Contractors' perception of the use of costs of quality system in Malaysian building construction projects

Lessons Learned, Barriers, and Improvement Factors for Mega Building Construction Projects in Developing Countries: Review Study

A mega-project is a major project or a group of projects of significant cost that attract a high level of public attention or political interest because of substantial direct and indirect impacts on the community, environment, and state budget. Capturing and sharing the knowledge from the performance of the current mega projects is essential in order to avoid losing vital corporate knowledge assets in the construction industry. The learned lessons are gained from experience, success, and failure for improving future performance. This research aims to review and read out the lessons learned from 77 research papers that have dealt with the barriers that hinder the successful performance of mega building construction projects in developing countries, identify and classify the main obstacles, and propose improvements for successful implementation and management of mega building construction projects. The results of this paper will help project owners, construction companies, and other stakeholders in developing countries to overcome the limitations in the execution of mega building construction projects.

Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies

Purpose

This paper aims to investigate the differences between the certified and non-certified ISO 9001 construction companies in terms of construction projects' performance in Jordan.

Design/methodology/approach

Questionnaires were distributed to certified and non-certified construction organizations. These entities consist of contractor's consultants and owner representative organizations. In total, 86 valid responses were returned. Data were analyzed using Statistical Package for the Social Sciences (SPSS) using descriptive statistic tests, namely, multivariate analysis of variance (MANOVA) and analysis of variance (ANOVA).

Findings

The results clearly showed the positive effects of ISO 9001 certification on construction projects' performance in project management performance and project success. ISO-certified organizations have higher mean score in project management leadership, staff, policies, project life cycle and key performance indicators (KPIs) but not in partnership. Moreover, an ISO-certified organization shows higher project success.

Originality/value

Due to the dearth of research conducted in this area, this research highlights the management procedures, which impact the leading entities' performance in the construction field within Jordan.

Practical implications of cost of quality: a systematic literature review

Purpose

The present study focuses on the cost of quality (CoQ) based on which organizations can evaluate their quality-related activities in economic terms. The purpose of the study is to identify the CoQ practical implications as well as to group them into logical themes.

Design/methodology/approach

A systematic literature review (SLR) was conducted based on well-known academic publishers, such as Emerald Insight, Elsevier/ScienceDirect, SpringerLink, Taylor & Francis, Wiley and Scopus. Sixty-seven peer-reviewed journal articles in the field of CoQ were collected, which were published between 2010 and 2019. The “affinity diagram” was applied to group the practical implications identified into logical themes.

Findings

A plethora of CoQ practical implications were identified and grouped into the following meaningful themes: benefits of CoQ measurement, effects of CoQ, business sectors measuring CoQ, factors influencing CoQ measurement, CoQ elements, future research in CoQ and the role of government.

Research limitations/implications

The limited number of the publishers and keywords used to search for the articles of interest, as well as the subjectivity of grouping the large number of the practical implications into themes are the main limitations of the present study. These limitations constitute the basis upon which future literature review studies can be designed.

Practical implications

The present study by presenting analytically and in summary (through the themes revealed) the CoQ practical implications, provides all the respective available literature in a single study for the benefit of practitioners and academics. Thus, clear and straightforward guidelines are given to practitioners with regard to CoQ issues and academics with regard to research topics of high interest.

Originality/value

No previous SLR study focusing on analyzing the practical implications of CoQ has been published so far.

Multi-Criteria Ranking of Green Materials According to the Goals of Sustainable Development

Modern, well-educated and experienced policy-makers support and promote the use of environmentally friendly materials and resources. The use of green resources is an exceptional and inevitable strategy to meet the needs of a rapidly growing Earth population. The growing population raises the need for new housing construction and urban infrastructure development. Such substances in construction refer to green building materials (GBMs). The environmental impact is lower if GBMs replace non-GBMs. Here, ranking among GBMs can facilitate and support the selection process. This study aimed to contribute to the body of knowledge to introduce a method for identifying and prioritizing GBMs in the construction industry to use in green building. The required data were collected using existing literature, interviews and questionnaires. Relevant Sustainable Development Goals (SDGs) are the first criteria for assessing GBM selection criteria. Critical weighted GBM selection criteria are the second criteria for prioritizing GBMs. The results show that “Natural, Plentiful and Renewable”, “Affordability from cradle to gate” and “Affordability during operation” are the top three GBM selection criteria. The real case study helped select “Stramit Strawboard”, “Aluminium Composite Panels (ACPs)” and “Solar Roof Tiles” as the most suitable GBMs for use in the context of the study. The model and results presented in this study will help actors of the construction industry to select and use GBMs more quickly and thus achieve a better level of construction sustainability, as well as environmental friendliness, than before.

