Enterprise social media and cyber-slacking: A Kahn’s model perspective

Sharing or Hiding? Exploring the Influence of Social Cognition and Emotion on Employee Knowledge Behaviors within Enterprise Social Media

As emerging knowledge management platforms, enterprise social media (ESM) provide an important way for employees to engage in knowledge sharing and information communication within their organization. However, the question of how to encourage employees to engage in continuous knowledge sharing rather than knowledge hiding on ESM has not received sufficient attention from scholars. In contrast to previous studies that focused on a single theory perspective and a single knowledge behavior, in this study, we took a user cognition and emotion perspective and constructed a mechanism model for the impact of knowledge sharing and knowledge hiding among employees on ESM based on social cognition theory and emotion as social information theory. A total of 240 valid questionnaires were collected and used to empirically test the model. The results indicate that reciprocity and outcome expectancy have a significant positive effect on employees' knowledge-sharing behavior, while reciprocity and trust have a significant negative effect on employees' knowledge-hiding behavior. Positive emotions play a positive (enhancing) moderating role on the path between outcome expectancy and knowledge-sharing behavior, while negative emotions play a negative (weakening) moderating role on the path between reciprocity and knowledge-hiding behavior, as well as between trust and knowledge-hiding behavior. By incorporating employee emotions into the framework of social cognition's impact on employee knowledge behavior, this study enriches theories related to enterprise social media, knowledge management, and user behaviors. Our research findings have practical implications for guiding employees to engage in positive knowledge sharing and reducing knowledge hiding on enterprise social media.

Unpacking the relationship between technological conflicts, dissatisfaction, and social media discontinuance intention: An integrated theoretical perspective

Previous research has largely overlooked the examination of the association between family, work, and personal (FWP) conflict, user dissatisfaction, and subsequent discontinuation intention in the context of social networking sites (SNS). Addressing this research gap, the present study aims to present an integrated theoretical perspective that combines Expectancy Disconfirmation Theory (EDT) and Merton's functions. By doing so, we seek to provide a comprehensive understanding of the factors influencing SNS withdrawal behavior. To achieve this objective, data were collected from 360 SNS users using a time-lag method across three waves, and Structural Equation Modeling (SEM) was employed for data analysis. The findings of our study reveal that all three disconfirmation-based factors (i.e., FWP conflicts) positively contribute to SNS user dissatisfaction, which subsequently leads to users' intention to discontinue their SNS usage. Additionally, we explored the moderating role of Merton's functions, specifically manifest and latent functions, in influencing users' decisions to discontinue SNS use. The results indicate that the manifest functions of social media weaken the relationship between dissatisfaction and discontinuation intention, whereas the latent functions do not exhibit a significant interaction effect. By proposing a dual theoretically integrated mechanism of SNS discontinuation intention, study contributes to the existing literature in the field of information systems. Furthermore, our findings provide valuable insights for managers regarding the timing and manner in which social media FWP conflicts can lead to user dissatisfaction. This knowledge can assist in the development of effective strategies aimed at retaining users in SNS and enhancing their overall user experience.

Above management: Scale development and empirical testing for public opinion monitoring of marine pollution

The marine eco-environment is receiving increasing attention globally, and the rapid development of network technology has enabled individuals to express their dissatisfaction and appeals for marine pollution through public engagement measures, particularly on network platforms. As a result, chaotic public opinions and information dissemination on marine pollution are becoming more prevalent. Previous studies have mainly focused on practical measures of marine pollution management, with limited exploration of how to prioritize the monitoring of public opinions on marine pollution. This study aims to develop a comprehensive and scientific measurement scale for public opinion monitoring on marine pollution by defining its implications and dimensions, verifying its reliability, validity, and predictive validity. The research defines the implications of public opinion monitoring regarding marine pollution based on previous literature and experience, using empathy theory as an entry point. The study uses text analysis to explore the internal laws of topic data on social media sites (n = 12,653), forming a theoretical conception of public opinion monitoring composed of three Level 1 dimensions (empathy arousal, empathy experience, and empathy memory). Based on research conclusions and related measurement scales, the study compiles the measurement items to develop the initial scale. Finally, the study verifies the scale reliability and validity (n1 = 435, n2 = 465) and predictive validity (n = 257). Results show that the public opinion monitoring scale has good reliability and validity, and the three Level 1 dimensions have a high level of interpretation for public opinion monitoring and good predictive validity. This research expands the application scope of public opinion monitoring theory and emphasizes the significance of public opinion management on the basis of traditional management research, increasing marine pollution managers' attention to the public domain of the network. Furthermore, it provides public opinion monitoring instruments for marine pollution through scale development and empirical research, reducing the occurrence of public trust crises and creating a stable and harmonious network environment.

