Task conflict, information processing, and decision-making: The damaging effect of relationship conflict

Navigating workplace conflicts and fostering innovative behaviors: the role of job commitment and socio-instrumental ESM utilization

This study explores the dynamics of intersection between workplace conflicts, job commitment, and socio-instrumental enterprise social media (ESM) utilization for improving innovation. This study proposes job commitment as a pivotal mediator that influences employees' attitudinal responses to the array of conflicts encountered in the workplace. Additionally, it introduce socio-instrumental ESM use as a potent moderator, influencing employees' appraisals of workplace conflicts. To illuminate the intricate tapestry of these interactions, we present a moderated mediation model that delineates the complex nomological network governing the interplay among workplace conflicts, job commitment, and the cultivation of innovative behaviors. Based on empirical data encompassing 447 employees, our findings illuminate the distinctive moderating roles played by these socio-instrumental ESM usage. These patterns differentially moderate the connections between workplace conflicts and job commitment, as well as the indirect connections between workplace conflicts and the stimulation of employee innovation through job commitment. This research significantly advances our theoretical understanding of the multifaceted interplay among workplace conflicts, job commitment, socio-instrumental ESM utilization, and employee innovation. Moreover, it offers implications that can faciliate organizational strategies aimed at fostering innovation. By recognizing the pivotal roles of job commitment and socio-instrumental ESM, organizations can strategically harness these factors to cultivate a culture of innovation, positioning themselves for success in an increasingly competitive and dynamic business environment.

The Effects of Rudeness on NICU Medical Teams Studied by a New Tool for the Assessment of Decision-Making Group Dynamics

BACKGROUND

Group decision-making can be placed on a continuum of group dynamics, between Groupthink and Polythink.

OBJECTIVE

To present a new assessment tool for the characterization of medical teams' decision-making group dynamics, and test it to study the effects of exposure to rudeness on various types of group dynamics.

METHODS

Three judges who watched videotapes of critical care simulations evaluated 24 neonatal intensive care unit teams' decision-making processes. Teams were rated using the new assessment tool, especially designed for this quantitative study, based on items adapted from symptoms of Polythink and Groupthink.

RESULTS

Measures of reliability, inter-rater agreement and internal consistency, were reasonably good. Confirmatory factor analysis refined the tool and verified that the symptoms in each category (Polythink or Groupthink) of the refined 14 items' assessment tool were indeed measures of the construct. The average General Score was in the range of the balanced dynamic on the continuum, and without tendency towards one of the extremities (Groupthink or Polythink). No significant effect of exposure to rudeness on group dynamics was found.

CONCLUSIONS

This is a first attempt at using quantitative methods to evaluate decision-making group dynamics in medicine, by adapting symptoms of Groupthink and Polythink as items in a structured assessment tool. It suggests a new approach to understanding decision-making processes of medical teams. The assessment tool seems to be a promising, feasible and reasonably reliable research tool to be further studied in medicine and other disciplines engaged in decision-making.

Diverse group effectiveness: co-occurrence of task and relationship conflict, and transformational leadership

Purpose

This study aims to develop a theoretical integrated model examining the role of the co-occurrence of task and relationship conflict (CTRC) as a mediator in the relationship between diversity and group effectiveness. The model also examines transformational leadership (TFL) as a moderator in this relationship.

Design/methodology/approach

Data were collected using a questionnaire survey from 354 faculty in 56 workgroups from three private universities in the Middle East. SEM and hierarchical regression analysis were used to test the suitability of the model and its hypotheses.

Findings

The results revealed that TFL moderated diversity's direct effect on CTRC as well as the indirect effect linking diversity, CTRC, and group effectiveness. Specifically, diversity had an inverted U-shaped relationship with CTRC in groups with low TFL, but a negative linear relationship in those with high TFL.

Originality/value

The findings expand understanding of how, and under what conditions, diversity influences group effectiveness by: offering a fresh treatment of this relationship, introducing CTRC as a bivariate construct and bringing into focus the centrality of its harmful effect on this association, and highlighting the influence of TFL in ameliorating this harmful effect.

Too Much Trust in Group Decisions: Uncovering Hidden Profiles by Groups and Markets

A crucial challenge for organizations is to pool and aggregate information effectively. Traditionally, organizations have relied on committees and teams, but recently many organizations have explored the use of information markets. In this paper, the authors compared groups and markets in their ability to pool and aggregate information in a hidden-profiles task. In Study 1, groups outperformed markets when there were no conflicts of interest among participants, whereas markets outperformed groups when conflicts of interest were present. Also, participants had more trust in groups to uncover hidden profiles than in markets. Study 2 generalized these findings to a simple prediction task, confirming that people had more trust in groups than in markets. These results were not qualified by conflicts of interest. Drawing on experienced forecasters from Good Judgment Open, Study 3 found that familiarity and experience with markets increased the endorsement and use of markets relative to traditional committees.

