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Dunbar NE, Burgoon JK, Chen X, Wang X, Ge S, Huang Q, Nunamaker J. Detecting ulterior motives from verbal cues in group deliberations. Front Psychol 2023; 14:1166225. [PMID: 37292506 PMCID: PMC10244719 DOI: 10.3389/fpsyg.2023.1166225] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 02/15/2023] [Accepted: 05/02/2023] [Indexed: 06/10/2023] Open
Abstract
Introduction Forensic interviewing entails practitioners interviewing suspects to secure valid information and elicit confessions. Such interviews are often conducted in police stations but may also occur in field settings such as border crossings, security checkpoints, bus terminals, and sports venues. Because these real-world interviews often lack experimental control and ground truth, this investigation explored whether results of non-forensic interviews generalize to forensic ones. Methods Organizational espionage was simulated to determine (1) what verbal signals distinguish truth from deception, (2) whether deception in groups aligns with deception in dyads, and (3) whether non-forensic venues can be generalized to forensic ones. Engaging in a mock hiring deliberation, participants (4-5 strangers) reviewed and discussed resumes of potential candidates. Surreptitiously, two group members assigned the role of "organizational spies" attempted to persuade the group to hire an inferior candidate. Each group member presented notes from an interview of "their" candidate, followed by a discussion of all candidates. Spies were to use any means possible, including deception, to persuade others to select their candidate. A financial incentive was offered for having one's candidate chosen. The interview reports and discussions were transcribed and analyzed with SPLICE, an automated text analysis program. Results Deceivers were perceived as less trustworthy than truth-tellers, especially when the naïve players won but overall, deceivers were difficult for non-spies to detect even though they were seen as less trustworthy than the naïve participants. Deceivers' language was more complex and exhibited an "echoing" strategy of repeating others' opinions. This collusion evolved naturally, without pre-planning. No other verbal differences were evident, which suggests that the difference between spies and non-spies was subtle and difficult for truth-tellers to spot. Discussion Whether deception can be successfully detected hinges on a variety of factors including the deceiver's skill to disguise and the detector's ability to sense and process information. Furthermore, the group dynamics and communication context subtly moderate how deception manifests and influence the accuracy of detecting ulterior motives. Our future investigations could encompass non-verbal communication channels and verbal patterns rooted in content, thereby providing a more comprehensive understanding of deception detection.
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Affiliation(s)
- Norah E. Dunbar
- Department of Communication, University of California, Santa Barbara, Santa Barbara, CA, United States
| | - Judee K. Burgoon
- Center for the Management of Information, The University of Arizona, Tucson, AZ, United States
| | - Xunyu Chen
- Center for the Management of Information, The University of Arizona, Tucson, AZ, United States
| | - Xinran Wang
- Center for the Management of Information, The University of Arizona, Tucson, AZ, United States
| | - Saiying Ge
- Center for the Management of Information, The University of Arizona, Tucson, AZ, United States
| | - Qing Huang
- Department of Communication, University of California, Santa Barbara, Santa Barbara, CA, United States
| | - Jay Nunamaker
- Center for the Management of Information, The University of Arizona, Tucson, AZ, United States
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Wang Q, Zhang W, Li J, Mai F, Ma Z. Effect of online review sentiment on product sales: The moderating role of review credibility perception. COMPUTERS IN HUMAN BEHAVIOR 2022. [DOI: 10.1016/j.chb.2022.107272] [Citation(s) in RCA: 7] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/03/2022]
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Jenkins JL, Valacich JS, Zimbelman AF, Zimbelman MF. Detecting Noncompliant Behavior in Organizations: How Online Survey Responses and Behaviors Reveal Risk. J MANAGE INFORM SYST 2021. [DOI: 10.1080/07421222.2021.1962600] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/30/2022]
Affiliation(s)
- Jeffrey L. Jenkins
- Brigham Young University, Marriott School of Business, 790 Tanner Building, Provo, UT 84602 USA
- The University of Arizona, Eller College of Management, McClelland Hall Rm 430L, 1130 E Helen Street; PO Box 210108, Tucson, AZ 85721 USA
- University of South Carolina, Darla Moore School of Business, 1014 Greene Street, Columbia, SC 29208
- Brigham Young University, Marriott School of Business, 514 Tanner Building, Provo, UT 84602 USA
| | - Joseph S. Valacich
- Brigham Young University, Marriott School of Business, 790 Tanner Building, Provo, UT 84602 USA
- The University of Arizona, Eller College of Management, McClelland Hall Rm 430L, 1130 E Helen Street; PO Box 210108, Tucson, AZ 85721 USA
- University of South Carolina, Darla Moore School of Business, 1014 Greene Street, Columbia, SC 29208
- Brigham Young University, Marriott School of Business, 514 Tanner Building, Provo, UT 84602 USA
| | - Aaron F. Zimbelman
- Brigham Young University, Marriott School of Business, 790 Tanner Building, Provo, UT 84602 USA
- The University of Arizona, Eller College of Management, McClelland Hall Rm 430L, 1130 E Helen Street; PO Box 210108, Tucson, AZ 85721 USA
