1
|
Jewer J, Petersen BK, Gosine RG, Warrian PJ. Boundaries and Boundary Spanning in Digital Innovation Outsourcing: The Influence of Institutional Logics and Governance Systems. INFORMATION SYSTEMS MANAGEMENT 2022. [DOI: 10.1080/10580530.2022.2130480] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/05/2022]
Affiliation(s)
- Jennifer Jewer
- Faculty of Business Administration, Memorial University of Newfoundland, St. John’s, Toronto, Ontario, Canada
| | - Búi K. Petersen
- Sobey School of Business, Saint Mary’s University, Toronto, Ontario, Canada
| | - Raymond G. Gosine
- Faculty of Engineering and Applied Science, Memorial University of Newfoundland, St. John’s, Toronto, Ontario, Canada
| | - Peter J. Warrian
- Munk School of Global Affairs & Public Policy, University of Toronto, Toronto, Ontario, Canada
| |
Collapse
|
2
|
Organizational agility through outsourcing: Roles of IT alignment, cloud computing and knowledge transfer. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021. [DOI: 10.1016/j.ijinfomgt.2021.102385] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
|
3
|
Zheng F, Jiao H, Gu J, Moon HC, Yin W. The impact of knowledge flows on asset specificity from the perspective of open innovation. JOURNAL OF KNOWLEDGE MANAGEMENT 2021. [DOI: 10.1108/jkm-08-2020-0590] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This study aims to examine how different modes of knowledge flows affect the changes of asset specificity and how ownership control moderates the relationship between knowledge flows and asset specificity in the open innovation paradigm.
Design/methodology/approach
This paper selects information technology outsourcing as the research base. It uses the feasible weighted least squares modeling method for its analysis and has collected the data from 2,369 research and development contracts of multinational vendor firms in China.
Findings
The coupled and outbound knowledge flows have a direct and positive effect on asset specificity. Moreover, the results show that weak corporate control has significant moderating effects on the relationship between both coupled and outbound knowledge flows and asset specificity; the strong control positively moderates the relationship between outbound knowledge flows and asset specificity.
Practical implications
In open innovation, firms build a higher degree of asset specificity to maximize the efficiency of knowledge flows, which then helps them to enhance innovation capacity and market performance.
Originality/value
Preceding studies have tended to examine the influences of asset specificity as an independent variable in a closed innovation paradigm. Asset specificity is hence often left as the antecedent “black box.” This paper, however, opens the “black box” of asset specificity, which is set as a dependent variable, by investigating the influences of knowledge flows on the asset specificity in the context of open innovation. It also reinterprets the role of asset specificity by adopting the lens of open innovation theory.
Collapse
|
4
|
Amoako-Gyampah K, Acquaah M, Adaku E, Famiyeh S. Social capital and project management success in a developing country environment: Mediating role of knowledge management. AFRICA JOURNAL OF MANAGEMENT 2021. [DOI: 10.1080/23322373.2021.1927450] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
Affiliation(s)
- Kwasi Amoako-Gyampah
- Department of Information Systems & Supply Chain Management, Bryan School of Business & Economics, University of North Carolina at Greensboro, Greensboro, NC, 27402, USA
| | - Moses Acquaah
- Department of Management, Bryan School of Business & Economics, University of North Carolina at Greensboro, Greensboro, NC, 27402, USA
| | - Ebenezer Adaku
- Graduate School of Business, Ghana Institute of Management and Public Administration, Accra, Ghana
- School of Architecture and Built Environment, University of Wolverhampton, Wulfruna Street, Wolverhampton, WV1 1LY, UK
| | - Samuel Famiyeh
- Graduate School of Business, Ghana Institute of Management and Public Administration, Accra, Ghana
| |
Collapse
|
5
|
Cheng X, Fu S, de Vreede GJ. Determinants of trust in computer-mediated offshore software-outsourcing collaboration. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021. [DOI: 10.1016/j.ijinfomgt.2020.102301] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
|
6
|
Ouakouak ML, AlBuloushi N, Ouedraogo N, Sawalha N. Knowledge sharing as a give-and-take practice: the role of the knowledge receiver in the knowledge-sharing process. JOURNAL OF KNOWLEDGE MANAGEMENT 2021. [DOI: 10.1108/jkm-04-2020-0323] [Citation(s) in RCA: 8] [Impact Index Per Article: 2.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this study is to investigate whether openness to receive and openness to share knowledge drive employees to share knowledge with colleagues in the workplace. The authors also investigate what, if any, influence knowledge sharing has on performance at both individual and work unit levels.
