Supporting staff through stressful organizational change

The work stress, occupational burnout, coping strategies and organizational support of elite sports coaches in Sichuan Province: the mediating role of organizational support

Objective

This study investigated the relationships between job pressure, occupational burnout, organizational support and coping strategies among competitive sports coaches in Sichuan Province, China. It also assesses the impact of job pressure on occupational burnout and the mediating roles of organizational support and coping strategies.

Methods

A survey was conducted with 207 competitive sports coaches from Sichuan Province, China. Basic information and data on job pressure, occupational burnout, organizational support and coping strategies were collected. Correlations between variables were analyzed, and a theoretical model for hypothesizing the mediating effects was established. A multiple regression model was used to predict the relationships between occupational burnout and job pressure, organizational support and coping strategies.

Results

(1) Job pressure was significantly positively correlated with occupational burnout (R = 0.436, p < 0.001) and negative coping (R = 0.389, p < 0.001) but significantly negatively correlated with organizational support (R = -0.503, p < 0.001). Occupational burnout was significantly negatively correlated with academic title (R = -0.158, p = 0.023) and organizational support (R = -0.349, p < 0.001) but significantly positively correlated with negative coping (R = 0.440, p < 0.001). Organisational support was significantly positively correlated with positive coping (R = 0.222, p = 0.001) but significantly negatively correlated with negative coping (R = -0.207, p = 0.003). (2) Mediating effects: Job pressure indirectly affects occupational burnout via organizational support and negative coping strategies. (3) Multiple regression: Y1 (Job Pressure) = 69.262 + 1.172 × Emotional Exhaustion -2.231 × Emotional Support +1.041 × Negative Coping -6.554 × Academic Title (from high to low). Y2 (Occupational Burnout) = 25.609 + 0.141 × Job Pressure - 0.306 × Organisational Support +0.620 × Negative Coping -2.097 × Academic Title.

Conclusion

Job pressure is a significant factor leading to occupational burnout among competitive sports coaches in Sichuan Province, China, and factors such as role, interpersonal relationships and career development are closely related to occupational burnout. The sense of organizational support and negative coping strategies play a mediating role between job pressure and occupational burnout. Reducing emotional exhaustion and negative coping, enhancing emotional support and improving the academic titles of coaches can help to reduce job pressure and occupational burnout among competitive sports coaches in Sichuan Province.

Is a Match Better Than No Match? On the Interaction of Demands and Support During Technological Change

Progressing digitalization and technological changes triggered by COVID-19 lockdowns means for organizations that new technologies need to be implemented in shorter time periods. The implementation of new technologies in the workplace poses various change demands on employees. Organizations try to counteract these effects by providing change support in the form of for example training or participation options. However, to date, it is unclear how change demands develop a detrimental effect and whether change support can buffer this relation due to which working mechanisms, and whether the effectiveness of support measures can be increased by matching them to specific change demands. Based on the integrative framework of social support theory, which draws on the job demands-resources model and self-determination theory, we hypothesize that change demands can be most effectively addressed through matching change support. In three consecutive experimental vignette studies (N₁ = 89, N₂ = 134, N₃ = 138) of dependently employed samples, we analyzed the interaction of change demands and change support on attitude to change, satisfaction with the change process, and behavioral intention to use by manipulating the degree of demand (high vs. low) and provided support (high vs. low) and by conducting moderated mediation analyses, and integrated the results meta-analytically. The results show that change demands have a detrimental effect on technology implementation outcomes. In one of the three studies we confirmed a moderating effect of change support. The relation was mediated by perceived frustration, but the mediating effect of psychological need satisfaction was inconclusive. Based on our results, we discuss that the research on matching support requires the evaluation of the personal relevance of the support receiver to increase the chance of achieving a match.

Development and Validation of a Short Measure of Emotional, Physical, and Behavioral Markers of Eustress and Distress (MEDS)

We report the results of three validation studies for a short measure of emotional, physical, and behavioral markers of eustress and distress as they occur when individuals encounter stressful events in academic and organizational settings. Given the importance of the distinction between “positive” and “negative” stress as well as the recent resurgence of research exploring the differences between challenge and hindrance stress and between eustress and distress, it is important to put forward a short, validated scale that evaluates these constructs. Our short measure—the MEDS—therefore has important theoretical as well as practical implications. By showing that the eustress and distress subscales have adequate internal consistency and good construct and criterion validity, we open new avenues for research that extends our knowledge and understanding of the antecedents and consequences of eustress and distress. We also discuss appropriate uses of the scale in educational and organizational settings.