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Mauskar S, Ngo T, Haskell H, Mallick N, Mercer AN, Baird J, Bardsley K, Berry JG, Copp K, Humphrey K, Kelly MM, Landrigan CP, Matherson S, McGeachey A, Pinkham A, Rogers JE, Khan A. In their own words: Safety and quality perspectives from families of hospitalized children with medical complexity. J Hosp Med 2023; 18:777-786. [PMID: 37559415 PMCID: PMC11088437 DOI: 10.1002/jhm.13178] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 04/06/2023] [Revised: 06/30/2023] [Accepted: 07/17/2023] [Indexed: 08/11/2023]
Abstract
BACKGROUND Children with medical complexity (CMC) experience adverse events due to multiorgan impairment, frequent hospitalizations, subspecialty care, and dependence on multiple medications/equipment. Their families are well-versed in care and can help identify safety/quality gaps to inform improvements. Although previous studies have shown families identify important safety/quality gaps in hospitals, studies of inpatient safety/quality experience of CMC and their families are limited. To address this gap and identify otherwise unrecognized, family-prioritized areas for improving safety/quality of CMC, we conducted a secondary qualitative analysis of safety reporting surveys among families of CMC. OBJECTIVE Explore safety reports from families of hospitalized CMC to identify areas to improve safety/quality. DESIGNS, SETTINGS AND PARTICIPANTS We analyzed free-text responses from predischarge safety reporting surveys administered to families of CMC at a quaternary children's hospital from April 2018 to November 2020. Using a qualitative descriptive approach, we categorized responses into standard clinical categories. Three team members inductively generated an initial codebook to apply iteratively to responses. Reviewers coded responses collaboratively, resolved discrepancies through consensus, and generated themes. MAIN OUTCOME AND MEASURES Outcomes: family-reported areas of safety/quality improvement. MEASURES pre-discharge family surveys. RESULTS Two hundred and eight/two hundred and thirty-seven (88%) families completed surveys; 83 families offered 138 free-text safety responses about medications, feeds, cares, and other categories. Themes included unmet expectations of hospital care/environment, lack of consistency, provider-patient communication lapses, families' expertise about care, and the value of transparency. CONCLUSION To improve care of CMC and their families, hospitals can manage expectations about hospital limitations, improve consistency of care/communication, acknowledge family expertise, and recognize that family-observed quality concerns can have safety implications. Soliciting family input can help hospitals improve care in meaningful, otherwise unrecognized ways.
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Affiliation(s)
- Sangeeta Mauskar
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts, USA
| | - Tiffany Ngo
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Helen Haskell
- Mothers Against Medical Error, Columbia, South Carolina, USA
| | - Nandini Mallick
- Family Advisory Council, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Alexandra N. Mercer
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Jennifer Baird
- Institute for Nursing and Interprofessional Research, Children’s Hospital Los Angeles, Los Angeles, California, USA
| | - Kristin Bardsley
- Department of Nursing, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Jay G. Berry
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts, USA
| | - Katherine Copp
- School of Public Health, Division of Epidemiology and Community Health, University of Minnesota, Minneapolis, Minnesota, USA
| | - Kate Humphrey
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts, USA
| | - Michelle M. Kelly
- Department of Pediatrics, University of Wisconsin-Madison School of Medicine and Public Health, Madison, Wisconsin, USA
| | - Christopher P. Landrigan
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts, USA
- Departments of Medicine and Neurology, Division of Sleep and Circadian Disorders, Brigham and Women’s Hospital, Boston, Massachusetts, USA
- Division of Sleep Medicine, Harvard Medical School, Boston, Massachusetts, USA
| | - Susan Matherson
- Department of Nursing, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Amanda McGeachey
- Maine Children’s Cancer Program, The Barbara Bush Children’s Hospital at Maine Medical Center, Scarborough, Portland, Maine, USA
| | - Amy Pinkham
- Department of Nursing, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Jayne E. Rogers
- Department of Nursing, Boston Children’s Hospital, Boston, Massachusetts, USA
| | - Alisa Khan
