Deferral out of the emergency department: the wrong solution?

Interactive triage simulator revealed important variability in both process and outcome of emergency triage

BACKGROUND AND OBJECTIVES

(1) to evaluate the performance of emergency department triage; (2) to explore the variability of the triage process; and (3) to examine the reliability of a four-level triage scale, using an interactive triage simulator.

METHODS

We developed 22 interactive computerized vignettes describing patients presenting at the Emergency Department. Each vignette displayed the presenting complaint and offered the possibility to ask questions and obtain vital signs before deciding on the triage severity rating. The vignettes were rated twice by 45 nurses and 8 physicians.

RESULTS

(1) The concordance between the observed triage decision and an expert-attributed emergency level was perfect in 58% of the situations. Triage acuity was overestimated in 11%, and underestimated in 31%. (2) There was a wide variability in the triage process across observers and vignettes. The mean number of questions varied from 1.77 to 18.95 across individuals, and from 3.96 to 11.60 across vignettes. (3) Finally, the test-retest reliability of our instrument was good (weighted kappa = 0.82) but the interrater reliability was moderate (weighted kappa = 0.41).

CONCLUSIONS

The computerized triage simulator is an innovative tool to evaluate the process and the performance of triage and to evaluate the reliability of a triage instrument.

Workload and case-mix in a Greek emergency department

The objective of the present study was to evaluate the workload and case-mix of the Emergency Department of a referral hospital, with the aim of determining the causes of overcrowding. The study was of a descriptive prospective design and was carried out in a 700-bed university hospital covering a population of approximately 200,000 inhabitants. The total number of patient visits to the Emergency Department and hospital admissions were recorded during one year, whereas the case-mix of patients visiting the department was evaluated during 11 consecutive on-call days using a triage scale with four categories of patient severity. During the year of the study 81,110 patients (a mean of 443 visits per on-call day) visited the department, with a hospital admission rate of 14.5%. The case-mix analysis of 3389 patients who visited the department during the 11 consecutive on-call days studied revealed that 5.7% were critically ill patients, 53.8% were patients with urgent but non-critical health problems, 30% were patients with non-urgent problems and 10.5% were miscellaneous cases, probably inappropriately visiting the department. In conclusion, the Emergency Department studied is severely overcrowded in relation to the population that it covers. A great part of this overload was directly related to non-urgent cases and inappropriate visits.

Hospital follow-up of patients categorized as not needing an ambulance using a set of emergency medical technician protocols

OBJECTIVE

Using hospital outcomes, this study evaluated emergency medical technicians' (EMTs') ability to safely apply protocols to assign transport options.

METHODS

Protocols were developed that categorized patients as: 1) needs ambulance; 2) may go to emergency department (ED) by alternative means; 3) contact primary care provider (PCP); or 4) treat and release. After education on application of the protocols, EMTs categorized patients at the scene prior to transport but did not change current practice. Hospital charts were reviewed to determine outcome of patients whom EMTs categorized as not needing an ambulance. Category 2 patients were assumed to need the ambulance if they were admitted to a monitored bed or intensive care unit. Category 3 and 4 patients were assumed to need the ED if they were admitted.

RESULTS

The EMTs categorized 1,300 study patients: 1,023 (79%) ambulance transport, 200 (15%) alternative means, 63 (5%) contact PCP, and 14 (1%) treat and release. Hospital data were obtained for 140 (51%) patients categorized as not needing ambulance transport. Thirteen of 140 (9%) patients who transporting EMTs determined did not need the ambulance were considered to be undertriaged: five in category 2, six in category 3, and one in category 4. Six of 13 (46%) undertriaged patients had dementia or a psychiatric disorder as one of their presenting complaints.

CONCLUSION

These protocols led to a 9% undertriage rate. Patients with psychiatric complaints and dementia were at high risk for undertriage.