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Exploring the relationships between IT competence, innovation capacity and organizational agility. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2018. [DOI: 10.1016/j.jsis.2017.07.002] [Citation(s) in RCA: 156] [Impact Index Per Article: 26.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
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Montazemi AR, Cameron DA, Gupta KM. An Empirical Study of Factors Affecting Software Package Selection. J MANAGE INFORM SYST 2015. [DOI: 10.1080/07421222.1996.11518113] [Citation(s) in RCA: 20] [Impact Index Per Article: 2.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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Deng XN, Wang T, Galliers RD. More than providing ‘solutions’: towards an understanding of customer-oriented citizenship behaviours of IS professionals. INFORMATION SYSTEMS JOURNAL 2015. [DOI: 10.1111/isj.12051] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.1] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
Affiliation(s)
- Xuefei Nancy Deng
- Information Systems and Operations Management, College of Business Administration and Public Policy; California State University, Dominguez Hills; Carson CA USA
| | - Tawei Wang
- School of Accountancy, Shilder College of Business; University of Hawaii at Manoa; Honolulu HI USA
| | - Robert D. Galliers
- Information and Process Management and Sociology Departments; Bentley University; Waltham MA USA
- School of Business and Economics; Loughborough University; Loughborough UK
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Deng X, Chi L. Understanding Postadoptive Behaviors in Information Systems Use: A Longitudinal Analysis of System Use Problems in the Business Intelligence Context. J MANAGE INFORM SYST 2014. [DOI: 10.2753/mis0742-1222290309] [Citation(s) in RCA: 44] [Impact Index Per Article: 4.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/05/2022]
Affiliation(s)
- Xuefei Deng
- a Shidler College of Business, University of Hawaii at Manoa
| | - Lei Chi
- b Blue Slate Solutions, Albany, New York
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Martínez-Caro E, Cegarra-Navarro JG, Cepeda-Carrión G. An application of the performance-evaluation model for e-learning quality in higher education. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2014. [DOI: 10.1080/14783363.2013.867607] [Citation(s) in RCA: 16] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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Sánchez RA, Hueros AD. Motivational factors that influence the acceptance of Moodle using TAM. COMPUTERS IN HUMAN BEHAVIOR 2010. [DOI: 10.1016/j.chb.2010.06.011] [Citation(s) in RCA: 149] [Impact Index Per Article: 10.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
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Ferreira ACDS, Bufoni AL. Fatores de sucesso e insucesso na implementação de sistemas de informação gerencial: estudo do caso do segmento de exploração e produção de petróleo da Petrobrás S/A. RAC: REVISTA DE ADMINISTRAÇÃO CONTEMPORÂNEA 2006. [DOI: 10.1590/s1415-65552006000200002] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/21/2022] Open
Abstract
Recentes estudos indicam existir um paradoxo em sistemas de informação: ainda que teoricamente perfeitos, muitos se tornam fracassos durante a implementação. Este estudo tem por objetivo o melhor entendimento das causas do sucesso e insucesso dos sistemas de informação gerenciais. Da revisão de literatura são reconhecidos quatro constructos que parecem influenciar no sucesso de sistemas de informação (1) complexidade, (2) participação do usuário, (3) apoio da direção, (4) equipe de desenvolvimento. Testa-se então a existência destes fenômenos por meio do estudo de caso da implementação de um sistema de informações gerenciais no segmento de exploração e petróleo da Petrobrás Petróleo Brasileiro S.A. Os resultados indicam que as variáveis apresentaram significativa capacidade de explicação do insucesso do sistema, sendo mais verificáveis o apoio da direção e a complexidade e que avaliações mais formais devem preceder a fase de investimentos em projetos de adoção de novos sistemas.
