Can high quality listening predict lower speakers' prejudiced attitudes?

An experimental study of the process of felt understanding in intergroup relations: Japanese and Chinese relations in Japan

"Felt understanding" is a crucial determinant of positive interpersonal and intergroup relationships. However, the question of why felt understanding shapes intergroup relations has been neglected. In a pre-registered test of the process in intergroup relations with a sample from East Asia, we manipulated felt understanding (understood versus misunderstood by an outgroup) in an experimental study (N = 476). The results supported the expectation that felt understanding would lead to a more positive intergroup orientation and action intention. The results of parallel mediation analyses showed that felt understanding indirectly predicted intergroup outcomes through felt positive regard, intergroup overlap, and outgroup stereotypes. Furthermore, the results of post-hoc sequential mediation analyses indicated that felt understanding indirectly predicted intergroup outcomes sequentially through felt positive regard and intergroup overlap, followed by outgroup stereotypes.

Motivation Science Can Improve Diversity, Equity, and Inclusion (DEI) Trainings

Recent reviews of efforts to reduce prejudice and increase diversity, equity, and inclusion (DEI) in the workplace have converged on the conclusion that prejudice is resistant to change and that merely raising awareness of the problem is not enough. There is growing recognition that DEI efforts may fall short because they do not effectively motivate attitudinal and behavioral change, especially the type of change that translates to reducing disparities. Lasting change requires sustained effort and commitment, yet insights from motivation science about how to inspire this are missing from the scientific and practitioner literatures on DEI trainings. Herein, we leverage evidence from two complementary approaches to motivating change and reducing defensiveness: self-determination theory, a metatheory of human motivation, and motivational interviewing, a clinical approach for behavior change, to tackle the question of how to improve DEI efforts. We distill these insights for researchers, teachers, practitioners, and leaders wanting to apply motivational principles to their own DEI work. We highlight challenges of using this approach and recommend training takes place alongside larger structural and organizational changes. We conclude that motivation is a necessary (but insufficient) ingredient for effective DEI efforts that can energize personal commitment to DEI.

Responsiveness in interracial interactions

Perceived responsiveness-feeling understood, validated, and cared for-is critical for wellbeing and successful relationships, yet these feelings are experienced less frequently in interracial interactions than in same race-interactions. In this article, we synthesize recent research on responsiveness in interracial interactions and relationships. We first highlight how responsiveness differs in interracial versus same-race contexts. We next discuss the role of cross-race partners' goals and motivations in responsiveness, with particular attention to the ways in which self-presentation goals undermine responsiveness as well as emerging research on goals and motivations that may facilitate responsiveness in interracial interactions. Finally, we discuss how a contextual factor, the salience of race, influences responsiveness in interracial interactions.

Listening and perceived responsiveness: Unveiling the significance and exploring crucial research endeavors

Listening and perceived responsiveness evoke a sense of interpersonal connection that benefits individuals and groups and is relevant to almost every field in Psychology, Management, Education, Communication, and Health, to name a few. In this paper, we, researchers who have devoted their careers to studying listening (first author) and perceived responsiveness (second author), address the necessity of integrating the two constructs. Moreover, we offer several questions for future research that we believe are crucial to produce a more profound and comprehensive understanding of this important process. These research questions include empirical issues, cross-cultural and inter-racial interactions, age differences, the emergence of new technologies, and opportunities to bridge political, ethnic, and social divides. By highlighting the undeniable impact of listening and perceived responsiveness on interpersonal connection across diverse domains, we emphasize the need to integrate these constructs in future research. Our proposed set of eight pivotal research questions is intended as a starting point for gaining a deeper and more holistic understanding of this critical study area while building a strong empirical foundation for interventions. By addressing these questions, we can foster meaningful advances that have the potential to bridge gaps, improve relationships, and enhance the well-being of individuals and communities alike.

Listening training in organizations

Employee listening training in organizations has been sparse and under-researched until recently. The substantial work that Itzchakov and Kluger and their colleagues have conducted in the last six years has laid the foundation for researchers to come. When employees learn to listen better, it decreases turnover intentions and burnout. When employees exist in a positive listening culture, it creates well-being and ties to the bottom line. Employee listening training should not focus on theories or barriers to listening; rather, it should be experiential and contextual. The listening circle technique, as well as other techniques they share freely, show great promise as being easy to implement and tied to a host of positive outcomes.

Expectancy Effects Threaten the Inferential Validity of Synchrony-Prosociality Research

Many studies argue that synchronized movement increases prosocial attitudes and behavior. We reviewed meta-analytic evidence that reported effects of synchrony may be driven by experimenter expectancy, leading to experimenter bias; and participant expectancy, otherwise known as placebo effects. We found that a majority of published studies do not adequately control for experimenter bias and that multiple independent replication attempts with added controls have failed to find the original effects. In a preregistered experiment, we measured participant expectancy directly, asking whether participants have a priori expectations about synchrony and prosociality that match the findings in published literature. Expectations about the effects of synchrony on prosocial attitudes directly mirrored previous experimental findings (including both positive and null effects)-despite the participants not actually engaging in synchrony. On the basis of this evidence, we propose an alternative account of the reported bottom-up effects of synchrony on prosociality: the effects of synchrony on prosociality may be explicable as the result of top-down expectations invoked by placebo and experimenter effects.

