Small firms and e-business: cautiousness, contingency and cost-benefit

SMEs Must Go Online—E-Commerce as an Escape Hatch for Resilience and Survivability

The recent emergence of e-commerce has brought a shifting paradigm into global markets. This revolutionary framework relying upon technological progress has conveyed a new era of commerce. More than ever, businesses are using digital marketplaces to stay relevant and competitive. Suddenly, buying online has become part of their daily routines. Accessibility, flexibility, and convenience make the internet the ideal platform for modern age consumers. Small and medium enterprises predominate in almost every industry generating employment, income, and sustainability. Nonetheless, e-commerce adoption among these organizations is yet to be widely undertaken. This article has a twofold objective: first, it gathers data regarding the emergence of e-commerce adoption by SMEs through a systematic literature review encompassing 32 indexed articles (published between 2003 and 2021). Secondly, it provides a quantitative and qualitative analysis identifying strategic options and guidelines for a smooth digital transition among these players. Lastly, some recommendations to policy makers were clipped to work as facilitators, given SMEs specificities. The future is digital and the struggle for e-commerce adoption and exploitation among these organizations is at the top of the agenda. It is central in maintaining the vibrancy of the business ecosystem, and is therefore a turnkey for economic recovery.

Evaluation of enablers of cloud technology to boost industry 4.0 adoption in the manufacturing micro, small and medium enterprises

Purpose

Cloud technology is extremely critical for the continuing progress of Industry 4.0 and it helps in pooling centralized information for the business. Further, it offers a platform for collaboration for improving the performance of the industry. This paper aims to investigate the factors affecting the implementation of cloud technology for boosting Industry 4.0 adoption in micro, small and medium enterprises (MSMEs) of the manufacturing sector.

Design/methodology/approach

A total of 14 enablers were considered for the case study which were obtained from the literature survey and shortlisted by the experts of the domain (academia and industries). The interpretive structural modelling (ISM) approach has been used as a methodology for exploring the relationships between the enablers. Matrices impact croises multiplication applique and classment (MICMAC) analysis has been carried out for the validation of the developed structural model. MICMAC analysis helps to identify driving power and dependency potential of all considered enablers.

Findings

The results of the investigation indicate that three factors, namely, system integration, project management and competitive pressure, were significant. These factors drive all other considered factors in the implementation process.

Research limitations/implications

The opinions of the experts from the industry and academia were analyzed for the development of the hierarchical model and these inputs could be biased. This investigation intends to help the decision makers in the effective adoption of the cloud and Industry 4.0 technologies and for the formulation of the efficient implementation policies.

Originality/value

The present study aims to focus on cloud technology as well as Industry 4.0 in the context of manufacturing MSMEs and none of the previous investigations analyzed the enablers that influence the adoption of cloud technology for boosting Industry 4.0, especially using the ISM approach.

FACTORS THAT IMPACT TECHNOLOGY INNOVATION ADOPTION AMONG IRISH PROFESSIONAL SERVICE SECTOR SMES

This paper disseminates the findings from a study into the factors impacting technological innovation adoption and diffusion specific to the deployment of electronic-commerce strategies within professional service sector SMEs in Ireland. Confirmatory factor analysis was performed and seven factors relating to a firm's external/internal environment were found to underpin adoption. These are: electronic-commerce capability; willingness to change/rate of response to new technologies; technological opportunity recognition; customer orientation; sensitivity to competitive/customer environments; perceptions of technology feasibility; and e-skills development mechanisms. t-tests revealed differences between adopters and non-adopters, and forward stepwise logistic regression is used to assess the extent to which these seven factors actually predict electronic-commerce adoption. It was found that electronic-commerce capability and the willingness to change/rate of response to new technologies are the two most important factors affecting adoption behaviours.

DEVELOPMENT AND APPLICATION OF AN ELECTRONIC-MANUFACTURING SELECTION FRAMEWORK FOR SMEs

With a wide diversity of available technologies, it is extremely problematic for SMEs to identify, plan, prioritize and use the correct strategy. Electronic-manufacturing has been evolving for some time, but currently an effective planning framework to assist managers with implementing electronic-manufacturing planning is still lacking. A framework, built around three elements: the Balanced Scorecard, Quality Function Deployment and Value Chain Analysis, is proposed here to assist SMEs in managing complexity in e-manufacturing planning. A case study, carried out in Singapore, demonstrates the practicality and utility of the framework in the context of a real business environment.