Using Patient Safety Reporting Systems to Understand the Clinical Learning Environment: A Content Analysis

Qualidade do cuidado e segurança do paciente: o papel dos pacientes e familiares

RESUMO Este ensaio procurou discutir o papel dos pacientes e das famílias na qualidade dos cuidados e na segurança do paciente. Tradicionalmente, o papel dos profissionais de saúde – especialmente, dos médicos – tem sido predominante na discussão e na definição do que constitui um cuidado de saúde de alta qualidade. Entretanto, outros atores foram reconhecidos no debate contemporâneo sobre a qualidade do atendimento e, em particular, sobre a segurança do paciente e a centralidade do atendimento. O papel dos pacientes na qualidade do atendimento e até mesmo o seu protagonismo na identificação dos principais problemas presentes na prestação de cuidados e em como contribuir para um atendimento mais seguro são destacados. Inicialmente, discute-se o papel dos pacientes e seus familiares na qualidade do atendimento e na segurança do paciente. Em seguida, são discutidos os fatores que influenciam e dificultam a sua participação. Finalmente, são propostas estratégias para aumentar a participação dos pacientes. Pacientes e familiares podem desempenhar um papel essencial na melhoria da qualidade dos cuidados de saúde e da segurança do paciente. Entretanto, eles devem estar ativamente envolvidos para que isso ocorra, com suas contribuições consideradas em um ambiente favorável a uma cultura de segurança justa.

Identifying boundary spanning reporter roles in patient safety events

Objective

We evaluated patterns in reporter roles among individuals who submitted patient safety event (PSE) reports with a focus upon understanding the extent of boundary spanning behavior through the novel use of an information entropy measure.

Methods

A total of 81,759 reports submitted by 13,348 unique reporters to a voluntary, centralized incident reporting system database of a large Mid-Atlantic healthcare system between January 1, 2018 and December 31, 2020 were analyzed. We used an entropy measure to identify individuals with boundary spanning roles across departments and general event types.

Results

We find that high department entropy characterizes technicians, administrators and physician roles while high event type entropy is noted among physicians and nurses. Physicians had both high event type and department entropy, while no other role appeared to have both high event type and departmental entropy. Several roles were associated with inversely related entropies, including nurses who demonstrated high event type entropy and low department entropy . Pharmacists demonstrated low event type entropy and high department entropy.

Conclusion

Our findings echo existing literature that has suggested that nurses often exhibit boundary spanning tendencies at the same time that we underscore their role in reporting diverse types of PSEs. We also find that administrators, physicians and technicians are more likely to report events from across departmental boundaries. Such information may provide health care systems with a unique perspective on PSEs and be instrumental in efforts to identify key staff roles for quality improvement in the patient safety context.

Qualitative content analysis: A framework for the substantive review of hospital incident reports

For decades, incident reports have been utilized as a part of comprehensive healthcare risk management and patient safety programs. As the roles of healthcare risk managers and patient safety professionals become more complex, it is essential that standard tools and strategies used by these professionals, like incident report analysis, be standardized to improve efficiency and effectiveness. Qualitative content analysis provides a structured framework that can be successfully used to describe the categories and themes of incidents, so that, they can be used to develop individual and organizational learning.

Content Analysis of Patient Safety Incident Reports for Older Adult Patient Transfers, Handovers, and Discharges: Do They Serve Organizations, Staff, or Patients?

OBJECTIVE

The aim of the study was to analyze content of incident reports during patient transitions in the context of care of older people, cardiology, orthopedics, and stroke.

METHODS

A structured search strategy identified incident reports involving patient transitions (March 2014-August 2014, January 2015-June 2015) within 2 National Health Service Trusts (in upper and lower quartiles of incident reports/100 admissions) in care of older people, cardiology, orthopedics, and stroke. Content analysis identified the following: incident classifications; active failures; latent conditions; patient/relative involvement; and evidence of individual or organizational learning. Reported harm was interpreted with reference to National Reporting and Learning System criteria.

RESULTS

A total 278 incident reports were analyzed. Fourteen incident classifications were identified, with pressure ulcers the modal category (n = 101,36%), followed by falls (n = 32, 12%), medication (n = 31, 11%), and documentation (n = 29, 10%). Half (n = 139, 50%) of incident reports related to interunit/department/team transfers. Latent conditions were explicit in 33 (12%) reports; most frequently, these related to inadequate resources/staff and concomitant time pressures (n = 13). Patient/family involvement was explicit in 61 (22%) reports. Patient well-being was explicit in 24 (9%) reports. Individual and organizational learning was evident in 3% and 7% of reports, respectively. Reported harm was significantly lower than coder-interpreted harm (P < 0.0001).

CONCLUSIONS

Incident report quality was suboptimal for individual and organizational learning. Underreporting level of harm suggests reporter bias, which requires reducing as much as practicable. System-level interventions are warranted to encourage use of staff reflective skills, emphasizing joint ownership of incidents. Co-producing incident reports with other clinicians involved in the transition and patients/relatives could optimize organizational learning.

Processes to Create a Culture of Surgical Patient Safety

This article discusses the processes, interventions, and methods by which health care systems can change the culture of their workplace to promote safety. The importance of this culture shift is discussed, as well as an organizational approach, highlighting the importance of investment of time and resources to the cause. Efforts must include an educational focus on patient safety where a culture of patient safety is emphasized. This attitude along with several specific key interventions, including, measurement, teamwork, briefings, checklists, and developmental infrastructure, are discussed.