Competencies of project managers in international NGOs: Perceptions of practitioners

How do project managers' competencies impact project success? A systematic literature review

Despite the existence of systematic literature reviews focused on examining the factors contributing to project success, there remains a scarcity of reviews addressing the relationship between the project managers' competencies and project success. To fill this gap in the literature, this review aimed to evaluate peer-reviewed articles, published between 2010 and 2022, and analyze the impact of project managers' competencies on project success. The Web of Science, Scopus, ScienceDirect, and ProQuest electronic databases were first consulted in September 2021, with an update in August and October 2022. A total of 232 titles were analyzed. Ten articles met the criteria and were fully reviewed. A content analysis and a citation network were carried out to analyze the included articles. The analysis revealed that the existing literature has primarily explored the influence of competencies from the personal and social dimensions, such as leadership, communication, and emotional intelligence, on project success. Conversely, competencies from other dimensions have received less attention in the literature. In addition, this review contributes to the literature by providing a holistic categorization of competencies associated with project success and examining and organizing project success criteria into three dimensions.

Guidance for management competency identification and development in the health context: a systematic scoping review

BACKGROUND

Using management competency-based frameworks to guide developing and delivering training and formal education to managers has been increasingly recognized as a key strategy in building management capacity. Hence, interest in identifying and confirming the competency requirements in various contexts have been witnessed. Therefore, learnings from how competency studies were designed and conducted, how competencies were identified, and strategies in ensuring success in competency identification are of great value to researchers planning and conducting competency studies in their own country.

METHODS

A scoping review was conducted guided by the Arksey and O'Malley framework and reported according to the PRISMA Extension for Scoping Reviews (PRISMA-ScR). All papers that published empirical studies aiming at identifying and assessing manager's competencies at the peer-reviewed journals were identified from Web of sciences, PubMed, Scopus and Emerald Management between 2000 and 2021. In order to maximize learning, studies focusing on health and non-health sectors are all included.

RESULTS

In total, 186 studies were included in the review including slightly more than half of the studies conducted in health sector (54.5%). 60% of the studies focused on mid to senior level managers. Surveys and Interviews were the two most commonly used methods either solely or as part of the mix-method in the studies. Half of the studies used mixed methods approach (51.1%). Large proportion of the papers failed to include all information that is necessary to contribute to learning and improvement in future study design. Based on the results of the scoping review a four steps framework was developed that can guide designing and implementing management competency studies in specific country vs. sector context and to ensure benefits of the studies are maximised.

CONCLUSION

The review confirmed the increasing trend in investing in management competency studies and that the management competency identification and development process varied substantially, in the choice of methods and processes. The identification of missing information in majority of the published studies calls for the development of more rigorous guidelines for the peer-review process of journal publications. The proposed framework of improving the quality and impact of the future management competency study provides clear guidance to management competency identification and development that promotes the functional alignment of methods and strategies with intended uses and contexts.

The Internationalization of Nongovernmental Organizations: Characteristics and Challenges

Although the internationalization of business firms has been intensively studied, the internationalization of nongovernmental organizations (NGOs) is still in a growing-up stage as NGOs are focused on serving specific social interests. They may not only be influenced by social, political, and economic goals, but also cater to social or humanitarian services dealing with health, environmental protection, and human rights. Based on the importance of NGOs and the lack of previous studies on their internationalization process, this paper analyzes the results of a systematic literature review (SLR) on the internationalization of NGOs. It is possible to conclude that this topic is under-researched and fragmented and has been dealt with by following qualitative studies. Moreover, the internationalization of NGOs is far from similar to the models that explain the internationalization of for-profit businesses. NGOs are clearly tuned to the services they provide and seek complementary resources from governmental sources and state agencies so that they are capable of providing a variety of human and financial resources. The main limitation of this study is that it is based solely on two academic databases: SCOPUS and WoS.

The role of universities in SDGs solution co-creation and implementation: a human-centered design and shared-action learning process

Successful implementation of solutions to reach the UN Sustainable Development Goals (SDGs) depends on harnessing synergistic interactions among SDGs and effective engagement among a diverse group of societal stakeholders. This paper presents a framework and case study for a design and engagement process in which the university takes the lead in the co-creation of SDG solutions. The model supports university-led efforts by leveraging three elements: (i) inherent synergies across SDGs, (ii) modes of solution identification, design, and implementation, and (iii) modes of stakeholder involvement and interactions. Using an integration of human-centered design (HCD) and shared-action learning (SAL), we document a case led by a large, public, research-oriented university on how different stakeholders participated in the co-creation process to find solutions. Based on the experience of about 50 students over 4 years in support of SDG implementation in Indonesia, the initiative leveraged synergies within SDG 1, 2, and 5 (related to increasing income-generating power for women and indigenous people) and SDG 7 (use of solar energy for fish preservation and crop processing). Throughout the process, interactions with stakeholders took place during design workshop courses, community consultations, mentoring and internships programs, partnering with companies and local universities and government, site visits, and immersions in local communities. The HCD-SAL model established a system for monitoring impacts across all stakeholders, particularly how the projects helped increase communities' economic well-being. This model provides guidance for universities to develop genuine stakeholder engagement and support for finding and continuously improving SDG solutions.

