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Coronado-Maldonado I, Benítez-Márquez MD. Emotional intelligence, leadership, and work teams: A hybrid literature review. Heliyon 2023; 9:e20356. [PMID: 37790975 PMCID: PMC10543214 DOI: 10.1016/j.heliyon.2023.e20356] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/13/2023] [Revised: 09/13/2023] [Accepted: 09/20/2023] [Indexed: 10/05/2023] Open
Abstract
Emotional intelligence (EI) has been widely researched in different fields of knowledge. This paper reviews the literature on emotional intelligence, leadership, and teams in 104 peer-reviewed articles and reviews provided by the Web of Science and Scopus databases from 1998 to 2022. It is a hybrid or mixed review as it uses both quantitative and qualitative analysis techniques. The aims of this study are a performance analysis of the selected documents (years of publication, country, sectors, techniques used, most cited authors, authors with more publications, journals, journal quartiles, and scope of publication), as well as a co-word analysis using Atlas. ti v8. The results of the quantitative analysis indicate that the majority are empirical works. The qualitative analysis is a co-word analysis providing the following results: (i) classification of authors by major themes-categories (EI, leadership, team), (ii) classification of themes within each major theme: three subcategories in EI, 17 subcategories in leadership, and 19 subcategories in team and, lastly, (iii) classification according to the chronological development of main objectives from the most cited authors' articles we analyzed. Leadership (transformational, emergence, virtual, effective, health, effectiveness) is the major theme we studied. Our in-depth review of the articles has shown that emotionally intelligent leaders improve both behaviors and business results and have an impact on work team performance. It also highlighted a positive relationship between emotional competence and team members' attitudes about work. The new trends focus on the impacts of COVID19, the global crisis due to the Ukraine War, working in VUCA and BANI environments, comparative studies between generations, the application of artificial intelligence and the influence of mindfulness on organizations.
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Affiliation(s)
- Isabel Coronado-Maldonado
- Department of Economy and Business Administration, Faculty of Economics and Business, University of Malaga, Malaga, Spain
| | - María-Dolores Benítez-Márquez
- Department of Applied Economics (Statistics and Econometrics), Faculty of Economics and Business, University of Malaga, Malaga, Spain
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Hur WM, Shin Y, Kim JY. Service Employees' Mindfulness and Job Crafting amid COVID-19: The Roles of Resilience, Organizational Health Climate, and Health-Oriented Leadership. CURRENT PSYCHOLOGY 2023:1-13. [PMID: 37359638 PMCID: PMC10166686 DOI: 10.1007/s12144-023-04714-x] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Accepted: 04/27/2023] [Indexed: 06/28/2023]
Abstract
Due to changes in the work environment resulting from the COVID-19 pandemic, service employees' behavior, that proactively reshapes the content and meaning of work (i.e., job crafting), is increasingly important. We identified mindfulness as a key individual trait contributing to job crafting in the pandemic context. The purpose of our study was to examine the mediating effect of resilience on the relationship between mindfulness and job crafting, and the moderating effects of perceived organizational health climate and health-oriented leadership on the mindfulness-resilience relationship. We administered two-wave online surveys to 301 South Korean service employees after the onset of COVID-19 (January 20, 2020). Data for mindfulness, resilience, perceived organizational health climate, and health-oriented leadership were collected via participants' self-report in March, 2020. One month later (April, 2020), we obtained their self-ratings of job crafting. Results showed that resilience mediated the relationship between mindfulness and job crafting. The positive relationship between these two variables was more pronounced when perceived organizational health climate was high than when it was low. Perceived organizational health climate further moderated the indirect effect of mindfulness on job crafting through resilience.