Exploring the mechanism of consumer purchase intention in a traditional culture based on the theory of planned behavior

There has been a growing interest among scholars and practitioners in cultural empowerment due to the importance of this subject. In this study, we aim to explore the connection between traditional cultural symbols and cultural identity, further estimating how two variables stimulate consumers' emotional value to generate consumers' purchase intention. Based on existing traditional cultural literature and the theory of planned behavior (TPB), we first proposed a research framework and then empirically tested the relationship among traditional culture symbols, cultural identity, emotional value, and consumers' purchase intention. The survey data was tested using structural equation modeling (SEM) and the following conclusions were drawn. First, the cognition of traditional cultural symbols and cultural identity has a direct and significant impact on the emotional value thereby, eliciting consumers' purchase intention. Second, traditional cultural symbols are directly and indirectly (i.e., through emotional value or cultural identity) positively associated with consumers' purchase intention, also cultural identity is directly and indirectly (i.e., through emotional value) associated with consumer purchase intention. Finally, emotional values mediate the indirect effect of traditional culture and cultural identity on purchase intention, and cultural identity plays a moderating role between traditional cultural symbols and consumers' purchase intention. Our findings help to expand the existing literature on consumer purchase intentions by rationally using traditional cultural symbols in the product design and suggesting relevant marketing strategies. The research results can provide valuable inspiration for promoting the sustainable development of the national tidal market and repeating consumers' purchasing intentions.

Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic

Purpose

The use of over-the-top (OTT) platforms grew substantially after the declaration of the COVID-19 pandemic in 2020. With the pandemic receding, there is a concern that users may not continue with their subscriptions. To counter this, OTT service providers must strategize proactively to retain and acquire new users once the pandemic abates. Positing that understanding the consumption values that users ascribe to OTT platform usage can provide useful customer retention insights, the purpose of this paper is to use the theory of consumption value (TCV) to study the values that users derived from their use of OTT following the onset of the pandemic.

Design/methodology/approach

The mixed-method approach is used to collect qualitative and quantitative data. Analysis of qualitative responses collected through interviews of 12 current OTT platform users helped identify two categories of OTT platform-specific values: attribute-level and benefit-based. Next, the study examined the association of values thus identified with one another, as well as with continued intentions to use OTT platforms, by analyzing data collected from 371 existing users.

Findings

The findings indicated that functional value quality and social value, representing the attribute-level values, were positively associated with two benefit-based values – functional value price and emotional value (EMV). Next, EMV was not only associated with intentions but also partially mediated the association of attribute-level values with intentions. Premium subscription purchased and increased viewing time were confirmed to have moderating effects on the association between attribute-level and benefit-based values.

Originality/value

The study is amongst the foremost research initiatives to examine consumption values derived from OTT platform usage after the onset of the pandemic. Its novelty also comes from its identifying OTT platform-specific consumption values for the first time and adding a new dimension to the TCV by examining the interplay of these values in the OTT platform context.

Exploring the mechanism of empathy on lens language and linguistic landscape on movie-induced tourism: The moderating effect of cultural differences

Since the development of film-induced tourism, scholars have increasingly shifted their attention to examining film-induced tourism from different perspectives. However, little research has been devoted to the underlying mechanisms by which audiences empathize with movie scenes. Current research believes that the lens language of movies is helpful for the communication between the movie and the audience. It not only helps the audience to shape the imagination of the movie scene, but also contributes to the construction of a virtual language landscape, and promotes the audience's cognition of the movie scene. Bringing their emotions and self-expression into the story ultimately enhances the audience's perception of where it was filmed. In exploring the framework of the transformation of empathy in lens language to landscape language, cultural differences are also proposed as the boundary conditions for the relationship between lens language and empathy. Structural equation modeling with PLS-SEM was employed to test the proposed hypotheses. The findings suggest that lens language positively predicts language landscape and empathy positively mediates the aforementioned relationship. Furthermore, the interaction term of cultural differences amplifies the relationship between lens language and empathy. Finally, we discuss theoretical and practical implications.

