Applying Actor–Network Theory as a sensemaking framework for complex organisational change programs

Why Are Enrichment Practices in Zoos Difficult to Implement Effectively?

Simple Summary

Zookeepers often introduce enrichment practices in which they provide animals with diverse stimuli and challenges to stimulate mental and physical activity, but enrichment can be difficult to implement and the enrichment used in zoos is not always effective at improving animal welfare. Limited information is available on how zookeepers apply enrichment practices in zoos. To identify some of the reasons that zoos cannot always provide effective enrichment, we interviewed keepers across multiple zoos. Keepers that work with big cats were deemed particularly well suited to the study, given the extensive recommendations in the literature for this group of animals in zoos. We discovered that many impediments obstructed the capacity of zookeepers to enrich animals effectively, such as conflicting priorities, uncertainty about which enrichment practices are effective, and concerns about the perceptions of visitors. To illustrate, zoos often impose routines for keepers to address more immediate and visible problems, such as sick animals or visitors who do not like unnatural objects in the enclosure. Hence, the enrichment and stimulation of animals is not always perceived as important or pressing and, therefore, may be deferred or neglected. We suggest that greater clarity and increased transparency on the objectives and means of assessing enrichment could curb confusion surrounding enrichment practices in zoos.

Abstract

The good intentions of zoos to introduce enrichment practices that stimulate animals mentally and physically are not always achievable. Changes to the policies and procedures in organisations are difficult to fulfil for a range of reasons frequently investigated in change management literature. The implementation of these changes can be the source of ineffective attempts to generate positive interventions in organisations. In this study, we investigate whether interventions to improve animal management in zoos through enrichment are subject to implementation impediments. Qualitative data gathered from interviews with 23 keepers working with big cats across 12 zoos globally provided valuable insights into the barriers and enablers to the implementation of enrichment. Keepers participated voluntarily and worked in accredited zoos across Australia, New Zealand, Europe, south-east Asia, South Africa, and the United States of America. Thematic analysis of the data revealed five key themes that described some of the challenges zoos and keepers experience when implementing enrichment for big cats, in their words: “let’s just be cautious”, “purely surviving”, “struggle to understand the goal”, “can’t always provide what you should”, and “judge the effectiveness”. These themes provide additional insights into potential areas for improvement, including greater attention to the benefits of enrichment for animal mental health and increased transparency around enrichment objectives in zoos.

Evolving Obligatory Passage Points to Sustain Service Systems: The Case of Traditional Market Revitalization in Hsinchu City, Taiwan

“City” could be viewed as an integration of various service systems with relocated social, economic, and environmental capitals under urbanization. It was evidential in Hsinchu City, Taiwan, where once the biggest market, Dongmen Market (DMM), declined because the replacement of urban consumption patterns along with the setup of high tech science park bringing new residences. This research took the perspectives of Service-Dominant Logic (S-DL) and Actor Network Theory (ANT) to study the development of new service systems and how they were sustained through the revitalization by a two-year ethnographic study. We explain how stakeholders propose and receive value within and among service systems. A unique actor called obligatory passage point (OPP) was formed in the translation phases of actor networks, delivering the co-created value by stakeholders with different interests. Four identified OPPs indicated that their “evolution process” drove the revitalization of DMM toward a sustainable service system. A framework of open innovation practice was formulated as iterative cycles with four phases: (1) actor interacting; (2) value co-creating; (3) relationship modeling; and (4) OPP transforming, which operationalized the OPP evolution from its destruction to construction. The application of the OPP evolution process to revitalizing urban service systems contributes to practitioners in social innovation to sustain urban service systems in addition to the theoretical formation of OPP evolution.

Internet Village Motoman Project in rural Cambodia: bridging the digital divide

Purpose

Community wireless networking has become a growing trend in both metropolitan and rural areas around the world. However, few studies have sought to understand what motivates people to use community wireless networks and the unintended effects that those technologies have on communities, particularly for rural users. The purpose of this paper is to explore the benefits and usage of an asynchronous wireless internet system in a rural village of Cambodia to examine the issues and challenges in the acceptance of a new technology in a less-developed country.

Design/methodology/approach

By employing qualitative methods of in-depth case analysis, the authors revealed various usage motivations and unintended effects of the system.

Findings

The authors identified five reasons that motivated users to use the system: avowed identity, a means to an end, maintaining personal ties, power and influence, and psychological commitment and ownership. The unintended effects of the system included increased number of interactions among actors and other uses of the system, including internet commerce, telemedicine, and e-government.

Research limitations/implications

This study explores the wireless internet project known as the “Internet Village Motoman Project” that was initiated by a non-governmental organization with funding from private donors, supplemented with matching funds from the Asian Development Bank and the World Bank.

Originality/value

This study contributes to the academic understanding of rural regions of Cambodia and its evidence supports the current theoretical assumptions that user behaviors are not determined only by users’ decisions alone (as proposed by traditional cognitive IS research), but also by users and their social interactions as stated in the four-dimensional social actor framework proposed by Lamb and Kling (2003). The latter provides better explanation of the motivation for internet use in the region. The theoretical contribution of this study is the useful adoption of the actor-network approach in a non-organizational setting. The findings also contribute to the literature on how practical internet engineering can bridge the digital divide. Fulfilling the needs identified in the research and understanding unintended effects of the system will contribute to the successful implementation of new internet projects in other rural areas.

How Coaching is used and Understood by Project Managers in Organizations

Coaching can play an important part in meeting the challenges of project management (Berg & Karlsen, 2007). However, there remains a lack of research into project managers’ perceptions of coaching and the opportunities for using it. This grounded theory study explores the awareness and application of coaching in project management contexts. Analyses of interviews with 14 project managers have indicated that the provision of coaching opportunities is patchy. Findings confirm that organizational culture is important, that where project managers are involved with coaching this can lead to them becoming advocates, and emphasize the need for organizational intervention to maximize the benefits of coaching in this context.