Smart Digital Marketing Capabilities for Sustainable Property Development: A Case of Malaysia

Digital tools and marketing have been widely adopted in various industries throughout the world. These tools have enabled companies to obtain real-time customer insights and create and communicate value to customers more effectively. This study aims at understanding the principles and practices of sustainable digital marketing in the Malaysian property development industry by investigating the extent to which digital marketing has been adopted, the impediments to its adoption, and the strategies to improve digital capabilities for the local context. Digital marketing theories, practices, and models from other industries are adopted and applied to the local property development industry to lay the foundation for making it smart and sustainable. This paper proposes a marketing technology acceptance model (MTAM) for digital marketing strategy and capability development. The key factors used in the model are ease of use, perceived usefulness, perceived cost, higher return, efficiency, digital service quality, digital information quality, digital system quality, attitude towards use, and actual use. The model and hypothetical relationships of critical factors are tested using structural modeling, reliability, and validity techniques using a sample of 279 Malaysian property development sector representatives. A quantitative approach is adopted, using an online questionnaire tool to investigate the behavior of respondents on the current digital marketing practices and capabilities of Malaysian property development companies. The results show that the sample property development companies are driven by the benefit of easily obtaining real-time customer information for creating and communicating value to customers more effectively through the company brand. Further strategies, such as creating real-time interactions, creating key performance indicators to measure digital marketing, personalization, and encouraging innovation in digital marketing are most preferred by local professionals. An adoption framework is provided based on the reviewed models and results of the current study to help transform the Malaysian property development sector into a smart and sustainable property development sector by facilitating the adoption of digital technologies. The results, based on real-time data and pertinent strategies for improvement of the local property sector, are expected to pave the way for inducing sustainable digital marketing trends, enhancing capabilities, and uplifting the state of the property development sector in developing countries.

Future research avenues of cost of quality: a systematic literature review

Purpose

The purpose of this paper is to identify the future research suggestions which have been made by several authors with regard to cost of quality (CoQ) and to group them into respective themes.

Design/methodology/approach

This study was based on a systematic literature review (SLR) of 97 peer-reviewed journal articles in the field of CoQ published in well-known academic databases, such as Emerald, Elsevier, SpringerLink, Taylor & Francis, Wiley and Scopus. The time horizon for reviewing the literature was 9 years, particularly in the period between 2010 and 2018. The “Affinity diagram” was applied to group the future research suggestions into logical themes and the “Pareto diagram” to further categorize and prioritize these themes.

Findings

A plethora of future research suggestions identified in the literature are analytically presented. Moreover, the analysis showed that the future research suggestions in the field of CoQ can be grouped under eleven meaningful themes, which are further categorized into two broad categories, meaning the vital and the useful.

Research limitations/implications

This SLR was based on only fully accessed English articles published in international, peer-reviewed journals of the selected publishers. The restricted number of keywords used and the subjectivity in applying the “affinity diagram” are also limitations of this study.

Practical implications

This paper provides insights into the future research perspectives in the field of CoQ. Thus, this analysis can serve as a resource for both researchers and practitioners to further develop this area according to the future research suggestions and the respective themes revealed.

Originality/value

To the best of the authors' knowledge, this is the first SLR presenting and analyzing the future research suggestions of CoQ.

The consideration of building maintenance at design stage in public buildings

Purpose

Effective building maintenance management is vital for reducing the impact of building defects and costly building maintenance work. Such practice significantly contributes to the public sector in terms of cost reduction, improved effectiveness and efficiency in maintenance works, increasing safety and well-being of the occupants, expanding the life of building stocks and expanding the value of investment for the government building assets. The maintenance practice in Malaysia is still emerging in comparison to many developed nations. The purpose of this study is to determine the current scenario of the building maintenance approach at the design stage in public buildings in Malaysia.

Design/methodology/approach

An extensive questionnaire survey was held, involving 312 key players (38 per cent out of 820 predetermined participants) in Malaysia.

Findings

The analysis showed that building maintenance in public building in Malaysia still uses the reactive approach. Despite the Malaysian Government’s adoption of a proactive maintenance approach, unfortunately, there are some misunderstandings among the key players regarding the approach. The research results demonstrate that the key players had a lack of understanding on the concept of the proactive maintenance management approach and that they were either ignorant or had insufficient awareness of proactive maintenance approach.

Originality/value

The contribution of this study is useful for the government to adopt a more proactive building maintenance policy at the design stage, to give awareness on proactive building maintenance to the key players in their construction project and as a guide to the key players to adopt a maintenance plan at the design stage of work.