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Affiliation(s)
- Won-Moo Hur
- College of Business Administration, Inha University, 100, Inha-ro, Michuhol-gu, Incheon, 22212 Republic of Korea
| | - Yuhyung Shin
- School of Business, Hanyang University, 222, Wangsimri-ro, Seongdong-gu, Seoul, 04763 Republic of Korea
| | - Ji Yeoun Kim
- Graduate School of Education, Kookmin University, 77, Jeongneung-ro, Seongbuk-gu, Seoul, 02707 Republic of Korea
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Alo O, Arslan A, Tian AY, Pereira V. Exploring the limits of mindfulness during the COVID-19 pandemic: qualitative evidence from African context. JOURNAL OF MANAGERIAL PSYCHOLOGY 2023. [DOI: 10.1108/jmp-03-2022-0124] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 04/03/2023]
Abstract
PurposeThis paper is one of the first studies to examine specificities, including limits of mindfulness at work in an African organisational context, whilst dealing with the ongoing COVID-19 pandemic. It specifically addresses the role of organisational and managerial support systems in restoring employee wellbeing, social connectedness and attachment to their organisations, in order to overcome the exclusion caused by the ongoing pandemic.Design/methodology/approachThe study uses a qualitative research methodology that includes interviews as the main data source. The sample comprises of 20 entrepreneurs (organisational leaders) from Ghana and Nigeria.FindingsThe authors found that COVID-19-induced worries restricted the practice of mindfulness, and this was prevalent at the peak of the pandemic, particularly due to very tough economic conditions caused by reduction in salaries, and intensified by pre-existing general economic and social insecurities, and institutional voids in Africa. This aspect further resulted in lack of engagement and lack of commitment, which affected overall team performance and restricted employees’ mindfulness at work. Hence, quietness by employees even though can be linked to mindfulness was linked to larger psychological stress that they were facing. The authors also found leaders/manager’s emotional intelligence, social skills and organisational support systems to be helpful in such circumstances. However, their effectiveness varied among the cases.Originality/valueThis paper is one of the first studies to establish a link between the COVID-19 pandemic and mindfulness limitations. Moreover, it is a pioneering study specifically highlighting the damaging impact of COVID-19-induced concerns on leader–member exchange (LMX) and team–member exchange (TMX) relationships, particularly in the African context. It further brings in a unique discussion on the mitigating mechanisms of such COVID-19-induced concerns in organisations and highlights the roles of manager’s/leader’s emotional intelligence, social skills and supportive intervention patterns. Finally, the authors offer an in-depth assessment of the effectiveness of organisational interventions and supportive relational systems in restoring social connectedness following a social exclusion caused by COVID-19-induced worries.
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Bani-Melhem S, Abukhait RM, Mohd Shamsudin F. This doesn’t make sense! Does illegitimate tasks affect innovative behaviour? SERVICE INDUSTRIES JOURNAL 2023. [DOI: 10.1080/02642069.2022.2163994] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/11/2023]
Affiliation(s)
- Shaker Bani-Melhem
- College of Business Administration, Department of Management, University of Sharjah, Sharjah, United Arab Emirates
| | - Rawan Mazen Abukhait
- College of Business Administration Department of Management, Ajman University, Ajman, United Arab Emirates
| | - Faridahwati Mohd Shamsudin
- College of Business Administration, Department of Management, University of Sharjah, Sharjah, United Arab Emirates
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Zada M, Khan J, Saeed I, Zada S, Jun ZY. Curiosity may have killed the cat but it has the power to improve employee creativity. CURRENT PSYCHOLOGY 2023. [DOI: 10.1007/s12144-022-04171-y] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/13/2023]
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Ma D, Wajid N, Anser MK, Anjum ZUZ, Jia X. The effect of ethical leadership on service recovery performance: A moderated mediation model of organizational virtuousness and trait mindfulness. Front Psychol 2022; 13:1036099. [DOI: 10.3389/fpsyg.2022.1036099] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/03/2022] [Accepted: 10/17/2022] [Indexed: 12/02/2022] Open
Abstract
In the present study, we first examined the relationship between ethical leadership and frontline employees’ (FLEs’) service recovery performance (SRP) and then tested the mediating role of organizational virtuousness in the relationship between ethical leadership and SRP in service contexts. Finally, we examined the moderating effect of FLE trait mindfulness on the direct relationship between ethical leadership and organizational virtuousness, as well as the indirect relationship between ethical leadership and SRP, via organizational virtuousness. Three-waved survey data collected from 273 supervisor-employee dyads in different service sector organizations supported our hypothesized relationships. In addition to important theoretical implications, the study carries useful practical implications, particularly for managers who are concerned about improving SRP in the service contexts.
