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Verma P, Kumar V, Mittal A, Gupta P, Hsu SC. Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company. TQM JOURNAL 2021. [DOI: 10.1108/tqm-02-2021-0037] [Citation(s) in RCA: 6] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThis study aims to identify SHRM (strategic human resource management) essential practices for the TQM (total quality management) program regarding an Indian tire manufacturing company and formulate an inclusive interrelationship to prioritize them.Design/methodology/approachSemistructured interview with ten experts from the company was made to give SHRM practices scores. The SLR (systematic literature review) and TOPSIS (technique for order of preference by similarity to ideal solution) techniques are used to establish the model for 12 key practices and rank them afterward.FindingsThe findings clearly show that strategic planning and staffing, teamwork and leadership development have appeared as the top three essential practices. Simultaneously, performance measurement and evaluation, work design and analysis and promotion are identified as the bottom three practices. These essential practices are identified as contributing attributes.Practical implicationsThe findings prioritize the SHRM practices as contributing attributes that help other tire manufacturing industries identify their key practices. Moreover, it provides the necessary inputs comprised of ten experts' decisions to become more active and well prepared.Originality/valueThe novelty of this study is to identify the key practices by using SLR and measured by the TOPSIS method to rank and consider a tire manufacturing company as a case-based approach to gain high productivity and competitive advantage.
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Nasim K, Iqbal MZ, Khan IA. Antecedents of TQM implementation capability: a review with a conceptual model. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2013. [DOI: 10.1080/14783363.2013.807682] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/12/2023]
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Incongruent quality management perceptions between Malaysian hotel managers and employees. TQM JOURNAL 2013. [DOI: 10.1108/17542731311299573] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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DAS ANUPAM, PAUL HIMANGSHU, SWIERCZEK FREDRICW, LAOSIRIHONGTHONG TRITOS. A MEASUREMENT INSTRUMENT FOR TQM IMPLEMENTATION IN THE THAI MANUFACTURING INDUSTRY. INTERNATIONAL JOURNAL OF INNOVATION AND TECHNOLOGY MANAGEMENT 2011. [DOI: 10.1142/s0219877006000879] [Citation(s) in RCA: 7] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
Abstract
It is particularly important for developing countries to define useful TQM constructs to measure these principles, and their effect on improvement of performance. This research is aimed at measuring TQM constructs in the Thai manufacturing industry and Thai culture. The research identifies nine TQM implementation constructs and one outcome construct. A measurement instrument is developed based on a survey of some 275 ISO 9000 certified manufacturing companies in Thailand. A stepwise regression model is then used to identify the primary implementation construct regressors that significantly influence the outcome construct. The results show that customer focus, continuous improvement, top management commitment, employee involvement and product innovation are significantly and positively related to product quality. The findings are useful for practitioners and academia in developing countries.
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Affiliation(s)
- ANUPAM DAS
- School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
| | - HIMANGSHU PAUL
- School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
| | - FREDRIC W. SWIERCZEK
- School of Management, Asian Institute of Technology, Pathumthani 12120, Thailand
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Das A, Kumar V, Kumar U. The role of leadership competencies for implementing TQM. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2011. [DOI: 10.1108/02656711111101755] [Citation(s) in RCA: 49] [Impact Index Per Article: 3.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Wickramasinghe V, Garusinghe S. An exploratory study of human resource aspects of international technology transfers to Sri Lankan private sector manufacturing firms. INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT 2010. [DOI: 10.1108/01443571011046030] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Thawesaengskulthai N, Tannock JD. Pay‐off selection criteria for quality and improvement initiatives. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2008. [DOI: 10.1108/02656710810865258] [Citation(s) in RCA: 10] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThe variety of possible quality management (QM) and continuous improvement (CI) initiatives and their various possible permutations can make it difficult for a company to choose the best approach for their requirements. This paper aims to address the selection issue by presenting a method to compare popular QM and CI initiatives from the perspective of the pay‐offs, or expected benefits, to an organisation which successfully adopts the approach.Design/methodology/approachThe relevant QM and CI literature was analysed, examining key initiatives and their reported pay‐offs to the organisation. A matrix diagram approach is introduced which presents the extent and credibility of arguments advanced for these initiatives, in seven categories of pay‐off. A system of assessment is proposed, which quantifies the extent and weight of empirical evidence and estimates the strength of the claim for each pay‐off.FindingsThe pay‐off matrix summarises the claims in each of the pay‐off categories, assesses their credibility, and displays the similarities and differences for six key initiatives: total quality management, six sigma, ISO 9000, business process reengineering, lean and business excellence. Graphical pay‐off profiles are presented. Significant differences between the claimed pay‐offs for these initiatives are identified, analysed and discussed.Research limitations/implicationsThe proposed matrix and assessment system attempts to support a comprehensive and rational approach to assess the pay‐offs of QM and CI initiatives. As with any analysis of literature, there is inevitably an element of selection, but this approach consciously attempts to avoid omission and promote objectivity. The analysis is based on articles published between 1990 and 2005. Hence, new research and additional evidence may change the weight and credibility of claims.Originality/valueThis paper suggests a way in which evidence from the literature might be most effectively used by managers for decision support in the choice of quality and improvement initiatives. A similar approach might also be used for other areas, where businesses face choices and a considerable body of evidence exists to assist the decision‐making process.
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Davies J. Integration: is it the key to effective implementation of the EFQM Excellence Model? INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2008. [DOI: 10.1108/02656710810865267] [Citation(s) in RCA: 30] [Impact Index Per Article: 1.9] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Kobayashi K, Fisher R, Gapp R. Business improvement strategy or useful tool? Analysis of the application of the 5S concept in Japan, the UK and the US. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2008. [DOI: 10.1080/14783360701600704] [Citation(s) in RCA: 25] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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Tannock J, Krasachol L, Ruangpermpool S. The development of total quality management in Thai manufacturing SMEs. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT 2002. [DOI: 10.1108/02656710210421562] [Citation(s) in RCA: 26] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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