The role of cue utilisation in reducing the workload in a train control task

The roles of phishing knowledge, cue utilization, and decision styles in phishing email detection

This study investigated the roles of phishing knowledge, cue utilization, and decision styles in contributing to phishing email detection. Participants (N = 145) completed an online email sorting task, and measures of phishing knowledge, email decision styles, cue utilization, and email security awareness. Cue utilization was the only factor that uniquely predicted the capacity to discriminate phishing from genuine emails. Phishing knowledge was associated with greater phishing detection and a bias towards classifying all emails as phishing. A preference for intuitive decision making predicted lower detection of phishing emails, driven by a greater tendency to classify emails as genuine. These findings support the proposition that cue utilization is a distinct cognitive process that enables expert performance. The outcomes indicate that, in addition to increasing phishing knowledge and developing safe behavioral patterns, anti-phishing training needs to provide opportunities for trainees to develop meaningful cue associations.

Cue utilisation is partially related to performance on an urban operations course but not experience

INTRODUCTION

Decision making in use of force relies on accurate cue identification to inform appropriate response. This research was designed to test the relationship between cue utilisation and performance prior to, and following participation in an urban operations course (UOC).

METHODS

A total of 37 participants were assessed on cue utilisation measures, course outcome and between group changes following course participation.

RESULTS

A significant main effect was evident for Cue utilisation and administration, (p = 0.005), but not training group, (p = 0.54), nor between groups and point of administration, (p = 0.410). No main effect was evident between groups and training outcome, (p = 0.11). However, there was a main effect for point of administration, (p = 0.02) and training outcome and point of administration (p = 0.02).

CONCLUSION

Although cue utilisation is an essential component of perception-action tasks, cues may be more specific to the relevant training environment with limited transfer to the operational context.

The role of cue utilization in the detection of phishing emails

This study was designed to examine the roles of cue utilization, phishing features and time pressure in the detection of phishing emails. During two experiments, participants completed an email sorting task containing both phishing and genuine emails. Participants were allocated to either a high or low time pressure condition. Performance was assessed via detection sensitivity and response bias. Participants were classified with either higher or lower cue utilization and completed a measure of phishing knowledge. When participants were blind to the nature of the study (N = 191), participants with higher cue utilization were better able to discriminate phishing from genuine emails. However, they also recorded a stronger bias towards classifying emails as phishing, compared to participants with lower cue utilization. When notified of phishing base rates prior to the email sorting task (N = 191), participants with higher cue utilization were better able to discriminate phishing from genuine emails without recording an increase in rate of false alarms, compared to participants with lower cue utilization. Sensitivity increased with a reduction in time pressure, while response bias was influenced by the number of phishing-related features in each email. The outcomes support the proposition that cue-based processing of critical features is associated with an increase in the capacity of individuals to discriminate phishing from genuine emails, above and beyond phishing-related knowledge. From an applied perspective, these outcomes suggest that cue-based training may be beneficial for improving detection of phishing emails.

The Role of Cue-Based Strategies in Skilled Diagnosis Among Pathologists

OBJECTIVE

This research was designed to test whether behavioral indicators of pathology-related cue utilization were associated with performance on a diagnostic task.

BACKGROUND

Across many domains, including pathology, successful diagnosis depends on pattern recognition that is supported by associations in memory in the form of cues. Previous studies have focused on the specific information or knowledge on which medical image expertise relies. The target in this study is the more general ability to identify and interpret relevant information.

METHOD

Data were collected from 54 histopathologists in both conference and online settings. The participants completed a pathology edition of the Expert Intensive Skills Evaluation 2.0 (EXPERTise 2.0) to establish behavioral indicators of context-related cue utilization. They also completed a separate diagnostic task designed to examine related diagnostic skills.

RESULTS

Behavioral indicators of higher or lower cue utilization were based on the participants' performance across five tasks. Accounting for the number of cases reported per year, higher cue utilization was associated with greater accuracy on the diagnostic task. A post hoc analysis suggested that higher cue utilization may be associated with a greater capacity to recognize low prevalence cases.

CONCLUSION

This study provides support for the role of cue utilization in the development and maintenance of skilled diagnosis amongst pathologists.

APPLICATION

Pathologist training needs to be structured to ensure that learners have the opportunity to form cue-based strategies and associations in memory, especially for less commonly seen diseases.

Explaining emergency physicians' capacity to recover from interruptions

OBJECTIVE

To assess whether the capacity to utilize cues amongst emergency physicians is associated with differences in the capacity to recover performance following an interruption.

