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Bhattacharyya SS. Co-working with robotic and automation technologies: technology anxiety of frontline workers in organisations. JOURNAL OF SCIENCE AND TECHNOLOGY POLICY MANAGEMENT 2023. [DOI: 10.1108/jstpm-05-2022-0087] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 03/29/2023]
Abstract
Purpose
The advent of robotics and automation technologies was augmenting firm initiatives to attain competitive advantage. From a resource-based view perspective, human-led capabilities were important to operate with technology resource base of an organisation. This was evident for both manufacturing as well as services firms. However, employees as an individual confronted technology anxiety (TA) when they were working with new technologies like robotics and automation technologies. Thus, the purpose of this paper was to examine the factors causing TA.
Design/methodology/approach
Given the novelty of this research study context a qualitative exploratory method was designed. For this research study, the data collected was through in-depth interviews conducted through open-ended semi-structured questionnaire. The data was collected from 62 frontline employees who were working with robotics and automation-based technologies in manufacturing firms. The authors applied thematic content analysis on collected data for analysis.
Findings
Technology anxieties ranged from fear of complete inability to learn new technologies, failure to learn new technologies properly, incapability to implement the learned skills and job loss to younger technology savvy employees. Finally, there was anxiety over job loss as automation and robotic technologies over the years was expected to erode the employment of human workforce altogether.
Research limitations/implications
The author undertook the research study based upon the TA perspective advocated by Meuter et al. (2003) and Yang and Forney (2013). Furthermore, this research study in the context of robotics and automation-based technologies in the manufacturing sector applied the mental accounting theory (Thaler, 1999) and technology self-efficacy perspective (Huffman et al., 2013).
Practical implications
Managers involved in the implementation of robotics and automation-based technologies were required to address TA of employees. Fear of job loss had to be addressed specially in a country like India. Anxiety regarding the ability to learn to work with robotics and automation technologies also was needed to be addressed by managers through adequate training and time for preparation. The benefits of robotics and automation-based technologies for employees as well as organisations have to be ascertained through open communication between the management and the frontline employees.
Originality/value
To the best of the authors’ knowledge, this was one of the first empirical research studies which deliberated regarding TA in the context of frontline workers working with robotics and automation-based technologies in the manufacturing sector. This research study was based upon a combination of varied perspectives ranging from micro foundations theory, TA, mental accounting theory and technology self-efficacy perspective.
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French AM, Storey VC. The Journal of Organizational Computing and Electronic Commerce: An Analysis of Its Impact on the Information Systems Field in the 21st Century. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2021. [DOI: 10.1080/10919392.2021.1920187] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Aaron M. French
- Department of Information Systems, Coles College of Business, Kennesaw State University, Kennesaw, Georgia, USA
| | - Veda C. Storey
- Department of Computer Information Systems, J. Mack Robinson College of Business, Georgia State University, Atlanta, Georgia, USA
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An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh. SUSTAINABILITY 2021. [DOI: 10.3390/su13010345] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Existing studies on social enterprises offer conflicting and contrasting perspectives on the impact of social enterprises on developing countries. Although several studies focused on social enterprises in developing countries, an empirical study that examines how social enterprises develop marketing strategies in an increasingly interconnected digital marketing environment is lacking. The current study empirically investigated the effects of consumer perceptions on social enterprises’ marketing strategies in a developing country and, in particular, the perceptions of, and barriers to, social enterprises in Bangladesh. Drawing on the technology–organisation–environment framework and a social constructionist perspective, 22 in-depth interviews were conducted with individuals from social enterprises. The emergent data were analysed using thematic analysis. The current study proposed an enabler and impediment social enterprise conceptual framework. The present study suggests that social enterprise engenders self-reliance and community empowerment, however, technological imbalance and infrastructures are the key impediments to adoption of effective social enterprise. Our analysis contributes to the theory of social enterprises’ marketing strategies and barriers, and suggests practical lessons in managing social enterprises and the development of marketing strategies