Does cultural resource endowment backfire? Evidence from China's cultural resource curse

Resource curse theory suggests that regions rich in natural resource endowments accumulate adverse economic competitive, but few studies have focused on causes and mechanisms of cultural resource curses. Since the development of the cultural industries is relatively backward in some regions with rich cultural resources in central and western China. Combined with the theory of cultural resources and the resource curse, we build cultural resource endowment and cultural resource curse coefficients and measure the distribution of cultural resource curses based on the dataset of 29 provinces in China covering 2000-2019. The results show that there is a serious cultural resource curse in western China. The causes of the cultural resource curse are multiple, place attachment and cultural field can influence cultural behaviors, and the environmental impact of industrial ecosystems causes path dependence in cultural resource exploration and cultural industry development. We further empirically tested the influence of cultural resources on cultural industries in different sub-regions of China and the transmission mechanism of the curse of cultural resources in western China. The results show that the influence of cultural resources on the cultural industries is not significant in the overall of China, but it is significantly negative in western China. The resource-dependent model of cultural industries development in western China has attracted more primary labor and crowded out government spending on education. Moreover, it hinders the upgrading of human resources and inhibits the modern innovative development of the cultural industries. This is an important reason for the curse of cultural resources in the development of cultural industries in western China.

The value of tourism public opinion management in social governance: A study on the impact of electronic word-of-mouth perception on people's livelihood well-being

In the process of tourism market upgrading and tourism iteration, tourism companies will face a more complex public opinion environment. Designing a socialized public opinion management method for tourism with social governance to improve people's livelihood and well-being has become the primary concern of the tourism industry. Therefore, the existing literature has extensively focused on the role and influence of public opinion word of mouth from the perspective of tourist or consumer behavior. However, moderating role of individual tourist characteristics and environmental elements has not yet been deeply explored. Therefore, integrating with the background of the social media, this study examines how electronic word-of-mouth (eWOM) is related to the well-being of people's livelihood, and explores the interaction between individual characteristics and eWOM perception in Study 1. Furthermore, in Study 2, we provided novel boundary conditions, namely environmental elements (i.e., physical, social and historical environment). We used mixed methods (i.e., quantitative and experimental designs) to reveal that tourists' perceptions of eWOM have a significant positive effect on tourists' well-being experience. The results show that tourists' eWOM perception has a significant positive impact on their well-being experience. In addition, individual characteristics and environmental elements showed significant moderating effects between eWOM and well-being of people's livelihood. This study discusses the theoretical and practical implications, exploring the value of tourism public opinion management in social governance centered on tourists' eWOM perception, which helps tourism companies to effectively prevent and resolve risks affecting social harmony and stability in the field of cultural tourism and create a safe and stable cultural tourism market environment.

The Impact of Social Media on Employee Mental Health and Behavior Based on the Context of Intelligence-Driven Digital Data

With the rapid development and widespread popularity of the Internet, employee social media use at work has become an increasingly common phenomenon in organizations. This paper analyzes 105 related papers from the Social Science Citation Index in Web of Science through Scoping Review to clarify the definition and characteristics of employee social media use and the types of social media and summarizes the current research methods. Then, the reasons for employees' willingness and refusal to use social media and the positive and negative effects of employee social media use on employees' work attitudes, behaviors, and performance are discussed. Then, the mediating variables, moderating variables, and theoretical frameworks used in the relevant studies are described, and a comprehensive model of employee social media use is constructed. Finally, this paper indicates future research directions based on the latest research results in 2020-2022, i.e., improving research methods, increasing antecedent studies, expanding consequence research, and expanding mediating variables, moderating variables, and theoretical perspectives.

Linking enterprise social media use, trust and knowledge sharing: paradoxical roles of communication transparency and personal blogging

Purpose

The purpose of this study is to investigate the impact of enterprise social media (ESM) use on two trust dimensions – affect-based trust (ABT) and cognition-based trust (CBT) – as mediators in the relationship between ESM use and knowledge sharing. In the first stage of the proposed model, the authors also consider transparent communication (TC) and personal blogging with colleagues (PBC) during work and non-work hours as moderators that reshape trust levels and subsequently promote knowledge sharing within the organisation.

Design/methodology/approach

The authors collected the data in three waves from employees in China, the world’s largest market for social media. Five companies, including three information technology companies and two software companies, were targeted for data collection. Initially, a total of 403 ESM users were recruited, but the final sample in the final round was reduced to N = 292. The authors used Mplus (v8.5) to calculate direct path coefficients and indirect moderated-mediation effects.

Findings

The use of ESM promotes ABT and CBT, thereby improving knowledge sharing. ABT and CBT both fully mediate the effect of ESM use on knowledge sharing. However, the research reveals paradoxical findings regarding moderation. For example, on the one hand, TC negatively moderates the association between ESM use and ABT, thereby reducing knowledge sharing in the workplace. On the other hand, TC strengthens the relationship between the use of ESM and CBT, thereby increasing knowledge sharing. These contradictory findings indicate that TC functions as a double-edged sword; thus, the effective use of ESM in the workplace requires managers’ intervention. Finally, the analysis reveals that the moderating role of PBC strengthens the association between ESM use and both ABT and CBT, thereby increasing knowledge sharing.