BACKGROUND

Interruptions are implicated in errors in emergency medicine due to the cognitive load that they impose on working memory, resulting in a loss of performance on the primary task. The utilization of cues is associated with a reduction in cognitive load during the performance of a task, thereby enabling the allocation of residual resources that mitigates the loss of performance following interruptions.

METHOD

Thirty-nine emergency physicians, recruited at a medical conference, completed an assessment of cue utilization (EXPERTise 2.0) and an online simulation (Septris) that involved the management of patients presenting with sepsis. During the simulation, physicians were interrupted and asked to check a medication order. Task performance was assessed using scores on Septris, with points awarded for the accurate management of patients.

RESULTS

Emergency physicians with higher cue utilization recorded significantly higher scores on the simulation task following the interruption, compared to physicians with lower cue utilization (p = .028).

CONCLUSION

The results confirm a relationship between cue utilization and the recovery of performance following an interruption. This is likely due to the advantages afforded by associated reductions in cognitive load.

APPLICATION

Assessments of cue utilization may assist in the development of interventions to support clinicians in interruptive environments.

Decreased preparatory activation and inattention to cues suggest lower activation of proactive cognitive control among high procrastinating students

Procrastination is a voluntary delay in completing an important task while being aware that this behavior may lead to negative outcomes. It has been shown that an increased tendency to procrastinate is associated with deficits in some aspects of cognitive control. However, none of the previous studies investigated these dysfunctions through the lenses of the Dual Mechanisms Framework, which differentiates proactive and reactive modes of control. The present study was designed to fill this gap, using behavioral and neurophysiological assessment during the completion of the AX-Continuous Performance Task (AX-CPT) by high (HP) and low (LP) procrastinating students (N = 139). Behavioral results indicated that HP (vs. LP) were characterized by increased attentional fluctuations (higher reaction time variability) and reduction in some indices of proactive cognitive control (lower d'-context and A-cue bias, but similar PBIs). Furthermore, the neurophysiological data showed that HP, compared with LP, allocated less attentional resources (lower P3b) to cues that help to predict the correct responses to upcoming probes. They also responded with reduced preparatory activity (smaller CNV) after cues presentation. The two groups did not differ in neural responses linked to conflict detection and inhibition (similar N2 and P3a). Obtained findings indicate that HP might present deficits in some cognitive functions that are essential for effective proactive control engagement, along with preserved levels of reactive cognitive control. In the present paper, we discuss the potential neural and cognitive mechanisms responsible for the observed effects.

Differentiating Experience From Cue Utilization in Radiological Assessments

OBJECTIVE

This research was designed to examine the contribution of self-reported experience and cue utilization to diagnostic accuracy in the context of radiology.

BACKGROUND

Within radiology, it is unclear how task-related experience contributes to the acquisition of associations between features with events in memory, or cues, and how they contribute to diagnostic performance.

METHOD

Data were collected from 18 trainees and 41 radiologists. The participants completed a radiology edition of the established cue utilization assessment tool EXPERTise 2.0, which provides a measure of cue utilization based on performance on a number of domain-specific tasks. The participants also completed a separate image interpretation task as an independent measure of diagnostic performance.

RESULTS

Consistent with previous research, a k-means cluster analysis using the data from EXPERTise 2.0 delineated two groups, the pattern of centroids of which reflected higher and lower cue utilization. Controlling for years of experience, participants with higher cue utilization were more accurate on the image interpretation task compared to participants who demonstrated relatively lower cue utilization (p = .01).

CONCLUSION

This study provides support for the role of cue utilization in assessments of radiology images among qualified radiologists. Importantly, it also demonstrates that cue utilization and self-reported years of experience as a radiologist make independent contributions to performance on the radiological diagnostic task.

APPLICATION

Task-related experience, including training, needs to be structured to ensure that learners have the opportunity to acquire feature-event relationships and internalize these associations in the form of cues in memory.

Drivers' Cue Utilization Predicts Cognitive Resource Consumption During a Simulated Driving Scenario

OBJECTIVE

This study was designed to examine whether cue utilization differentiates drivers' consumption of cognitive resources during a simulated driving task.

BACKGROUND

Outcomes from previous research have demonstrated that a general capacity for cue utilization differentiates cognitive load during novel process control tasks. However, it was previously unclear whether similar results would be demonstrated during familiar operational tasks.

METHOD

Based on an assessment of cue utilization within a driving context, participants were classified into higher or lower cue utilization typologies. During a simulated driving task, cognitive load was assessed through changes against baseline in cerebral oxygenation in the prefrontal cortex, through eye behavior metrics (fixation rates and fixation dispersion), and through driving performance (frequency of missed traffic signals and speed exceedances).