SUPPLEMENTARY INFORMATION

The online version contains supplementary material available at 10.1007/s11625-022-01128-9.

Competency Assessment of Project Managers of a National NGO in India

Public health projects carried out by non-government organisations (NGOs) are considered a critical contributor in the provision of health services to rural population in India. But there is clear lack of documented evidence that describes the capacity and competency of the NGO project managers to successfully design and implement a new project. This article presents findings of an exploratory case study using outreach model of family planning service delivery as an example to understand the steps and actions taken by senior managers throughout the project’s life cycle and competencies required by them to execute the project. Focus group discussion followed by paper-based survey using sections of Management Competency Assessment Tool was conducted with senior managers of the chosen NGO. The results indicate that the strategies developed by the NGO managers are consistent with the existing literature on project management. However, not all managers have the same level of confidence in demonstrating the competencies of (a) knowledge of healthcare environment; (b) evidence informed decision making; and (c) interpersonal, communication qualities and relationship management. The organisation needs to invest in human resource development using mixed approach of providing training, team building activities, mentoring, and support.

Can Leaders’ Humility Enhance Project Management Effectiveness? Interactive Effect of Top Management Support

This paper aims to explore the effect of humble leadership on project management effectiveness by integrating the mediating role of employee creativity. Top management support moderates the direct (humble leadership and project management effectiveness) and indirect relationships through employee creativity. Time-lagged data were obtained from 332 persons working in a matrix organization on sustainable information technology projects. The results show that humble leadership enhances project management effectiveness by mediating and moderating processes. This study provides a solution to an underlying research question that has gone unanswered in prior studies. What are the strategies proposed for humble leadership in fostering the effectiveness of project management?

Core self-evaluations and project managers' competencies: the moderating role of cultural intelligence

Purpose

The study investigates the effects of core self-evaluations on project managers' competencies. The study further examines the moderating effect of cultural intelligence between core self-evaluations and competencies.

Design/methodology/approach

In this study, with a descriptive-survey approach, necessary data were collected from a sample of project managers of Iran's Ministry of Communication and Information Technology through questionnaires. The conceptual framework of the study was tested according to structural equation modeling by PLS software.

Findings

Findings show that core self-evaluations have positive and significant effects on project managers' competencies among which psychological stability has the greatest effect. Furthermore, the moderating role of cultural intelligence in the relationship between core self-evaluations and project managers' competencies was confirmed. According to the calculated coefficient, motivational cultural intelligence had the greatest role.

Research limitations/implications

The data were collected using a questionnaire at a single point in time, and thus, not allowing cause–effect inferences. Also, the demographic variables were not controlled.

Practical implications

The results of this study provide some implications for HRM professionals and project managers interested in promoting a system of HR practices that contributes to enhancing project managers' competencies and effectiveness.

Originality/value

This study advances our understanding of the factors that have an effect on project managers' competencies, specifically on a list of main competencies necessary for project managers' performance. Moreover, it suggests that project managers' competencies will benefit from cultural intelligence, which will display a greater effect when embedded in highly diverse cultural contexts.

Does humility of project manager affect project success? Confirmation of moderated mediation mechanism

Purpose

The philosophy of the conservation resource theory, this paper aims to evaluate the relationship between humble leadership on project success by integrating the mediating role of psychological empowerment and the interacting effect of top management support on the direct relationship (humble leadership and project success), as well as indirect relationships through psychological empowerment.

Design/methodology/approach

Time lag data were gained from 337 persons working in the project-based organization across the information technology industry. Confirmatory factor analysis and structural equation modelling were used in this study.

Findings

By using the structural equation modelling method, the confirmatory factor analysis verified the uniqueness of the variable used in this research. The outcomes exhibited that humble leadership raised project success both directly and indirectly through mediation (psychological empowerment). Furthermore, Top management support was expected to have a moderating effect on the direct but not on the indirect relationship (via psychological empowerment).

Originality/value

This study demonstrates how top management support is essential for the project manager and project team members for the successful execution of the project. Particularly, minimal empirical research examines the interacting effect of top management support on humble leadership and employee psychological empowerment.

Goal clarity as a link between humble leadership and project success: the interactive effects of organizational culture

Purpose

Using the lens of conservation of resources (COR) theory, the purpose of this paper is to explore the effect of humble leadership on project success by integrating the mediating role of goal clarity. The authors also argue that organizational culture moderates these direct and indirect relationships through goal clarity.

