Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology

Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations.

A Study of Academic Library through the Prism of Knowledge Use and Problem Solving Networks

The article describes a social network approach to understanding the relationships between academic library employees: knowledge use network and problem solving network with the division into strong and weak ties. The author collected the data based on a semi-structured interview and a questionnaire on a selected population of library staff in a major academic library in Poland. Then, collected data was analyzed through the non-parametric network statistics tests (quadratic assignment procedure [QAP] and multiple regression quadratic assignment procedure [MRQAP]) to test dependencies occurring in social networks of librarians. The results show a relationship between knowledge use and problem solving based on strong and weak ties between librarians, with the beta for weak ties higher than for strong ties. The network methodology is becoming a critical research approach used to understand the informal structures and complexity of the academic library. Thus, it is a valuable tool in the hands of library directors.

Social inclusion of refugees and asylum seekers: The role of public libraries in the Lisbon Metropolitan Area

Social inclusion of refugees and asylum seekers includes addressing their information needs. This research seeks to examine the role of public libraries in this process through the analysis of public librarians’ perceptions. Based on the constructivist paradigm, the case study method, and the semi-directive interview survey technique, 16 public municipal libraries in the Lisbon Metropolitan Area (Portugal) are studied. The results highlight that these libraries do not identify forced migrants as their users. Still, they consider that the information needs and behaviors and the use of libraries by these communities are similar to those of economic migrants, with emphasis on the relevance of free access to the internet, foreign language resources, Portuguese language and digital literacy courses, and help to interact with online platforms. The gaps include the existence of few Portuguese courses for foreigners, a limited practice in assisting with job and housing searches, promoting health literacy, and inclusive collaboration with schools, as well as space, financial, and human resources constraints. To overcome these difficulties, librarians emphasize the motivation to fulfill the inclusive social mission of the public library, the universal accessibility and informal environment of the library, and its action to promote social cohesion and social capital. The respondents consider that the mission of public libraries is adjusted to the goal of social inclusion of forced migrants, but that there is room for improvement in the training of librarians. This research points to the need for more initiative-taking public library collaboration with existing inclusion networks. In conclusion, we seek to alert to the urgency of the involvement of Portuguese public libraries in the social inclusion of forced migrants, which will also contribute to their institutional legitimization.