Design/methodology/approach
Data were collected from 237 employees from eight banks in Kuwait. Structural equation modeling techniques were used to test the hypotheses.
Findings
The knowledge receiver’s openness to receive and openness to share knowledge influence the provider’s knowledge-sharing behavior. The latter positively affects the provider’s job performance and the work unit’s innovation performance. Furthermore, knowledge utilization strengthens knowledge sharing’s positive effect on work unit innovation.
Research limitations/implications
The findings of this study are industry and country specific and, therefore, would likely not be applicable to other settings. Thus, similar future research targeting different industries and/or countries is warranted. As a cross-sectional study, this research can also benefit from subsequent longitudinal studies.
Practical implications
Organizations should create a culture conducive to sharing knowledge. For example, managers should assure employees that knowledge shared with coworkers will be well received and utilized, remove barriers to new knowledge utilization and create awareness among employees that sharing knowledge benefits knowledge providers as well as knowledge providers.
Originality/value
The authors provide evidence of how the knowledge receiver’s openness to receive and to share knowledge affect the provider’s knowledge sharing. The authors also provide insights into how knowledge sharing drives job performance and innovation.
Collapse
|
7
|
The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector. SUSTAINABILITY 2020. [DOI: 10.3390/su12229687] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
In recent years, the concept of an organizational culture in hotels has held an important position on both a theoretical and practical level because this culture significantly affects organizational performance and the strategies adopted by hotels. Therefore, it is considered one of the key factors in determining hotels’ tendency towards outsourcing and sustainable performance. In this study, we aim to analyze the impact of the organizational culture on the level of outsourcing and sustainable performance. To do so, we will use the Competing Values Framework (CVF), which divides organizational culture into four typologies: hierarchical, group, rational, and development cultures. A personal questionnaire was administered to the directors or managers of 114 hotels located in two Egyptian cities: Hurgada and Sharm El Sheikh. The results of the structural model suggest the negative impact of the hierarchical and development cultures on the level of outsourcing. The results show a positive influence of the four types of organizational culture on sustainable performance, suggesting that these hotels have a strong interest in sustainability and the environment. The findings reveal a negative relationship between the level of outsourcing and sustainable performance. Finally, this study presents academic and practical implications, as well as recommendations for future research.
Collapse
|
8
|
Koo Y, Park Y, Ham J, Lee JN. Congruent patterns of outsourcing capabilities: A bilateral perspective. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2019. [DOI: 10.1016/j.jsis.2019.101580] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
|
9
|
IT outsourcing, knowledge transfer and project transition phases. VINE JOURNAL OF INFORMATION AND KNOWLEDGE MANAGEMENT SYSTEMS 2019. [DOI: 10.1108/vjikms-04-2019-0053] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThe purpose of this research was to uncover perceptions of information technology outsourcing (ITO) project leaders and project teams regarding knowledge transfer between client and vendor partners during opening and closing transition phases of ITO projects.Design/methodology/approachQualitative methods and exploratory case study design were used. Purposeful sampling was used to identify ITO knowledge assets including project team members and organizational documents and artifacts that may provide information regarding the knowledge transfer processes during the transition phases of the ITO project. Sample criteria were ITO project team members from one US-based client organization and the company’s international vendor partners. The study population included project managers, analyst, developers, subject matter experts (SMEs) and other ITO knowledge workers involved in the ITO project from one US-based organization. Interview and document analysis were done using of NVivo Pro 11®research software.FindingsFour themes emerged from participant responses relative to the opening and closing phases of ITO projects including KT approaches to plans and processes; KT dependencies relative to IT project team member’s reliance on project tools, processes and artifacts; determinants of KT success or failure relative to project team members’ perceptions; and role of documentation relative to communication and distribution of KT outcomes.Originality/valueThis research may provide insights into additional aspects of knowledge transfer during ITO transition phases, which may be used by IT leaders and project teams to plan for successful knowledge transfer during the transition phases of ITO projects.