Are we really better together? A bottom-up aggregation of communal orientation and its effect on interdependent decision-making

Though communal orientation impacts how people interact, and members’ interactions influence interdependent decision-making, communal orientation’s impact on interdependent decision-making has received little attention. We address this by applying interdependence theory to take a bottom-up approach across three studies. We find that individuals who are higher on communal orientation are less likely to use prohibitive voice. We also show that dyadic communal orientation harms interdependent decision performance by lowering the amount of prohibitive voice used. At the team level, we find that team communal orientation is negatively related to interdependent decision performance unless the team is also high on relationship orientation diversity, which has a positive effect on interdependent decision performance. Combined, these studies contribute to the communal orientation literature by extending it to an important context—interdependent decision-making—and helping it be more balanced by demonstrating communal orientation’s downside.

Exploitation of shared knowledge and creative behavior: the role of social context

Purpose

This study aims to examine how exploitation of shared knowledge is related to creative behavior by focusing on the roles of social contextual factors – perceived co-worker support and perceived relationship conflict.

Design/methodology/approach

The proposed research model in this study posits the following: exploitation mediates the relationship between shared knowledge and creative behavior and perceived co-worker support and perceived relationship conflict moderate the relationship between shared knowledge and creative behavior. For an empirical examination, the model was tested by PLS-SEM using 457 responses gathered from workers of different companies in Korea.

Findings

It turned out that knowledge exploitation fully mediates the relationship between shared knowledge and creative behavior. Also, the findings revealed that the stronger the perceived co-workers support is the stronger the relationship between shared knowledge and knowledge exploitation becomes. In contrast, perceived relationship conflict has a negative moderating effect on the relationship.

Originality/value

This study helps to deepen the understanding of how knowledge sharing impacts creative behavior in light of social context and the active utilization of shared knowledge. In addition, this study attempts to provide new perspectives by suggesting double aspects of perceived relationship conflict, which eventually extending the previous research on conflict in the field of knowledge management and creative behavior.

Conflicts in Boards of Family Firms: A Theoretical Framework for Strategic Decision-Making

Abstract Conflicts are social phenomena liable to occur in any organizational type; however, they're more intense (and less understood) in the family business dynamics, due to the unique psychodynamic effects of the interaction between family, management, and property. At the same time, conflicts can also be particularly salient in the ambiguous and complex context of boards (the black box of corporate governance), by the intimate connection with strategic decisions. Intersecting both areas, this study proposes a theoretical framework connecting antecedents and consequences of intragroup conflicts in the strategic decision-making process (especially in the decision quality), in the particular and favorable context of family firms board of directors. Based on deductive logic, relationships are built in view of the director' strategic counseling function, potentially raising the quality of strategic decisions by reducing the relational dimension and stimulating the organizational task-oriented discordance. Variables and constructs, suited to the specificities of the context under investigation, are proposed in direct and moderation relations under a contingency perspective.

Dynamic influences on cooperation in a social dilemma: How type of experience and communication affect behavioral spillovers

In many work and decision situations, realizing cooperation among individuals is important. However, decision making environments of individuals are far from stable, resulting in changes in task complexity and the social settings they encounter. We argue that past experiences with cooperative behavior can result in different cooperative norms and expectations about the behavior of others and will have an effect on an individual's subsequent behavior in new situations. This study experimentally investigates these dynamics of cooperative behavior in social dilemmas and addresses the role of communication to provide empirical evidence about a cognitive mechanism that may lead to these spillovers. Specifically, the experimental design randomly assigns subjects to one type of repetitive interactions in the first social dilemma (single partner or different partners) and we then examine how this impacts the propensity to behave cooperatively in subsequent social dilemmas with unfamiliar partners (either single or different). Because of the variety in complexity of decision-making environments in practice, we do so by examining behavioral spillovers across three different social dilemmas that vary in difficulty to make cooperation successful. Our findings show that individuals cooperate more during initial interactions with a single partner. More importantly, this has positive spillover effects for subsequent behavior and communication, even to settings without repeated interactions with a single partner. However, environmental conditions affect the ability to transfer established norms of cooperation to subsequent interactions, as an initially learned cooperative norm is gradually replaced by a more competitive attitude when individuals start to interact with unfamiliar others in a setting in which cooperative success is more difficult to achieve. Our findings illustrate the power of repeated interactions for establishing and sustaining cooperation in other settings and enhance understanding of how cooperative decisions can be shaped by both incentives and the broader behavioral context of individuals.

