Overcoming negative reactions to prosocial intergroup behaviors in post-conflict societies: The power of intergroup apology

Apology and Its Acceptance: Perceived Reconciliatory Attitudes Reduce Outgroup Dehumanization

Based on real-life intergroup animosities originating from a historical conflict, the current study examined how the perceived stance of the outgroup about the conflict affects the dehumanization of the outgroup. In Study 1 (N = 120), Korean undergraduates attributed more human nature to the Japanese after reading an article that the Japanese government did (vs. refused to) issue an official apology for a historical wrong. In turn, the more human nature assigned to the Japanese predicted higher expectations about positive mutual relations in the future. Similarly, in Study 2 (N = 209), Japanese undergraduates attributed more human uniqueness to Koreans after reading an article that an official apology for a historical wrong from Japan was accepted (vs. rejected) by Koreans. The higher the perceived human uniqueness of Koreans was, the higher were the willingness to help and the expectations of a positive relationship in the future. The findings demonstrate how mutual dehumanization can be reduced as a result of the other side’s reconciliatory stances and can further contribute to improving intergroup relations.

Meta-humanization enhances positive reactions to prosocial cross-group interaction

The present research investigated whether learning that an outgroup humanizes the ingroup (i.e., meta-humanization) enhances how people react to intergroup prosocial behaviours and their willingness to engage in intergroup contact. In three experiments conducted in two cultural contexts (Kosovo and North Macedonia; n = 601), we manipulated meta-humanization by informing participants that their ingroup is perceived to be as human as the outgroup by outgroup members. We compare this meta-humanization condition with a meta-dehumanization condition in which the participant's ingroup is perceived to be less human than the outgroup (Experiments 1 and 3), a meta-liking condition in which the participant's ingroup is liked as much as the outgroup (Experiment 2), and a control condition (Experiments 1 and 2). Overall, results showed that participants in the meta-humanization condition attributed more empathy and prosocial motives to a potential outgroup helper and were more willing to accept outgroup help and engage in future intergroup contact than participants in the other conditions. In addition, positive perceptions of the outgroup helper mediated the effect of meta-humanization on willingness to accept outgroup help and engage in intergroup contact. We discuss the theoretical and practical implications of these findings for intergroup relations and reconciliation efforts.