Collapse
|
10
|
Shim S, Lee J, Kim S. Perspective-varying effects of peripheral knowledge in IT outsourcing: when vendor and client are collated. JOURNAL OF KNOWLEDGE MANAGEMENT 2019. [DOI: 10.1108/jkm-03-2018-0194] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThis study aims to examine how the role of peripheral knowledge changes along with the perspectives of vendor and client in inter-organizational IT outsourcing. To this end, this study tests the effects of the peripheral knowledge of vendors and clients on IT outsourcing performance under three different combinations of performance-assessing views from both parties.Design/methodology/approachTo contrast the effects of the peripheral knowledge of vendors and clients based on their views, this study collects matching data on 107 projects from both parties. The survey method is adopted to measure the peripheral knowledge levels of vendors and clients and IT outsourcing success. The associations between peripheral knowledge and IT outsourcing performance are then assessed when the views match, cross and agree to a certain level.FindingsThe peripheral knowledge of vendors plays a more significant role than that of clients in most IT outsourcing cases. Moreover, the agreement between the peripheral knowledge of vendors and clients shows a moderating effect only when the performance is assessed by clients than by vendors.Originality/valueThis study contrasts the peripheral knowledge of vendors and clients by altering performance-assessing views in IT outsourcing. This study also rationalizes why the peripheral knowledge of vendors is more important than that of clients, as well as explains whose perspective is more significant when the performance is assessed.
Collapse
|
11
|
Lokuge S, Sedera D, Grover V, Dongming X. Organizational readiness for digital innovation: Development and empirical calibration of a construct. INFORMATION & MANAGEMENT 2019. [DOI: 10.1016/j.im.2018.09.001] [Citation(s) in RCA: 96] [Impact Index Per Article: 19.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
|
12
|
Organizational Performance and Sustainability: Exploring the Roles of IT Capabilities and Knowledge Management Capabilities. SUSTAINABILITY 2018. [DOI: 10.3390/su10103816] [Citation(s) in RCA: 27] [Impact Index Per Article: 4.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
This study explores the effects of organizational information technology (IT) capability in determining organizational performance and sustainable competitive advantage. Building on the resource-based and knowledge-based views of a firm, the study proposes a theoretical framework. In this framework, organizational IT capability is theorized to strengthen organizational performance and sustainable competitive advantage, directly and indirectly, through organizational knowledge management capabilities. Data collected from the middle and senior managers of diverse organizations in an emerging economy have been used to test the relationships in the framework. To estimate the proposed relationships in the conceptual model, we use structural equation modeling through SmartPLS 3.2. The results confirm that organizational IT capability significantly impacts organizational performance and sustainable competitive advantage. Additionally, organizational knowledge management capabilities partially mediate the relationship between IT capability and the outcomes (i.e., organizational performance and sustainable competitive advantage). The study concludes with a discussion of the implications for academicians and managers.
Collapse
|
13
|
Pan W, Zhang Q, Teo TS, Lim VK. The dark triad and knowledge hiding. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2018. [DOI: 10.1016/j.ijinfomgt.2018.05.008] [Citation(s) in RCA: 94] [Impact Index Per Article: 15.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
|
14
|
Wang SY, Hsu JSC, Li Y, Lin TC. Promoting uncommon use of knowledge in information system departments. INFORMATION TECHNOLOGY & PEOPLE 2018. [DOI: 10.1108/itp-09-2016-0215] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this paper is to gain a clear understanding of the impact of uncommon use of knowledge (adaptation and augmentation) on the performance of information systems (IS) departments, and to explore the effects of human-resources management (HRM) practices on uncommon use of knowledge.
Design/methodology/approach
A questionnaire-based survey was used to measure the constructs of the research model. A survey package was delivered to project managers or team leads and 133 responses were returned.
Findings
The empirical results indicate that knowledge adaptation has a significant effect on departmental performance, whereas knowledge augmentation is more important to innovation than to routine departmental performance. The results also show that, while knowledge adaptation can be enhanced by communication and an uncertainty-avoidance culture, knowledge augmentation is an outcome of shared decision-making, the use of teams, and innovation-based policies.
Research limitations/implications
Given the positive impact of uncommon use of knowledge on IS department performance, future research should explore other factors besides HRM practices to boost it.
Practical implications
The results can serve as guidance for managers looking to select HRM practices to promote uncommon use of knowledge.
Originality/value
This study introduces knowledge adaptation and knowledge augmentation as the component processes of uncommon use of knowledge to the IS discipline, and empirically validates the antecedents and consequences of uncommon use of knowledge using survey data.
