Bidirectional approximate reasoning-based approach for decision support

Performance measurement of e-commerce supply chains using BWM and fuzzy TOPSIS

Purpose

The purpose of this paper is to persuade a hybrid framework, which can be used to assess the performance of various supply chains and can be further used to segregate supply chains concerning critical KPMs. The KPMs have been selected in the COVID-19 pandemic condition.

Design/methodology/approach

A real case of e-commerce is presented to illustrate the working of the proposed framework comprising a hybrid methodology of BWM and Fuzzy TOPSIS to measure the performance of the e-commerce supply chains by identifying the critical key performance metrics (KPMs) and measuring the performance of the considered supply chains against these.

Findings

The proposed framework is illustrated using real-time data from experts, collected through interviews and discussions. It is found that rate of return on investment (SCPM 27), flexibility of service systems to meet particular customer needs (SCPM 23) and supplier lead time against industry norm (SCPM 33) are significantly weighed in assessing performance of the selected supply chains, with weights 0.07764, 0.06863 and 0.0547, respectively. Amazon and Flipkart are seen to stand out among the other supply chains taken for the present study with closeness coefficients as 0.945 and 0.516, respectively.

Originality/value

The contemporary world has seen the drastic attack of COVID-19 on many firms worldwide, and hence measuring the performance of the supply chains has become necessary so as to understand the critical factors affecting performance, their relative importance and the firm's relative standings. There have been studies in the recent past where researchers worked on similar motives to generate a framework to measure performance of supply chains, but it is seen that the methodologies lack flexibility with respect to effectively handling large data, uncertainty in human emotions, consistency, etc. This is where the current study stands out in effectively measuring the performance of supply chains so as to aid many firms affected by the pandemic.

Approximate reasoning with fuzzy rule interpolation: background and recent advances

Approximate reasoning systems facilitate fuzzy inference through activating fuzzy if–then rules in which attribute values are imprecisely described. Fuzzy rule interpolation (FRI) supports such reasoning with sparse rule bases where certain observations may not match any existing fuzzy rules, through manipulation of rules that bear similarity with an unmatched observation. This differs from classical rule-based inference that requires direct pattern matching between observations and the given rules. FRI techniques have been continuously investigated for decades, resulting in various types of approach. Traditionally, it is typically assumed that all antecedent attributes in the rules are of equal significance in deriving the consequents. Recent studies have shown significant interest in developing enhanced FRI mechanisms where the rule antecedent attributes are associated with relative weights, signifying their different importance levels in influencing the generation of the conclusion, thereby improving the interpolation performance. This survey presents a systematic review of both traditional and recently developed FRI methodologies, categorised accordingly into two major groups: FRI with non-weighted rules and FRI with weighted rules. It introduces, and analyses, a range of commonly used representatives chosen from each of the two categories, offering a comprehensive tutorial for this important soft computing approach to rule-based inference. A comparative analysis of different FRI techniques is provided both within each category and between the two, highlighting the main strengths and limitations while applying such FRI mechanisms to different problems. Furthermore, commonly adopted criteria for FRI algorithm evaluation are outlined, and recent developments on weighted FRI methods are presented in a unified pseudo-code form, easing their understanding and facilitating their comparisons.