- Department of Pediatrics, Division of General Pediatrics, Boston Children’s Hospital, Boston, Massachusetts, USA
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts, USA
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5
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Khan A, Coffey M, Litterer KP, Baird JD, Furtak SL, Garcia BM, Ashland MA, Calaman S, Kuzma NC, O'Toole JK, Patel A, Rosenbluth G, Destino LA, Everhart JL, Good BP, Hepps JH, Dalal AK, Lipsitz SR, Yoon CS, Zigmont KR, Srivastava R, Starmer AJ, Sectish TC, Spector ND, West DC, Landrigan CP, Allair BK, Alminde C, Alvarado-Little W, Atsatt M, Aylor ME, Bale JF, Balmer D, Barton KT, Beck C, Bismilla Z, Blankenburg RL, Chandler D, Choudhary A, Christensen E, Coghlan-McDonald S, Cole FS, Corless E, Cray S, Da Silva R, Dahale D, Dreyer B, Growdon AS, Gubler L, Guiot A, Harris R, Haskell H, Kocolas I, Kruvand E, Lane MM, Langrish K, Ledford CJW, Lewis K, Lopreiato JO, Maloney CG, Mangan A, Markle P, Mendoza F, Micalizzi DA, Mittal V, Obermeyer M, O'Donnell KA, Ottolini M, Patel SJ, Pickler R, Rogers JE, Sanders LM, Sauder K, Shah SS, Sharma M, Simpkin A, Subramony A, Thompson ED, Trueman L, Trujillo T, Turmelle MP, Warnick C, Welch C, White AJ, Wien MF, Winn AS, Wintch S, Wolf M, Yin HS, Yu CE. Families as Partners in Hospital Error and Adverse Event Surveillance. JAMA Pediatr 2017; 171:372-381. [PMID: 28241211 PMCID: PMC5526631 DOI: 10.1001/jamapediatrics.2016.4812] [Citation(s) in RCA: 87] [Impact Index Per Article: 12.4] [Reference Citation Analysis] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 01/20/2023]
Abstract
Importance Medical errors and adverse events (AEs) are common among hospitalized children. While clinician reports are the foundation of operational hospital safety surveillance and a key component of multifaceted research surveillance, patient and family reports are not routinely gathered. We hypothesized that a novel family-reporting mechanism would improve incident detection. Objective To compare error and AE rates (1) gathered systematically with vs without family reporting, (2) reported by families vs clinicians, and (3) reported by families vs hospital incident reports. Design, Setting, and Participants We conducted a prospective cohort study including the parents/caregivers of 989 hospitalized patients 17 years and younger (total 3902 patient-days) and their clinicians from December 2014 to July 2015 in 4 US pediatric centers. Clinician abstractors identified potential errors and AEs by reviewing medical records, hospital incident reports, and clinician reports as well as weekly and discharge Family Safety Interviews (FSIs). Two physicians reviewed and independently categorized all incidents, rating severity and preventability (agreement, 68%-90%; κ, 0.50-0.68). Discordant categorizations were reconciled. Rates were generated using Poisson regression estimated via generalized estimating equations to account for repeated measures on the same patient. Main Outcomes and Measures Error and AE rates. Results Overall, 746 parents/caregivers consented for the study. Of these, 717 completed FSIs. Their median (interquartile range) age was 32.5 (26-40) years; 380 (53.0%) were nonwhite, 566 (78.9%) were female, 603 (84.1%) were English speaking, and 380 (53.0%) had attended college. Of 717 parents/caregivers completing FSIs, 185 (25.8%) reported a total of 255 incidents, which were classified as 132 safety concerns (51.8%), 102 nonsafety-related quality concerns (40.0%), and 21 other concerns (8.2%). These included 22 preventable AEs (8.6%), 17 nonharmful medical errors (6.7%), and 11 nonpreventable AEs (4.3%) on the study unit. In total, 179 errors and 113 AEs were identified from all sources. Family reports included 8 otherwise unidentified AEs, including 7 preventable AEs. Error rates with family reporting (45.9 per 1000 patient-days) were 1.2-fold (95% CI, 1.1-1.2) higher than rates without family reporting (39.7 per 1000 patient-days). Adverse event rates with family reporting (28.7 per 1000 patient-days) were 1.1-fold (95% CI, 1.0-1.2; P = .006) higher than rates without (26.1 per 1000 patient-days). Families and clinicians reported similar rates of errors (10.0 vs 12.8 per 1000 patient-days; relative rate, 0.8; 95% CI, .5-1.2) and AEs (8.5 vs 6.2 per 1000 patient-days; relative rate, 1.4; 95% CI, 0.8-2.2). Family-reported error rates were 5.0-fold (95% CI, 1.9-13.0) higher and AE rates 2.9-fold (95% CI, 1.2-6.7) higher than hospital incident report rates. Conclusions and Relevance Families provide unique information about hospital safety and should be included in hospital safety surveillance in order to facilitate better design and assessment of interventions to improve safety.