Let’s Look at This Another Way: How Supervisors Can Help Subordinates Manage the Threat of Relationship Conflict

Despite decades of scholarly and practitioner attention on conflict management, few studies have addressed the important role that supervisors play in managing relationship conflict (RC). The current research addresses this gap by investigating the use of supervisory interpersonal emotion management in helping subordinates manage perceptions of RC. Examining RC through a threat framework, we propose that when individuals perceive RC in their workgroup, they are less likely to identify with their group and more likely to withdraw from the group in ways that affect critical team processes, both of which have performance implications. Furthermore, we propose that supervisors can mitigate the consequences of perceiving RC by encouraging subordinates to reappraise past negative events that contribute to such perceptions. Using a field sample of 917 employees, we tested and found support for these predictions. This research primarily has implications for conflict theory, RC management theory, and RC management practices.

How Competitive Orientation Influences Unethical Decision-making in Clinical Practices?

PURPOSE

This study aims to investigate how competitive orientation influences unethical decision-making (UDM) through relationship conflict and the moderating effect of hostile attribution bias.

METHODS

This study was conducted using a self-report questionnaire. Data were collected from 727 employees in Chinese hospitals. For each variable, measures were adopted or adapted from existing literature. Data were analyzed using descriptive statistics, correlation analysis, confirmatory factor analysis, and hierarchical regression analysis. Common method variance was established using Harman's single-factor test.

RESULTS

Competitive orientation is significantly and positively associated with relationship conflict (β = .36, p < .001) and UDM (β = .35, p < .001). Relationship conflict is significantly and positively associated with UDM (β = .51, p < .001). Relationship conflict partially mediates the relationship between competitive orientation and UDM. In addition, hostile attribution bias strengthens the positive relationship between competitive orientation and UDM through relationship conflict.

CONCLUSION

This study provides some implications for hospital employees to deal with ethical dilemmas in decision-making. Hospital employees including nurses, physicians, and other health-care professionals should raise awareness of competitive orientation and adopt a cooperative approach to human relations. Effective training programs should be utilized to direct all hospital employees to depress hostile attribution bias whenever possible to everything in clinical practice.

When Is Task Conflict Translated Into Employee Creativity?

Abstract. The literature shows that task conflict plays an important role in the team operation process, but little is known about who exhibits greater creativity when in conflict, leading the team toward greater creativity. To enhance understanding of employee creativity, this study proposed that task conflict has a curvilinear relationship with employee creativity and that employees’ growth need strength moderates the relationship. A cross-level investigation of employee creativity within 59 groups of employees from multiple Chinese companies was conducted. The results showed that task conflict has an inverted U-shaped relationship with employee creativity. Growth need strength was found to have a moderating effect on the relation between task conflict and employee creativity. Theoretical and practical implications were discussed.

Conceptions of Conflict in Organizational Conflict Research: Toward Critical Reflexivity

Diverse and often unacknowledged assumptions underlie organizational conflict research. In this essay, we identify distinct ways of conceptualizing conflict in the theoretical domain of organizational conflict with the aim of setting a new critical agenda for reflexivity in conflict research. In doing so, we first apply a genealogical approach to study conceptions of conflict, and we find that three distinct and essentially contested conceptions frame studies of conflict at work. Second, we employ two empirical examples of conflict to illustrate how organizational conflict research can benefit from a more reflexive approach and advance our understanding of conflict. In this essay, we emphasize how philosophical and political assumptions about conflict frame knowledge production within the field and we encourage future theory development to build on different notions of conflict to become better at coping with the complex and dynamic nature of conflict.

When Task Conflict Becomes Personal: The Impact of Perceived Team Performance

Although potentially beneficial, task conflict may threaten teams because it often leads to relationship conflict. Prior research has identified a set of interpersonal factors (e.g., team communication, team trust) that help attenuate this association. The purpose of this article is to provide an alternative perspective that focuses on the moderating role of performance-related factors (i.e., perceived team performance). Using social identity theory, we build a model that predicts how task conflict associates with growth in relationship conflict and how perceived team performance influences this association. We test a three-wave longitudinal model by means of random coefficient growth modeling, using data from 60 ongoing teams working in a health care organization. Results provide partial support for our hypotheses. Only when perceived team performance is low, do task conflicts relate with growth in relationship conflict. We conclude that perceived team performance seems to enable teams to uncouple task from relationship conflict.