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Jami Pour M, Jafari SM, Vatanchiyan V. What are the determinants of KM 2.0 adoption? A meta-synthesis of the literature. KNOWLEDGE MANAGEMENT RESEARCH & PRACTICE 2020. [DOI: 10.1080/14778238.2020.1726629] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
Affiliation(s)
- Mona Jami Pour
- Department of Management, Hazrat-e Masoumeh University (HMU), Qom, Iran
| | | | - Vajihe Vatanchiyan
- Department of Management & Accounting, College of Farabi, University of Tehran, Qom, Iran
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HASSAN SOHAIBS, REUTER CHRISTIAN, BZHALAVA LEVAN. PERCEPTION OR CAPABILITIES? AN EMPIRICAL INVESTIGATION OF THE FACTORS INFLUENCING THE ADOPTION OF SOCIAL MEDIA AND PUBLIC CLOUD IN GERMAN SMEs. INTERNATIONAL JOURNAL OF INNOVATION MANAGEMENT 2020. [DOI: 10.1142/s136391962150002x] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
Abstract
Social media and public cloud computing (SM&PC) have emerged as important resources of small and medium enterprises (SMEs), but not all SMEs use SM&PC. The existing research predominantly focuses on the role of either the features of social media and cloud computing in relation to the perceptions of decision makers or the internal capabilities of organization concerning new innovation adoption. By integrating multidisciplinary literature, we, instead, argues that both the perception- and capability-related factors could play an important role in the adoption of new ICT technology, such as SM&PC. Therefore, we empirically investigated the decision maker’s perception-related and SME’s capability-related factors that may influence the adoption of SM&PC in SMEs in Germany. We used quantitative research methods to examine the proposed hypotheses on a sample of 2,404 SMEs from 17 industrial sectors. The results demonstrate that the decisions of German SMEs to engage in social media and cloud computing are not only influenced by the perceptions of SME owners about the usefulness, security aspects, and the implementation costs of SM&PC, but also by the internal capabilities of an SME, namely the innovativeness of an SME. The results and potential contributions of our research are discussed.
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Affiliation(s)
- SOHAIB S. HASSAN
- KONTIKAT, Faculty III, University of Siegen, Germany, Kohlbettstr. 15, 57072 Siegen, Germany
- SME Graduate School, Faculty III, University of Siegen, Unteres Schloss 3, 57072 Siegen, Germany
| | - CHRISTIAN REUTER
- Science and Technology for Peace and Security (PEASEC), Technical University of Darmstadt, Pankratiusstraße 2, 64289 Darmstadt, Germany
| | - LEVAN BZHALAVA
- Finland Futures Research Centre, Turku School of Economics, University of Turku, Rehtorinpellonkatu 3, Turku, 20500, Finland
- Caucasus School of Business, Caucasus University, Paata Saakadze 1, Tbilisi, 0102, Georgia
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Veeravalli S, Vijayalakshmi V. A morphological review of enterprise social media literature. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2019. [DOI: 10.1080/10919392.2019.1583456] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
Affiliation(s)
- Suchitra Veeravalli
- Department of Management Studies, Indian Institute of Technology, Madras, Chennai, India
| | - V. Vijayalakshmi
- Department of Management Studies, Indian Institute of Technology, Madras, Chennai, India
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Haneem F, Kama N, Taskin N, Pauleen D, Abu Bakar NA. Determinants of master data management adoption by local government organizations: An empirical study. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2019. [DOI: 10.1016/j.ijinfomgt.2018.10.007] [Citation(s) in RCA: 22] [Impact Index Per Article: 4.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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Hung SY, Yu API, Chiu YC. Investigating the factors influencing small online vendors’ intention to continue engaging in social commerce. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2017. [DOI: 10.1080/10919392.2018.1407077] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Shin-Yuan Hung
- Department of Information Management, National Chung Cheng University, Cha-Yi, Taiwan
| | - Annie Pei-I Yu
- Department of Business Administration, National Chung Cheng University, Cha-Yi, Taiwan
| | - Yi-Chieh Chiu
- Life Insurance Information Technology Department, Cathay Life Insurance Co., Ltd, Taipei, Taiwan
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Engler TH, Alpar P. Contribution and consumption of content in enterprise social media. INFORMATION SYSTEMS MANAGEMENT 2017. [DOI: 10.1080/10580530.2017.1416935] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Tobias H. Engler
- Department of Information Systems, Philipps University Marburg, Marburg, Germany
| | - Paul Alpar
- Department of Information Systems, Philipps University Marburg, Marburg, Germany