Originality/value

While stakeholders have expressed concern regarding the adverse impacts of workplace ESM adoption on employee performance, the authors provide a broad, novel perspective on the potential of ESM use to enhance knowledge sharing via trust (i.e. ABT and CBT). To the best of the authors’ knowledge, this is the first study to offer a comparative view of trust dimensions, such as ABT and CBT, and to discuss how, why and when TC and PBC interactions moderate the relationship of ESM to ABT and CBT and thereby lead to knowledge sharing. These interesting findings guide further research into the role of ESM in the workplace, especially research based on rational choice theory and communication visibility theory, by illuminating the ways in which employees can use ESM to reshape social communication in the workplace and thereby enhance knowledge sharing.

Untangling the role of power in knowledge sharing and job performance: the mediating role of discrete emotions

Purpose

The purpose of this study is to empirically examine how psychological power explains dual conflicting emotions, influences and jeopardises knowledge sharing and eventually affects job performance. Specifically, this study argues that psychological power can induce feelings of pride and anxiety, which have opposite downstream effects on employees’ knowledge sharing and tasks, proactive and affiliative (TPA) performances.

Design/methodology/approach

This study tested the model using three waves of multi-source data from 46 teams and 357 respondents in the information technology and software industry in China. This study used multilevel structural equation modelling with Mplus 7.4 to examine the within-level team variance and thereby estimated the confidence intervals for the direct and indirect paths.

Findings

The results indicate that increased psychological power can cause contradictory emotions (i.e. pride and anxiety). Pride positively mediates the indirect influence of psychological power on knowledge sharing and TPA performance, while anxiety negatively mediates the above-mentioned indirect relationships.

Research limitations/implications

This study provides a novel perspective on how psychological forces shape people’s emotional experiences and subsequently their motivation to share knowledge and job performance. By integrating the existing power literature rooted in the approach/inhibition theory of power and cognitive appraisal theory of emotion, we identify two discrete emotions as underlying mechanisms between increased psychological power and motivation to share knowledge and job performance.

Practical implications

This research provides insights for managers regarding the ways in which psychological power can stimulate individuals to engage in negative behaviour towards others. Managers, in turn, must consider self-regulation to control this negative impact.

Originality/value

This study is among the earliest to examine the role of discrete positive and negative emotions caused by increased psychological power, which subsequently affect knowledge sharing and TPA performance.

Explore the mechanism for seafarers to reconnect with work after post-pandemic psychological distress (PAPIST19): The moderating role of health-supporting climate

Covid-19 has disrupted the lives of employees all over the world. After experiencing a prolonged yet ongoing destructive event (i.e. Covid-19), finding an effective and non-invasive way to get employees back and engage in work is a huge challenge for scholars. Few studies have focused on returning to work after a traumatic event (limited time), but the post-pandemic psychological stress caused by the Covid-19 (PAPIST₁₉) has not received much attention. Current research addresses this gap and uses a comprehensive model drawn from the transactional model of stress and the Kahn psychological framework to advance the work of predicting PAPIST₁₉. Specifically, the current research investigates how PAPIST₁₉ is related to job engagement, and emotional exhaustion and how job reattachment mediates the relationship. In addition, we use health support climate (HSC) as a boundary condition in our model, which can weaken the impact of PAPIST₁₉ and enhance the effectiveness of job reattachment in reducing emotional exhaustion and increasing job engagement. To test our model, we collected data in multiple waves from Chinese seaports, where seafarers came to work after the restrictions were lifted in China. The current research is one of the earliest scholarly contributions. It paved the way for the research to solve the problem of workers returning to work after large-scale destructive events, and discussed important implications.

The impact of organizational ostracism on knowledge hiding: analysing the sequential mediating role of efficacy needs and psychological distress

Purpose

Drawing on the conservation of resources theory and need-threat model, this study aims to analyse the mediating role of efficacy needs (EN) and psychological distress (PD) on the relationship between workplace ostracism (WO) and knowledge hiding (KH) behaviour of employees.

Design/methodology/approach

Time-lagged data were collected from 225 employees working in the mobile telecommunication sector through online survey instruments prepared in light of past literature. SmartPLS3 was used to analyse the data.

Findings

The results obtained confirm the initial hypothesis that there exists a positive relationship between WO and KH. Furthermore, the results also established the sequential mediating roles of EN and PD between WO and KH behaviour of employees.

Originality/value

This study adds to the literature suggesting that WO represents a real threat to companies that aim to foster knowledge-sharing behaviours. Moreover, it reveals that EN and PD are two underlying mechanisms behind the baseline relationship.