Conflict in Teams: Modeling Early and Late Conflict States and the Interactive Effects of Conflict Processes

We introduce a model of teams’ early and late conflict states, conflict processes, and performance. In a study of 529 individuals in 145 teams, we provide a theoretical framework and empirically test a series of hypotheses pertaining to the influence of conflict states, including task and relationship conflict, on performance, as well as the moderating effect of two conflict processes (cooperative and competitive management approaches). We address inconsistencies in the literature related to the effect of team conflict, specifically task conflict, within teams. Our results suggest that task conflict in the end of a team’s life cycle, like relationship conflict, can have a significant negative effect on performance, but only when teams’ conflict management approaches are competitive (rather than cooperative). We also provide evidence that conflict management approaches are affected by the type of conflict teams exhibit in their early life cycle stages. Thus, we present a study of how early levels of conflict types affect conflict management approaches, and how these approaches affect later levels of the conflict type/performance relationship. Our model suggests that conflict types and conflict management approaches should be modeled together to better understand team conflict.

Does scheduling matter? When unscheduled decision making results in more effective meetings

Purpose

– Managers spend a great deal of time in meetings making decisions critical to organisational success, yet the design aspects of meetings remain largely understudied. The purpose of this paper is to elaborate on the potential impact of one critical design aspect of meetings – namely, whether a decision to be taken (or the meeting in general) was scheduled or not – on the use of distributed information, information elaboration, conflict, speed of decision making, and, ultimately, decision-making effectiveness.

Design/methodology/approach

– The research presented in this paper combines a literature review with empirical data obtained from questionnaires and direct observation of decision making meetings on organisational issues in a hospital. One meeting was scheduled, the other two were unscheduled. A second questionnaire was administered 12 months after the respective decision making meetings to explore and evaluate the efficiency of the decisions made and their implementation.

Findings

– This paper suggests that a scheduled meeting with a shared agenda of all decisions to be taken may induce decision makers to form opinions upfront at the meeting, with these opinions eventually serving as sources of conflict during group discussion. Because of the nature of the conflict generated, these meetings are more likely to run long and to not deliver the expected outcomes.

Originality/value

– The study contributes to the debate on group decision-making processes by examining the effect of meeting scheduling on information elaboration and conflict in real-world decision-making settings. Although robust evidence has supported the existence of relationships between information elaboration, conflict, and decision-making effectiveness, previous studies have mainly focused on the effects of these processes during scheduled meetings and experimental settings. The findings of the present study show the effect of meeting scheduling on decision-making effectiveness in real-world settings.

Exploring the Hidden-Profile Paradigm

Much of our knowledge of team information processing has been influenced by the hidden-profile paradigm. In this review, we employ the input–mediator–outcome (IMO) team effectiveness framework to organize a systematic and comprehensive review of the knowledge accumulated in this area during the last three decades. The use of the IMO framework highlights important aspects of team dynamics that have received limited attention in past studies. Building on our analysis of the literature, we discuss significant theoretical questions that remain to be answered and propose methodological changes that would broaden and enhance our current understanding of team information processing. We suggest that the hidden-profile paradigm has reached maturity in terms of the permutations of Stasser and Titus’s original conceptualization and conclude by proposing that future research should move toward exploring novel settings that move closer toward embracing the dynamic and complex nature of team information processing.

Relative Importance Analysis With Multicategory Dependent Variables:

Determining independent variable relative importance is a highly useful practice in organizational science. Whereas techniques to determine independent variable importance are available for normally distributed and binary dependent variable models, such techniques have not been extended to multicategory dependent variables (MCDVs). The current work extends previous research on binary dependent variable relative importance analysis to provide a methodology for conducting relative importance analysis on MCDV models from a dominance analysis (DA) perspective. Moreover, the current work provides a set of comprehensive data analytic examples that demonstrate how and when to use MCDV models in a DA and the advantages general DA statistics offer in interpreting MCDV model results. Moreover, the current work outlines best practices for determining independent variable relative importance for MCDVs using replicable examples on data from the publicly available General Social Survey. The present work then contributes to the literature by using in-depth data analytic examples to outline best practices in conducting relative importance analysis for MCDV models and by highlighting unique information DA results provide about MCDV models.