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For: Gruber T, Abosag I, Reppel A, Szmigin I, Löfgren M. Does culture impact preferred employee attributes in complaint-handling encounters? Total Quality Management & Business Excellence 2013. [DOI: 10.1080/14783363.2013.822664] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
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1
Babatunde Y, Sui Pheng L. TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria. TQM JOURNAL 2015. [DOI: 10.1108/tqm-06-2015-0076] [Citation(s) in RCA: 14] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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