Effect of Organizational Culture on Patient Access, Care Continuity, and Experience of Primary Care

Percepción de los profesionales de enfermería sobre la aplicabilidad del proceso de continuidad de cuidados

Highlights: La Continuidad de Cuidados (CC) no se transmite como conocimiento epistemológico en los planes de estudios en Colombia, situación que se transforma en un motivo de dificultad en su aplicabilidad en el territorio. La práctica de la CC es parcial por tres grandes motivos: la carencia de claridad de la CC, la desarticulación entre APS y Atención Especializada y los limitantes administrativos. Siendo fragmentada y empírica la práctica de la CC, se observa alguna mejora en la salud del paciente; si la CC se practicara integralmente, se podrían obtener mejores resultados. La investigación le apunta al aterrizaje de la necesidad de la implementación de la CC en la práctica enfermera colombiana, dados los beneficios de su uso. Introducción: La Continuidad de Cuidados se comprende a partir de la adaptación del sujeto de cuidado y su red de apoyo a la nueva situación de salud-enfermedad. Objetivo:Comprender la percepción de los profesionales de enfermería sobre la aplicabilidad del proceso de continuidad de cuidados. Materiales y métodos: Estudio con abordaje cualitativo, fenomenológico, los sujetos de estudio se conformaron por profesionales de enfermería coordinadores de área, realizando entrevistas semiestructuradas, para el análisis de los datos se utiliza el software AtlasT. Resultados: Se encontró que la continuidad de cuidados se aplica parcialmente por los participantes, esto debido a la carencia de claridad del concepto, la desarticulación entre atención primaria en salud, atención especializada y los limitantes administrativos; así mismo, esta es practicada de forma desorganizada y de forma empírica. Discusión: Es evidente la necesidad de la aplicación de estrategias en pro de la comunicación entre los diferentes niveles de atención, para fortalecer el trabajo en equipo y favorecer el autocuidado de los pacientes, dado que a consideración de los participantes la información no es compartida entre los diferentes niveles de atención y esto dificulta la continuidad de cuidados individual de los pacientes. Conclusión: La aplicación de la Continuidad de Cuidados es fragmentada y desordenada, además de esto, se reconoce que, con base en la evidencia de otros países, si dicho proceso se aplicara en Colombia mejoraría la calidad del servicio y así mismo la calidad de vida de los pacientes. Como citar este artículo: Rojas-Manzano Karen Liseth, Toro-Delgado Nicolay, Eraso-Riascos Deysi Johana, Mondragón-Sánchez Edna Johana. Percepción de los profesionales de enfermería sobre la aplicabilidad del proceso de continuidad de cuidados. Revista Cuidarte. 2023;14(1):e2210.http://dx.doi.org/10.15649/cuidarte.2210

Association Between Availability of Women's Health Services and Women Veterans' Care Experiences

INTRODUCTION

Few studies have focused on determinants of women's ratings of care experiences in primary care. We assessed associations between availability of women's health services and women veterans' ratings of care experiences.

METHODS

In a cross-sectional analysis, we linked Fiscal Year 2017 (October 1, 2016, to September 30, 2017) survey data from 126 Veterans Health Administration (VA) primary care leaders to 4,254 women veterans' ratings of care from VA's Survey of Health care Experiences of Patients-Patient Centered Medical Home (2017). The dependent variables were ratings of optimal access (appointments, information), care coordination, comprehensiveness (behavioral health assessment), patient-provider communication, and primary care provider. Key independent variables were number of women's health services 1) routinely available all weekday hours (compared with some hours or not available) and 2) available in VA general primary care vs. other arrangements. In multilevel logistic regression models, we adjusted for patient-, facility-, and area-level characteristics.

RESULTS

A greater number of women's health services routinely available in VA primary care was associated with a higher likelihood of optimal ratings of care coordination (adjusted odds ratio [AOR], 1.06; 95% confidence interval [CI], 1.01-1.10), provider communication (AOR, 1.08; 95% CI, 1.002-1.16), and primary care provider (AOR, 1.07; 95% CI, 1.02-1.13). A greater number of services available in VA primary care was associated with a lower likelihood of optimal ratings for access (AOR, 0.94; 95% CI, 0.88-0.99).

CONCLUSION

For the most part, routine availability of women's health services in VA primary care clinics enhanced women's health care experiences. These empirical findings offer health care leaders evidence-based approaches for improving women's care experiences.

