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Appointment Scheduling Problem in Complexity Systems of the Healthcare Services: A Comprehensive Review. JOURNAL OF HEALTHCARE ENGINEERING 2022; 2022:5819813. [PMID: 35281532 PMCID: PMC8913063 DOI: 10.1155/2022/5819813] [Citation(s) in RCA: 8] [Impact Index Per Article: 2.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 11/26/2021] [Revised: 01/14/2022] [Accepted: 01/25/2022] [Indexed: 12/29/2022]
Abstract
This paper provides a comprehensive review of Appointment Scheduling (AS) in healthcare service while we propose appointment scheduling problems and various applications and solution approaches in healthcare systems. For this purpose, more than 150 scientific papers are critically reviewed. The literature and the articles are categorized based on several problem specifications, i.e., the flow of patients, patient preferences, and random arrival time and service. Several methods have been proposed to shorten the patient waiting time resulting in the shortest idle times in healthcare centers. Among existing modeling such as simulation models, mathematical optimization techniques, Markov chain, and artificial intelligence are the most practical approaches to optimizing or improving patient satisfaction in healthcare centers. In this study, various criteria are selected for structuring the recent literature dealing with outpatient scheduling problems at the strategic, tactical, or operational levels. Based on the review papers, some new overviews, problem settings, and hybrid modeling approaches are highlighted.
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Atalan A. A Cost Analysis with the Discrete-Event Simulation Application in Nurse and Doctor Employment Management. J Nurs Manag 2022; 30:733-741. [PMID: 35023603 DOI: 10.1111/jonm.13547] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/13/2021] [Revised: 12/31/2021] [Accepted: 01/10/2022] [Indexed: 11/29/2022]
Abstract
AIM This study aimed to analyze the treatment cost of a patient, depending on the number of patients treated, patient waiting times, and the number of nurses and doctors employed in an emergency department of a private hospital. BACKGROUND Within health systems, changes in healthcare resources can be very costly, especially if these changes are long-term. The discrete-event simulation method described in this paper allows for the monitoring and analysis of complicated changes in real systems by using computer-based modeling. METHOD The discrete event simulation model was derived from 9 scenarios according to the number of nurses and doctors, and a comparison was made between the results of the scenarios and the actual results. RESULTS Among the scenarios, scenario 6 provided the lowest treatment cost for a patient by employing three doctors and two nurses with the best performance. The cost of treatment for a patient varies betweenŧ 9.00-ŧ 11.00 depending on the value of δ, and the daily cost of these resources to the hospital is ŧ1300.77. CONCLUSIONS This study provides a clear picture of a cost analysis comparison based on changes made about the actual health system in the computer-based simulated environment. Implications for Nursing Management The workforce data of nurses and doctors offers enough detail for cost analysis in healthcare settings to calculate the cost of treatment for a patient.
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Affiliation(s)
- Abdulkadir Atalan
- Department of Industrial Engineering, Marmara University, Istanbul, Turkey.,Department of Industrial Engineering, Gaziantep Islam Science and Technology University, Gaziantep, Turkey
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Santos RP, Pereira WCDA, Almeida RMVR. Discrete-event models for the simulation of computed tomography sectors according to hospital structural/organizational changes and expected patient arrival rates. Int J Health Plann Manage 2021; 37:536-542. [PMID: 34537982 DOI: 10.1002/hpm.3335] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/16/2020] [Revised: 09/03/2021] [Accepted: 09/08/2021] [Indexed: 11/08/2022] Open
Abstract
OBJECTIVE To analyze the types of computed tomography (CT) scanners most suitable for different hospital sizes and 'scenarios' (exam rates and structural/organizational changes), using discrete-event simulation models. MATERIALS AND METHODS CT exams were divided into stages, measured during on-site surveys at CT services in small and average size private hospitals. Ten devices in nine health units, five cities and two states of Brazil were studied to this end, and the following data were collected: Time spent in each stage for each type of exam; average monthly number of exams performed and general characteristics of exams. Three arrival rates were defined (103, 154 and 206 patients/day), representing expected demand for the studied units. From these parameters, six scenarios were simulated, consisting of changes in personnel and hospital structure (e.g., 'adding a changing room') in a base scenario (one CT, one changing room, no nursing assistance, arrival rate 1). RESULTS It was possible to identify a scenario most useful for very large demands, such as large emergency hospitals in big cities, (a CT, nursing assistance and three changing rooms added to the base scenario). Another identified scenario was more adequate for small demands (adding a changing room to the base scenario). CONCLUSION Administrative/organizational measures are a very important factor in defining productivity in a hospital imaging sector. The focus of these measures should be on detecting bottlenecks and improving processes, regardless of the type of equipment used.