RESULTS

Drivers with higher cue utilization recorded smaller mean fixation dispersions, smaller increases in cerebral oxygenation, and fewer missed traffic signals compared with drivers with lower cue utilization. These results suggest that compared with drivers with lower cue utilization, drivers with higher cue utilization experienced lower cognitive load during the simulated driving task while maintaining a higher level of performance.

CONCLUSION

The results provide support for the assertion that, among qualified operators, a greater capacity for cue utilization is associated with lower cognitive load during operational tasks.

APPLICATION

Cue-based assessments of driving may be beneficial in predicting performance and assisting in targeted training for recently qualified and/or older drivers.

Cross-task cue utilisation and situational awareness in learning to manage a simulated rail control task

Cue utilisation and situational awareness share similar properties since both constructs are dependent upon the application of feature-event associations in memory. The aim of this study was to investigate the extent to which cue utilisation and situational awareness contribute to learning a simplified, simulated rail control task incorporating an implicit pattern of train movements. Fifty-five undergraduate students completed an assessment of cue utilisation prior to completing the rail control task during periods of lower and higher task demands. Situational awareness was assessed using Situation Awareness Global Assessment Technique (SAGAT) queries. The results indicated that, while both cue utilisation and situational awareness were related to the detection of the implicit pattern of train movements, they contributed separately to performance on the simulated rail control task. The outcomes suggest that cue utilisation and situational awareness may be separate constructs, where cue utilisation constitutes a capacity variable that is associated with changes in response to task demand and situational awareness constitutes an outcome variable that emerges through task exposure.

The Role of Cue Utilization and Cognitive Load in the Recognition of Phishing Emails

Phishing emails represent a major threat to online information security. While the prevailing research is focused on users' susceptibility, few studies have considered the decision-making strategies that account for skilled detection. One relevant facet of decision-making is cue utilization, where users retrieve feature-event associations stored in long-term memory. High degrees of cue utilization help reduce the demands placed on working memory (i.e., cognitive load), and invariably improve decision performance (i.e., the information-reduction hypothesis in expert performance). The current study explored the effect of cue utilization and cognitive load when detecting phishing emails. A total of 50 undergraduate students completed: (1) a rail control task; (2) a phishing detection task; and (3) a survey of the cues used in detection. A cue utilization assessment battery (EXPERTise 2.0) then classified participants with either higher or lower cue utilization. As expected, higher cue utilization was associated with a greater likelihood of detecting phishing emails. However, variation in cognitive load had no effect on phishing detection, nor was there an interaction between cue utilization and cognitive load. Further, the findings revealed no significant difference in the types of cues used across cue utilization groups or performance levels. These findings have implications for our understanding of cognitive mechanisms that underpin the detection of phishing emails and the role of factors beyond the information-reduction hypothesis.

Cue Utilization Differentiates Performance in the Management of Interruptions

OBJECTIVE

To examine the role of cue utilization in the management of interruptions during a high workload, rail control simulation.

BACKGROUND

High-risk, high-consequence environments are characterized by cognitively demanding, time-critical activities, in which operators are required to manage frequent interruptions under conditions of high workload. Interruptions are deleterious to performance as they impose excessive cognitive demand on limited working memory resources, thereby depleting residual resources for the primary task. Cue utilization may enable superior performance in managing interruptions through efficiencies gained by the application of implicit patterns stored in long-term memory.

METHOD

Two experiments were conducted. In Experiment 1, 46 university students undertook an assessment of cue utilization and subsequently engaged in a high workload, simulated rail control task while managing multiple interruptive tasks. Experiment 2 replicated and extended Experiment 1, wherein 52 university students completed a measure of cue utilization and engaged in a high workload, simulated rail control task while managing multiple interruptions and breaks.

RESULTS

The analyses revealed that participants who demonstrated a greater capacity for cue utilization also demonstrated a reduced loss of performance following interruptions.

CONCLUSION

The outcomes suggest a relationship between a greater capacity for cue utilization and superior performance in the management of interruptions in high workload conditions.

APPLICATION

Assessments of cue utilization may assist in the selection and training of operators in high-consequence, high-risk environments, to ensure efficient and accurate performance during the management of interruptions.

