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Aggarwal A, Lim WM, Jaisinghani D, Nobi K. Driving service-oriented organizational citizenship behavior through error management culture. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2147160] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
Affiliation(s)
- Arun Aggarwal
- Chitkara Business School, Chitkara University, Punjab, India
| | - Weng Marc Lim
- Sunway Business School, Sunway University, Sunway City, Malaysia
- School of Business, Law and Entrepreneurship, Swinburne University of Technology, Hawthorn, Australia
- Faculty of Business, Design and Arts, Swinburne University of Technology, Kuching, Malaysia
| | | | - Kamrunnisha Nobi
- Mata Ganga Khalsa College for Girls, Kottan, Panjab University, Chandigarh, India
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Legendre TS, Baker MA. Credit card churning customers, endowed loyalty, and protestant work ethic. SERVICE INDUSTRIES JOURNAL 2021. [DOI: 10.1080/02642069.2021.1987415] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Tiffany S. Legendre
- Conrad N. Hilton College of Hotel & Restaurant Management, University of Houston, Houston, TX, USA
| | - Melissa A. Baker
- Department of Hospitality & Tourism Management, Isenberg School of Management, University of Massachusetts, Amherst, MA, USA
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