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Valesi R, Gabrielli G, Zito M, Bellati M, Bilucaglia M, Caponetto A, Fici A, Galanto A, Falcone MG, Russo V. From Coaching to Neurocoaching: A Neuroscientific Approach during a Coaching Session to Assess the Relational Dynamics between Coach and Coachee-A Pilot Study. Behav Sci (Basel) 2023; 13:596. [PMID: 37504044 PMCID: PMC10376351 DOI: 10.3390/bs13070596] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/12/2023] [Revised: 07/10/2023] [Accepted: 07/13/2023] [Indexed: 07/29/2023] Open
Abstract
Life transitions represent moments characterized by changes that can profoundly influence individual life trajectories and subjective well-being. Recently, career coaching has become an important method of helping people expand their self-awareness, facilitate personal development, and increase their performance in the school-to-work transition. Although previous studies have confirmed that one of the most important keys to the success of a coaching program is the quality of the relationship between coach and coachee, there is a lack of knowledge regarding how to objectively measure it. In this pilot study, we adopted a neuroscientific approach to introduce objective measures of the relationship between coach and coachee through the phases of a coaching session. A sample of 14 university students and a professional coach participated in career-coaching sessions while their affective states were measured by recording brain (EEG) and physiological (Skin conductance) activity. Electroencephalographic indicators of valence, arousal, and engagement showed differences between session phases, highlighting the possibility of a neurophysiological measurement of relational dynamics. Our results provide initial evidence that neurophysiological activity can be considered a way to understand differences in the coach-coachee relationship, thereby providing information on the effectiveness of coaching interventions and facilitating a better life transition from school to work.
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Affiliation(s)
- Riccardo Valesi
- Department of Management, University of Bergamo, 24129 Bergamo, Italy
| | - Giorgio Gabrielli
- Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, 20143 Milan, Italy
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Margherita Zito
- Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, 20143 Milan, Italy
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Mara Bellati
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Marco Bilucaglia
- Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, 20143 Milan, Italy
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Alessia Caponetto
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Alessandro Fici
- Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, 20143 Milan, Italy
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
| | - Annarita Galanto
- Skillmatch-Insubria Group, Università Carlo Cattaneo-LIUC, 21053 Castellanza, Italy
| | | | - Vincenzo Russo
- Department of Business, Law, Economics and Consumer Behaviour "Carlo A. Ricciardi", Università IULM, 20143 Milan, Italy
- Behavior and Brain Lab IULM-Neuromarketing Research Center, Università IULM, 20143 Milan, Italy
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The Impact of ICT Support and the EFQM Criteria on Sustainable Business Excellence in Higher Education Institutions. SUSTAINABILITY 2021. [DOI: 10.3390/su13147523] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/13/2023]
Abstract
The problem of sustainable business excellence has been investigated according to different aspects in different fields. For a more detailed analysis, it is necessary to develop an integrative sustainable business excellence model, respecting the baseline model of business excellence according to the European Foundation of Quality Management, with the possibility of defining the relationships and levels of significance of different variables. The primary goal of this paper is to present a developed integrative model to simulate the effects of information and communication technologies, and quality and effects of leadership improvement, as independent variables, on sustainable business excellence in higher education institutions, as a dependent variable. The model was developed by applying dynamic system techniques and evaluated by using statistical methods. In the sample of 17 Serbian and 21 Russian universities, the authors analyzed the information and communication support, leadership and quality, and their impact on sustainable business excellence. According to the simulation analysis, it was concluded that the EFQM model of self-assessment could help produce a more customer-oriented culture in HEIs, through ICT support, leadership and quality criteria enhancements.
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Abstract
PurposeTo present the internal dialogue of a TQM practitioner using the conceptual lens of reflective practice.Design/methodology/approachThis study used a pragmatic philosophical approach to collect qualitative critical reflection data and quantitative career construction data from stratified and purposively sampled respondents, using structured questionnaires. The qualitative data were analyzed through reconstruction, while the quantitative data were analyzed through co-construction using the percentage agreement value and Wilcoxon–Mann Whitney test.FindingsFive questions were found to be valuable for steering the internal dialogue for critical reflection, thus recommended as a must-have in a TQM practitioner's toolkit. This study found the career adapt–abilities scale to be a valuable tool for assessing the career construction of a TQM practitioner. This was supported by a 64% agreement and non-significant difference between the two groups of raters used, p < 0.05 (U = 3356.5, W = 7451.5, Z = 1.9826), two-tailed.Research limitations/implicationsThe pragmatic philosophical stance used in this study lends it to a certain level of subjectivity. However, the inputs from the three other participants neutralize the subjectivity. Most notably, this study is not about consensus-seeking but rather verifiable/testable self-reflection.Practical implicationsThe theory-informed results presented in this study are useful for the continuing professional development of TQM practitioners.Originality/valueThis study provides insights for applying an individual-level self-assessment tool for TQM implementation.
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