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For: Knable C. September 11, 2001 Recovering hospitality at ground zero. ACTA ACUST UNITED AC 2002. [DOI: 10.1016/s0010-8804(02)80053-2] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Number Cited by Other Article(s)
1
Shining Examples of Service When the Lights Went Out: Hotel Employees and Service Recovery During the Blackout of 2003. ACTA ACUST UNITED AC 2008. [DOI: 10.1300/j150v14n02_03] [Citation(s) in RCA: 12] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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