Bangueses Rodríguez L, Vázquez-Campo M, Mouriño López Y. [Experiences and perception of health professionals of out-of-hospital emergencies in the face of attacks].
Aten Primaria 2021;
53:101944. [PMID:
33610105 PMCID:
PMC7902898 DOI:
10.1016/j.aprim.2020.07.006]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/25/2020] [Revised: 07/04/2020] [Accepted: 07/15/2020] [Indexed: 11/23/2022] Open
Abstract
OBJECTIVE
To know the opinions of the health professionals who work at the Ourense Continuous Care Point (PAC) regarding work aggressions.
DESIGN
Qualitative study with phenomenological approach carried out between January and May 2019.
SETTING
PAC.
PARTICIPANTS
Twenty professionals of different categories.
METHOD
Structural sampling. Open interviews recorded in audio were used, with the prior consent of the participants.
RESULTS
The interviewed professionals state that they have been victims of aggressions, especially verbal ones. These aggressions according to the participants are so common that they have normalized them within their working day. None has ever denounced this type of behavior, largely because they consider that the bureaucracy and administrative procedures are tedious, and others due to ignorance of the procedure. These types of situations, at work level, cause them feelings of sadness, anger and helplessness and are the cause according to them, of the increase in defensive medicine. Professionals believe that the cause of the increase in aggressions among the group is due to poor education and inadequate management of patient empowerment.
CONCLUSIONS
Health professionals continually suffer aggressions, especially verbal, being common in their day to day. These attacks are not reported, but they cause multiple negative and disruptive feelings, changing their way of working.
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