Analysis of the Influence of Network Continuous Care on the Quality of Life of Patients with Coronary Artery Disease (CAD) after PIC

Studies have shown that most patients after PCI cannot adhere to the cardiac rehabilitation program. The survey found that due to the lack of secondary prevention of cardiac rehabilitation, the phenomenon of drug reduction and withdrawal after PCI is very common after discharge, leading to recurrence of the patient's disease or worsen and repeated hospitalizations, so continuity of care is very important. In this paper, in addition to proposing a network care continuum with artificial intelligence handler in order to improve the healthcare system and provide new ideas for improving the postoperative recovery of CHD patients, we analyze the impact of PCI on the coronary heart disease patients' PCI postoperative quality of life. In the method part, this article introduces the concepts of continuation care and PCI after surgery, introduces the marker delivery algorithm in the field of artificial intelligence, and introduces the SF-36 scale for patient quality of life analysis. This article designs an experiment combining artificial intelligence processors to carry out network continuity care for patients and divides 100 eligible patients into an experimental group and a control group. In the analysis part, the two groups of patients were analyzed in terms of general data comparison, physical function, biochemical indicators, quality of life, and dependence. It can be seen from the experimental analysis that the anxiety and depression of the two groups of subjects have different degrees of decline. The HAMA value of the experimental group is 9.06 ± 0.77, and the HAMD value is 9.18 ± 1.20, which is significantly lower than that of the control group, P < 0.05. It can be seen that the use of network continuation care can reduce the negative emotions of patients more than general care. Through psychological counseling and postoperative follow-up, it can improve the optimism and positive emotions of the patients, reduce the negative emotions of the patients, and improve it to a certain extent.

Measures of Organizational Culture and Climate in Primary Care: a Systematic Review

BACKGROUND

Primary care is increasingly contributing to improving the quality of patient care. This has imposed significant demands on clinicians with rising needs and limited resources. Organizational culture and climate have been found to be crucial in improving workforce well-being and hence quality of care. The objectives of this study are to identify organizational culture and climate measures used in primary care from 2008 to 2019 and evaluate their psychometric properties.

METHODS

Data sources include PubMed, PsycINFO, HAPI, CINAHL, and Mental Measurements Yearbook. Bibliographies of relevant articles were reviewed and a cited reference search in Scopus was performed. Eligibility criteria include primary health care professionals, primary care settings, and use of measures representing the general concept of organizational culture and climate. Consensus-Based Standards for the selection of health Measurement Instruments (COSMIN) guidelines were followed to evaluate individual studies for methodological quality, rate results of measurement properties, qualitatively pool studies by measure, and grade evidence.

RESULTS

Of 1745 initial studies, 42 studies met key study inclusion criteria, with 27 measures available for review (16 for organizational culture, 11 for organizational climate). There was considerable variability in measures, both conceptually and in psychometric quality. Many reported limited or no psychometric information.

DISCUSSION

Notable measures selected for frequent use and strength and applicability of measurement properties include the Culture Questionnaire adapted for health care settings, Practice Culture Assessment, and Medical Group Practice Culture Assessment for organizational culture. Notable climate measures include the Nurse Practitioner Primary Care Organizational Climate Questionnaire, Practice Climate Survey, and Task and Relational Climate Scale. This synthesis and appraisal of organizational culture and climate measures can help investigators make informed decisions in choosing a measure or deciding to develop a new one. In terms of limitations, ratings should be considered conservative due to adaptations of the COSMIN protocol for clinician populations.

PROSPERO REGISTRATION NUMBER

CRD 42019133117.

Association between continuity and access in primary care: a retrospective cohort study

BACKGROUND

Continuity of care is a tenet of primary care. Our objective was to explore the relation between a change in access to a primary care physician and continuity of care.

METHODS

We conducted a retrospective cohort study among physicians in a primary care network in southwest Alberta who measured access consistently between 2009 and 2016. We used time to the third next available appointment as a measure of access to physicians. We calculated the provider and clinic continuity, discontinuity and emergency department use based on the physicians' own panels. Physicians who improved, worsened or maintained their level of access within a given year were assessed in multilevel models to determine the association with continuity of care at the physician and clinic levels and the emergency department.

RESULTS

We analyzed data from 190 primary care physicians. Physicians with improved access increased provider continuity by 6.8% per year, reduced discontinuity by 2.1% per year, and decreased emergency department encounters by 78 visits per 1000 patients per year compared to physicians with stable access. Physicians with worsening access had a 6.2% decrease in provider continuity and an increased number of emergency department encounters (64 visits per 1000 panelled patients per year) compared to physicians with stable access.