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Van Osch W, Coursaris CK. A Strategic Social Action Framework: Theorizing and analyzing the alignment of social media affordances and organizational social action. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2017. [DOI: 10.1080/10919392.2017.1297643] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Wietske Van Osch
- Department of Media and Information, Michigan State University, East Lansing, Michigan, USA
| | - Constantinos K. Coursaris
- Department of Media and Information, Michigan State University, East Lansing, Michigan, USA
- Department of Advertising and Public Relations, Michigan State University, East Lansing, Michigan, USA
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Engler TH, Alpar P. Does one model fit all? Exploring factors influencing the use of blogs, social networks, and wikis in the enterprise. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2016. [DOI: 10.1080/10919392.2016.1264768] [Citation(s) in RCA: 8] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/21/2023]
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Perceived usefulness of podcasting in organizational learning: The role of information characteristics. COMPUTERS IN HUMAN BEHAVIOR 2016. [DOI: 10.1016/j.chb.2016.08.003] [Citation(s) in RCA: 13] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/22/2022]
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Toker A, Seraj M, Kuscu A, Yavuz R, Koch S, Bisson C. Social media adoption: A process-based approach. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2016. [DOI: 10.1080/10919392.2016.1228361] [Citation(s) in RCA: 6] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
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Sharif MHM, Troshani I, Davidson R. Public Sector Adoption of Social Media. JOURNAL OF COMPUTER INFORMATION SYSTEMS 2015. [DOI: 10.1080/08874417.2015.11645787] [Citation(s) in RCA: 22] [Impact Index Per Article: 2.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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He W, Wang FK, Chen Y, Zha S. An exploratory investigation of social media adoption by small businesses. INFORMATION TECHNOLOGY & MANAGEMENT 2015. [DOI: 10.1007/s10799-015-0243-3] [Citation(s) in RCA: 25] [Impact Index Per Article: 2.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
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Hurtado Gonzalez JM, Cámara SB, Galán Gonzalez JL. Web Adoption and Firm Performance in the Fashion Industry: The Moderating Role of Social and Economic Rational Managerial Perceptions. JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE 2014. [DOI: 10.1080/10919392.2014.956595] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
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He W, Wang FK, Zha S. Enhancing social media competitiveness of small businesses: insights from small pizzerias. NEW REV HYPERMEDIA M 2014. [DOI: 10.1080/13614568.2014.889225] [Citation(s) in RCA: 19] [Impact Index Per Article: 1.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
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Abstract
Purpose
– This special issue aims to increase the awareness of the organisational factors that enterprises must reflect on and address when introducing Web 2.0 technologies into their organisations. In contrast to empirical studies that review the impact of Web 2.0 technologies in organisations in terms of how they might support knowledge sharing or communities of practice, this special issue intends to identify the salient criteria that management practitioners must address to assist in the implementation of Web 2.0 technologies in the work place.
Design/methodology/approach
– This special issue aims to increase the awareness of the organisational factors that enterprises must reflect on and address when introducing Web 2.0 technologies into their organisations. In contrast to empirical studies that review the impact of Web 2.0 technologies in organisations in terms of how they might support knowledge sharing or communities of practice, this special issue intends to identify the salient criteria that management practitioners must address to assist in the implementation of Web 2.0 technologies in the work place.
Findings
– One of the principal findings that have emerged from this special issue is that it indicates the importance of reviewing social and cultural factors in organisations when introducing Web 2.0 technologies in the work place. In addition to assessing technical issues that might impact on the implementation of Web 2.0 technologies in organisations this special issue also explores subject matters such as the dilemma of whether a top-down or a bottom-up approach is more effective towards engaging staff in the adoption of Web 2.0 tools at work.
Originality/value
– The research presented in this special issue provides an important academic contribution towards an area that is, at present, under researched namely, whether there is a structured approach that can be universally applied by organisations when internally implementing Web 2.0 technologies into their work place.
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