Understanding the diffusion and adoption of Bitcoin transaction services: The integrated approach

Adoption of Blockchain Technology: Exploring the Factors Affecting Organizational Decision

Blockchain (BCT) is an emerging technology that promises many benefits for organizations, for instance, disintermediation, data security, data transparency, a single version of the truth, and trust among trading partners. Despite its multiple benefits, the adoption rate of BCT among organizations has not reached a significantly high level worldwide, thus requiring further research in this space. The present study addresses this issue in the Australian context. There is a knowledge gap in what specific factors, among the plethora of factors reported in the extant literature, affect the organizational adoption of BCT in Australia. To fill this gap, the study uses the qualitative interpretative research approach along with the technology-organization-environment (TOE) framework as a theoretical lens. The data was mainly drawn from the literature review and semi-structured interviews of the decision-makers and senior IT people from the BCT adopter and potential adopter organizations in Australia. According to the findings, perceived information transparency, perceived risks, organization innovativeness, organization learning capability, standards uncertainty, and competition intensity influence organizational adoption of BCT in Australia. These factors are exclusively identified in this study. The study also validates the influence of perceived benefits and perceived compatibility on BCT adoption that are reported in the past studies. Practically, these findings are helpful for the Australian government and public and private organizations to develop better policies and make informed decisions for the organizational adoption of BCT. The findings would guide decision-makers to think about the adoption of BCT strategically. The study also has theoretical implications explained in the discussion section.

Computational analysis of user experience and customer satisfaction with mobile food delivery services: Evidence from big data approaches

Because of the COVID-19 global pandemic, mobile food delivery services have gained new prominence in our society. With this trend, the understanding of user experience in improving mobile food delivery services has gained increasing importance. To this end, we explore how user experience factors extracted by two natural language processing methods from comments of user reviews of mobile food delivery services significantly improve user satisfaction with the services. The results of two multiple regression analyses show that sentiment dimension factors, as well as usability, usefulness, and affection, have notable effects on satisfaction with the applications. Based on several findings of this study, we examine the significant implications and present the limitations of the study.

Factors Affecting the Organizational Adoption of Blockchain Technology: Extending the Technology–Organization–Environment (TOE) Framework in the Australian Context

Blockchain technology (BCT) has been gaining popularity due to its benefits for almost every industry. However, despite its benefits, the organizational adoption of BCT is rather limited. This lack of uptake motivated us to identify the factors that influence the adoption of BCT from an organizational perspective. In doing this, we reviewed the BCT literature, interviewed BCT experts, and proposed a research model based on the TOE framework. Specifically, we theorized the role of technological (perceived benefits, compatibility, information transparency, and disintermediation), organizational (organization innovativeness, organizational learning capability, and top management support), and environmental (competition intensity, government support, trading partners readiness, and standards uncertainty) factors in the organizational adoption of BCT in Australia. We confirmed the model with a sample of adopters and potential adopter organizations in Australia. The results show a significant role of the proposed factors in the organizational adoption of BCT in Australia. Additionally, we found that the relationship between the influential factors and BCT adoption is moderated by “perceived risks”. The study extends the TOE framework by adding factors that were ignored in previous studies on BCT adoption, such as perceived information transparency, perceived disintermediation, organizational innovativeness, organizational learning capability, and standards uncertainty.

Blockchain Technology Adoption in Smart Learning Environments

The conventional education system in developing countries has been enhanced recently by implementing the latest technology of distributed ledger. Disruptive technology is a fundamental requirement for greater accountability and visibility. We explored the key factors affecting the intentions of educational institutions to use blockchain technology for e-learning. This study proposed an expanded model of Technology Acceptance Model by integrating the diffusion of innovation theory. Based on an online survey, the conceptual model was tested and validated using structural equation modeling. The results showed that compatibility had a significant impact on blockchain use in smart learning environments. Other significant effects were also found on adoption of blockchain technology. This study offers an expanded Technology Acceptance Model for implementing blockchain that could assist decision makers in building a smart learning environment for the educational institutes for the emerging economies.