- University of South Carolina, Darla Moore School of Business, 1014 Greene Street, Columbia, SC 29208
- Brigham Young University, Marriott School of Business, 514 Tanner Building, Provo, UT 84602 USA
| | - Mark F. Zimbelman
- Brigham Young University, Marriott School of Business, 790 Tanner Building, Provo, UT 84602 USA
- The University of Arizona, Eller College of Management, McClelland Hall Rm 430L, 1130 E Helen Street; PO Box 210108, Tucson, AZ 85721 USA
- University of South Carolina, Darla Moore School of Business, 1014 Greene Street, Columbia, SC 29208
- Brigham Young University, Marriott School of Business, 514 Tanner Building, Provo, UT 84602 USA
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Twyman NW, Pentland SJ, Spitzley L. Design Principles for Signal Detection in Modern Job Application Systems: Identifying Fabricated Qualifications. J MANAGE INFORM SYST 2020. [DOI: 10.1080/07421222.2020.1790201] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
Affiliation(s)
- Nathan W. Twyman
- Department of Information Systems, Marriott School of Business, Brigham Young University , Provo, UT, USA
| | - Steven J. Pentland
- Information Technology and Supply Chain Management, College of Business and Economics, Boise State University , Boise, ID, USA
| | - Lee Spitzley
- Information Security and Digital Forensics, School of Business,University at Albany, State University of New York , Albany, NY, USA
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Twyman NW, Proudfoot JG, Cameron AF, Case E, Burgoon JK, Twitchell DP. Too Busy to Be Manipulated: How Multitasking with Technology Improves Deception Detection in Collaborative Teamwork. J MANAGE INFORM SYST 2020. [DOI: 10.1080/07421222.2020.1759938] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
Affiliation(s)
- Nathan W. Twyman
- Department of Information Systems, Marriott School of Business, Brigham Young University, Provo, UT, USA
| | - Jeffrey G. Proudfoot
- Information and Process Management Department, Bentley University, Waltham, MA, USA
| | | | - Eric Case
- Ira A. Fulton Schools of Engineering, Arizona State University, Tucson, AZ, USA
- Information Security, TuSimple, Inc., Tucson, AZ, USA
| | - Judee K. Burgoon
- Center for the Management of Information, Eller College of Management, University of Arizona, Tucson, AZ, USA
| | - Douglas P. Twitchell
- Information Technology Management, College of Business and Economics, Boise State University, Boise, ID, USA
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Ahn JH, Bae YS, Ju J, Oh W. Attention Adjustment, Renewal, and Equilibrium Seeking in Online Search: An Eye-Tracking Approach. J MANAGE INFORM SYST 2018. [DOI: 10.1080/07421222.2018.1523595] [Citation(s) in RCA: 13] [Impact Index Per Article: 2.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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Advancing the assessment of automated deception detection systems: Incorporating base rate and cost into system evaluation. INFORMATION SYSTEMS JOURNAL 2018. [DOI: 10.1111/isj.12231] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/01/2022]
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Burgoon JK. Microexpressions Are Not the Best Way to Catch a Liar. Front Psychol 2018; 9:1672. [PMID: 30294288 PMCID: PMC6158306 DOI: 10.3389/fpsyg.2018.01672] [Citation(s) in RCA: 21] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/21/2018] [Accepted: 08/20/2018] [Indexed: 11/13/2022] Open
Affiliation(s)
- Judee K Burgoon
- Center for the Management of Information, University of Arizona, Tucson, AZ, United States
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Kumar N, Venugopal D, Qiu L, Kumar S. Detecting Review Manipulation on Online Platforms with Hierarchical Supervised Learning. J MANAGE INFORM SYST 2018. [DOI: 10.1080/07421222.2018.1440758] [Citation(s) in RCA: 50] [Impact Index Per Article: 8.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/17/2022]
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The role of online product recommendations on customer decision making and loyalty in social shopping communities. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2018. [DOI: 10.1016/j.ijinfomgt.2017.07.006] [Citation(s) in RCA: 72] [Impact Index Per Article: 12.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/22/2022]
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Pentland SJ, Twyman NW, Burgoon JK, Nunamaker JF, Diller CB. A Video-Based Screening System for Automated Risk Assessment Using Nuanced Facial Features. J MANAGE INFORM SYST 2018. [DOI: 10.1080/07421222.2017.1393304] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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Burgoon JK. Separating the Wheat From the Chaff: Guidance From New Technologies for Detecting Deception in the Courtroom. Front Psychiatry 2018; 9:774. [PMID: 30705646 PMCID: PMC6344437 DOI: 10.3389/fpsyt.2018.00774] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 09/13/2018] [Accepted: 12/24/2018] [Indexed: 11/17/2022] Open
Affiliation(s)
- Judee K Burgoon
- Center for the Management of Information, University of Arizona, Tucson, AZ, United States
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Proudfoot JG, Jenkins JL, Burgoon JK, Nunamaker JF. More Than Meets the Eye: How Oculometric Behaviors Evolve Over the Course of Automated Deception Detection Interactions. J MANAGE INFORM SYST 2016. [DOI: 10.1080/07421222.2016.1205929] [Citation(s) in RCA: 12] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
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