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Affiliation(s)
- Alisa Khan
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts
| | - Maitreya Coffey
- Centre for Quality Improvement and Patient Safety, Department of Paediatrics, Hospital for Sick Children, University of Toronto, Toronto, Ontario, Canada
| | | | - Jennifer D Baird
- Department of Nursing, Cardiovascular, and Critical Care Services, Boston Children's Hospital, Boston, Massachusetts
| | - Stephannie L Furtak
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
| | - Briana M Garcia
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
| | - Michele A Ashland
- Family-Centered Care, Lucile Packard Children's Hospital, Palo Alto, California
| | - Sharon Calaman
- Section of Critical Care, Department of Pediatrics, St Christopher's Hospital for Children, Drexel University College of Medicine, Philadelphia, Pennsylvania
| | - Nicholas C Kuzma
- Section of Hospital Medicine, Department of Pediatrics, St Christopher's Hospital for Children, Drexel University College of Medicine, Philadelphia, Pennsylvania
| | - Jennifer K O'Toole
- Department of Pediatrics, Cincinnati Children's Hospital, University of Cincinnati College of Medicine, Cincinnati, Ohio
| | - Aarti Patel
- Department of Pediatrics, Cincinnati Children's Hospital, University of Cincinnati College of Medicine, Cincinnati, Ohio
| | - Glenn Rosenbluth
- Department of Pediatrics, Benioff Children's Hospital, University of California-San Francisco School of Medicine, San Francisco
| | - Lauren A Destino
- Division of Pediatric Hospital Medicine, Lucile Packard Children's Hospital, Stanford University School of Medicine, Palo Alto, California
| | - Jennifer L Everhart
- Division of Pediatric Hospital Medicine, Lucile Packard Children's Hospital, Stanford University School of Medicine, Palo Alto, California
| | - Brian P Good
- Department of Pediatrics, Primary Children's Hospital, University of Utah School of Medicine, Salt Lake City
| | - Jennifer H Hepps
- Department of Pediatrics, Walter Reed National Military Medical Center, Uniformed Services University of the Health Sciences, Bethesda, Maryland
| | - Anuj K Dalal
- Department of Medicine, Harvard Medical School, Boston, Massachusetts
- The Center for Patient Safety Research and Practice, Division of General Medicine, Brigham and Women's Hospital, Boston, Massachusetts
| | - Stuart R Lipsitz
- Department of Medicine, Harvard Medical School, Boston, Massachusetts
- The Center for Patient Safety Research and Practice, Division of General Medicine, Brigham and Women's Hospital, Boston, Massachusetts
| | - Catherine S Yoon
- The Center for Patient Safety Research and Practice, Division of General Medicine, Brigham and Women's Hospital, Boston, Massachusetts
| | - Katherine R Zigmont
- The Center for Patient Safety Research and Practice, Division of General Medicine, Brigham and Women's Hospital, Boston, Massachusetts
| | - Rajendu Srivastava
- Department of Pediatrics, Primary Children's Hospital, University of Utah School of Medicine, Salt Lake City
- Institute for Healthcare Delivery Research, Intermountain Healthcare, Salt Lake City, Utah
| | - Amy J Starmer
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts
| | - Theodore C Sectish
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts
| | - Nancy D Spector
- Section of General Pediatrics, Department of Pediatrics, St Christopher's Hospital for Children, Drexel University College of Medicine, Philadelphia, Pennsylvania
| | - Daniel C West
- Department of Pediatrics, Benioff Children's Hospital, University of California-San Francisco School of Medicine, San Francisco
| | - Christopher P Landrigan
- Division of General Pediatrics, Department of Medicine, Boston Children's Hospital, Boston, Massachusetts
- Department of Pediatrics, Harvard Medical School, Boston, Massachusetts
- Division of Sleep Medicine, Department of Medicine, Brigham and Women's Hospital, Boston, Massachusetts
| | | | - Claire Alminde
- St Christopher's Hospital for Children, Philadelphia, Pennsylvania
| | | | - Marisa Atsatt
- Lucile Packard Children's Hospital, Stanford, California
| | - Megan E Aylor
- Doernbecher Children's Hospital, Oregon Health and Science University, Portland
| | - James F Bale
- Primary Children's Hospital, Intermountain Healthcare, University of Utah School of Medicine, Salt Lake City