Design/methodology/approach

Time-lagged data were collected from 329 employees in the civil construction sector of Pakistan.

Findings

The results indicate that humble leadership enhances project success through mediating and moderating mechanisms.

Research limitations/implications

The present research ends with an argument, managerial consequences, limits and guidance for future research.

Practical implications

The results influence a project-based organization on the selection and promotion of humility among project managers.

Originality/value

This research answers the following research question, which has been ignored in the literature: What are the suggested mechanisms for humble leadership in promoting project success?

Analysis of a new business model to fundraise non-governmental organizations using fuzzy cognitive maps

Fundraising is one of the most critical issues for non-governmental organizations (NGOs) to carry out their projects. In this paper, a search engine project which aims to find additional financial sources and increase donations for NGOs is proposed. The proposed search engine project is analyzed using fuzzy cognitive maps (FCMs) to define and manage factor influences on the success of the project. FCMs are useful tools to define long term effects of important factors for a system. First casual relations of the factors are determined and then using sigmoid function for learning algorithm, the equilibrium state for the system is obtained. It is found that the factors generating monetary values are the most important ones for the project to be successful in long term.

Generation Z: Fitting Project Management Soft Skills Competencies—A Mixed-Method Approach

Generation Z is arriving in the workforce. Do these youngsters have the skills and traits to fit project teams? This study reviews the literature concerning project management competencies and the traits that are associated with Generation Z. To deepen the understanding of its members (Gen Zers) traits, we explore the self-awareness of their profile, strengths and weaknesses with an empirical study. We used a mixed-method approach, implementing a survey on a sample of 211 college students about to enter the labor market. Comparing our survey results with the literature, we identified differences that reveal some of the lack of awareness of Gen Zers about their traits. Further analysis also revealed a significant correlation between the most highlighted Generation Z traits and essential project management soft skills, pointing to Generation Z as a promissory asset in the project management field. However, other essential project management (PM) soft skills were not grounded in personality traits. Our findings, namely the lack of awareness and association results, suggest the need for further research on educational approaches and re-thinking and targeting education and training policies that could strengthen Generation Z soft skills. Our results also suggest reflections about whether the Gen Zers traits fit the PM competencies sought by organizations.

Impact of humble leadership on project success: the mediating role of psychological empowerment and innovative work behavior

Purpose

This paper aims to examine the impact of humble leadership on project success. The mediating effects of psychological empowerment and innovative work behavior on the relationship between humble leadership and project success are tested.

Design/methodology/approach

Data were collected from 337 individuals employed in the civil construction sector of Pakistan.

Findings

The results showed that humble leadership is positively related to project success. Furthermore, psychological empowerment and innovative work behavior partially mediate the relationship between humble leadership and project success.

Originality/value

Drawing on conservation of resource theory, this study found that how humble leadership is important for project success and thus extends the utility of the concept of humble leadership to the project literature.

What Makes a Competent International Project Manager in Emerging and Developing Countries?

This study explores what makes a competent international project manager in emerging and developing countries by applying content analysis and multidimensional scaling method on the reports of project managers nominated by a Chinese nonprofit organization. The results indicate that international project manager competences can be understood from an efficiency-effectiveness−oriented perspective and an input-output−focused perspective. Four competence sets are identified, including fundamental knowledge and skills, goals-oriented competences, uncertainty and change management competences, and stakeholder management competences. The findings contribute to competence research in the international project context and provide insight for companies and individuals on career and competence development.

Key Competences of Information Systems Project Managers

Project managers have a main role in all kinds of projects, and information systems (IS) projects are not an exception. In order to perform their activities well, project managers need to develop several complementary competences, including technical, contextual and behavioral competences. In literature we find important references on the project managers' general competences as, for instance, the ICB from IPMA. However, very little attention has been paid to the eventually distinctive features of IS project managers. In order to identify the most important competences of these project managers, we carried out a questionnaire-based survey. The results show that the top 12 competences are: communication; engagement and motivation; project requirements and objectives; leadership; reliability; results orientation; conflict and crisis; project orientation; teamwork; interested parties; resilience (emerging as a new competence); and ethics. Furthermore, results indicated that the project management bodies of knowledge are suitable to characterize the IS project manager's competences.

The Impact of Executive Coaching on Project Managers’ Personal Competencies

Personal competencies have been shown to be increasingly reliable predictors of successful project managers. This research studies whether executive coaching is effective in strengthening personal competencies in the project management field. An experiment with 30 project managers and 30 observers has been conducted to determine, by means of a quantitative and qualitative approach, the impact of coaching on different competencies based on the Project Manager Competency Development Framework – Third Edition (Project Management Institute, 2017a). The conclusions reveal interesting insights, such as the finding that executive coaching has the greatest impact on behaviors related to leading, managing, and finding strategies for coping with challenging situations.