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Affiliation(s)
- Rogério Pires Santos
- Centro Federal de Educação Tecnológica Celso Suckow da Fonseca, Rio de Janeiro, RJ, Brazil.,Programa de Engenharia Biomédica, COPPE/Universidade Federal do Rio de Janeiro, Rio de Janeiro, RJ, Brazil
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Ju F, Lee HK, Osarogiagbon RU, Yu X, Faris N, Li J. Computer modeling of lung cancer diagnosis-to-treatment process. Transl Lung Cancer Res 2015; 4:404-14. [PMID: 26380181 DOI: 10.3978/j.issn.2218-6751.2015.07.16] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/17/2015] [Accepted: 07/19/2015] [Indexed: 11/14/2022]
Abstract
We introduce an example of a rigorous, quantitative method for quality improvement in lung cancer care-delivery. Computer process modeling methods are introduced for lung cancer diagnosis, staging and treatment selection process. Two types of process modeling techniques, discrete event simulation (DES) and analytical models, are briefly reviewed. Recent developments in DES are outlined and the necessary data and procedures to develop a DES model for lung cancer diagnosis, leading up to surgical treatment process are summarized. The analytical models include both Markov chain model and closed formulas. The Markov chain models with its application in healthcare are introduced and the approach to derive a lung cancer diagnosis process model is presented. Similarly, the procedure to derive closed formulas evaluating the diagnosis process performance is outlined. Finally, the pros and cons of these methods are discussed.
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Affiliation(s)
- Feng Ju
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
| | - Hyo Kyung Lee
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
| | - Raymond U Osarogiagbon
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
| | - Xinhua Yu
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
| | - Nick Faris
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
| | - Jingshan Li
- 1 Department of Industrial and Systems Engineering, University of Wisconsin, Madison, WI 53706, USA ; 2 Thoracic Oncology Research Group, Baptist Memorial Health System, Memphis, TN, USA ; 3 School of Public Health, University of Memphis, Memphis, TN, USA
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Weerawat W, Pichitlamken J, Subsombat P. A generic discrete-event simulation model for outpatient clinics in a large public hospital. JOURNAL OF HEALTHCARE ENGINEERING 2013; 4:285-305. [PMID: 23778015 DOI: 10.1260/2040-2295.4.2.285] [Citation(s) in RCA: 20] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/03/2022]
Abstract
The orthopedic outpatient department (OPD) ward in a large Thai public hospital is modeled using Discrete-Event Stochastic (DES) simulation. Key Performance Indicators (KPIs) are used to measure effects across various clinical operations during different shifts throughout the day. By considering various KPIs such as wait times to see doctors, percentage of patients who can see a doctor within a target time frame, and the time that the last patient completes their doctor consultation, bottlenecks are identified and resource-critical clinics can be prioritized. The simulation model quantifies the chronic, high patient congestion that is prevalent amongst Thai public hospitals with very high patient-to-doctor ratios. Our model can be applied across five different OPD wards by modifying the model parameters. Throughout this work, we show how DES models can be used as decision-support tools for hospital management.
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Affiliation(s)
- Waressara Weerawat
- Department of Industrial Engineering, Mahidol University, Nakornpathom, Thailand.
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Rau CL, Tsai PFJ, Liang SFM, Tan JC, Syu HC, Jheng YL, Ciou TS, Jaw FS. Using discrete-event simulation in strategic capacity planning for an outpatient physical therapy service. Health Care Manag Sci 2013; 16:352-65. [DOI: 10.1007/s10729-013-9234-2] [Citation(s) in RCA: 31] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/27/2012] [Accepted: 03/15/2013] [Indexed: 11/28/2022]
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