INTERPRETATION

Changes in access to primary care can affect whether patients seek care from their own physician, from another clinic or at the emergency department. Improving access by reducing the delay in obtaining an appointment with one's primary care physician may be one mechanism to improve continuity of care.

Exploring Organizational Culture Regarding Provision and Utilization of Palliative Care in a Nigerian Context: An Interpretive Descriptive Study

Background:

Palliative care (PC) continues to be underutilized in Nigeria, but there is a lack of studies that explore organizational cultural dynamics regarding PC in Nigeria. The study aimed to understand the organizational culture in order to identify organizational enablers and inhibitors of the provision and utilization of PC in a Nigerian context.

Methods:

Identification of the organizational culture was developed using a qualitative interpretive descriptive design. Cultural enablers and inhibitors were mapped out using semi-structured interviews with 38 participants, consisting of medical staff, patients, and their relatives. Thematic analysis was used to identify and analyze patterns within the collected data.

Results:

Three themes were identified: cross-departmental collaborative practice, financial support practice, and continuity of care. The findings suggest that fundamental cultural changes, such as a policy for intradepartmental referral practices, telemedicine, and a welfare support system, are typically required as remedies for the failure to use PC in Nigeria and other similar contexts.

Conclusions:

This study offered a new understanding that not revealing deeper shared assumptions, and a shared way of thinking that underpins the PC practice within an organization, will have a negative bearing on organizational PC outcomes.

An evolutionary view of patient experience in primary care: A concept analysis

AIM

This concept analysis explores "patient experience" in the context of primary care.

BACKGROUND

In the 21st century, person-centered care became the manner to address the healthcare quality needs of the United States. This study led to using measures of patient experience as an evaluation of patient-centered care.

DESIGN

Concept analysis.

DATA SOURCES

CINAHL, Cochrane Review, PUBMED Central, PsycINFO, Web of Science, and Scopus were queried using "patient experience" and "primary care." All peer-reviewed US-based articles were included from January 2000 to October 2017 (n = 59).

REVIEW METHODS

Rodgers' evolutionary view of concept analysis guided this inquiry.

RESULTS

Patient experience is any process discernible by patients, including subjective experiences, objective experiences, and observations of provider or staff behavior. Patient experience reports are mediated and moderated by many variables and reflect care experiences that directly measure patient-centeredness from the patient's viewpoint. Consequences of patient experience may lead to adherence to shared plans of care, patient engagement, and appropriate use of healthcare services.

CONCLUSION

Conceptual clarity of patient experience adds to the understanding of how patients experience healthcare quality. If healthcare aspires to deliver patient-centered care, understanding quality from the viewpoint of the patient is essential.

What is the best setting for receiving dialysis vascular access repair and maintenance services?

INTRODUCTION

Advances in dialysis vascular access (DVA) management have changed where beneficiaries receive this care. The effectiveness, safety, quality, and economy of different care settings have been questioned. This study compares patient outcomes of receiving DVA services in the freestanding office-based center (FOC) to those of the hospital outpatient department (HOPD). It also examines whether outcomes differ for a centrally managed system of FOCs (CMFOC) compared to all other FOCs (AOFOC).

METHODS

Retrospective cohort study of clinically and demographically similar patients within Medicare claims available through United States Renal Data System (USRDS) (2010-2013) who received at least 80% of DVA services in an FOC (n = 80,831) or HOPD (n = 133,965). Separately, FOC population is divided into CMFOC (n = 20,802) and AOFOC (n = 80,267). Propensity matching was used to control for clinical, demographic, and functional characteristics across populations.

RESULTS

FOC patients experienced significantly better outcomes, including lower annual mortality (14.6% vs. 17.2%, p<0.001) and DVA-related infections (0.16 vs. 0.20, p<0.001), fewer hospitalizations (1.65 vs. 1.91, p<0.001), and lower total per-member-per-month (PMPM) payments ($5042 vs. $5361, p<0.001) than HOPD patients. CMFOC patients had lower annual mortality (12.5% vs. 13.8%, p<0.001), PMPM payments (DVA services) ($1486 vs. $1533, p<0.001) and hospitalizations ($1752 vs. $1816, p<0.001) than AOFOC patients.

CONCLUSIONS

Where nephrologists send patients for DVA services can impact patient clinical and economic outcomes. This research confirmed that patients who received DVA care in the FOC had better outcomes than those treated in the HOPD. The organizational culture and clinical oversight of the CMFOC may result in more favorable outcomes than receiving care in AOFOC.