Tackling Project Management Competence Research

The vast amount of previous research on project management competence does not provide a basis for educational needs. Analyzing previous research poses two challenges: the lack of a uniform list of competences, necessitating a taxonomy, and the use of importance as a criterion, favoring general important competences. Criticality is introduced as the competence a project manager adds to the team. Validation research using criticality and the taxonomy among experienced Dutch project managers is more comprehensive and provides a lesser focus on general important competences than previous research. Criticality focuses more on the essence of the profession.

Facilitating quality project manager selection for Indian business environment using analytical hierarchy process

Purpose

The purpose of this paper is to develop criteria for project manager selection based on desired skills of a project manager and facilitate the selection of a suitable candidate from a pool of potential candidates for the implementation of projects in the Indian context.

Design/methodology/approach

The study utilizes three major skills, namely human skill, conceptual and organizational skills; technical skill along with their sub-skills to develop criteria for project manager selection. Based on the responses of project professionals from industry, the study uses analytical hierarchy process to prioritize and identify the relative importance of different skills in the criteria in order to develop a hierarchical structure for project manager selection.

Findings

The study finds that at the first level of project manager selection criteria, conceptual and organizational skills are the most important selection criteria followed by human skills and technical skills. At the second level of project manager selection criteria, planning, delegating authority and understanding methods, processes, and procedures are some of the important sub-selection criteria. The weights indicating the relative importance of major selection criteria and sub-selection criteria can be used to evaluate the relative weight of a given candidate for selection as a project manager.

Research limitations/implications

The results in this study are derived from specific demographic conditions in India. Future research with larger samples from other countries is needed for generalizations of the proposed criteria.

Practical implications

The proposed method quantifies the intangible qualitative criteria to select a project manager, which can aid decision-makers in a multi-criteria decision-making environment.

Originality/value

This research paper is focused on the identification of critical skills for the selection of a project manager, which is almost neglected by the researchers.

Team effectiveness in Non-Governmental Organizations (NGOs) projects

The incorporation of team context into research and practice regarding team effectiveness in NGOs projects is a constant challenge. The research seeks to address the gap and identify the critical determinants of team effectiveness in projects undertaken by non-governmental organizations. Using a systematic process, the study involved both literature and focus group discussions to generate the required items. A total of 157 respondents (Team Members and Team Leaders) were part of the study that filled the questionnaires. Using exploratory factor analysis followed by confirmatory factor analysis, both convergent and discriminant validity was established. The present study found that team effectiveness in NGO social projects has a total of seven dimensions namely: Inter team coordination, community social linkage, team performance, knowledge, skills, and attitudes, leadership communication and engagement, decision making and information sharing, and team formation. There is a significant lack of research on team effectiveness in NGO projects. Where considerably large proportion of research on team effectiveness has focused on the corporate sector, the non-governmental teams have been neglected. This study clearly highlights the determinants that make up team effectiveness in NGOs. The determinants identified will help to specifically look at the effectiveness of teams in NGO projects. The study would help NGOs identify the dimensions in which they may be performing in a weaker manner and direct their energies in improving the factors.

The Impact of Emotional Intelligence, Project Managers’ Competencies, and Transformational Leadership on Project Success: An Empirical Perspective

Project stakeholders always strive for a successful project, hence there is growing concern about the factors that influence project success. Although the success of a project is influenced by various factors, project managers play a very important role. This study aims to examine the relationship and impact of construction project managers’ emotional intelligence (EI), managerial competencies, and transformational leadership style on project success. A total of 107 Pakistani construction firms were studied with a view to measuring the effects of these variables on the overall performance of construction projects. The results show that project managers with high emotional intelligence who bear the desired competencies and exhibit transformational leadership behavior are effective leaders and ensure higher success in projects than their counterparts. The findings will assist project sponsors in selecting the appropriate project managers for their projects.

The Impact of Project Managers’ Personality on Project Success in NGOs: The Mediating Role of Transformational Leadership

This study examined the extent to which project managers’ personality determines project success through the mediating mechanism of transformational leadership. The context of the study was nongovernmental projects that focused on education and health. Data were collected from 170 project managers who were engaged in 10 different programs in various areas of Pakistan. Based on the post-positivism approach and a specific deductive design, the results of the study indicated that Extraversion, Agreeableness, and Openness to Experience were direct positive predictors of project success, whereas transformational leadership acted as a mediator of these relations. One of the personality dimensions (i.e., Conscientiousness) had only an indirect effect on project success through transformational leadership. No relation was found between Neuroticism and project success. The theoretical and practical implications for project management are also discussed.