| | - Dorene Balmer
- Children's Hospital of Philadelphia, University of Pennsylvania Perelman School of Medicine, Philadelphia
| | - Kevin T Barton
- St Louis Children's Hospital, Washington University School of Medicine, St Louis, Missouri
| | - Carolyn Beck
- Hospital for Sick Children, University of Toronto, Toronto, Ontario, Canada
| | - Zia Bismilla
- Hospital for Sick Children, University of Toronto, Toronto, Ontario, Canada
| | | | - Debra Chandler
- Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio
| | | | | | | | - F Sessions Cole
- St Louis Children's Hospital, Washington University School of Medicine, St Louis, Missouri
| | | | - Sharon Cray
- St Christopher's Hospital for Children, Philadelphia, Pennsylvania
| | - Roxi Da Silva
- Walter Reed National Military Medical Center, Bethesda, Maryland
| | - Devesh Dahale
- Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio
| | - Benard Dreyer
- New York University Langone Medical Center, New York University School of Medicine, New York
| | - Amanda S Growdon
- Boston Children's Hospital, Harvard Medical School, Boston, Massachusetts
| | - LeAnn Gubler
- Primary Children's Hospital, Salt Lake City, Utah
| | - Amy Guiot
- Cincinnati Children's Hospital Medical Center, University of Cincinnati College of Medicine, Cincinnati, Ohio
| | - Roben Harris
- St Louis Children's Hospital, St Louis, Missouri
| | - Helen Haskell
- Mothers Against Medical Error, Columbia, South Carolina
| | - Irene Kocolas
- Primary Children's Hospital, Intermountain Healthcare, University of Utah School of Medicine, Salt Lake City
| | | | | | - Kathleen Langrish
- Hospital for Sick Children, University of Toronto, Toronto, Ontario, Canada
| | - Christy J W Ledford
- Walter Reed National Military Medical Center, Uniformed Services University of the Health Sciences, Bethesda, Maryland
| | - Kheyandra Lewis
- St Christopher's Hospital for Children, Drexel University College of Medicine, Philadelphia, Pennsylvania
| | - Joseph O Lopreiato
- Walter Reed National Military Medical Center, Uniformed Services University of the Health Sciences, Bethesda, Maryland
| | - Christopher G Maloney
- Primary Children's Hospital, Intermountain Healthcare, University of Utah School of Medicine, Salt Lake City
| | - Amanda Mangan
- Benioff Children's Hospital, San Francisco, California
| | - Peggy Markle
- Walter Reed National Military Medical Center, Bethesda, Maryland
| | - Fernando Mendoza
- Lucile Packard Children's Hospital, Stanford University, Stanford, California
| | | | - Vineeta Mittal
- Children's Medical Center Dallas, University of Texas Southwestern Medical Center, Dallas
| | - Maria Obermeyer
- Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio
| | | | - Mary Ottolini
- Children's National Health System, George Washington University School of Medicine, Washington, DC
| | - Shilpa J Patel
- Kapi'olani Medical Center for Women and Children, University of Hawai'i John A. Burns School of Medicine, Honolulu
| | | | | | - Lee M Sanders
- Lucile Packard Children's Hospital, Stanford University, Stanford, California
| | | | - Samir S Shah
- Cincinnati Children's Hospital Medical Center, University of Cincinnati College of Medicine, Cincinnati, Ohio
| | | | | | - Anupama Subramony
- Cohen Children's Medical Center, Hofstra Northwell School of Medicine, East Garden City, New York
| | - E Douglas Thompson
- St Christopher's Hospital for Children, Drexel University College of Medicine, Philadelphia, Pennsylvania
| | - Laura Trueman
- Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio
| | | | - Michael P Turmelle
- St Louis Children's Hospital, Washington University School of Medicine, St Louis, Missouri
| | | | | | - Andrew J White
- St Louis Children's Hospital, Washington University School of Medicine, St Louis, Missouri
| | | | - Ariel S Winn
- Boston Children's Hospital, Harvard Medical School, Boston, Massachusetts
| | | | - Michael Wolf
- Northwestern University Feinberg School of Medicine, Evanston, Illinois
| | - H Shonna Yin
- New York University Langone Medical Center, New York University School of Medicine, New York
| | - Clifton E Yu
- Walter Reed National Military Medical Center, Uniformed Services University of the Health Sciences, Bethesda, Maryland
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