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Aggarwal A, Lim WM, Jaisinghani D, Nobi K. Driving service-oriented organizational citizenship behavior through error management culture. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2147160] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
Affiliation(s)
- Arun Aggarwal
- Chitkara Business School, Chitkara University, Punjab, India
| | - Weng Marc Lim
- Sunway Business School, Sunway University, Sunway City, Malaysia
- School of Business, Law and Entrepreneurship, Swinburne University of Technology, Hawthorn, Australia
- Faculty of Business, Design and Arts, Swinburne University of Technology, Kuching, Malaysia
| | | | - Kamrunnisha Nobi
- Mata Ganga Khalsa College for Girls, Kottan, Panjab University, Chandigarh, India
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Arici HE, Köseoglu MA, Cakmakoglu Arici N. Emotions in service research: evolutionary analysis and empirical review. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2101638] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/17/2022]
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Abusive Supervision Impact on Employees’ Creativity: A Mediated-Moderated Perspective. SUSTAINABILITY 2022. [DOI: 10.3390/su14148648] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
The drive for the current study was to describe the findings carried out to understand abusive supervision and employees’ creativity in business organizations. This research investigated the effect of abusive supervision on employees’ creativity. The influence of employment insecurity as a mediating variable and the moderating role of locus of control has also been examined. The study was based on Hobfoll’s conservation of resources theory. The data were collected using a self-administered questionnaire from 500 employees working in different business organizations in Pakistan. To analyze the data, the study employed path analytic approaches using multilevel modeling in Mplus 7.1. The empirical analysis has confirmed that abusive supervision and employment insecurity have a significant negative impact on employees’ creativity. Employment infectivity partially mediates the effect of abusive supervision on employees’ creativity. Moderation analysis was performed and established that the locus of control moderates the effect of abusive supervision on employment insecurity as well as the effect of employment insecurity on employees’ creativity. The current research has contributed towards developing a better understanding of the studied variables, i.e., abusive supervision, employment insecurity, locus of control, and employees’ creativity. To the best of authors’ knowledge these variables have been studied together here for the first time. The study also forwarded practical recommendations for managers and entrepreneurs.
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Raza A, Ishaq MI, Zia H, ur-Rehman Z, Ahmad R. Technostressors and service employees outcomes: a longitudinal study. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2081685] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Ali Raza
- School of Management Sciences, Quaid-i-Azam University Islamabad, Islamabad, Pakistan
| | | | - Haleema Zia
- Faculty of Management Sciences, Riphah International University, Islamabad, Pakistan
| | - Zia ur-Rehman
- University Institute of Management Sciences, Pir Mehr Ali Shah Arid Agriculture University Rawalpindi, Rawalpindi, Pakistan
| | - Rehan Ahmad
- Department of Management Sciences, Imperial College of Business Studies Lahore, Lahore, Pakistan
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Akgün AE, Keskin H, Aksoy Z, Samil Fidan S, Yigital S. The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2062328] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Ali E. Akgün
- Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey
| | - Halit Keskin
- Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey
| | - Zeynep Aksoy
- Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey
| | - Selahaddin Samil Fidan
- Faculty of Economic and Administrative Sciences, Yildiz Technical University, Istanbul, Turkey
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Karatepe OM, Shi F, Okumus F. Guest Editorial: CREATIVITY IN THE COMPETITIVE SERVICE ENVIRONMENT. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2052593] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Osman M. Karatepe
- Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, Turkey
| | - Fangfang Shi
- Surrey International Institute, Dongbei University of Finance and Economics, Dalian, China
| | - Fevzi Okumus
- Rosen College of Hospitality Management, The University of Central Florida Orlando, FL, USA
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Lim WM, Kumar S, Ali F. Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. SERVICE INDUSTRIES JOURNAL 2022. [DOI: 10.1080/02642069.2022.2047941] [Citation(s) in RCA: 20] [Impact Index Per Article: 10.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/08/2023]
Affiliation(s)
- Weng Marc Lim
- School of Business, Law and Entrepreneurship, Swinburne University of Technology, Hawthorn, Australia
- Faculty of Business, Design and Arts, Swinburne University of Technology, Kuching, Malaysia
| | - Satish Kumar
- Faculty of Business, Design and Arts, Swinburne University of Technology, Kuching, Malaysia
- Department of Management Studies, Malaviya National Institute of Technology Jaipur, Jaipur, India
| | - Faizan Ali
- Muma College of Business, University of South Florida, Tampa, FL, USA
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