Cue utilisation predicts control room operators' performance in a sustained visual search task

This research was designed to determine whether qualified practitioners' cue utilisation is predictive of their performance during a sustained visual search task in an operational context. Australian Distribution Network Service Provider (DNSP) operators were recruited for two experiments, and were classified with either higher or lower cue utilisation based on an assessment of cue utilisation within the context of power distribution. Operators' performance was assessed using a domain-related sustained visual search task. In both experiments, power distribution operators with higher cue utilisation demonstrated shorter mean response latencies during the sustained visual search task, compared to operators with lower cue utilisation. Further, no differences in accuracy based on cue utilisation were observed during the sustained visual search task. The results are consistent with the proposition that power operators with higher cue utilisation have a greater capacity to sustain visual search during domain-related tasks, compared to operators with lower cue utilisation. Practitioner summary: Power distribution system operators' cue utilisation was used to predict performance during a domain-related sustained visual search task. Power distribution operators with higher cue utilisation demonstrated shorter mean response latencies during the sustained visual search task, but no differences in accuracy, compared to operators with lower cue utilisation. Abbreviations: DNSP: distribution network service provider; EXPERTise 2.0: EXPERT intensive skills evaluation; FAT: feature association task; FDT: feature discrimination task; FIT: feature identification task; fNIRS: functional near infrared spectroscopy; FPT: feature prioritisation task; FRT: feature recognition task; SCADA: supervisory control and data acquisition.

Higher cue utilization in driving supports improved driving performance and more effective visual search behaviors

INTRODUCTION

Once qualified, drivers rarely receive objective feedback concerning their performance. This is especially the case in the context of cognitive skills such as situation assessment. The aim of this study was to test the construct validity of an online assessment of motor-vehicle driver cue utilization that forms the foundation for situation assessment.

METHOD

Seventy-one undergraduate Psychology students with broadly comparable driving experience completed a motor-vehicle driving version of EXPERTise 2.0, an online tool that enables inferences concerning the utilization of cues based on responses to task-related stimuli. They also completed a simulated driving task while fitted with an eye tracking device, during which a range of hazards were presented with participants' responses recorded.

RESULTS

The results indicated that higher cue utilization was associated with fewer driving errors and collisions, fewer visual fixations, and fewer saccades in comparison to participants with lower cue utilization.

CONCLUSION

The results provide support for the construct validity of EXPERTise 2.0 as an effective measure of cue utilization in the context of driving.

PRACTICAL APPLICATIONS

Providing comparative feedback to drivers concerning their development of situation assessment skills may provide opportunities for further training and development, thereby reducing the likelihood of motor-vehicle accidents.

Control Room Operators' Cue Utilization Predicts Cognitive Resource Consumption During Regular Operational Tasks

This study was designed to examine whether qualified practitioners’ cue utilization is predictive of their sustained attention performance during regular operational tasks. Simulated laboratory studies have demonstrated that cue utilization differentiates cognitive load during process control tasks. However, it was previously unclear whether similar results would be demonstrated with qualified practitioners during familiar operational tasks. Australian distribution network service provider (DNSP) operators were classified with either higher or lower cue utilization based on an assessment of cue utilization within the context of electrical power distribution. During two, 20-min periods of operators’ regular workdays, physiological measures of workload were assessed through changes in cerebral oxygenation in the prefrontal cortex compared to baseline, and through eye behavior metrics (fixation rates, saccade amplitude, and fixation dispersion). The results indicated that there were no statistically significant differences in eye behavior metrics, based on levels of cue utilization. However, as hypothesized, during both sessions, operators with higher cue utilization demonstrated smaller increases in cerebral oxygenation in the prefrontal cortex from baseline, compared to operators with lower cue utilization. The results are consistent with the proposition that operators with higher cue utilization experience lower cognitive load during periods of regular activity during their workday, compared to operators with lower cue utilization. Assessments of cue utilization could help identify operators who are better able to sustain attention during regular operational tasks, as well as those who may benefit from cue-based training interventions.

The Potential Role of Context-Related Exposure in Explaining Differences in Water Safety Cue Utilization

OBJECTIVE

To examine whether differences in water safety-related cue utilization might be associated with differences in exposure to water-related recreational contexts.

BACKGROUND

A disproportionate number of incidents of drowning were attributable to recent visitors to New South Wales in the 2016-2017 summer swimming season. This was due to their assumed lack of exposure to the water-related recreational settings in which Australians engage and therefore, the absence of cues that are associated with danger.

METHOD

In Study 1, the water safety cue utilization of 101 Australian residents and 328 recent visitors to the country was compared using the Expert Intensive Skills Evaluation (EXPERTise 2.0) program. Accounting for differences between the samples, Australian residents demonstrated significantly superior water safety cue utilization. In Study 2, the water safety cue utilization of a sample of 219 Australian residents was examined, the outcomes of which indicated that those participants who learned to swim before the age of 11 years demonstrated superior water safety cue utilization to participants who learned to swim at a later age.

RESULTS

Overall, the results suggest that there are individual differences in water safety cue utilization that are explained, in part, by differences in country of residence and the age at which participants first learned to swim.

CONCLUSION

Water safety cue utilization is likely to be dependent upon exposure to water-related activities. Identifying individual differences enables the development of more targeted, drowning-prevention strategies.