Student perceptions of staff in the Information Commons: a survey at the University of Sheffield

Information Behavior of Electrical Engineering and Computing Doctoral Students and Their Perception of the Academic Library’s Role: A Case Study in Croatia

Th aim of the paper is to present findings of a study on information sources and information behavior of doctoral students at the Faculty of Electrical Engineering and Computing at the University of Zagreb, Croatia. The study also looked into student perceptions of the role of the academic library and their attitudes toward it as a legitimate partner in the research process, as doctoral students are required to publish the results of their doctoral research in high-ranking peer-reviewed journals during their course of study. However, they rarely use the library and its services; the study was undertaken with the intent to obtain insight into the students’ information behavior as well as needs and reasons for overlooking the library as a relevant partner in their research process. The online survey was conducted on a sample of 138 postgraduate students, with semi-structured interviews with five postgraduate students also conducted. The findings show a dominant student orientation towards online sources such as online databases and Google Scholar. Students tend to overlook the library as a relevant information source but have positive attitudes toward librarians (their knowledge, skills and courtesy). The library needs to become more active in promoting its services and, especially in the domain of postgraduate education, needs to be regarded as a necessary location for any serious research work, where librarians are regarded as cooperating partners in the research process. There were a few limitations of the study: respondents were unwilling to dedicate their time to this research and therefore the interviews were too short to examine the topics discussed in-depth, while the sample was extremely homogeneous, making the results only in part transferable to other contexts.

Service Quality Satisfaction: A Comparative Cross-Sectional Study of Public and Private University Librarians in Pakistan

The purpose of this paper is to identify service quality differences among librarians working in the public and private sector university libraries of Pakistan. An adapted instrument based on the SERVQUAL model, comprised of 30 items and divided into four dimensions, (a) responsiveness; (b) reliability; (c) assurance; and (d) empathy, was used to measure the service quality of librarians. A convenience sampling technique was used to collect data from the users of public and private university libraries, with the Mann-Whitney