Collapse
|
15
|
The role of Lean principles in supporting knowledge management in IT outsourcing relationships. KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE 2018. [DOI: 10.1057/s41275-017-0072-8] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
|
16
|
Evolution of the impact of e-business technology on operational competence and firm profitability: A panel data investigation. INFORMATION & MANAGEMENT 2018. [DOI: 10.1016/j.im.2017.08.002] [Citation(s) in RCA: 52] [Impact Index Per Article: 8.7] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
|
17
|
Kang M, Kim B. Motivation, opportunity, and ability in knowledge transfer: a social network approach. KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE 2017. [DOI: 10.1057/s41275-016-0045-3] [Citation(s) in RCA: 17] [Impact Index Per Article: 2.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
Affiliation(s)
- Minhyung Kang
- Department of Advanced Industry FusionKonkuk University 120 Neungdong-ro, Gwangjin-gu 05029 Seoul South Korea
| | - Byoungsoo Kim
- School of BusinessYeungnam University 280 Daehak-ro 712-749 Gyeongsan Gyeongbuk South Korea
| |
Collapse
|
18
|
Koo Y, Lee JN, Heng CS, Park J. Effect of multi-vendor outsourcing on organizational learning: A social relation perspective. INFORMATION & MANAGEMENT 2017. [DOI: 10.1016/j.im.2016.09.007] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
|
19
|
Mao H, Liu S, Zhang J, Deng Z. Information technology resource, knowledge management capability, and competitive advantage: The moderating role of resource commitment. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2016. [DOI: 10.1016/j.ijinfomgt.2016.07.001] [Citation(s) in RCA: 93] [Impact Index Per Article: 11.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
|
20
|
Resource alignment, organizational distance, and knowledge transfer performance: the contingency role of alliance form. JOURNAL OF TECHNOLOGY TRANSFER 2016. [DOI: 10.1007/s10961-016-9505-4] [Citation(s) in RCA: 13] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
|
21
|
Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions. JOURNAL OF INFORMATION TECHNOLOGY 2016. [DOI: 10.1057/jit.2016.2] [Citation(s) in RCA: 55] [Impact Index Per Article: 6.9] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
|
22
|
Liu M, Hull CE, Hung YTC. Starting open source collaborative innovation: the antecedents of network formation in community source. INFORMATION SYSTEMS JOURNAL 2016. [DOI: 10.1111/isj.12113] [Citation(s) in RCA: 12] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
Affiliation(s)
- Manlu Liu
- Management Information Systems, Saunders College of Business; Rochester Institute of Technology; Rochester NY USA
| | - Clyde Eiríkur Hull
- Department of Management, Saunders College of Business; Rochester Institute of Technology; Rochester NY USA
| | - Yu-Ting Caisy Hung
- School of Individualized Study; Rochester Institute of Technology; Rochester NY USA
| |
Collapse
|
23
|
Qi C, Chau PY. Relationship or contract? Exploring the key factor leading to IT outsourcing success in China. INFORMATION TECHNOLOGY & PEOPLE 2015. [DOI: 10.1108/itp-10-2014-0236] [Citation(s) in RCA: 11] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– Effective management of IT outsourcing continues to be a challenge to organizations today. Organizations in China suffer from even bigger problems than other regions of the world. The IT outsourcing market is in its infancy and the outsourcing practice is still at its initial stage. Regarding to the outsourcing management issues, the literature has explored the role of either the relationship or contract in governing IT outsourcing success. However, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. The paper aims to discuss these issues.
Design/methodology/approach
– This study develops a conceptual model and empirically tests it through a cross-sectional survey conducted in five big cities of Mainland China.
Findings
– The data analysis results identified the dimensionalities of relationship, contract and IT outsourcing success and proved the causal relationships between these three constructs.
Originality/value
– This research re-emphasizes the importance of relationship in IT outsourcing success and the fundamental role of contract in developing a sound relationship. It also gives some implications on how to evaluate IT outsourcing success in China, an emerging market for IT outsourcing.
Collapse
|
24
|
|
25
|
Ko DG. The mediating role of knowledge transfer and the effects of client-consultant mutual trust on the performance of enterprise implementation projects. INFORMATION & MANAGEMENT 2014. [DOI: 10.1016/j.im.2014.04.001] [Citation(s) in RCA: 22] [Impact Index Per Article: 2.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
|