A framework for managing system disturbances and insights from air traffic management

Keep the driver in control: Automating automobiles of the future

Automated automobiles will be on our roads within the next decade but the role of the driver has not yet been formerly recognised or designed. Rather, the driver is often left in a passive monitoring role until they are required to reclaim control from the vehicle. This research aimed to test the idea of driver-initiated automation, in which the automation offers decision support that can be either accepted or ignored. The test case examined a combination of lateral and longitudinal control in addition to an auto-overtake system. Despite putting the driver in control of the automated systems by enabling them to accept or ignore behavioural suggestions (e.g. overtake), there were still issues associated with increased workload and decreased trust. These issues are likely to have arisen due to the way in which the automated system has been designed. Recommendations for improvements in systems design have been made which are likely to improve trust and make the role of the driver more transparent concerning their authority over the automated system.

Human performance under two different command and control paradigms

The paradoxical behaviour of a new command and control concept called Network Enabled Capability (NEC) provides the motivation for this paper. In it, a traditional hierarchical command and control organisation was pitted against a network centric alternative on a common task, played thirty times, by two teams. Multiple regression was used to undertake a simple form of time series analysis. It revealed that whilst the NEC condition ended up being slightly slower than its hierarchical counterpart, it was able to balance and optimise all three of the performance variables measured (task time, enemies neutralised and attrition). From this it is argued that a useful conceptual response is not to consider NEC as an end product comprised of networked computers and standard operating procedures, nor to regard the human system interaction as inherently stable, but rather to view it as a set of initial conditions from which the most adaptable component of all can be harnessed: the human.

Air Traffic Control

Determining how the controller (or air navigation service provider) of the future will function in tomorrow's Next Generation Air Transportation System (NextGen) will require an understanding of the existing literature. In this chapter, after an analysis of the controller's job, we focus on technology, which is an important factor in air traffic control (ATC) today and will become increasingly so in NextGen. We then turn to workload and the extent to which it can be predicted. From human-technology interaction and workload, we move to the multiple facets of cognition thought to underlie these and other aspects of the controller's job. Beyond individual cognition, we review collaboration among controllers and discuss both synchronous cooperation and the cooperative shift change. As we move up the system, we look at error, risk, and safety. Finally, we consider the work on controller selection, covering both “select-in” (KSAOs) and “select-out” (e.g., medical and suitability) factors. For NextGen to be successful, human factors researchers must determine from today's research how the human operator can best function to provide ATC services in the future.

Haptic Interaction Design for Everyday Interfaces

This chapter sets about to provide the background and orientation needed to set a novice designer on his or her way to bringing haptics successfully into an interactive product. To define appropriate roles for haptic interaction, it is necessary to integrate a basic awareness of human capabilities on one hand and current device technology on the other. Here, I explore this integration by first summarizing the most salient constraints imposed by both humans and hardware. I then proceed to relate perceptual, motor, and attentional capabilities to a selection of emerging application contexts chosen to be relevant to contemporary design trends and opportunities. These include abstract communication and notification, augmentation of graphical user interfaces, expressive control, affective communication, and mobile and handheld computing.