community-dwelling older adults aged 75-97 were given a SAR for physical training for 6 weeks. Their experiences were documented via in-depth interviews conducted before and after the study period, short weekly telephone surveys, and reports produced by the robots. Analysis revealed two distinct groups: (A) The 'Fans' - participants who enjoyed using the SAR, attributed added value to it, and experienced a successful assimilation process; and (B) The 'Skeptics' - participants who did not like it, negatively evaluated its use, and experienced a disappointing assimilation process. Despite the vast differences between the groups, both reported more positive evaluations of SARs at the end of the study than before it began. Overall, the results indicated that the process of SARs' assimilation is not homogeneous and provided a profound understanding of the factors shaping older adults' QE of SARs following actual use. Additionally, the findings demonstrated the theoretical and practical usefulness of a holistic approach in researching older SARs users.

Integrating sustainability in the design process of urban service robots

The concept of sustainability and sustainable development has been well discussed and was subject to many conferences of the EU and UN resulting in agendas, goals, and resolutions. Yet, literature shows that the three dimensions of sustainability (ecological, social, and economic) are unevenly accounted for in the design of mechatronic products. The stated reasons range from a lack or inapplicability of tools for integration into the design process, models for simulation, and impact analyses to necessary changes in policy and social behavior. The influence designers have on the sustainability of a product lies mostly in the early design phases of the development process, such as requirements engineering and concept evaluation. Currently, these concepts emerge mostly from performance-based requirements rather than sustainability impact-based requirements, which are also true for service robots in urban environments. So far, the main focus of research in this innovative and growing product branch lies in performance in perception, navigation, and interaction. This paper sets its focus on integrating all three dimensions of sustainability into the design process. Therefore, we describe the development of an urban service robot supporting municipal waste management in the city of Berlin. It is the set goal for the robot to increase the service and support the employees while reducing emissions. For that, we make use of a product development process (PDP) and its adaptable nature to build a specific development process suited to include the three dimensions of sustainability during the requirements engineering and evaluation activities. Herein, we show how established design methods like the life cycle assessment or life cycle costing can be applied to the development of urban service robots and which aspects are underrepresented. Especially, the social dimension required us to look beyond standardized methods in the field of mechanical engineering. Based on our findings, we introduce a new activity to the development process that we call preliminary social assessment in order to incorporate social aspects in the early design phase.

The Godspeed Questionnaire Series in the Assessment of the Social Robot TIAGo by Older Individuals

(1) Background: A robot in care for older adults requires solid research confirming its acceptance. The aim of this study was to present the Polish version of the Godspeed Questionnaire Series (GQS) and assess the perception of the social robot TIAGo; (2) Methods: The study involved older individuals living in the community and care homes and measured perception after interaction with TIAGo using five series of GQS (S1: Anthropomorphism, S2: Animacy, S3: Likeability, S4: Perceived intelligence, and S5: Perceived safety); (3) Results: We studied 178 individuals (age: 75.2 ± 9.6 years, 103 women). Good internal consistency was found. Cronbach's Alpha was 0.90 for the entire tool (from 0.75 to 0.94 for the individual series). Mean scores for S1 and S2 were comparable but lower than all others (p < 0.001). Average scores for S3 and S4 did not differ but were higher than those of S5. Age, gender and education did not impact the answers, as did the ease of use of technology and self-assessment of independence. Solely, the place of residence influenced the results of S3 and S5; people living in institutions scored higher (p < 0.05 and p < 0.001, respectively); (4) Conclusions: Acceptance does not go hand in hand with the perception of anthropomorphism and animacy.

Measuring Engagement in Robot-Assisted Therapy for Autistic Children

Children with autism face a range of challenges when it comes to verbal and nonverbal communication. It is essential that children participate in a variety of social, educational, and therapeutic activities to acquire knowledge that is essential for cognitive and social development. Recent studies have shown that children with autism may be interested in playing with an interactive robot. The robot can engage these children in ways that demonstrate and train essential aspects of human interaction, guiding them in therapeutic sessions to practice more complex forms of interaction found in social human-to-human interactions. This study sets out to investigate Robot-Assisted Autism Therapy (RAAT) and the use of artificial intelligence (AI) approaches for measuring the engagement of children during therapy sessions. The study population consisted of five native Arabic-speaking autistic children aged between 4 and 11 years old. The child-robot interaction was recorded by the robot camera and later used for analysis to detect engagement. The results show that the proposed system offers some accuracy in measuring the engagement of children with ASD. Our findings revealed that robot-assisted therapy is a promising field of application for intelligent social robots, especially to support autistic children in achieving their therapeutic and educational objectives.

Design Path for a Social Robot for Emotional Communication for Children with Autism Spectrum Disorder (ASD)

Children with autism spectrum disorder (ASD) have deficits in social interaction and expressing and understanding emotions. Based on this, robots for children with ASD have been proposed. However, few studies have been conducted about how to design a social robot for children with ASD. Non-experimental studies have been carried out to evaluate social robots; however, the general methodology that should be used to design a social robot is not clear. This study proposes a design path for a social robot for emotional communication for children with ASD following a user-centered design approach. This design path was applied to a case study and evaluated by a group of experts in psychology, human-robot interaction, and human-computer interaction from Chile and Colombia, as well as parents of children with ASD. Our results show that following the proposed design path for a social robot to communicate emotions for children with ASD is favorable.

The Ethical Governance for the Vulnerability of Care Robots: Interactive-Distance-Oriented Flexible Design

The application of caring robots is currently a widely accepted solution to the problem of aging. However, for the elderly groups who live in gregarious residences and share intelligence devices, caring robots will cause intimacy and assistance dilemmas in the relationship between humans and non-human agencies. This is an information-assisted machine setting, with resulting design ethics issues brought about by the binary values of human and machine, body and mind. The “vulnerability” in risk ethics demonstrates that the ethical problems of human institutions stem from the increase of dependence and the obstruction of intimacy, which are essentially caused by the increased degree of ethical risk exposure and the restriction of agency. Based on value-sensitive design, caring ethics and machine ethics, this paper proposes a flexible design with the interaction-distance-oriented concept, and reprograms the ethical design of caring robots with intentional distance, representational distance and interpretive distance as indicators. The main purpose is to advocate a new type of human-machine interaction relationship emphasizing diversity and physical interaction.

Social Robots for Evaluating Attention State in Older Adults

Sustained attention is essential for older adults to maintain an active lifestyle, and the deficiency of this function is often associated with health-related risks such as falling and frailty. The present study examined whether the well-established age-effect on reducing mind-wandering, the drift to internal thoughts that are seen to be detrimental to attentional control, could be replicated by using a robotic experimenter for older adults who are not as familiar with online technologies. A total of 28 younger and 22 older adults performed a Sustained Attention to Response Task (SART) by answering thought probes regarding their attention states and providing confidence ratings for their own task performances. The indices from the modified SART suggested a well-documented conservative response strategy endorsed by older adults, which were represented by slower responses and increased omission errors. Moreover, the slower responses and increased omissions were found to be associated with less self-reported mind-wandering, thus showing consistency with their higher subjective ratings of attentional control. Overall, this study demonstrates the potential of constructing age-related cognitive profiles with attention evaluation instruction based on a social companion robot for older adults at home.