Aligning the Criteria of Green Economy (GE) and Sustainable Development Goals (SDGs) to Implement Sustainable Development

Global economic trends have shown the progression of social inequalities and environmental deterioration in the grey economy. New economic practices and policies need to be developed in order to achieve the sustainable development goals (SDGs). A green economy (GE) has a correlative role with the implementation of sustainable development (SD), which could revive the grey economy, human well-being, and social equity, as well as substantially decrease environmental risks and ecological scarcities. This study aims to develop a hybrid methodological and mathematical approach to prioritize the most effective variables from classified GE and SDGs criteria (23 criteria) to implement SD. This study has deliberated over the Decision making trial and evaluation laboratory (DEMATEL) technique for considering interconnections among numerous criteria to collect the most effective variables (12 criteria) based on three pillars (3Ps) of SD. Likewise, the analytic network process (ANP) technique ranked these effective variables by considering their network relations based on three indicators. Lastly, integration was used to finalize and prioritize the most effective variables based on their weight from the ANP technique. This study will highlight the green economy with exclusive environmental issues and sustainable growth as the greatest effective variables among GE and SDGs criteria for SD implementation.

Stakeholders’ expectations on building information modelling (BIM) concept in Malaysia

Purpose

The purpose of this paper is to investigate the benefits that client organisations expect from building information modelling (BIM) investment in Malaysia. Furthermore, this paper investigates the outcomes that, from the stakeholders’ point of view, the BIM approach needs to present.

Design/methodology/approach

To achieve this aim, this research employed a series of structured interviews which were conducted with representatives from client construction organisations in Malaysia. A structured questionnaire, containing 34 items, was used to collect data from respondents.

Findings

This research’s findings indicated that increased project revenue is one of the most expected benefits of BIM investment. In addition, it has been revealed that the Malaysian construction industry has implemented the BIM approach to project management. Furthermore, the great deal of acceptance among industrial players has been significantly positive, and thereby it can be concluded that the implementation of BIM in Malaysia has lots of potential.

Originality/value

This paper’s finding offers great knowledge, policy, and academic contribution, acknowledging the development of BIM’s implementation within the Malaysian construction industry.

A multidimensional longitudinal meta-analysis of quality costing research

Purpose

The purpose of this paper is to examine the longitudinal evolution of quality costs measurement, depicted in 99 real data studies of the last 30 years. A meta-analysis of these articles is conducted, in order to highlight the evolution of the variables that have been used for the study of quality costing, in relation to the date of publication, business sector and geographical origin of each paper.

Design/methodology/approach

The analysis of the cost components has been conducted with the use of multiple correspondence analysis, which is a useful tool for the exploration of the interrelations among all elements, aiming at the identification of the dominant and most substantial tendencies in their structure.

Findings

The findings suggest that the level of analysis of quality costs is related to the date of publication, the business sector and the origin of each research. Furthermore, it is pointed out that the most prominent prevention costs are related to suppliers’ assurance, internal audit and new product’s design and development. Appraisal costs are mostly defined by quality audits and procurement costs, while failure costs by defect/failure analysis, low quality losses, complaint investigation and concessions and warranty claims.

Originality/value

The present paper is a longitudinal meta-analysis of 99 quality cost papers that have been published in the last 30 years. It explores the evolution of research in quality costing, not only in relation to the cost components in use, but also in terms of date of publication, business sector and geographical origin of the studies.

A NEW HYBRID FUZZY CYBERNETIC ANALYTIC NETWORK PROCESS MODEL TO IDENTIFY SHARED RISKS IN PPP PROJECTS

A proper risk management strategy is essential in property management. For controlling and reducing risks on Public-Private Partnership (PPP) project, risk allocation is a major component of PPP risk management. Identifying appropriate shared risks and optimal risk allocation in a structured way is a complex process. The aim of this study is to develop a quantitative approach for equitable risk allocation with attention to identifying dependencies between risk allocation criteria and barriers. The paper presents an approach in the form of a hybrid Fuzzy method and Cybernetic Analytic Network Process (CANP) model for identifying shared risks. The approach involves the use of Fuzzy sets to convert linguistic principles and experiential expert knowledge into systematic quantitative analysis and the CANP to solve the problem of dependency and feedback between criteria and barriers as well as selection of shared risks. A case study is presented to demonstrate the use of the model in selecting shared risks. The study involves development of 10 criteria and 8 barriers. Finally, of 40 significant risks, 14 risks are successfully allocated between the public and private sector in Iranian PPP projects.