Leveraging enterprise social network technology: understanding the roles of compatibility and intrinsic motivation

Purpose

This study explores the factors influencing the value of enterprise social media (ESM) from the perspective of compatibility. Establishing a theoretical model based on compatibility theory, the authors examine the effects of two dimensions of compatibility and the mediating effects of employees' intrinsic motivations. ESM is an important tool that helps companies to enhance knowledge sharing and cross-department collaboration. Thus, it is important to understand factors that can facilitate the role of ESM in improving enterprise operating performance.

Design/methodology/approach

The authors conducted a survey among 353 users of a leading ESM platform and empirically investigated how compatibility influences ESM value through employees' intrinsic motivations. Structural equation modeling (SEM) was applied to study the relationship among compatibility, employees' intrinsic motivations and ESM value.

Findings

The empirical research results indicate that compatibility of self-interest with group interest influences the value of ESM, and intrinsic motivations toward collaboration and toward knowledge management partially mediate the effects of the two dimensions of compatibility on ESM value.

Research limitations/implications

First, the empirical analysis relies on data from surveying employees of Chinese companies. Therefore, one direction for future research is to reexamine the model using data from other countries. Second, the effects of compatibility identified in the study may vary among different ESM platforms. In addition, the findings may change for organizations having different sizes.

Practical implications

This finding suggests that managers should pay close attention to potential conflicts of interest when implementing ESM to enhance group communication and collaboration. This study also highlights the importance of compatibility of new working processes with experience in practice. In addition, intrinsic motivations towards both cooperation and knowledge management in ESM are important factors influencing the value creation of ESM. Therefore, to cultivate employees' intrinsic motivation, managers and organizations need to facilitate the formation of a collaborative atmosphere and habits of cooperative adoption.

Originality/value

Although previous studies show that compatibility is a strong belief salient to technology acceptance and continuance usage behavior, the operational definition of compatibility developed by prior studies has generally been limited to the technology perspective and the individual level. However, the primary benefit of ESM is enabling online team collaboration and knowledge sharing across various departments. Thus, the level of compatibility between employees' self-interests and group interests may influence their intrinsic motivations toward ESM usage. From this perspective of individual–group interest conflicts, the authors propose a conceptual research model based on the theory of compatibility in innovation diffusion.

Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19

The spread of fake news in social networks has become a major concern for various sectors of society, including retail and service providers, some of whom have suffered from decreasing sales due to misinformation consumers shared online. The current COVID-19 crisis has added to the surrounding hysteria, as fake news during crises can heighten negative behavioural responses in consumers, such as irrational panic buying or taking false medical precautionary measures. In fact, driven by the ubiquitous social media landscape, the dissemination of misinformation and the overarching overabundance of information have been major challenges of the pandemic. Given that current research offers little insight into the processes behind the sharing of fake news among consumers and that research on consumer-centred mitigating mechanisms is missing, this study explores the relationship between information overload, fake news sharing, and the overlooked concept of consumers' resilience as a potential shield as viewed through the lens of the current crisis. Structural equation modelling is applied to cross-sectional data from 241 social media users. Drawing from theories of transactional stress and psychological resilience, it is demonstrated that information overload leads to an increased likelihood of fake news sharing by increasing consumers' psychological strain. Furthermore, the study shows that consumers' resilience has the power to mitigate the drastic effects of this negative chain of influence by inhibiting each of the processual components. The results have important implications extending beyond crises. Measures should be taken to enhance consumers’ resilience amidst technology-induced stressors while altering the information environment confronting consumers.

COVID-19 information overload and generation Z's social media discontinuance intention during the pandemic lockdown

While previous research highlights the benefits of social media in times of a pandemic, this research focuses on the potential dark side of social media use among Generation Z (Gen Z) in the UK during the COVID-19 pandemic lockdown between March and May 2020. The study reveals that COVID-19 information overload through social media had a negative impact on Gen Z social media users' psychological well-being. Moreover, perceived information overload heightened both social media fatigue and fear of COVID-19, which, in turn, increased users' social media discontinuance intention. In addition, considering that social media is the predominant method of maintaining connectivity with others for Gen Z users during the lockdown, the fear of missing out (FoMO) buffered the impact of social media fatigue and fear of COVID-19 on Gen Z users' social media discontinuance intention. Our research adds a hitherto underexplored perspective to the impact of the COVID-19 pandemic on young people's mental health. We offer a series of practical suggestions for social media users, social media platform providers, and health officials, institutions, and organizations in the effective and sustainable use of social media during the global COVID-19 pandemic and in the post-pandemic time.