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Lamb R, Davidson E. Understanding intranets in the context of end-user computing. DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS 2005. [DOI: 10.1145/1047070.1047076] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
Abstract
In this paper, we examine the adoption and use of organizational intranets as an extension of the end-user computing movement. This perspective provides a background against which the rapid proliferation of organizational intranets in the 1990s can be compared and contrasted with the explosion of personal computers and end-user computing in the 1980s. Our retrospective analysis of end-user computing is based on academic and business journal literature. Our contemporary analysis of intranet development and use relies on data from a large-scale study of intranets in US firms. We examine similarities with early EUC efforts, such as the initial grass-roots, multiple adoption of PC technologies, that were followed by efforts to standardize and integrate technological "islands." We also highlight ways in which organizational experiences with intranets may diverge from earlier EUC experiences. Our discussion of these organizational experiences and practices draws on institutional theory to understand how and why organizational adoption and use of information technologies may differ from those of the past in important ways that require rethinking of current practices. In particular, we focus on the issues related to intranet integration and to the evolving roles of intranet end-users and IT professionals.
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Evaluating IS usage in Malaysian small and medium‐sized firms using the technology acceptance model. ACTA ACUST UNITED AC 2003. [DOI: 10.1108/09576050310503411] [Citation(s) in RCA: 65] [Impact Index Per Article: 3.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Somers TM, Nelson K, Karimi J. Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument: Replication within an ERP Domain*. DECISION SCIENCES 2003. [DOI: 10.1111/j.1540-5414.2003.02428.x] [Citation(s) in RCA: 98] [Impact Index Per Article: 4.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
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12
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Shaw NC, DeLone WH, Niederman F. Sources of dissatisfaction in end-user support. DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS 2002. [DOI: 10.1145/513264.513272] [Citation(s) in RCA: 23] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
Abstract
Organizations are investing in information technology for an ever-increasing number of end-user tasks. Extracting benefits from these investments increasingly depends on supporting effective use of information technology and satisfying information technology users. This research explores the end-user support factors that correlate with user satisfaction. This survey of 484 end-users examines 21 potential end-user computing support factors, such as system response time and user training in terms of their perceived importance to the end-user and the performance of IS staff in supporting each. Service quality, the gap between perceived importance and performance for each support factor, is computed. The relationships between these service quality gaps and user satisfaction are tested across different user groups (faculty, non-IS staff and students). Larger service quality gaps in the following support factors were correlated with lower user satisfaction in at least one of the three user groups: IS staff response time, IS staff technical competence, software upgrades, ease of access, cost effectiveness of the system, user understanding, documentation to support training, and data security/privacy. These results are compared to the support factors identified as significant in previous empirical studies.
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Marcolin BL, Compeau DR, Munro MC, Huff SL. Assessing User Competence: Conceptualization and Measurement. INFORMATION SYSTEMS RESEARCH 2000. [DOI: 10.1287/isre.11.1.37.11782] [Citation(s) in RCA: 105] [Impact Index Per Article: 4.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/20/2022]
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Blili S, Raymond L, Rivard S. Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing. INFORMATION & MANAGEMENT 1998. [DOI: 10.1016/s0378-7206(97)00043-8] [Citation(s) in RCA: 42] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Subramanian A, Douglas Smith L, Nelson AC, Campbell JF, Bird DA. Strategic planning for data warehousing. INFORMATION & MANAGEMENT 1997. [DOI: 10.1016/s0378-7206(97)00040-2] [Citation(s) in RCA: 6] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Chau PY. Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach. DECISION SCIENCES 1997. [DOI: 10.1111/j.1540-5915.1997.tb01313.x] [Citation(s) in RCA: 469] [Impact Index Per Article: 17.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
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Differences in end-user computing support and control across user departments. INFORMATION & MANAGEMENT 1997. [DOI: 10.1016/s0378-7206(97)00004-9] [Citation(s) in RCA: 11] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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Winter SJ, Chudoba KM, Gutek BA. Misplaced resources? Factors associated with computer literacy among end-users. INFORMATION & MANAGEMENT 1997. [DOI: 10.1016/s0378-7206(96)01086-5] [Citation(s) in RCA: 16] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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Information systems effectiveness: The construct space and patters of application. INFORMATION & MANAGEMENT 1996. [DOI: 10.1016/s0378-7206(96)01079-8] [Citation(s) in RCA: 94] [Impact Index Per Article: 3.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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