Underestimating Counterparts' Learning Goals Impairs Conflictual Conversations

Given the many contexts in which people have difficulty engaging with views that disagree with their own-from political discussions to workplace conflicts-it is critical to understand how conflictual conversations can be improved. Whereas previous work has focused on strategies to change individual-level mindsets (e.g., encouraging open-mindedness), the present study investigated the role of partners' beliefs about their counterparts. Across seven preregistered studies (N = 2,614 adults), people consistently underestimated how willing disagreeing counterparts were to learn about opposing views (compared with how willing participants were themselves and how willing they believed agreeing others would be). Further, this belief strongly predicted greater derogation of attitude opponents and more negative expectations for conflictual conversations. Critically, in both American partisan politics and the Israeli-Palestinian conflict, a short informational intervention that increased beliefs that disagreeing counterparts were willing to learn about one's views decreased derogation and increased willingness to engage in the future. We built on research recognizing the power of the situation to highlight a fruitful new focus for conflict research.

Attitudes in an interpersonal context: Psychological safety as a route to attitude change

Interpersonal contexts can be complex because they can involve two or more people who are interdependent, each of whom is pursuing both individual and shared goals. Interactions consist of individual and joint behaviors that evolve dynamically over time. Interactions are likely to affect people’s attitudes because the interpersonal context gives conversation partners a great deal of opportunity to intentionally or unintentionally influence each other. However, despite the importance of attitudes and attitude change in interpersonal interactions, this topic remains understudied. To shed light on the importance of this topic. We briefly review the features of interpersonal contexts and build a case that understanding people’s sense of psychological safety is key to understanding interpersonal influences on people’s attitudes. Specifically, feeling psychologically safe can make individuals more open-minded, increase reflective introspection, and decrease defensive processing. Psychological safety impacts how individuals think, make sense of their social world, and process attitude-relevant information. These processes can result in attitude change, even without any attempt at persuasion. We review the literature on interpersonal threats, receiving psychological safety, providing psychological safety, and interpersonal dynamics. We then detail the shortcomings of current approaches, highlight unanswered questions, and suggest avenues for future research that can contribute in developing this field.

The promise and pitfalls of cross-partisan conversations for reducing affective polarization: Evidence from randomized experiments

Organizations, activists, and scholars hope that conversations between outpartisans (supporters of opposing political parties) can reduce affective polarization (dislike of outpartisans) and bolster democratic accountability (e.g., support for democratic norms). We argue that such conversations can reduce affective polarization but that these effects are likely to be conditional on topic, being especially likely if the conversations topics avoid discussion of areas of disagreement; usually not persist long-term; and be circumscribed, not affecting attitudes toward democratic accountability. We support this argument with two unique experiments where we paired outpartisan strangers to discuss randomly assigned topics over video calls. In study 1, we found that conversations between outpartisans about their perfect day dramatically decreased affective polarization, although these impacts decayed long-term. Study 2 also included conversations focusing on disagreement (e.g., why each supports their own party), which had no effects. Both studies found little change in attitudes related to democratic accountability.

Connection Heals Wounds: Feeling Listened to Reduces Speakers' Loneliness Following a Social Rejection Disclosure

Memories of rejection contribute to feeling lonely. However, high-quality listening that conveys well-meaning attention and understanding when speakers discuss social rejection may help them to reconnect. Speakers may experience less loneliness because they feel close and connected (relatedness) to the listener and because listening supports self-congruent expression (autonomy). Five experiments (total N = 1,643) manipulated listening during visualized (Studies 1, 4, 5) and actual (Studies 2, 3) conversations. We used different methods (video vignettes; in-person; computer-mediated; recall; written scenarios) to compare high-quality with regular (all studies) and poor (Study 1) listening. Findings across studies showed that high-quality listening reduced speakers' state loneliness after they shared past experiences of social rejection. Parallel mediation analyses indicated that both feeling related to the listener and autonomy satisfaction (particularly its self-congruence component; Study 5) mediated the effect of listening on loneliness. These results provide novel insights into the hitherto unexplored effect of listening on state loneliness.

The Power of Listening at Work

Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner.

Parental listening when adolescents self-disclose: A preregistered experimental study

Parental listening is believed to be an important quality of parent-child interactions, but its effects on adolescents are not well understood. The current study experimentally manipulated parental listening in video-recordings of an adolescent's self-disclosure to test effects on anticipated well-being (positive affect, self-esteem, and less negative affect) and self-disclosure intention. Good listening was manipulated in two situations relevant to vaping: hurt feelings of alienation from pressuring peers and having transgressed by vaping. Participants (N = 1001) aged 13-16 years viewed videos and reported on their anticipated reactions. Following a preregistered analytic plan, viewing good listening was found to predict greater well-being and self-disclosure intention. Consistent with self-determination theory, anticipated psychological need satisfaction for autonomy (freedom to be self-congruent) and relatedness (connectedness to parents) mediated the effects of listening on downstream outcomes. Parental listening effects on adolescent outcomes generalized across both situations of disclosure, in line with preregistered hypotheses.